After, Inc.

The After, Inc. / Domestic & General team is gearing up for Extended Warranty & Service Contract Innovations! This year, D&G's Taj Mian will be participating in a panel discussion to talk about the various tools and strategies being used today to expand and retain market share.

Come see him talk through this topic with fellow experts in the field; Kevin Roney, Jeremy Kuchenbecker, and Sanja H. Abdic. Panel will take place during the conference on Tuesday morning at 8:40am. See you then!

Will you be at MAPconnected Vehicle Service & Warranty Lifecycle Network this year? If so, join us for a lunch sponsored by the After, Inc. | D&G team! Our own, Liz Ahner, will be making a short introduction with remarks about this year's event.

The After, Inc. / Domestic & General dynamic duo will be at Extended Warranty & Service Contract Innovations in Chicago on October 17-18th! Send us a DM if you'd like to schedule some time to meet up with the team. Can't wait to see everyone!

As a reminder...👋

Back in June we announced the exciting acquisition of After, Inc. by Domestic & General, and with that will come the phasing out of the After, Inc. channels. Over the next few weeks we will be encouraging everyone to start following us on the D&G channels so that you can stay up-to-date with all the great things our partnership has to come!

If you would like to find out more about the acquisition, see here: https://hubs.ly/Q022RxPw0

Happy International Computer Programmers Day to all of our skilled and talented programmers at After, Inc. On the 256th day of the year (IYKYK 🤓), the "Day of the Programmer" honors the innovators who continue to change the world, one program at a time.

"September 11 motivates me to live a better life. The way I can honor those we lost and those who were injured is to live a fruitful life. To be an example to others that September 11 did not destroy us."
—William (Will) Jimeno, New Jersey Police Department, 9/11 Survivor

Illustration Credit: Vecteezy

It's "National Read A Book Day" (and we think that includes E-Books)! The After team has you covered with our entire library of E-Books available for free download. Whether you're a manufacturer, retailer, or marketer - there's something in our collection for everyone, now get out there and read a book. 🤓📚

Find our full E-Book collection here: https://hubs.ly/Q021l_-s0

We hope everyone was able to take a little time to rest & relax this .

After, Inc. has developed this four-part series on “Warranty Risk Management 101” to give you a basic understanding of this complex discipline.

Part 1: We begin by defining the key components of any Risk Management exercise.

Part 2: We will introduce the types of risk structures and the pros/cons of each.

Part 3: We will show you how to accurately estimate losses and illustrate how errors can impact program profits.

Part 4: We will conclude with a case study on Polaris, a long-time After, Inc. client, who we helped with a risk roadmap that led from a completely outsourced risk management structure to creating its own warranty company over the course of nine years.

Read the series here: https://hubs.ly/Q020KP8x0

This week, members of the Client Services team flew in for a small meet-up at the Louisville offices. It's always a great time when we get to be together!

As a global leader in data storage solution, Seagate has sold billions of hard drives and has hundreds of millions of devices actively under warranty at any given time. The company constantly seeks innovations that can drive revenue and customer experience and keep them at the forefront of the storage and data industry.

Learn how After, Inc.’s Warranty Analytics and Risk Management frameworks supported Seagate’s development and rollout of a data rescue service: https://hubs.ly/Q0206BBN0

In this e-book on “The Technologies Driving Product Registration”, we outline three technological advances that have contributed significantly to the current paradigm of automated, personalized, mobile first product registration - then, we share our perspective on the future of product registration.

Get your free copy: https://hubs.ly/Q01_w5-W0

Bring all critical aspects of warranty administration into a single warranty system – standardizing business rules and data capture at every step.

Our administration solutions create better customer experiences while also controlling costs through comprehensive entitlement and adjudication processes.

Talk with one of our warranty experts today: https://hubs.ly/Q01_d4Xw0

Zero-party data is personal data that consumers WILLINGLY provide and keep updated to improve their experiences with your brand. This kind of data has always been a part of the customer data equation, but a small part -
..until now.

Many factors have contributed to the rise of zero-party data, including the pandemic and the popularity of e-marketplaces, like Amazon - but the question is, what have you been doing to maximize on this?

Right now you can download our free e-book, "What's Your Zero-Party Data Strategy", where we provide a convenient, 6-step guide to creating and executing your own zero-party data strategy.

Grab your free copy here: https://hubs.ly/Q01-Sdr90

We bet you didn't know it was today, the home state of After, Inc. headquarters! Since we just had a recent move, we figured we'd celebrate the day by posting a pic of our new location. What are your favorite things to do/see while in Connecticut?

Harley’s Global Warranty Manager was searching for a partner to help identify claims cost reduction opportunities and provide tangible, tactical recommendations. Given After, Inc.’s reputation as a leading provider of Warranty Analytics Services to the world’s largest manufacturers, Harley requested our support.

Find out how we helped them reduce their claim costs by over $800,000:
https://hubs.ly/Q01-BRdc0

Over the last couple of weeks, After, Inc. has been receiving very generous swag boxes from Domestic & General as their way of welcoming us to the team. We wanted to show our appreciation by taking some pics of us enjoying our new gear. Thanks again, D&G - we are very excited for our future together!

It's and it feels like a good time to reshare the sustainability advancements we committed to make in 2023.

1. In-house mail production – Prior to the Accentf(x) acquisition, After, Inc. outsourced its mail printing. With the acquisition and expanded print capacity, After, Inc. will move all its mail production in-house for its current and future marketing clients.

2. ECO mail stock – After, Inc. will implement Forest Stewardship Guidelines (FSG) that require all mail pieces to be printed on ECO mail stock.

3. Post-consumer waste (PCW) paper – After, Inc. will source paper that is 10-15% PCW or recycled pulp fiber.

Learn even more about After, Inc.'s commitment to a sustainable future by reading through our multi-year strategy and initiatives: https://hubs.ly/Q01ZhQrY0

These stats don't lie! Our Warranty Marketing solutions will allow you to expertly grow revenue using smart marketing and e-commerce.

We do this by helping you leverage sophisticated data analytics to recapture the 80% of people who do not purchase contracts at the point of sale - all while maximizing high-margin recurring revenues and staying in lock step with consumer technologies.

Schedule time with one of our experts to learn more: https://hubs.ly/Q01YSdRD0

: If you haven't heard of predictive analytics, it's basically the engine that allows marketers to turn their historical data into profitable action.

The primary goal for every marketing campaign is to identify as many qualified leads as possible within a defined marketing budget. In order to accomplish that goal, marketers must always answer THE 5 KEY MARKETING QUESTIONS!

If you're not using warranty claims scoring by now, we need to talk!

is a type of predictive analytics which detects anomalies in claims submissions, such as fraud or over-repair, and then presents solutions to correct them.

Typically, our clients see a 3-5% decrease in claims costs after implementing claims scoring.

Take a look at our case studies below and send us a message if you want to discuss how claims scoring can work for your business: https://afterinc.com/solution/warranty-analytics/ -modal

Swansea woman buys herself John Deere tractor to celebrate 97th birthday A Massachusetts woman who recently celebrated a big birthday bought herself a gift that keeps on giving.

: ONLINE REVIEWS ARE ESSENTIAL!

Reaching out to your customer base for reviews helps you to discover which ones are willing to engage most often with your brand. Use a marketing automation platform to segment your customers that leave reviews – whether positive or negative - and provide them with special VIP discounts in exchange for their feedback.

If you want to learn more about specific ways that personalized customer experiences can increase your sales conversion rates, check our popular e-book "Personalization at Scale: A "Must Have" for Marketers". Link to download: https://hubs.ly/Q01XQMrJ0

Do you know the FOUR major reasons why you should be offering protection plans to your customers? Let's see:

Four Reasons Why You Should Offer Protection Plans to your Customers - After, Inc. In our previous blog, we discussed how protection plans can be an e-tailer’s secret weapon to differentiate your brand. But that’s just one way protection plans can benefit your business. Protection plans can also increase average cart value, and drive customer trust and loyalty. Let’s discuss...

are officially here. Do you know of any "can't miss" deals? Let us know in the comments.

Or message us to learn more!

: According to a study done by Accenture, these were the top five customer expectations that most contributed to customer satisfaction and loyalty during the claims process.