Lift Therapy

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Join our TEAM front office staff at Lift Therapy!
Patient Access Representative II
Full Time
Job Description Summary:

This position will function as a subject matter expert for the department and will help coach and mentor less experienced staff on all aspects of Patient Access Services and the Revenue Cycle. This position is responsible for completing the financial clearance process within PAS and creating the first impression of WTH’s services to patients and families and other external customers. Responsible for obtaining, coordination, and directing information from patients, physician offices, hospital departments, and clinics in order to schedule patient appointments. PAS reps may also be responsible for scheduling patients.
ESSENTIAL JOB FUNCTIONS:

Ensures that proper insurance payer plan choice and billing address are assigned in the automated patient accounting system.
Financial Clearance - Contacts payers to verify insurance eligibility.
Refers to the designated area if medical necessity fails or if referrals /authorizations are denied.
Pre-Service/ Point of Service Collection - Interprets third-party payer policies to establish patient financial liabilities and work with patients so they understand their patient financial responsibilities.
Collect co-payments, co-insurance, and deductibles according to pre-service/ point of service collections policies and procedures.
Communication & Miscellaneous - Advises next-level leader of possible postponement or deferrals of any elective/non-emergent admission which has not been approved prior to service date.
Maintains accurate files for pre-processing information as required.
Demonstrates excellent communication skills and the ability to work with all levels of staff to resolve urgent issues in a prompt and professional manner.
Investigates, resolves, and documents patient problems and contact medical staff, nursing staff, ancillary departments, and administration as necessary.
Assists with cross training function in areas within Patient Access Services.
Performs related responsibilities as required or directed.
JOB SPECIFICATIONS:

EDUCATION:

High School Graduate, or equivalent
LICENSURE, REGISTRATION, CERTIFICATION:

N/A
EXPERIENCE:

2-3 years of health care or related experience required
KNOWLEDGE, SKILLS, AND ABILITIES:

Demonstrate proficiency and ability performing the following functions: Financial Clearance, Financial Counseling, Scheduling, Registration, ED Registration, and Patient Access.
Understanding of healthcare business and finance principles with special emphasis on hospital and physician access services.
Demonstrated knowledge of healthcare management, registration, billing, and collection processes for government, grant, and non-government funding sources.
Demonstrated detailed working knowledge of Patient Access procedures and healthcare reimbursement to include familiarity with various payer mixes.
Comfort with data entry within Revenue Cycle software, patient management systems and Windows-based applications preferred.
Strong experience with patient accounting systems and knowledge of word processing and spreadsheet applications.
Strong interpersonal skills and the ability to work through a variety of issues in a diplomatic fashion required.
NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We have the best Patients and Therapists! Melissa Aud

Patient Experience Week is an opportunity for West Tennessee Healthcare to highlight the importance of patient feedback and reviews. Asking patients to review their experiences helps us understand what we’re doing well and where we can improve, ultimately enhancing the quality of care we provide. Your feedback is invaluable in shaping our services to better meet your needs and expectations.

Patient Experience Week 2024

Another great day of Continuing Education at our quarterly compliance meeting !
A big thank you to Dr. Pearce /West Tennessee Bone & Joint Clinic, PC and Jeff Lansdale, PT / Plus Rehab - Humboldt for their talk on ACL Repair and Rehab
Second of the course day was given by Matt Coleman,PT and JT Sanders, PTA /Sports Plus Rehab Dyersburg
They discussed the newest in movement assessments!
Thanks to all of our wonderful speakers.

Today is World Parkinson’s Day, Lets Stand up to Parkinson’s through the Sit to Stand Challenge. We encourage everyone to participate.

It’s Easy!! Complete as many Sit to Stands as you can in One Minute. Record the total throughout the department then email to us here at LIFT at [email protected]!

Let's all stand up to Parkinson's!

World Parkinson’s Day is April 11, Lets Stand up to Parkinson’s through the Sit to Stand Challenge. We encourage all departments to participate.

It’s Easy, on Thursday April 11, Complete as many Sit to Stands as you can in One Minute. Record the total throughout the department then email to us here at at [email protected]!

We are thankful for the opportunity to be Lane College's Athletic Trainer!

It’s National Athletic Trainers month! Big shout out to Taylor!

Check out what our wonderful patients have to say about our therapists!

Our very own Nate Bishop, PTA, spoke last night at the APTA TN (American Physical Therapy Association) Jackson district meeting. He discussed his involvement with the Rock Steady program that uses boxing style training for patients with Parkinson’s disease. Rock Steady is offered here at Lift Wellness. Proud of Nate and his accomplishments!

Join our Team!
PTA
PT TECH
Apply Today
https://www.wth.org/careers/

We are so thankful to have a staff that is committed to learning!!
Congrats to the Lift Theray staff for completing MDT - Part B this weekend. This was a 3 day course on treatment of patients with neck and upper extremity pain.
What an awesome accomplishment and way to continue to improve patient outcomes!
You should not have to live with headaches, neck and back pain, Let us help you!
!! !!

Lift Therapy will be OPEN tomorrow 1/17/24 with regular business hours.

❄️❄️Lift Therapy will continue to be closed for Tuesday 1/16/24 due to weather. ❄️❄️

Appointments will be rescheduled at a later date.

Due to inclement weather Lift Therapy will be closed Monday 1/15/24. We are working on calling and rescheduling patients.

Thank you for choosing Lift Therapy. Stay safe and warm during the snow.

🎄Week 2 of mischief with Elfish Presley and Jovie

Monday -They decided to give coffee a try with the front desk staff
Tuesday - They had fun with the scanner and proceed to post pictures all over the clinic
Wednesday- Elfish Presley got stuck in the laminator while trying to make a HEP.
Thursday- The elves reminisced on memories with friends
Friday- They channeled their inner Bob Ross

So Elfish Presley and Jovie have returned to the clinic for this week. Here is a recap of the mischief they have been up to this week. Check back at end of the each week until Christmas to see what they are up to each day. 🎄

HAPPY THANKSGIVING FROM LIFT THERAPY AND STAFF! 🦃

The clinic will be closed today (11/23) and Friday (11/24). We will resume normal business hours on Monday.

May your day be bless and tummies full.

Lift Therapy would like to say thank you to all who have served. We have freedoms because your sacrifices. Happy Veterans Day to all 🇺🇸

🎈🥳 HAPPIEST 30th BIRTHDAY TO OUR TIFFY (Tiffany Williams)! We hope your day is as fabulous as you! 🎂🎊

The winners of our pumpkin contest:

1st: Owl Pumpkin- Alissa Inman
2nd: SpongeBob and Patrick- Kirsten Solomon
3rd: Pinocchio- Amy Sidwell
4th: Cinderella-Rachel Humphrey
5th: Sugar Skull-Lisa Skelley
Honorable Mention: Plaid pumpkin-Lisa (had to be taken out early)

Thank you to all who took time to vote.

🎃 Happy Halloween from Lift Therapy Staff 🎃

Thank you to all that voted for Lift Therapy! We are honored!
Come see why Jackson voted us the best of the best for Physical Therapy!