ASI Contact Centers

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

The Service Organization Team Leader is responsible for developing and managing a team whose primary goal is delivering world-class problem resolution to GE Appliance customers.

Go to www.applytoasi.com for more information!

ASI coming together for all who served!

Veterans Day (originally known as Armistice Day) is a federal holiday in the United States observed annually on November 11, for honoring military veterans of the United States Armed Forces. It coincides with other holidays including Armistice Day and Remembrance Day which are celebrated in other countries that mark the anniversary of the end of World War I.
Major hostilities of World War I were formally ended at the 11th hour of the 11th day of the 11th month of 1918
when the Armistice with Germany went into effect. At the urging of major US veteran organizations, Armistice Day was renamed Veterans Day in 1954.

Veterans Day is distinct from Memorial Day, a US public holiday in May. Veterans Day celebrates the service of all US military veterans,
while Memorial Day honors those who have died while in military service.
Another military holiday that also occurs in May, Armed Forces Day, honors those currently serving in the US military.
Additionally, Women Veterans Day is recognized by a growing number of US states that specifically honor women who have served in the US military.

World Mental Health Day is observed every October 10 to raise awareness for mental health issues and to mobilize support for those in need. This day provides an opportunity for all who are working on mental health issues to talk about their struggles and what needs to be done to make mental health care a reality for people worldwide.

Rosh Hashanah
is a religious and festive time in the Jewish when family and friends gather together for meals and worship and grow closer to God. It’s a time for looking forward to a new year with anticipation and reflecting on the past year to improve ourselves for the next.
This two-day Jewish celebration of the New Year literally translates to “head of the year” in Hebrew. It is observed on the first and second days of the Jewish month of Tishrei, the first month in the civil calendar. In 2022, it begins on Monday, September 26, and ends at sundown, Tuesday, September 27.

ASI coming together for Hispanic Heritage Month! Hispanic Heritage Month has been a big celebration in the U.S. for more than 40 years. Americans across the country celebrate this month with pride and joy, while commemorating the importance of diversity.

We are still hiring!!!!

We are Hiring! Please visit link to apply!!!! https://www.applytoasi.com/search/jobs

As September 11, 2001, becomes a distant memory, history is still being made each day by all of us. By the way we live our lives. By the way we conduct ourselves in difficult times. By how willing we are to put the needs of others before our own. By how well we love each other. 9/11 is forever engraved in our history. But how we respond to its impact is still being written, 21 years later. Now it is our history to make. #911

September is National Su***de Prevention Month. All month, mental health advocates, prevention organizations, survivors, allies, and community members
unite to promote su***de prevention awareness. World Su***de Prevention Day is September 10. It’s a time to remember those affected by su***de, to raise awareness, and to focus efforts on directing treatment to those who need it most. is the 988 Su***de & Crisis Lifeline’s message for National Su***de Prevention Month and beyond, which helps spread the word about actions we can all take to prevent su***de. The Lifeline network and its partners are working to change the conversation from su***de to su***de prevention to actions that can promote healing, help and give hope.

We are Hiring! Please visit link to apply!!!! https://www.applytoasi.com/search/jobs

Having the first Monday in September off from work was significant for American workers in 1894, when Labor Day was declared a national holiday. Working conditions in the country’s factories, railroads, mills, and mines were grim. Employees, including many children, were often required to work 12 hours a day, six days a week, in crowded, poorly ventilated spaces. Supervision was harsh and punishments were handed out to those who talked or sang as they worked.
Calls for shorter workdays and better conditions came from worker strikes and rallies in the decades after the Civil War.
On Sept. 5, 1882, union leaders in New York City organized what’s thought to be the first Labor Day parade.

Take a look at our African American Forum Launch!!!

Independence Day (the Fourth of July) is a federal holiday
in the United States commemorating the Declaration of Independence,
which was ratified by the Second Continental Congress on July 4, 1776.
The Second Continental Congress declared that the Thirteen Colonies were no longer
subject to the monarch of Britain, King George III, and were now united, free, and independent states.
The Congress voted to approve independence on July 2 and
adopted the Declaration of Independence two days later, on July 4.

Independence Day is commonly associated with fireworks, parades, barbecues, carnivals, fairs,
picnics, concerts, baseball games, family reunions, political speeches, and ceremonies,
in addition to various other public and private events
celebrating the history, government, and traditions of the United States.
Independence Day is the national day of the United States.

In 1863, during the American Civil War, Pres. Abraham Lincoln issued the Emancipation Proclamation, which declared more than three million slaves living in the Confederate states to be free. More than two years would pass, however, before the news reached African Americans living in Texas. It was not until Union soldiers arrived in Galveston, Texas, on June 19, 1865, that the state’s residents finally learned that slavery had been abolished. The former slaves immediately began to celebrate with prayer, feasting, song, and dance. As a result, the holiday Juneteenth commemorating the end of slavery in the United States, observed annually on June 19. Social Media Challenge:
Go to page on Facebook and Instagram and share the post to celebrate & recognize JUNETEENTH!!! ✊🏾 ❤️🖤💚

Father's Day is a celebration honoring the father of the family or individual, as well as fatherhood, paternal bonds, and the influence of fathers in society.
Wishing all fathers a Happy Father’s Day weekend hope you all enjoy this special weekend from ASI!!!!

Social Media Challenge:
Go to page on Facebook and Instagram and share the post and tag your Father or Father figure in your life a Happy Father’s Day!!! 👔 ❤️

Memphis Leadership Team Builder!!!!

Check our story today!!!!!! Like, Comment share on story!!!! This is in honor of our African American Forum kick off and Juneteenth!!!

ASI's Affinity Council has some more information about Pride, LQBTQ+, and Pride Events for all areas of ASI can found in the attached PDF. Please take a look at the attached is the interactive PDF!!!!

https://web.yammer.com/main/threads/eyJfdHlwZSI6IlRocmVhZCIsImlkIjoiMTc3MjUwNDQ1NTQxMzc2MCJ9

Yammer

ASI comes together with PRIDE!!!!

Memorial Day (originally known as Decoration Day) is a federal holiday in the United States for mourning the U.S. military personnel who have died while serving in the United States armed forces. It is observed on the last Monday of May. It was formerly observed on May 30 from 1868 to 1970. Many people visit cemeteries and memorials on Memorial Day to honor and mourn those who died while serving in the U.S. military. Many volunteers place an American flag on graves of military personnel in national cemeteries. Memorial Day is also considered the unofficial beginning of summer in the United States.

Here are 5 Interesting Facts about Memorial Day!

1. Memorial Day began as Decoration Day

2. Decoration Day only recognized fallen soldiers of the Civil War until World War I

3. Memorial Day was not an official holiday until 1968

4. Memorial Day is one of the few days flags are ordered to fly at half-staff then full-staff

5. Civil War veterans tried to change the date of the Indianapolis 500 to keep it away from Decoration Day

We are hiring!!!! Apply using link: https://careers.geappliances.com/jobs/9690014-asi-customer-service-expert-consumer-advocate-remote

We are hiring for a Recruiter and Senior Talent Acquisition Coordinator!!!! Use this link to apply: https://careers.geappliances.com/search/human-resources/jobs/in/memphis-rapid-city

Here at ASI, our employees wants to show their pets some appreciation!!!

Mother's Day is a celebration honoring the mother of the family or individual, as well as motherhood, maternal bonds, and the influence of mothers in society. Wishing all mothers a Happy Mother’s Day weekend hope you all enjoy this special weekend from ASI!!!!

Cinco de mayo is a famous celebration observed on May 5th every year in commemoration of Mexico’s remarkable victory over the French at the legendary Battle of Puebla in 1862. The Mexican Army’s victorious outcome of the battle was thanks to General Ignacio Zaragoza, who ironically died months after the battle due to illness. Although often mistaken for the Day of the Dead or the Mexican Independence Day – celebrated on September 16, Cinco de mayo is in fact a date that has become associated with the celebration of Mexican-American culture. These celebrations began in California, where they have been observed annually since 1863, but gained popularity across the USA in the 1980s mainly thanks to commercial advertising campaigns for drinks.

We are hiring!!! Sales Experience preferred not mandatory!! To apply use link below: https://careers.geappliances.com/jobs/9491004-parts-customer-service-representative

Take a look at the fun we had at our return to building in Memphis, TN!!!

You would be assisting GE Appliance customers at all levels, by receiving inbound calls. You would be answering questions about major appliance deliveries. This position is a permanent work-from-home opportunity with a full time or part time schedule. The department hours are Monday thru Friday from 6 a.m. until 8 p.m., and rotating Saturday 6 a.m. until 5 p.m. The pay is at an hourly rate plus incentives, with weekly paydays. This is a great position for those wanting to make a positive impact to the owner experience.

How Many of these do you own? You could buy all 13 with your sign on bonus. Only four more days left.

13 Purchases Under $500 That Will Significantly Elevate Your Success. Often the things that have the biggest impact on your success are small and inexpensive. While I don’t promote consumerism or excessive…

IF YOU HAD AND EXTRA $500 WHAT WOULD YOU BUY?

Did you know you ASI is currently offering a sign-on bonus through the month of June?

Job Description Summary

You would be assisting GE Appliance customers at all levels, by receiving inbound calls. You would be answering questions about major appliance deliveries. This position is a permanent work-from-home opportunity with a full time or part time schedule. The department hours are Monday thru Friday from 6 a.m. until 8 p.m., and rotating Saturday 6 a.m. until 5 p.m. The pay is at an hourly rate plus incentives, with weekly paydays. This is a great position for those wanting to make a positive impact to the owner experience.

Primary Location
Rapid City, SD US

Scheduled Weekly Hours
20-40

Recruiting Start Date
4/30/2020
Target Hire Date
05/21/2020
Target End Date
06/05/2020

Job Description

Essential Duties and Responsibilities
• Assist customers by inbound telephone calls for inquiries on GE products.
• Provide information on product availability, delivery and order processing.
• Schedule deliveries and resolve related problems.
• Manage order-entry process which includes fax and electronic ordering.
• Support Store Associates, Delivery Managers and consumers in all aspects of the order delivery process.
• Access Delivery Management Systems (DMS/Manifest) to meet customer/consumer delivery needs.
• Utilize Distribution Sales Support Operation (DSSO) to resolve post-delivery issues.
• Interact with Home Delivery Agents on store and direct-to-consumer deliveries.
• Administer damage allowances.
• Work a flexible schedule to meet peak hours of operations.
• Adheres to safety policies and procedures to ensure a safe work environment for all.
• Other duties as assigned by the Developer or Operations Leader.
• Requirements for Work Environment

Additional Job Description

• Must be located within Rapid City, SD and surrounding area
• Dedicated work area that is quiet and spacious enough for ASI provided equipment (i.e. PC, keyboard, mouse, monitors, cords to hook it all up and the Ethernet cord)
• Wireless Router (capable of handling minimum internet speeds of: 8.0 Mbps Download 1.5 Mbps Upload)
• Internet speeds that are no lower than the minimum 8.0 Mbps Download 1.5 Mbps Upload and provided by local provider (no satellite or DSL internet connections allowed due to security issues)

Preferred Qualifications

• Requires knowledge normally acquired through high school education and specialized or technical training plus related company experience and on-the-job training.
• Ability to make sound decisions and good judgement.
• Ability to quickly develop functional knowledge of appliance products and processes.
• Excellent communication and exceptional interpersonal skills.
• Excellent interpersonal skills; strong verbal communication skills; proven team player.
• Ability to interact with customers and business partners at all levels.
• Detail oriented, conscientious, strong sense of ownership with proven follow-through skills.
• Ability to prioritize and balance multiple projects at one time; strong organization skills.
• Knowledge of Windows-based software; working knowledge of the Internet.
• Strong attendance record; proven dependability and team player attitude.
• Willingness to work flexible hours including early mornings, evenings, weekends and holidays.
• Works under immediate supervision. Assignments are performed according to specific detailed instructions.
• Works alone and checks with Supervisor on deviations.
• Previous sales, inbound calls or customer service experience preferred.

Did you know...
If you accept an offer and/or join us in the month of June, 2020 you will be eligible for a $500 bonus(taxable), payable after six months of active employment. Bonuses are scheduled to pay out the week of 12/21/20.
apply online at www.applytoasi.com

**Positions are Now Available for Permanent Work at Home Placement**

The Challenge:

As a subsidiary of GE Appliances, Advanced Services Inc. (ASI) has been providing excellent customer service and resolving questions or concerns with our appliances for 30 years. During that time, we have developed a culture of celebrating and rewarding our employees. Taking pride in providing community outreach. We also offer exciting promotional opportunities and career paths. As a Customer Relations Specialist, you can expect to work a shift up to 4:30 p.m. MST. For your experience and knowledge, we offer a base rate of $14.00 per hour, as well as incentives based on your quality scores, paid weekly. We also offer a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, tuition reimbursement and the ability to earn paid time off.

What You Will Do:

After 8 weeks of training, you will use Windows-based programs and other internal applications to:

Follow up with customers using phone, email or text to resolve appliance-related concerns and close out the cases with appropriate actions taken
Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for a reasonable and satisfactory resolution
Own resolution of consumer concern, including data management, capturing all facts surrounding complaints, including steps taken to resolve issues, and respond to any letters of inquiry.
Complete consumer review for satisfaction prior to case closure
Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
Research and review information needed to resolve inconsistencies in procedures.
Gather information from various resources, and surface concerns with suggested resolutions to Team Leader or Team Manager
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e. zones, dispatchers, technicians, etc.
Find creative solutions that are in the best interest of the consumers, customers, and GEA when negotiating and implementing concessions.

What You Need to Succeed:

High School Diploma or GED preferred;
Two+ years sales or service experience desired
Passion for customer service and problem-solving
Exceptional organizational skills;
Effectively utilize time management, ability to multi-task, and use critical thinking
Organized and thorough, with effective time management skills
Able to prioritize and plan to a rapid satisfactory resolution.
Ability to adapt to change;
Flexible with the ability to take direction from management yet work independently to achieve goals.
Excellent written communication skills
Good typing ability, and computer skills - comfort navigating multiple online applications.
Good listening and questioning skills, with the ability to resolve conflict
Excellent sense of ownership with proven follow-through skills.
Exceptional negotiation & conflict resolution skills
Able to diffuse difficult situations or irate customers resulting in a satisfactory resolution.
Proven attendance record showing dependability/accountability to work as scheduled
Proven ability to accept constructive feedback and apply to coach
Desire to work in a team environment to work towards common goals
Ability to remain calm and patient while handling challenging customer concerns

Job Description Summary

You would be assisting GE Appliance customers at all levels, by receiving inbound calls. You would be answering questions about major appliance deliveries. This position is a permanent work-from-home opportunity with a full time or part time schedule. The department hours are Monday thru Friday from 6 a.m. until 8 p.m., and rotating Saturday 6 a.m. until 5 p.m. The pay is at an hourly rate plus incentives, with weekly paydays. This is a great position for those wanting to make a positive impact to the owner experience.

Primary Location
Rapid City, SD US

Scheduled Weekly Hours
20-40

Recruiting Start Date
8/3/2020
Target Hire Date
8/14/2020
Target End Date
08/28/2020

Job Description

Essential Duties and Responsibilities
• Assist customers by inbound telephone calls for inquiries on GE products.
• Provide information on product availability, delivery and order processing.
• Schedule deliveries and resolve related problems.
• Manage order-entry process which includes fax and electronic ordering.
• Support Store Associates, Delivery Managers and consumers in all aspects of the order delivery process.
• Access Delivery Management Systems (DMS/Manifest) to meet customer/consumer delivery needs.
• Utilize Distribution Sales Support Operation (DSSO) to resolve post-delivery issues.
• Interact with Home Delivery Agents on store and direct-to-consumer deliveries.
• Administer damage allowances.
• Work a flexible schedule to meet peak hours of operations.
• Adheres to safety policies and procedures to ensure a safe work environment for all.
• Other duties as assigned by the Developer or Operations Leader.
• Requirements for Work Environment

Additional Job Description

• Must be located within Rapid City, SD and surrounding area
• Dedicated work area that is quiet and spacious enough for ASI provided equipment (i.e. PC, keyboard, mouse, monitors, cords to hook it all up and the Ethernet cord)
• Wireless Router (capable of handling minimum internet speeds of: 8.0 Mbps Download 1.5 Mbps Upload)
• Internet speeds that are no lower than the minimum 8.0 Mbps Download 1.5 Mbps Upload and provided by local provider (no satellite or DSL internet connections allowed due to security issues)

Preferred Qualifications

• Requires knowledge normally acquired through high school education and specialized or technical training plus related company experience and on-the-job training.
• Ability to make sound decisions and good judgement.
• Ability to quickly develop functional knowledge of appliance products and processes.
• Excellent communication and exceptional interpersonal skills.
• Excellent interpersonal skills; strong verbal communication skills; proven team player.
• Ability to interact with customers and business partners at all levels.
• Detail oriented, conscientious, strong sense of ownership with proven follow-through skills.
• Ability to prioritize and balance multiple projects at one time; strong organization skills.
• Knowledge of Windows-based software; working knowledge of the Internet.
• Strong attendance record; proven dependability and team player attitude.
• Willingness to work flexible hours including early mornings, evenings, weekends and holidays.
• Works under immediate supervision. Assignments are performed according to specific detailed instructions.
• Works alone and checks with Supervisor on deviations.
• Previous sales, inbound calls or customer service experience preferred.

Job Description Summary

You would be assisting GE Appliance customers at all levels, by receiving inbound calls. You would be answering questions about major appliance deliveries. This position is a permanent work-from-home opportunity with a full time or part time schedule. The department hours are Monday thru Friday from 6 a.m. until 8 p.m., and rotating Saturday 6 a.m. until 5 p.m. The pay is at an hourly rate plus incentives, with weekly paydays. This is a great position for those wanting to make a positive impact to the owner experience.

Primary Location
Rapid City, SD US

Scheduled Weekly Hours
20-40

Recruiting Start Date
4/30/2020
Target Hire Date
05/21/2020
Target End Date
06/05/2020

Job Description

Essential Duties and Responsibilities
• Assist customers by inbound telephone calls for inquiries on GE products.
• Provide information on product availability, delivery and order processing.
• Schedule deliveries and resolve related problems.
• Manage order-entry process which includes fax and electronic ordering.
• Support Store Associates, Delivery Managers and consumers in all aspects of the order delivery process.
• Access Delivery Management Systems (DMS/Manifest) to meet customer/consumer delivery needs.
• Utilize Distribution Sales Support Operation (DSSO) to resolve post-delivery issues.
• Interact with Home Delivery Agents on store and direct-to-consumer deliveries.
• Administer damage allowances.
• Work a flexible schedule to meet peak hours of operations.
• Adheres to safety policies and procedures to ensure a safe work environment for all.
• Other duties as assigned by the Developer or Operations Leader.
• Requirements for Work Environment

Additional Job Description

• Must be located within Rapid City, SD and surrounding area
• Dedicated work area that is quiet and spacious enough for ASI provided equipment (i.e. PC, keyboard, mouse, monitors, cords to hook it all up and the Ethernet cord)
• Wireless Router (capable of handling minimum internet speeds of: 8.0 Mbps Download 1.5 Mbps Upload)
• Internet speeds that are no lower than the minimum 8.0 Mbps Download 1.5 Mbps Upload and provided by local provider (no satellite or DSL internet connections allowed due to security issues)

Preferred Qualifications

• Requires knowledge normally acquired through high school education and specialized or technical training plus related company experience and on-the-job training.
• Ability to make sound decisions and good judgement.
• Ability to quickly develop functional knowledge of appliance products and processes.
• Excellent communication and exceptional interpersonal skills.
• Excellent interpersonal skills; strong verbal communication skills; proven team player.
• Ability to interact with customers and business partners at all levels.
• Detail oriented, conscientious, strong sense of ownership with proven follow-through skills.
• Ability to prioritize and balance multiple projects at one time; strong organization skills.
• Knowledge of Windows-based software; working knowledge of the Internet.
• Strong attendance record; proven dependability and team player attitude.
• Willingness to work flexible hours including early mornings, evenings, weekends and holidays.
• Works under immediate supervision. Assignments are performed according to specific detailed instructions.
• Works alone and checks with Supervisor on deviations.
• Previous sales, inbound calls or customer service experience preferred.

The Challenge:

As a subsidiary of GE Appliances, Advanced Services Inc. (ASI) has been providing excellent customer service and resolving questions or concerns with our appliances for 30 years. During that time, we have developed a culture of celebrating and rewarding our employees. Taking pride in providing community outreach. We also offer exciting promotional opportunities and career paths. As a Customer Relations Specialist, you can expect to work a shift up to 4:30 p.m. MST. For your experience and knowledge, we offer a base rate of $14.00 per hour, as well as incentives based on your quality scores, paid weekly. We also offer a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, tuition reimbursement and the ability to earn paid time off.

What You Will Do:

After 8 weeks of training, you will use Windows-based programs and other internal applications to:

Follow up with customers using phone, email or text to resolve appliance-related concerns and close out the cases with appropriate actions taken
Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for a reasonable and satisfactory resolution
Own resolution of consumer concern, including data management, capturing all facts surrounding complaints, including steps taken to resolve issues, and respond to any letters of inquiry.
Complete consumer review for satisfaction prior to case closure
Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies
Research and review information needed to resolve inconsistencies in procedures.
Gather information from various resources, and surface concerns with suggested resolutions to Team Leader or Team Manager
Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e. zones, dispatchers, technicians, etc.
Find creative solutions that are in the best interest of the consumers, customers, and GEA when negotiating and implementing concessions.

What You Need to Succeed:

High School Diploma or GED preferred;
Two+ years sales or service experience desired
Passion for customer service and problem-solving
Exceptional organizational skills;
Effectively utilize time management, ability to multi-task, and use critical thinking
Organized and thorough, with effective time management skills
Able to prioritize and plan to a rapid satisfactory resolution.
Ability to adapt to change;
Flexible with the ability to take direction from management yet work independently to achieve goals.
Excellent written communication skills
Good typing ability, and computer skills - comfort navigating multiple online applications.
Good listening and questioning skills, with the ability to resolve conflict
Excellent sense of ownership with proven follow-through skills.
Exceptional negotiation & conflict resolution skills
Able to diffuse difficult situations or irate customers resulting in a satisfactory resolution.
Proven attendance record showing dependability/accountability to work as scheduled
Proven ability to accept constructive feedback and apply to coach
Desire to work in a team environment to work towards common goals
Ability to remain calm and patient while handling challenging customer concerns

As community spread begins to increase in our area here is some helpful information from Monument Health.

COVID-19 Updates | South Dakota | Monument Health To keep you informed on COVID-19 in South Dakota, we will update this page daily. You can also learn more about the preparations Monument Health is taking.