Aileron Management, LLC

Aileron Management, LLC has acquired and will manage the Hamilton-Turner Inn, a historic Savannah hotel ranked in 2022 by USA TODAY 10Best as #1 "Best Romantic Hotel."

“The acquisition of the Hamilton-Turner Inn, which is quintessential Savannah, represents the next phase of growth for Aileron,” remarked Jason Boehm, CEO of Aileron Management.

http://aileronmanagement.com/aileron-management-led-investment-group-acquires-historic-hamilton-turner-inn/

Aileron Management Led Investment Group Acquires Historic Hamilton-Turner Inn A group of investors led by Aileron Management announced they have acquired The Hamilton-Turner Inn, a 17-room AAA Four-Diamond historic boutique hotel in Savannah, Georgia. The Greenville SC-based hospitality management firm, Aileron Management, will assume management of the inn. This acquisition m...

Thank you Hampton Inn Milwaukee/Brookfield for sharing your holiday cheer! We are loving the festive spirit!

On the first day of Christmas the Hampton gave to me...hand crafted gingerbread houses!!!

Poor house on the right better have some great home owner's insurance🥺

Aileron Management, LLC has added the Holiday Inn Express Hilton Head Island - IHG Hotels & Resorts to its hotel management portfolio. This is the first coastal management contract for the company.

"The addition of the Holiday Inn Express Hilton Head, ideally located within yards of the beach, Coligny Circle shopping, and the new Lowcountry Celebration Park, represents a key evolution and diversification of our portfolio,” remarked Jason Boehm, CEO of Aileron Management.

http://aileronmanagement.com/acquisition-holiday-inn-express-hilton-head/

Aileron Management Announces Management Acquisition of The Holiday Inn Express Hilton Head Aileron Management announces the management acquisition of the Holiday Inn Express Hilton Head, a 153-room resort-style hotel located at 2 Tanglewood Drive, Hilton Head Island 29928. The hotel is Aileron’s second South Carolina hotel, expanding their portfolio to eight properties, and represents t...

Congratulations to the team at the Hampton Inn Appleton for being a recipient of the Hampton by Hilton Brighter Together Award for Second Quarter 2022. This award is given to the top 1% of Hampton hotels for delivering outstanding service.

Thank you for consistently delivering true Hamptonality spirit!

http://aileronmanagement.com/hampton-inn-appleton-awarded-hampton-brighter-together-award/

Hampton Inn Appleton Awarded Hampton Brighter Together Award Hampton Inn Appleton-Fox River Mall Area recently won the “Hampton Brighter Together Award” by the Hampton by Hilton brand for delivering extraordinary service for the Second Quarter 2022. This is quite an achievement as the award is only earned by the top 1% of hotels in each region that achiev...

This month we would like to recognize Esther, Housekeeper at the Hampton Inn Milwaukee/Brookfield, as our Spotlight Employee of the Month.

Review left by a guest: “Esther made the weekend here amazing! She was a god send. You’re very lucky to have her as an employee.”

Employee Spotlight: Esther Arias Garcia This month we would like to recognize Esther Arias Garcia, Housekeeper at the Hampton Inn Milwaukee/Brookfield, for demonstrating Aileron’s core value of “Innovative.” Esther has been a staple at Hampton Inn Brookfield for over 20 years. She loves what she does and it shows in her work daily. ...

Maria Enxuto, Laundry Attendant at the Residence Inn Charleston North/Ashley Phosphate, has been selected as the Aileron Management Spotlight Employee of the Month.

"Maria, thank you for all you do! We are blessed to have you on our team!"

Employee Spotlight: Maria Enxuto At Aileron Management, we value our employees and recognize them for their hard work and performance. This month we would like to recognize Maria Enxuto, Laundry Attendant at the Residence Inn Charleston North/Ashley Phosphate, as our Spotlight Employee of the Month. She was nominated for demonstrat...

Welcome Emma!
Emma is our new HR Generalist. She handles human resource and payroll responsibilities for Aileron’s growing team. Outside of work Emma enjoys spending time with her dog, Archie, and playing volleyball. She played D2 volleyball in college at Lander University. She is also an avid cookie baker – decorated sugar cookies are her favorite.

Join us in welcoming Emma to the Aileron Management team

We welcome Kristie to Aileron as our new Association Manager. She has over 10 years of association management experience, and carries the CMCA and AMS designations with Community Association Institute.

Join us in welcoming Kristie to the Aileron Management team.

New post: https://bit.ly/Danielle-Rising-Star

We are thrilled to announce that our very own Danielle Neibaur, General Manager of The Horton Hotel and Rooftop Lounge, has been awarded the Rising Star Award by Boone Area Chamber of Commerce at their 6th Annual 4 Under 40 Awards. This award recognizes emerging leaders in the Boone community.

Last night, we celebrated the first annual Aileron Management, LLC Leadership Conference Awards Ceremony recognizing the amazing accomplishments of an incredible team.

Congratulations to all our award winners!

⭐General Manager of the Year 2020 – Tom Murray
⭐Director of Sales of the Year 2020 – April Zadow
⭐Hotel of the Year 2020 – Hampton Inn Appleton
⭐General Manager of the Year 2021 - Carla Reynolds
⭐Director of Sales of the Year 2021 – Melissa Hornyack
⭐Hotel of the Year 2021 – Hampton Inn West Des Moines Lake Drive

Thank you to everyone for all your hard work!

Welcome Kate!
Kate is joining the Aileron Team as an Assistant Association Manager. A licensed real estate agent, Kate has spent most of her career in real estate and association management. Travel and hiking are some of her passions. She even has a goal to visit all the national parks in the US and is already halfway there. She also loves a good game of scrabble and organizing spaces.

Join us in welcoming Kate to the Aileron Management team.

Aileron Management, LLC has partnered with apartment-style hotel brand, Stay APT Suites, to develop up to 10 new stayAPT Suites locations across the southeast.

“We look forward to applying our expertise in hospitality, specifically in management, to the expansion of the stayAPT Suites brand,” said Jason Boehm, CEO of Aileron.

View the full story here and see where they plan to develop first: https://www.stayapt.com/stayapt-suites-teams-with-aileron-management-to-expand-southeastern-u-s-footprint/

stayAPT Suites Teams with Aileron Management to Expand Southeastern U.S. Footprint - stayAPT Suites New partnership will open up to 10 new long-term lodging hotels over next four years Apartment-style hotel brand stayAPT Suites has joined forces with Aileron Management, based in Greenville, S.C., to develop up to 10 new franchised stayAPT Suites locations across the United States Southeast region....

Congratulations to Kristy at the Hampton Inn Appleton who just won Wisconsin Hotel and Lodging Association's "Spirit of Hospitality Award!"

Congratulations, Ms. Beverly! Thank you for all you do!

Do you like creating a memorable experience for guests? How would you like to get discounts on Hilton brand hotels and restaurants.

The Hampton Inn - West Des Moines/Lake Drive is looking for a Full-Time, Front Office Manager to join their dynamic team on 2nd shift. We pay well and offer a competitive benefits package.

Discover a new career on the Iowa trail at Hampton Inn West Des Moines Lake Drive. Located just off I-80, our West Des Moines, Iowa hotel is within 20 minutes of the downtown central business district and visitor attractions of Des Moines, IA.

About Us

The Hampton Inn West Des Moines/Lake Drive is managed by Aileron Management. We've built a vibrant culture where associates feel empowered and fulfilled, ready to enrich others and be enriched. When you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

The Job

The Front Office Manager is dedicated to managing the front desk staff and providing guests with excellent customer service. This position will primarily work the 2p-10p shift.

Essential Functions

• Hire, train, and manage front desk staff.
• Schedule front desk staff according to business demands.
• Act as the Manager on Duty in the absence of the Assistant General Manager and General Manager.
• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
• Take call-in amenity and hospitality orders and organize deliveries to guests.
• Answer guests' questions and assists them with their needs, ensuring all requests are followed through and completed.
• Coordinate and maintain Group Blocks.
• Provide a professional and immediate response to guests concerns.
• Escalate to the Manager on Duty situations where guests are dissatisfied or experiencing a problem and assist with a resolution.
• Answer and direct all external incoming telephone calls using professional telephone etiquette.
• Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time.
• Maintain up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
• Work in cooperation with other departments to ensure a positive guest experience.
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
• Ensure guest and hotel safety by knowing all safety, security and emergency procedures.
• Respond to emergency situations calmly and effectively, according to hotel guidelines.
• Post room service charges, settle tickets, complete employee financial and closes day procedures.
• Follow all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited.
• Create an organized work environment by completing shift checklist and following through on responsibilities.
• Help to identify process problems and deficient areas in the hotel and suggest solutions for permanent fixes.
• Fill in for Night Auditor, Breakfast Attendant, Housekeeping Supervisor, and Front Desk as needed.
• Any additional tasks assigned by the Assistant General Manager or General Manager.

Required Skills & Experience
• Strong verbal and written communication skills.
• Strong computer skills.
• Hotel experience required.
• Supervisory experience required.
• Ability to work the 2p-10p shift

Benefits
• Comprehensive benefits package including: Medical, Rx, Dental, Vision,
• Flexible Spending/Dependent Care Account, Short-term Disability coverage
• Employee Assistance Program (EAP)
• Company Paid Life and AD&D Insurance and Long-term Disability
• 401(k) Retirement Plan with company match
• Up to 10 days of paid Vacation per year
• Up to 5 days of paid Sick time per year
• 7 paid Holidays per year
• Hilton employee Team Member Travel Program including up to 30 room nights per year from $35-$75 per night and 50% off at hotel operated restaurants

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s*x, s*xual orientation, gender identity, national origin, veteran or disability status.

We’re hiring!

Come join an incredible team! We currently have opportunities available at several locations:
- Hampton Inn West Des Moines Lake Drive
- Hampton Inn Milwaukee/Brookfield
- Residence Inn Charleston North/Ashley Phosphate
- Hampton Inn Appleton Fox River Mall Area
- The Horton Hotel & Rooftop Lounge

Find out more about the opportunities here:
https://aileronmanagement.isolvedhire.com/jobs/

Hampton Inn Appleton needs your votes for their annual Halloween pumpkin contest! Visit their page (Hampton Inn Appleton) to vote for your favorite.

Aileron Management, LLC expands into the independent and luxury segment with their latest acquisition of The Horton Hotel and Rooftop Lounge in Boone, North Carolina.

Aileron Management to manage The Horton Hotel & Rooftop Lounge in Boone, North Carolina Hospitality management firm, Aileron Management, has been selected to manage The Horton Hotel & Rooftop Lounge in Boone, North Carolina. The addition of The Horton marks the firm’s first management contract in North Carolina and its first independent luxury hotel. Aileron Management was chosen to ...

This month we would like to recognize Marina Leiva Rivas, Housekeeper at the Hampton Inn West Des Moines Lake Drive, as our Spotlight Employee of the Month. “Marina is a great Hampton Inn employee because she gives 100% each time and is always willing to go above and beyond.”

http://aileronmanagement.com/employee-spotlight-marina-leiva-rivas/

In a recent article for Greenville Business Magazine, Aileron Management CEO, Jason Boehm, discusses the impact Covid has had on the hospitality industry and leading his business through the pandemic.
View the article: http://aileronmanagement.com/jason-boehm-aileron-management-ceo-featured-in-greenville-business-magazine/

Jason Boehm featured in Greenville Business Magazine Aileron Management CEO, Jason Boehm, was recently interviewed by Greenville Business Magazine. In the article, Boehm discusses the impact Covid has had on the hospitality industry and leading his business through the pandemic. The full article, Small adjustments, big results: Greenville’s Aileron ...

Aileron Management, LLC acquires the Residence Inn Charleston North/Ashley Phosphate marking their first management contract in the Charleston, South Carolina market and the first Marriott hotel brand within their hotel portfolio.
http://bit.ly/RInnChN

Aileron Management adds Residence Inn Charleston North/Ashley Phosphate to Their Management Portfolio Aileron Management today announced their entry into the Charleston, South Carolina market with the acquisition of the Residence Inn Charleston North/Ashley Phosphate. The Residence Inn will be the first Marriott hotel in the Aileron Management portfolio.“Greater Charleston is one of the most attra...

Congratulations to our March Spotlight Employee, Luz Elena Arrendondo, Housekeeper at the Hampton Inn Milwaukee/Brookfield. "Elena has been an all-star for our team during the Covid pandemic."

http://aileronmanagement.com/employee-spotlight-luz-elena-arrendondo/

Employee Spotlight: Luz Elena Arrendondo At Aileron Management, we value our employees and recognize them for their hard work and performance. This month we would like to recognize Luz Elena Arrendondo, Housekeeper at the Hampton Inn Milwaukee/Brookfield, as our Spotlight Employee of the Month. She was nominated for demonstrating Aileron.....