Synoptek

ServiceNow is in the books! It was great to see so many of our customers and friends at ServiceNow and to be a part of such innovation - highlighted by the exciting AI partnership announcement between ServiceNow and Microsoft. Here's to many more milestones and groundbreaking collaborations in the years ahead!

A consumer services group had a complex IT landscape with several digital tools for content management, marketing automation, and e-commerce. Read how Synoptek’s Digital Experience Services paved the way for improved consistency, streamlined user experiences, enhanced collaboration, and improved visibility into marketing performance, allowing the group to enjoy a 20% increase in sales volume. https://hubs.li/Q02xbGgN0

The surge in IT spending signifies a substantial shift towards digital transformation. Businesses are recognizing the value of IT in streamlining operations and maximizing results.

Calling all Dynamics enthusiasts! Rohan Roger and David Gillies, CCSK v.4 from Synoptek, are excited to be part of LIVE 2024 in Denver, Colorado. https://hubs.ly/Q02vGF530
Meet our CTO of Client Advisory, Rohan, at the breakout session and learn how to use AI to elevate your Dynamics’ IQ. Synoptek's AI-driven approach transforms Dynamics implementations and creates leading solutions.
And that's not all – there's an exclusive giveaway for those who attend, so don't miss out!

DynamicsCon Live Event 2024 - Denver As AI gets increasingly integrated into the Dynamics toolchain, there is an urgent need for organizations to make the most of these new features and capabilities.

In 2024, Gartner predicts that spending on IT services will grow to 8.7%, surpassing communication services for the first time. While adopting modern tools and systems is crucial for driving results, learn how Managed Service Providers can ensure these investments are strategic, timely, and properly sequenced for maximum impact. https://hubs.ly/Q02vGH4d0

With AI adoption surging, cloud giants are innovating. Here's a comparative analysis of how Google Cloud, , and are tailoring their strategies for the post-AI boom era. https://hubs.li/Q02vv8WH0

Technology has experienced a transformative year, marked by strong funding, solid fundamentals, and significant breakthroughs. It has the potential to unlock trillions of dollars in value across various industries within the next decade.

We are thrilled to announce that Rohan Roger, CTO of Synoptek, has been recognized as one of the top 10 technology professionals at the 2024 OnCon Icon Awards! Nominated by a select steering committee comprising past-year winners and industry leaders, this recognition reflects peer acknowledgment of Rohan's leadership qualities and exceptional contributions.

Given the current pace of digital transformation, must strengthen their technology infrastructure and make it resilient and adaptable to modern trends. Read this blog to learn how the can promote the effective use and maintenance of technology assets and enhance infrastructure performance for maximum ROI. https://hubs.li/Q02swLCp0

The right tool can help uncover critical insights into your business, competition, and customers - enabling you to keep pace with emerging customer needs and changing market conditions. Take a look at this blog to learn about the two most popular BI tools - Power BI and and discover what each has to offer and how they can help you turn your data into ultimate business value. https://hubs.li/Q02swvCl0

In addition to meeting or surpassing customer expectations and driving growth, companies that deploy personalization tools are seeing up to triple-digit improvements in their business goals. Read how B2C and B2B organizations can take advantage of personalization to connect with prospects and engage with customers.

Author: Will Payman, Senior Director of Strategy, CX

https://hubs.li/Q02rPXC50

Help us extend a warm welcome to Rick Sutton, our new CFO at Synoptek. Rick is a strategic, operational, and tactical results-driven executive. Due to his strength in financial leadership and data-driven analysis, Rick is poised to lead with a focus on increasing earnings and enterprise value through strategic growth initiatives and optimized spend. Welcome aboard, Rick!

Delighted to have Rohan Roger, CTO at Synoptek, as a speaker at ! Join his session on "CIO & CTO Playbook: AI as a Business Differentiator" as he unravels practical tips and best practices for leveraging AI to gain a competitive edge in today's tech landscape.

Training your employees is crucial in the fight against cyberattacks. With the right knowledge and skills, they become the first line of defense, equipped to recognize and respond effectively to potential threats, safeguarding your organization's data and reputation.

Please join us in welcoming Shikhar Agarwal as the Vice President of Digital Enterprise Delivery at Synoptek. Shikhar is an industry veteran and is responsible for leading the Professional Services delivery for all Enterprise Applications, Enterprise Insights & Analytics, and Workforce Productivity. We are excited to have you on board! Welcome to the Team, Shikhar! https://snptk.co/3Q3ycuH

Yesterday's webinar was a hit! Don't miss out on the chance to catch the on-demand version and gain insights from industry leaders at Synoptek, Forrester, and Microsoft on Re-imagining Customer Engagement in the AI era. This in-depth discussion addressed common burning questions, providing valuable answers straight from the experts. https://snptk.co/497tp1O

We are pleased to announce that Synoptek has been recognized on Cloudtango’s MSP Select 2024 list as one of the most successful Managed Services Providers in the United States.

“Exceptional customer service isn't just about metrics; it's about surpassing expectations, embodying innovation, and inspiring confidence," said Jordi Vilanova, Managing Director at Cloudtango. "We chose Synoptek because it consistently achieves exceptional results, setting a benchmark for excellence in the industry." https://snptk.co/3U3swDn

We are going live in an hour! Make sure to join us for the webinar "Re-imagine Customer Engagement in the Age of AI" to understand how you can use hashtag to enhance your customer service workflows, reduce response times, and predict customer behavior. https://snptk.co/43P2Ptv

A logistics brokerage firm was able to consolidate processes and build automation with the help of Synoptek’s application development and product engineering services. Here’s a token of appreciation from the CIO. https://snptk.co/43wt6fC

We are excited to announce that Synoptek has been named as a finalist for the ServiceNow: Service Provider Partner of the Year in the Premier Partners Segment for the Americas region!

“This honor is a testament to the excellence of our ServiceNow delivery team,” said Bill Mell, Managing Director of the ServiceNow Practice at Synoptek. “Our unique way of delivering ServiceNow-as-a-Service is changing the way customers are realizing value from the platform.” https://snptk.co/3PtQ6X4

Read how Synoptek developed a revolutionary tech platform for a real estate firm and helped them minimize transaction cost and effort by 50%. https://snptk.co/3IILDf6

Given the many risks legacy systems pose, enterprises must prioritize modernizing these systems to facilitate continuous and rapid innovation. Read how app modernization builds the foundation of a successful digital transformation. https://snptk.co/43eFYqS

Our suite of Managed Services helped a Mental Health and Welfare Agency:
1. Enhance employee productivity by 161 hours per year
2. Reduce labor expenses by over $1.5 million
3. Increase revenue by nearly $3 million
Read to know more! https://snptk.co/4ckwKxx

Meet Laura Ramos, VP and Principal Analyst at Forrester, one of the guest presenters at our upcoming webinar: Reimagine Customer Engagement in the Age of AI. Join her and experts from Microsoft and Synoptek to learn how to drive customer-centric interactions and create greater value by adopting . https://snptk.co/3Palt8J

As we celebrate Women's History Month in March, along with International Women's Day on Friday, March 8th, we recognize the many contributions that women have made - and continue to make - in defining history and shaping our future.

At Synoptek, we honor everyone who advocates and in their daily work. This unwavering commitment propels us towards a future free from bias and discrimination. Let's recognize and amplify the voices of those leading the charge towards a more inclusive tomorrow. Together, we will continue to strive to create a workplace that reflects the communities in which we live and the customers that we support. We are ALL In.

The Synoptek Platform enables a consistent user experience for organizations and streamlines the journey for clients across various industry verticals. It stands on the three pillars of Business Management, Operations Management, and Service Management. Read his blog to deep dive into the realm of Business Management. https://snptk.co/49GjLV5

Cyberattacks are projected to cost the global economy over $10.5 trillion in 2024. As attackers become increasingly sophisticated, here are the top 5 cybersecurity measures every organization must adopt in 2024 and beyond. https://snptk.co/3IqQL7L

At its recent event, Quantum Metric lived up to its CX brand promise by going out of the way to bridge connections between customers and partners for shared learning. Synoptek's attendees were joined by several Fortune 500 QM customers and prospects. The networking activities, from Synoptek's happy hour to QM-hosted events, were crowd-pullers and enabled attendees to connect with both peers and prospects in relaxed and fun settings. Thank you, QM, for an unforgettable experience. Here's to continued collaboration and innovation in the realm of customer experience management!

In an era of abundant choices, companies are required to deliver value to customers that go beyond mere product or service quality. While this sounds good in theory, executing it in practice presents significant challenges. Discover how Experience Optimization (XO) services can provide a solution! https://snptk.co/49RRDhm

The not-for-profit webinar was a hit yesterday! During our discussion on major tech implementation challenges, limited budgets emerged as a primary concern, closely followed by data security and legacy systems. Are these obstacles hindering your not-for-profit mission, too? Comment below, and we'll have our experts reach out to you.