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Deliver more relevant customer engagements and build deeper connections using a platform that puts you in control of your customer data. You’ll finally have the right information and tools to orchestrate and activate the right experience--from lead generation all the way to loyalty.

Sign up for our mailing list, and we’ll share even more on how to unify customer data, keep sales and marketing aligned, and preserve ROI. We can help you transform relationship selling and develop a deep understanding of customers with Dynamics 365. Let’s connect - we’re here to help.

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See how equipping your sales team with tools that are optimized for the modern buyer’s journey unlocks valuable insights, connects your marketing and sales teams, and drives smarter sales decisions.

Watch this short video for a preview, and then reach out. We’re here to help your business accelerate revenue and optimize customer engagement.

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The CRM technology market is big, and getting bigger. As a sales leader, choosing the best and most effective CRM tool can mean the difference between teams that work together seamlessly, with strong ROI, and teams that miss the mark.

How can you make sure you’re looking at the right solutions?

CRM names its editors’ top five industry leaders in this helpful guide. Read on, then reach out. We’re here to help you implement the right fit for your business.

The Best Enterprise CRM Software and Solutions: The 2022 CRM Industry Leader Awards Grand View Research earlier this year valued the global CRM software market at $52.4 billion in 2021 and expects it to expand at a compound annual growth rate (CAGR) of 13.3 percent through 2030.

Heidelberg Materials, based in Germany, is one of the world’s largest manufacturers of building materials. After several acquisitions, mergers, and joint ventures, the company inherited customer relationship management (CRM) systems that didn’t work well together, making tracking relationships a challenge.

Then the company turned to Microsoft Dynamics 365 Sales. Now, sales agents have better insight into how other teams are working, enabling unity and consistency as they build stronger relationships with customers.

Are you looking for a CRM solution to unify your sales team? We can help.

Heidelberg Materials unifies its global CRM strategy with Dynamics 365 Heidelberg Materials is one of the world’s largest manufacturers of building materials. Due to several acquisitions, mergers, and joint ventures, the company had inherited several different methods of customer relationship management that were not compatible or working in tandem. This made it diff...

Microsoft Viva Sales is a seller experience app that automatically captures, accesses, and registers data into any CRM system, eliminating manual data entry and giving sellers more time to focus on what matters: selling.

By enriching the data set with customer engagement data from Microsoft 365 and the power of AI, Viva Sales empowers sellers to be more connected with their customers, resulting in more personalized engagement and faster deal closure.

Ready to see how Viva Sales can help you improve your sales team’s experience and close more deals faster? Let’s talk.

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In this eBook, learn how aligning sales and marketing to an integrated system that shares data and insights can build a more accurate buyer profile and reduce your costs.

When you sign up and download, you’ll learn about:

• Reducing the cost of customer acquisition.
• Aligning reporting to cut unnecessary expenses.
• Automating administrative work and reducing overhead.
• Providing consistent and seamless transitions during the buyer journey.

You’ll also discover how Microsoft Dynamics 365 helped one customer improve their ROI by 180% in just one year. We can help you get there, too.

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Buyer intent data is nothing new. It’s existed as long as selling has been a thing.

But in today’s market, much of the buyer journey is complete before a decision-maker reaches out to a seller. Buyers are researching products by visiting online review sites, texting with colleagues, and using other digital channels that can be invisible to sellers.

This change in buyer behavior means accurate, buyer intent data is more important than ever.

Read on to see why you should invest in buyer intent.

Want to Give Your Sellers an Edge in 2023? Equip Them With Buyer Intent In 2023, sales organizations that do gain access to accurate, first-party buyer intent data for their sellers can separate themselves from the pack.

Columbia Sportswear is passionate about getting active people into the great outdoors with their global clothing, footwear, and accessories brands.

To digitally transform its business and streamline operations from IT datacenters to warehouse inventory and point-of-sale checkout, Columbia moved to Microsoft Azure and Dynamics 365 Commerce, Dynamics 365 Finance, and Dynamics 365 Supply Chain Management.

Today, they are seeing greater staffing efficiency, faster and more flexible customer service, and increased inventory awareness.

Read more and connect with us to get started.

Columbia Sportswear gains business flexibility and a sales boost with Microsoft Azure and Dynamics 365 Columbia Sportswear is passionate about getting active people into the great outdoors with the company’s global brands of clothing, footwear, and accessories. To digitally transform its business and streamline operations from IT datacenters to warehouse inventory and point-of-sale checkout, Columb...

You need a way to help your sellers do more with less so that they can be ready to connect with customers - no matter what they need.

With Dynamics 365 Sales, your sellers can prioritize their best bets, collaborate with their sales team in the moment, know when they should engage with prospects, and then see how it went after ending the call. Sellers are given the gift of time, plus the intelligence they need to close more deals faster than before.

Are you ready to do more with less, and rev up your connected sales and marketing? We can help. Let’s talk.

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What a difference a year makes! At this time last year, buyers and sellers were finding new opportunities and changing jobs at unprecedented rates. Fast forward to today, and the landscape has certainly changed.
2023 will bring new ups and downs for leaders and reps alike. Even so, this year will open the doors for sales organizations to embrace innovation.

Read on for the five big ideas that will have the greatest impact on B2B sales this year, and learn how sales organizations can leverage them to their benefit.

Then get in touch with us – we’re here to help.

The Big Ideas That Will Shape Sales in 2023 To help sellers stay focused amidst all of the distractions, our global vice president, Alyssa Merwin, shares five Big Ideas that will have the greatest impact on B2B sales this year and how sales organizations can leverage them to their benefit:

Senco Gold and Diamonds is one of India's oldest and most trusted jewelry brands, with over 130 stores.

The brand had been experimenting with an in-house Enterprise Resource Planning (ERP) tool, but it wasn’t providing value. With a growing customer base, they were facing difficulties managing customer questions, complaints, and responses.

Microsoft Dynamics 365 provided a single, unified offering for retail needs and helped them keep pace with technology while ensuring that they could offer the best possible service to their customers.

Are you looking to do the same? Let’s talk.

Senco Gold and Diamonds delivers a sparkling customer experience with Microsoft Dynamics 365 Senco Gold and Diamonds is one of India's oldest and most trusted jewelry brands with a legacy of more than 50 years. It is among the most prominent jewelry retail players in India's eastern and north region and has over 130 stores across the nation. The 50+ year old brand is blending handcrafted ar...

Dynamics 365 Marketing lets you personalize your customer experience by using AI-powered insights and predictions to orchestrate real-time journeys, nurturing, and 1:1 personalization.

You can turn customer insights into relevant action for content, channels, customer segmentation, and analytics. With customer journey orchestration, you can design and deliver the right content, at the right moment, and on the right channel.

And these are just some of the benefits Dynamics 365 Marketing can provide.

Take a look, and then get in touch. We’re here to help.

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SMBs have less room for errors than enterprises. They also have less in-house tech support. That’s why they have an urgent need for solutions that simplify infrastructure. One small company did just that by integrating its ERP and CRM solutions with Dynamics 365 Business Central for SMB. As a result, it gained greater visibility, insight, and additional marketplace capabilities. Read about how here.

Drive for digitization powered by Dynamics 365 Business Central keeps company fully focused on its winning ways CURRAX leverages digitization to uniquely provide one-stop shopping on customized drive technology solutions as a partner to Siemens and Flender. The company, started in 2008, believes digitization drives the future—from a product and process standpoint, and from how to effectively run its busines...

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises can realize with Dynamics 365 Sales.

After investing in Dynamics 365 Sales, the interviewees’ companies improved productivity across the sales function, addressed a larger number of opportunities each year, and closed a higher percentage of those opportunities.

Read more from Forrester, and then get in touch. We’re here to help you improve your sales operations, own your customer relationships, and provide even more personalized customer

The Total Economic Impact of Microsoft Dynamics 365 Sales

More and more successful SMBs are using Microsoft Dynamics 365 Business Central for SMB as the foundation for their digital transformation. Learn how Business Central for SMB offers a single unified application that connects business management across finance, sales, manufacturing and more.

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Realizing Results

Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Microsoft Dynamics 365 Business Central for SMB. Here’s what they found.

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Did you know that 90% of companies say their existing systems for tracking customer journeys need improvement?

In partnership with Futurum, Microsoft surveyed 1,000 global business leaders, technologists, marketers, and customer experience professionals to identify data practice challenges and opportunities for customer experience (CX) leaders today. The findings of the report revealed that companies are evolving their customer relationship management (CRM) technologies to meet changing customer expectations.

Read on, and then reach out. We can help you reach your CRM goals.

Microsoft and Futurum discover customer experience insights - Microsoft Dynamics 365 Blog In partnership with Futurum, Microsoft has identified key insights shaping customer experience needs today. Learn more.

A medium-sized German company with an innovative new digital golf experience venue, wanted to connect all its core systems that cover all work areas and customer touchpoints—from staff to reservations to kitchen and its game system. In using Dynamics 365 Business Central for SMB it not only found a solution, it found innovation.

Scale automated processes

A medium-sized company with ambitious goals opens an innovative golf experience, complete with a dining area. What makes their investment such a success? Using Dynamics 365 Business Central for SMB to design a new ERP/CRM solution. See how.

Set up IT infrastructure for future sites in just two weeks—for Greenreb, Dynamics 365 makes it possible As an exclusive licensee of Topgolf, Greenreb AG aims to firmly establish golf as a leisure experience in Germany, Austria, Switzerland, and Italy. The medium-sized company is starting out with ambitious goals. It just opened its first innovative golf experience venue, complete with a dining area op...

Whether you lead a large organization with thousands of devices or manage IT for a small business, now you can self-serve, manage, and monitor Surface devices from one, centralized location.

As the leading provider of IT infrastructure and related services in the Nordic and Baltic regions, Atea has offices in 85 cities and more than 7,500 employees.

The company is not only guiding clients on their digital transformation journeys, but is also on a journey of its own.

Atea’s top priority was to transform their own ecommerce experience from broad-based engagement to fine-tuned communications with the right message and cadence to build loyalty and maximize retention.

They chose Microsoft Dynamics 365 Customer Insights to make this priority a reality.

Atea drives B2B innovation with Microsoft Dynamics 365 Customer Insights Microsoft customer stories. See how Microsoft tools help companies run their business.

With a dynamic digital business infrastructure, SMBs enhance their innovation and customer connections while tapping into the digital world's limitless scale. Read the Techaisle white paper.

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Want to grow sales and deliver better customer experiences? Read our infographic on how Dynamics 365 Business Central for SMB offers high performance and responsiveness across your business.

Boost sales and improve project costing

Employees want flexible, remote work to continue. You want simple, secure device management. Choose the best hybrid work option for your business. Surface devices with either the simplicity of Windows 365 or the flexibility of Azure Virtual Desktop. Read this free ebook to learn more.

Open the doors to the hybrid workplace with Microsoft Surface

Your company’s success depends on your ability to attract new customers and keep the existing ones happy. That requires your marketing and sales teams to know who your customers are, where they are in their journey, and how best to engage them—on their terms.

How can you improve your customer experience journeys? The right technology can help you understand your customers by unifying your customer data. You can personalize your customer experience using AI-powered insights to orchestrate real-time journeys. Then, empower your sales teams with the best leads.

We’re here to help.

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Dynamics 365 Business Central for SMB helps you connect your people, processes, and insights. Learn how you can be more collaborative and productive with actionable insights and interoperability. See the infographic.

Unlock AI-powered productivity

Excellent customer experiences encourage your customers to purchase your products, be repeat customers, and recommend your brand. It keeps your brand prominent, helps maintain ongoing relationships, and fuels emotional connections, which is especially important in between purchases.

So how do we live up to customers’ expectations, especially in the digital-first sales reality of today?

Read on for insights into understand today’s customer, the current sales landscape, what Microsoft’s research is showing, and how we can help deliver a connected sales and marketing approach that work for yo

Transforming customer experiences with connected sales and marketing - Microsoft Dynamics 365 Blog Dynamics 365 and connected sales and marketing unlock unique opportunities to create individualized experiences. Learn more.