Interactive Powers

Boost customer satisfaction and agent productivity with real-time video interactions.
🔶 Personalized support experiences build the strongest relationships with customers.
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🗣 Conversational AI is a new bedrock of the modern contact center. Automatic conversations, virtual assistants, bots — these are all ways of delivering smart self-service across all forms of engagement channels. What started as IVR (Press 1 for Yes, 2 for No) has evolved into the ability for consumers to interact with a brand using their own language and their own words — and to receive support on their own terms.

🔸 While predictive AI is a staple, conversational AI is a form of the technology that emerged to help automate conversations. Conversational AI has the same roots as generative AI, but a different focus. It’s used for bots and within IVRs to enable natural, controlled conversations between customers and brands.

🎯 Enables Conversational AI (Artificial Intelligence) features with a Voicebot IVR that transform the customer journey of your phone services without wasting time and improving your business communications.

What we recommend to do…
✅ Natural Language Understanding (NLU).
✅ Conversational IVR.
✅ Automatic Call Transfer.
✅ Virtual Assistant.

Making sure that users get their issues solved quickly has a cascading effect across multiple areas of the business:
✅ It reduces wait times as customers are moved faster along in the queue.
✅ Leads to a more satisfying experience as customers get the help they need sooner.
✅ Allows live agents to manage higher volumes more effectively
. which can lead to average handle time (AHT) reductions of up to 10-20% .

🎯 Enabling their reps to be more efficient lower the time that client need to spend in the interaction which sped up the entire service process as a result.

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Ensuring the Human Touch in AI Integration is Key 👨 👩.
Balancing technology with human connection is vital.

In today's digital age, human interaction remains invaluable. AI should complement, not replace, human engagement, enabling contact centers to provide personalized, empathetic service when it matters most to customers.

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💡 Ensure the quality of your by checking your devices 💻 and optimize the quality of your customer service. These are several benefits of implementing an online tester for a

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Remote Viewer 👩‍💻
🔄 Switch to web collaboration during any call or video call to dramatically improve your customer experience and support.
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We’re thrilled to announce the latest enhancements and advancements across our suite of platforms and solutions for the 2024 roadmap. Here’s a summary of what’s our evolution and changes 🗓

Video channels in today contact center is not just “a nice to have”.

In today's communication landscape, video has become a standard tool in both personal and professional interactions. While the contact center industry has been slow to embrace video, there is a growing interest in visual communication channels like screen sharing.

Businesses aiming to excel in customer experience should consider integrating video into their contact center strategies to meet the evolving expectations of customers accustomed to visual interactions

Add face-to-face interacction for your agents and improve your business with a more human customer care and an amazing web collaboration 👥

🎦 Get elastic cloud storage for Video RTC recordings with enterprise-grade capabilities, reliability, and security that is as simple as one, two, three.

🔹 Robust Reliability
🔹 Security & Compliance
🔹 Simplify Recording
🔹 Automatic Conversion

Just log into secure S3 Sockets, pick the Gigabytes or Terabytes you need, and select the AWS region to use. That’s it. Then sit back and enjoy call center-grade cloud recording with no compromises.

Empower your Agents in Real Time with Video RTC.

💡 Discover the power of Video for stronger customer connections and streamlined agent assistance. Embrace face to face interaction today for a seamless experience.

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🌟 Transform Your Online Store with Video Assistance! 🌟

Did you know that video calls are revolutionizing the online shopping experience? Discover how integrating video assistance can enhance customer engagement and boost sales in your e-commerce store.

Dive into the power of personalized virtual shopping experiences and take your online business to the next level! 💻🛍️

Read more: https://lnkd.in/eY6_9hNH

Looking to improve customer experience with your IVR system? Learn about the benefits of building a conversational IVR with natural language processing in this article 👇
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Transform how customers interact with your business – and give them wow-worthy experiences 🌟

🔷 Elevate your customer support by integrating video assistance seamlessly into your workflows.

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Ensuring the Human Touch in AI Integration is key 👨👩
Balancing technology with human connection is vital.

In today's digital age, human interaction remains invaluable. AI should complement, not replace, human engagement, enabling contact centers to provide personalized, empathetic service when it matters most to customers.

https://lnkd.in/e7mwwr6r

Elevate your team's success using VideoRTC

✅ Enhance relationships with real time interactions, through face-to-face conversations providing tailored experiences for clients and staff that exceed expectations 🌟

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💡 Ensure the quality of your video calls by checking your devices and optimize the quality of your customer service. These are several benefits of implementing an online tester for a video contact center 📝
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As online booking and travel planning become increasingly popular, businesses in the tourism sector are ramping up their digital presence 📲

🔶 By enhancing the user experience of online booking platforms, tourism businesses can ensure customer satisfaction, foster trust, and gain a competitive edge. Here are some tactics to boost engagement in digital tourism services.

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📞 Expand your reach and communicate professionally with Web Dialer. Make lasting connections with clients. 📞🤝

Ready to Transform your Business your way ? Let us Show You How it Works!

You'll discover what we do and how we can help you scale your business to the next level!

Discover How it Works here: https://lnkd.in/etjczHpW

📝 8 Tips for integration in your Website to have amazing interactions with your customers 💬

The quality of client relations is a sure indicator of the success of any company, no matter what industry or size. If you make your clients feel valued, communicate with them easily, faster and make available to answer all questions or concerns, you are more likely to build brand loyalty, and they are more likely to recommend your product or service to others

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How are Redefining Car Shopping 👩‍💻 👨‍💻

The integration of video calls in car dealerships is revolutionizing customer engagement, streamlining the car-buying process, and enhancing overall satisfaction.

✅ Video calls enable personalized vehicle consultations, seamless after-sales support, and long-term customer engagement beyond the initial purchase.
✅ This transformative approach not only enhances efficiency but also strengthens customer loyalty and satisfaction, marking a significant shift in the automotive industry's sales landscape.

Transactional Video Calls: Revolutionizing Virtual Interactions
Dive into how this innovative approach is reshaping the landscape of remote communication and driving meaningful connections.
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