JBSA Personal Property Processing Office

Please Join the Conversation on December 13, 2022 @ 1pm.

(0726hrs CST / 14Jun2022)
DPS is down, giving a 502 Server Error. Please be patient, as we are aware of the issue and currently working the issue.

Our offices are currently closed for the Memorial Day Weekend and Memorial Day Holiday.

Defense Personal Property System, or DPS, technical help desk
Contact DPS technical help desk representatives for help with:

Access and navigation
Account issues
Technical support
Phone: 618-589-9445
Toll free: 800-462-2176
Hours: Open 24/7
Email: [email protected]

At this current time (0600 hrs. CST, 08Feb2022), DPS is experiencing intermediate technical difficulties.

Christmas and New Year Holiday office hours are below.



Christmas Holiday week:

Office will be minimum manned 20 -23 December
Office will be closed for Christmas Holiday (Friday, December 24, 2021).



New Year Holiday week:

Office will be minimum manned 27-30 December and 3 January 2022
Office will be closed for New Year Holiday (Friday, December 31, 2021).



We will return to fully manned office operations on January 4, 2022.

Happy Holidays.

Subject: Defense Personal Property System (DPS) Scheduled Maintenance Outage

1. DPS will undergo scheduled maintenance Friday, 5 November from 7:00 PM Central
Daylight Time (CDT) to Saturday, 6 November 5:00 AM CDT. The system will be unavailable
to all user groups during this time.

2. The purpose of this maintenance is to install monthly security patches.

** Reminder: The DPS PMO will be conducting maintenance in a similar window every Friday night.

UPDATE: This outage has extended through 01 November

Subject: Defense Personal Property System (DPS) Scheduled Outage

1. DPS will undergo scheduled maintenance Friday, 29 October from 6:00 PM Central Daylight
Time (CDT) to 30 October 4:00 AM (CDT). The system will be unavailable to all user groups
during this time. The purpose of this maintenance is to install monthly security patches.

Advise all customers that the new PCS & Military Moves landing page can be accessed under the Moving & Housing section of the Military OneSource website at
https://www.militaryonesource.mil/.../pcs-and-military.../

Be Advised:
The Department of Defense (DoD) has launched the new PCS & Military Moves landing page on Military OneSource website to serve as a replacement to Move.Mil

Note:
Military OneSource will serve as a single online access point for DoD members and their families to plan the full spectrum of their move beginning 1 Nov 2021.

Action:
Advise all customers that the new PCS & Military Moves landing page can be accessed under the Moving & Housing section of the Military OneSource website at

https://www.militaryonesource.mil/moving-housing/moving/pcs-and-military-moves/

USTRANSCOM Personal Property Advisory # 21-0107
Date: 23 September 2021
From: USTRANSCOM Defense Personal Property Management Office (DPMO), Scott AFB, IL 62225
To: Military Service Headquarters Representatives, Worldwide Personal Property Shipping Offices
(PPSO), Personal Property Processing Offices (PPPO), and DoD-Approved Personal Property
Transportation Service Providers (TSP)

Subject: Defense Personal Property System (DPS) Functional Updates and Scheduled Outage

1. DPS will undergo scheduled maintenance Friday, 24 September 2021 from 7:00 PM Central Daylight Time (CDT) until 5:00 AM CDT Saturday, 25 September 2021. The system will be unavailable to all user groups during this time.

2. Maintenance activities during this outage includes security patching, as well as the release of DPS v3.90.0. Highlights from the release includes:

2.1. Ability to edit the Quality Assurance inspection type (Physical/Virtual buttons) in the Shipment Inspection Page of the View/Edit screen.

2.2. Visibility of Storage in Transit details for Split Shipments on the Invoicing
Information section of Shipment Services Charges page.

3. Reminder: the DPS PMO will be conducting maintenance in a similar window every Friday night. This advisory is intended to create a predictable maintenance cadence during a point in the week with relatively low customer usage.

4. Please report technical issues to the Military Surface Deployment and Distribution Command (SDDC) System Response Center (SRC) at:

4.1. Email: [email protected].

4.2. Telephone Toll free (800) 462-2176, Commercial (618) 589-9445, Option 2.

4.3. Internet: https://src.servicenowservices.com/src.

5. This advisory was approved for release by the USTRANSCOM Chief, Systems Division, Defense Personal Property Management Office, (TCJ9-I).

USTRANSCOM Personal Property Advisory # 21-0106A
Date: 16 September 2021
From: USTRANSCOM Defense Personal Property Management Office (DPMO), Scott AFB, IL 62225

Subject: Defense Personal Property System (DPS) Oracle Upgrade Extended Scheduled Outage

1. DPS will undergo extended scheduled maintenance Friday, 24 September 2021 from 5:00 PM Central Daylight Time (CDT) until 5:00 AM CDT Monday, 27 September 2021. The system will be unavailable to all user groups during this time.

2. The purpose of this maintenance is to upgrade the Oracle Database, eliminating extended software support, and coming into compliance with CIO guidance.

3. Reminder: the DPS PMO will be conducting maintenance in a similar window every Friday night. This advisory is intended to create a predictable maintenance cadence during a point in the week with relatively low customer usage.

4. Please report technical issues to the Military Surface Deployment and Distribution Command (SDDC) System Response Center (SRC) at:
4.1. Email: [email protected].

4.2. Telephone Toll free (800) 462-2176, Commercial (618) 589-9445, Option 2.

4.3. Internet: https://src.servicenowservices.com/src.

5. This advisory was approved for release by the USTRANSCOM Chief, Systems Division, Defense Personal Property Management Office, (TCJ9-I).

NEWS | Sept. 1, 2021
September is peak household goods moving season
By 2nd Lt. Jacob Brake and Tina Jenkins JBSA Personal Property Processing Office

JOINT BASE SAN ANTONIO-LACKLAND, Texas –
September is the peak household goods moving season and the 502nd Logistics Readiness Squadron wants to ensure that all service members and their families receive the highest quality of customer service and have the smoothest PCS move possible.

Officials with the 502nd LRS said service members need to be flexible and not delay the scheduling of their household goods pickup.

In addition to using the Defense Personal Property System, or DPS, the Joint Base San Antonio Personal Property Processing Offices at JBSA-Lackland and JBSA-Fort Sam Houston offer traditional briefings and JBSA-Randolph provides full DPS services for their customers.

Those getting ready to move can sign up for available sessions to receive a relocation briefing and start the move process.

At JBSA-Lackland, in-person mass briefings are given at 8 and 9 a.m. on Tuesdays, Wednesdays and Thursdays, in room 118, 1561 Stewart St., building 5616. Briefings with finance and PPPO for retiring and separating members are at 10:30 a.m. Tuesdays and Wednesdays in room 118. Virtual briefings, sponsored by 802nd Force Support Squadron Military & Family Readiness Center are held via Zoom on the second and 4th Thursdays of each month.

At JBSA-Fort Sam Houston, in-person briefings for Army students and all other customers in-processing and out-processing are held on a walk-in basis from 6:30 a.m. to 3:15 p.m. Mondays through Fridays. Note that the office closes each Wednesday at 1:15 p.m. for training. The PPPO office is located at 2400 Jessup Road, building 4023, room 207.

Once the briefing is received, people can remain in close contact with the Joint Personal Property Shipping Office throughout the process to ensure pack/pickup dates have been confirmed with a transportation service provider.

For more information, contact the customer service section at the JBSA-Lackland PPPO at 210-671-2821, at JBSA-Fort Sam Houston at 210-221-1605, and at the JBSA-Randolph PPPO at 210-652-1848. For frequent updates and for tips on a move, check the JBSA PPPO page at www.Facebook.com/JBSAPPPO.

JBSA Personal Property Processing Office We are the JBSA Personal Property Processing Office. Our goal is to provide you with all of the tools you need to perform your household goods move, personally owned vehicle shipment, or personally procured move successfully for all military branches.

Due to current system updates:
DPS is currently experiencing issues/errors accessing the system.

This is a known issue and is currently being addressed.

USTRANSCOM Personal Property Advisory # 21-0102
Date: 25 August 2021

Subject: Defense Personal Property System (DPS) Scheduled Maintenance Outage

1. DPS will undergo scheduled maintenance Friday, 27 August 2021 from 7:00 PM Central Daylight Time (CDT) until 5:00 AM CDT Saturday, 28 August 2021. The system will be unavailable to all user groups during this time.
2. The purpose of this maintenance is monthly security patching within the DPS environment.
3. Reminder: the DPS PMO will be conducting maintenance in a similar window every Friday night. This advisory is intended to create a predictable maintenance cadence during a point in the week with relatively low customer usage.
4. Please report technical issues to the Military Surface Deployment and Distribution Command (SDDC) System Response Center (SRC) at:
4.1. Email: [email protected].
4.2. Telephone Toll free (800) 462-2176, Commercial (618) 589-9445, Option 2.
4.3. Internet: https://src.servicenowservices.com/src.
5. This advisory was approved for release by the USTRANSCOM Chief, Systems Division, Defense Personal Property Management Office, (TCJ9-I).

Update for our technical training graduates:

Throughout the stop movement TTGs were authorized to ship personally owned vehicles (POV) within the CONUS. As of 1 July this entitlement went away. However, TTGs whose orders were issued prior to 1 July 2020 and contains the COVID-19 statement, POV transportation within CONUS to the first duty station is still authorized.

If you are a student, or MTL/instructor with students wishing to still ship a POV CONUS, please have your students come see our office to fill out the necessary documents, or reach out to have a packet sent to you.

Reference: PPA-20-014B // July 23, 2020

Claims Pro-Tip: There is a misconception that the Military Claims Office only helps you get partial replacement value for your household goods. This is not the case. The Military Claims Office will pay out a partial replacement value and then continue to negotiate for the full replacement value on your behalf. If they are successful, you will get the full replacement value for the damaged item.

After filing your claim, if you are unable to come to an agreement with the moving company, your next step is to transfer the claim to your Military Claims Office. The Military Claims Office will take over from there but it’s important you stay in close contact with them throughout the process. It is recommended you follow-up with the moving company and/or the Military Claims Office.

The moving company must provide acknowledgement of receipt of your claim within 15 calendar days of receipt of a complete claim. If your household goods shipment was picked up prior to May 15, 2020 the moving company must pay, deny or make an offer on all claim submissions within 60 days of completed claim submission.

If your household goods shipment was picked May 15, 2020 and after, the moving company must pay, deny or make an offer on all claims valued at $1000 or less within 30 days of receipt of completed claim submission and within 60 days on all other completed claim submissions. You will have the opportunity to accept an offer for each item. Remember, this is a negotiation, so you may counter offer an item if the item is not marked as "Final".

Claims Pro-Tip: If you file a Loss/Damage Report, you can submit claims for any additional lost or damaged items discovered after the initial 75 Day window (applicable to household goods shipments picked up prior to May 15, 2020) or 180 Day window (applicable to household goods shipments picked up May 15, 2020 and after)… even if it wasn’t included on the original Loss/Damage Report. Contact your MCO to request a waiver to discuss good cause for the delay. Good cause may include—but is not limited to—an officially recognized absence or hospitalization during some or all of the 75 days or 180 days after delivery.

If you did not submit a Loss/Damage Report, you will need to file your claim within 75 days of delivery (applicable to household goods shipments picked up prior to May 15, 2020) or within 180 days of delivery (applicable to household goods shipments picked up May 15, 2020 and after).

If you submitted Loss/Damage Report within the 75 day or within the 180 day window, you will have up to 9 months to file a claim for the FRV of the item(s) you are claiming. If the claim is filed more than 9 months from the delivery date, you will only be eligible for the depreciated value up to two years from delivery.

The first step in initiating a claim under the FRV guidelines of the Defense Personal Property Program is filing the Loss/Damage Report.

The Loss or Damage AT Delivery Report form lets the moving company know that some of your items were missing or damaged during the move process and that you intend to file a claim. You should enter all the information from the 'Notice of Loss or Damage AT Delivery' as soon as possible.

The Notice of Loss or Damage AFTER Delivery is for loss or damage discovered during unpacking after delivery is complete. You must enter the information for any loss or damage AFTER delivery into DPS within 75 days after delivery (applicable to household goods shipments picked up prior to May 15, 2020) or within 180 days after delivery (applicable to household goods shipments picked up May 15, 2020 and after).

If the items cannot be found or they cannot fix the damage, you must file a claim to be reimbursed! Remember a Loss/Damage Report is not a claim.

A copy of this document can be uploaded to DPS.

Privately Owned Vehicle (POV) Claims

You have four options for filing a POV claim: Site Settlement, IAL Claim, Military Claim, and Inconvenience Claim. Each option gives a different level of service and convenience. Most people pick the site settlement option, but you can find more claims information from PCSmyPOV.

What does "Full Replacement Value" mean?

When you are moving with the military, your items are insured at “Full Replacement/Repair Value (FRV)” at no additional cost to the service family. Essentially, this means that if an item is lost or destroyed during the move, the TSP is obligated to pay the lesser of the replacement/repair cost. If replacement cost is offered, it should replace the item with the same or similar item. The replacement item could be new or used. The TSP will still require proof of the item's value, quality and evidence of the cost to replace it. If the item can be repaired as determined by a qualified inspector and the repair cost is less than the replacement, the TSP may pay for the repair.

Claims Pro-Tip: You can only accept compensation for a single item once during the moving process, so be careful when you negotiate or accept payment with your moving company. Sometimes, if something is immediately recognized as damaged on delivery, the moving company will offer you up to $500 that day, which is called a “quick claim”. If you accept that payment, you cannot file claims on those items later on to receive the full replacement value.

Residential Damage

If your moving company causes any damage to your home or residence, you should contact your moving company directly within 5 business days and arrange for the damage to be fixed. An example of damage might include scratched hardwood floors, dented walls, torn grass, etc.

If you have any problems negotiating settlement, you should contact your local legal office and seek assistance from a Legal Assistance Attorney.

Lost & Damaged Household Goods Items

If any of your household goods are lost, damaged, or destroyed during the moving process, you may be entitled to full replacement/repair value of that item(s), assuming your Notice of Loss or Damage was filed within the 75 days (applicable to household goods shipments picked up prior to May 15, 2020) or within the 180 days (applicable to household goods shipments picked up May 15, 2020 and after) AND your claim is filed within the nine months following the date of delivery. All claims must be submitted in the Defense Personal Property System (DPS), which is the portal your move originally was scheduled in. However, if you and your moving company cannot reach a settlement for all or a portion of your claim, you can transfer that portion of your claim to your Military Claims Office for processing.

https://www.move.mil/index.php/moving-guide/claims

Loss & Damage Claims | Move.mil The .gov means it’s official. Federal government websites always use a .gov or .mil domain. Before sharing sensitive information online, make sure you’re on a .gov or .mil site by inspecting your browser’s address (or “location”) bar.