RLO Training

RLO Training updated their address.

❄️ Happy holidays! ❄️ Whatever you celebrate and wherever you are, we wish you a safe and happy holiday season.

Our offices will be closed on December 24th and 31st, with limited hours for the holiday week in between. You can still reach out to us via social media or emails, but please allow us two business days to respond during this time.

Thanks for letting us work with such wonderful people in this industry - we can't wait for 2022 and what we have planned!

- The Institute & RLO Training Teams

What wins did your automotive business have this month?

Share them below or head to our Gearheads Network to join the discussion and share with other automotive professionals.

Click here to join: https://bit.ly/3l8XZlD

Happy Thanksgiving from The Institute & RLO Training teams.

We are grateful we get to work with such a great industry each and every day and hope you enjoy the holiday weekend with your loved ones!

John had a fantastic meeting with Group 3 last week!

Big thanks to Matt Nimey and his mom Cindy Nimey for hosting the meeting at their shop, Nimey's New Generation Auto Sales and Service in Utica, NY.

The meetings were filled with great information and the members loved getting the time to talk shop (and life) outside of their usual business schedules. They even enjoyed free drinks on Thursday since Matt won the best idea contest and treated everyone!

If you're looking to join a group as great as this one, check out more information here https://rlotraining.com/bottom-line-impact-groups/ or send us a DM.

PAVE is coming up fast! Make sure you're registered for this great virtual event by heading to pavetraining.com.

Plus, you might just see some familiar faces teaching! 👋

https://www.facebook.com/PAVETraining/photos/a.146790500508407/408305131023608/

Thank you to those who have served. 🇺🇸

We love seeing pictures from our BLIG meetings! Have John or Tony visited with your group lately? Make sure to share pics below!

And if you're not meeting regularly with a group for support and business advice, we recommend checking out more information on our Bottom-Line Impact Groups: https://rlotraining.com/bottom-line-impact-groups/

Happy Halloween from RLO Training! 👻🕸️🎃

Who is ready for AAPEX 2021? 🙌

https://www.facebook.com/AAPEXShow/photos/a.10150104846529278/10161371262884278/

At , find everything you need to rise to the challenges your customers bring your way—today and tomorrow. Learn more at https://hubs.la/H0XXk1y0! ( : Installed Parts Group)

It's important that we're always focused on improving our automotive shops and keeping them running as smoothly as possible.

What are you doing to make sure you're continuously improving? Group meetings, new classes, an accountability partner, etc.? Let us know in the comments below!

In the automotive repair industry, our business is people. Sure, our focus is on their cars and making sure they run but if we don't pay attention to the people we're serving, our business will suffer.

Which is why this next workshop from The Institute and NAPA BDG is so important! Learn about personalities, body language, and the customer experience when you register for the class on November 9th in Denver, CO. Space is limited so sign up now!

https://www.wearetheinstitute.com/event-details/personalities-body-language-and-the-customer-experience

Personalities, Body Language, and the Customer Experience | The Institute People are difficult to understand, and people happen to be our business. This class is focused on giving you an expert understanding of people, their motivations, wants, and needs.

Say hello to a new member of The Institute and RLO Training team! 👋

We are excited to announce the newest member of our team, Guy Rizzolo! 🤝

Guy was a successful small business owner for 30 years before he transitioned to coaching and consulting. He's spent the last 11 years working in the independent auto repair industry by visiting and helping shops all across the country.

He enjoys helping shop owners become profitable and getting their time back to really enjoy their own lives. Outside of work, Guy has been married for 38 years and has two grown children. He has a passion for coaching both high school and college wrestling.

Help us welcome him to The Institute by saying hello down below! 👋

Happy October! 🎃 What are your goals for your business this month?

Our advisors know how to work hard and play hard! Last week was a great time and ended our Advanced Selling Skills for Service Advisors with a bang.

Stay tuned for more advisor training updates and don't forget to sign up for our last Improving Phone Skills course of 2021 here: http://rlotraining.net/enrollment/

Check out a few photos from one of our Bottom-Line Impact Group meetings last week!

If you’re looking to have fun while fostering community and learning alongside other shop owners, you can find more info on our groups here: https://rlotraining.com/bottom-line-impact-groups/

We love seeing our BLIG members being featured in the industry!

Check out this recent article from Ratchet+Wrench that highlights Brian and Lisa Holthe and their shop Genesis Automotive and RV Repair, Inc.

https://www.ratchetandwrench.com/articles/11535-tracking-your-techs-time

Tracking Your Techs’ Time How a master tracker protects his techs’ time.

Our next Advanced Selling Skills for Service Advisors class is in less than two weeks!

Who is signed up for the 5-day intensive training?

Register here if you still want your service advisor to join: https://rlotraining.net/enrollment/mark/

Check out these great training opportunities from our partner The Institute!

Don't forget our Advanced Selling Skills 5-day workshop is coming up on September 20th - 24th in Ogden, Utah.

Email Mark ([email protected]) or click the link to enroll now: https://www.wearetheinstitute.com/event-details/advanced-selling-skills-for-the-service-advisor-workshop

Happy National Dog Day from the dogs of RLO Training and The Institute for Automotive Business Excellence! Meet the canine team as pictured:

Kiva the Retriever
Sophie the Shih Tzu
Murphy the Doodle
Lion the Terrier Mix
Vander the Australian Shepherd
Iggy the Pug
Zeke the Pug
Riley the Labradoodle
Milo the Silver Lab
Daisy the Hound Mix

The last two pictured are Sam the Shepadoodle and Buddy the Wonder Dog, who both crossed the rainbow bridge this last year but are still a large part of our hearts and our team.

Did you know that two members from Bottom-Line Impact Group #5, Sara and Chad Kooiman, were recently featured on Carm's Remarkable Results Podcast?

Check out the video on YouTube to catch the conversation and a virtual tour of their shop:

https://www.youtube.com/watch?v=TwdvgzVo_zA

Aftermarket Weekly 067 Insights from Steve Finzel, Finzel's Mastertech, Terre Haute, IN and a shop tour with Sara and Chad Kooiman, Ultimate Auto, Sioux Falls, SD. Streaming Live o...

This is a great example of knowing your customer and making sure you're offering what they need - in this case, bilingual options on top of the great services being provided. Plus, it shows your business is committed to being accessible!

Is your automotive business bilingual? Let us know what you think in the comments below!

https://www.facebook.com/OilLubeNews/posts/4904265336267601

The Importance of Bilingual Services This is how one shop created an environment that reflects and serves the community.

Advanced Selling Skills is September 20-24 in Ogden, Utah.

Turn your average Service Advisor into an excellent Service Advisor!

You want your Service Advisor to develop new sales strategies, close more sales, improve your customer retention rate, and increase your profits.

How do you do that? Enroll them now in Advanced Selling Skills.

In Advanced Selling Skills, your Service Advisor will learn advanced methods to sell:
--Vehicle inspections
--Factory-scheduled maintenance
--Diagnostic time profitably
--OE parts and holding your non-OE customary margins
--Promotional credit and extended service contracts

Your Service Advisor will also learn to master:
--Overcoming common objections like pricing issues
--Proven up-selling techniques
--Building hours-per-RO
--Telephone closing techniques
--Improving customer satisfaction
--Handling difficult customers

Advanced Selling Skills is September 20-24 in Ogden, Utah. Don't miss out!
Click the link: https://rlotraining.net/enrollment/ or call us at (425)-988-6812 to enroll.

Mark, our Director of Advisor Training, was recently featured on Ratchet+Wrench talking about how to level up customer trust. 🤝

Check it out and leave us a comment below with what you think! 👇

Leveling Up Customer Trust Should every customer be treated the same? Mark Seawell, director of advisor training for RLO Training, doesn’t think so.

Tony Zanders, one of our Group Facilitators and a great example of a successful shop owner invested in giving back to the industry, recently wrote a blog about the key numbers for automotive business owners to watch.

Check it out on The Institute's site and come back to let us know what you think!

https://www.wearetheinstitute.com/post/managing-key-numbers-as-a-shop-owner

Managing Key Numbers as a Shop Owner What key numbers should automotive business owners be monitoring? Photo by Mark Fletcher-Brown on Unsplash The simple mission statement at The Institute for Automotive Business Excellence is “A Better Business, Better Life, Better Industry”. As a business owner for the last 21 years, I have work...

Have an answer for this shop owner? Head to the Gearheads Network to help him out - and ask your own questions, recommend great reads, get involved with the community, and more! https://bit.ly/2V9ukyB

What if your service advisor could handle any situation on the phone AND convert those calls into appointments?
The Improving Phone Skills course is dedicated to helping advisors improve their craft on the phone, using actual calls and role play in every live training to really nail each point down.
Our next course begins on Wednesday, July 28th and there are only a few spots left!
Register now at https://rlotraining.net/enrollment/ or email Mark ([email protected]) with any questions.