Terazo

With the growing importance of data in modern business operations, many companies are adopting a data-driven decision-making philosophy. Today on the blog, we take a closer look at how cloud-based solutions can enhance data-based decision-making for organizations large and small.

How the Cloud Can Lead Your Organization to Make Better Data-Based Decisions Wrangling data to make meaningful decisions is easier said than done. Contact Terazo for an efficient approach to cloud integration to solve problems, boost ROI, and more.

There's still time to register for tonight's Twilio happy hour at Enterprise Connect Orlando – and then we really kick things into high gear tomorrow! Here's a look at what we have on tap for Wednesday. Get all the details and make plans to join us here: https://bit.ly/40ppgme

Are you at Enterprise Connect in Orlando this week? If so, join Twilio and partners including Terazo for happy hour Tuesday evening! RSVP here:

Enterprise Connect Happy Hour with Twilio Take a break from Enterprise Connect and join the Twilio team and  our valued partners  for Happy Hour at Emerald Bay Plaza  on Tuesday, March 28th.  This invitation-only reception will allow you to build your network of industry contacts and continue conversations over great bites and even bet...

We're excited to kick the week off at Enterprise Connect in ! Stop by the Twilio booth ( #920) in the main conference hall and say hello. Check out our full roster of events and opportunities to connect here:

Connect with Terazo Learn where you can connect with Terazo and our team at events and more!

We had such a great time with our Terazo Europe and Twilio EMEA region teams recently at CCW Kongressmesse in Berlin, Germany! We'll be on the road again for Enterprise Connect March 27-30 in Orlando, Florida. Stop by the Twilio booth if you're attending!

Case Study: Learn how Terazo Europe leveraged Twilio Flex to help Germany's leading automotive parts and accessories provider, kfzteile24, streamline contact center processes, automate tasks, and provide agents with real-time access to customer data: https://bit.ly/3lk8Igg

kfzteile24 Delivered a Contact Center and Improved Customer Experience Efficiency with Twilio Flex | Twilio Customer Stories kfzteile24 Delivered a Contact Center and Improved Customer Experience Efficiency with Twilio Flex kfzteile24 is Germany's well-known online brand for spare parts and accessories. With more than 3 million parts in-stock, there is something for every vehicle. The Results 90% FCR (First Contact Resolu...

How many “too-good-to-be-true” ideas have you come across lately? Celebrities hawking bitcoin? Smartphones that roll up like window blinds? It’s not unusual to come across a good idea and then end up feeling disappointed when that idea fails in the real world. Likewise, digital transformations can succeed as good ideas on paper but fail in the real world. The solution is good planning: https://bit.ly/3Lnt1E4

The Four Main Areas of Digital Transformation in the Real World Learn how adopting the four main areas of digital transformation can help your organization achieve well-rounded growth.

This , and every day, we celebrate the driving our organization and industry forward. Today, as part of our ongoing Team Terazo Spotlight series, we share the story of Delivery Director Archana Rao and the winding path she took that landed her in her field and the position she's in today.

Team Terazo Spotlight: Archana Rao on pursuing her dreams and balancing work with family life “What I like most about Terazo is the balance between work and personal life. I like that the company treats its employees like a family and that they are not just considered ‘staff’ for their clients.”

Does your data lake (a centralized repository for the storage of structured and unstructured data) contain real-time data, and is it refreshed continually, like a hydroelectric dam, or has it grown stale and stagnant, much like a swamp? We get a bit more technical today on the blog – learn how to turn your stagnant data lake into a dynamic asset that proactively works for you and your organization.

Transform Your Data Lake from a Swamp Into a Hydroelectric Dam Does your data lake contain real-time data, and is it refreshed continually, like a hydroelectric dam, or has it grown stale and stagnant, much like a swamp? Learn how to turn your stagnant data lake into a dynamic asset that proactively works for you and your organization.

So, your organization is considering migrating your systems to the cloud. YOU know cloud-based platforms and infrastructure offer improved efficiency, scalability, cost savings, and enhanced security, but how do you bring the decision-makers along and quell their fears about perceived risks, challenges, or potential for disruption or downtime? Read on.

Tips for Getting Executive Buy-in for Cloud Migration | Terazo Terazo Cloud-based platforms and infrastructure offer improved efficiency, scalability, cost savings, and enhanced security. However, getting executive buy-in is one of the most significant challenges many businesses face when migrating to the cloud due to its perceived risks, challenges, and potential for...

The benefits of cloud contact center solutions like Twilio Flex go far beyond allowing a distributed team of agents. Join Terazo and Twilio to learn how to transform your contact center and boost outbound sales using three simple strategies. Sign up here: https://bit.ly/3x1VmYg

This month as part of our Team Terazo series, we spotlight Tara Hayes, an Engagement Lead, who says some of her best advice for someone entering the tech field is to ask questions, be vulnerable, and not be afraid to make a change.

Team Terazo Spotlight: Tara Hayes on Asking Questions, Being Vulnerable Terazo “...Things are always gonna change. You can't be afraid to ask questions and be vulnerable because in those moments when you are being vulnerable and you're asking all of those questions, those are your biggest opportunities to learn."

Customer data is key to business growth, but the mechanisms of customer data collection—cookies, user tracking, and the selling of customer data—are a growing concern, and companies must comply with current and new consumer privacy regulations. How do you find the balance? Read on:

Welcome to the Data Party: Understanding Customer Data Types and the Shift to First-Party Data Privacy and security online has led to a larger focus on first party data vs. third party data. Learn how first party data can be collected through data platform solutions.

Did you know? Three simple changes can help improve your contact center's sales effectiveness and efficiency. Join Terazo and Twilio for an on-demand webinar where you'll learn how to increase sales conversion rates and boost customer contacts per agent. WATCH NOW: https://bit.ly/3x1VmYg

Is your current contact center solution keeping pace with your business? Join Terazo and Twilio for an insider's look at how innovative companies are making the move to the cloud to increase sales conversion rates and boost customer contacts per agent. Learn more: https://bit.ly/3x1VmYg

Our sales, partner, and marketing teams converged on our Richmond office last week for a great three-day Sales Kickoff where we shared ideas, strategized on our plans for the year, and enjoyed some team-building activities offsite. We're rejuvenated and ready to help our clients and partners meet and exceed their 2023 goals. What will WE build together? Let's go! 🚀

A contact center can be many things for your business: a customer service center, a sales kiosk, a media communication platform, and much more. Twilio has released a public beta update of Flex UI—Flex 2.0—and is encouraging Twilio designers and integrators to migrate their cloud-based apps to the updated UI and its tools. Here's what it all means for you and your organization.

Twilio Flex 2.0: Bringing Flexibility to Your Contact Center A contact center can be many things for your business: a customer service center, a sales kiosk, a media communication platform, and much more. Twilio has released a public beta update of Flex UI—Flex 2.0—and is encouraging Twilio designers and integrators to migrate their cloud-based apps to th...

The pursuit of reliability and innovation is not a zero-sum game. In fact, ensuring your system’s reliability gives your team the space and bandwidth to design and test new functions. But it does require the right approach that balances these two goals.

Reliability Engineering: Building modular, secure, and resilient architectures Reliability engineering is built on the core idea that, at some point, things will go wrong. Terazo can help your organization build a robust system that can weather common challenges.

The days of one-size-fits-all marketing are over. Learn how to un-silo your first-party customer data and tailor your promotional efforts to segments of individual users using Twilio's Customer Data Platform (CDP), Twilio Segment, in this product overview.

No more file cabinets: Un-silo your customer data with Twilio Segment Is your business still using the equivalent of file cabinets for its customer data? Learn the many benefits of moving your data out of silos and into a customer data platform like Twilio Segment.

Finding your first job in tech, as well as the right company and fit, can be challenging. And once you get the job, what does it take to thrive in your role? Members of the "Women of Terazo" group shared their experiences at a recent Code Louisville panel:

Women of Terazo Speak on Code Louisville Panel: Finding & Thriving in Your First Job in Tech Finding your first job in tech, as well as the right company and fit, can be challenging. And once you get the job, what does it take to thrive in your role? Select members of the Women of Terazo group spoke at a Code Louisville panel to share their experiences.

One of the technologies announced at this year's that our team is most excited about is Twilio's Silent Network Authentication (SNA), which reduces friction when it comes to authentication while maintaining a high level of security. Here's how it works and our thoughts on practical applications:

The Future is Frictionless: Understanding Twilio’s Silent Network Authentication Authentication is a necessary hurdle to keep consumer information safe, but Twilio's new Silent Network Authentication just made the process a lot more frictionless.

In this month's Team Terazo spotlight, get to know Max Deuber and Daniel Maier, co-founders of c20y, the company Terazo acquired in September. Learn more about their backgrounds, their team's extensive experience with Twilio Flex, and what makes them tick!

Team Terazo Spotlight: Max Deuber and Daniel Maier This fall, Terazo acquired c20y to grow its reach and expertise. Our Employee Spotlight this month features the two founders, Max Deuber and Daniel Maier.

We had such a great conversation at Twilio with 211 Maryland and United Way of Metro Chicago, outlining how we helped scale this life-saving resource at a time when calls had increased by 200%. If you missed the session, check out the video replay below:

Terazo + Twilio: Scaling Life-Saving 211 Services Using Twilio Flex In this joint session from Twilio SIGNAL, Twilio's annual flagship customer and developer conference, hear from leadership with United Way Metro Chicago and Maryland 211 on how they are scaling their services and integrating accessible channels to meet increased demand.

Members of the Women at Terazo Employee Resource Group are hosting an online meetup Tuesday evening at 6:00 PM EDT as part of the Women Who Code series. RSVP at the link to attend and hear perspectives on finding and thriving in your first job in tech!

Terazo Panel Discussion: Finding & Thriving In Your First Tech Job, Tue, Nov 15, 2022, 6:00 PM | Meetup *New in tech or interested in joining the industry?* **Come hang out with the Women of Terazo, a local startup in Richmond, next month!** You'll get to hear advice from one

Twilio 2022 kicks off TODAY, and Team Terazo is showing up in full force today and tomorrow at this free virtual customer and developer conference. With so many great sessions, it might be hard to choose what to tune into. Here are three great picks from Terazo's Sr. Director, Twilio Partnership, Miles Phillips, to get you started.

Miles Phillips' top three picks for what sessions to see at Twilio SIGNAL 2022 As head of Terazo's ever-growing Twilio Gold Consulting Partnership, Miles Phillips has some great recommendations of what sessions to tune into at this year's Twilio SIGNAL customer and developer conference.

It's officially Twilio week! Join Terazo November 2-3 for two live Community Hall sessions. Our Twilio experts will be on hand to answer your questions and help you build transformative customer experiences. Plus, everyone who attends a Terazo Community Hall session will be entered into a drawing for a pair of Apple AirPods Pro 2 and an Amazon Echo Plus! Register for free here: https://bit.ly/3FBWyat

This month's Team Terazo Spotlight highlights Software Engineer Maha Boddupally, a self-described “software engineer-slash-scrum master.” She transitioned from radio frequency engineering to software engineering in 2010, and is among Terazo's longest-serving team members, joining the company when there were just 12 employees. Read Maha's story:

Team Terazo Spotlight: Maha Boddupally on believing in yourself and achieving work-life balance Maha is a self-described “software engineer-slash-scrum master.” She transitioned from radio frequency engineering to software engineering in 2010 and has been with Terazo since there were only twelve employees.

Thanks to everyone who came out to our RVA Software Development User Group lightning talks meetup Tuesday evening! We enjoyed learning from the unique perspectives of our local speakers. If you're in the Richmond area, join us for our next event on 11/15: https://bit.ly/3FmMeTi

We're kicking off the final day of Money20/20 in right now! Stop by and chat with Andrew and Chris at the Twilio booth ( #1415) to learn how Terazo can help your company create unique and transformative customer experiences.

VIDEO: Dive into a recent Twilio engagement we implemented for First National Bank of Omaha here: https://bit.ly/3NaKr5Q

Join Terazo next Tuesday evening at Ippon Technologies for a free Meetup featuring a series of short, interactive talks, great networking, and more. It's a great way to gain exposure to a variety of software development ideas in a condensed format:

Lightning Talks, Tue, Oct 25, 2022, 6:00 PM | Meetup If you are interested in getting exposed to a variety of software development related ideas in a condensed window, this is the event for you. Come and support your peers in

Have you registered for Twilio yet? Terazo will join 211 Maryland and United Way of Metro Chicago on 11/3 to discuss how we partnered to scale life-saving 211 services at a time when they were needed the most, by more people than ever. Register for your FREE ticket to attend this dynamic talk: https://bit.ly/3zhkkof

If your current suite of business tools isn't cloud-based, you may be missing out on key advantages that could help you make better, more impactful, data-based decisions. Learn how taking advantage of leading-edge cloud technologies can help you run a more efficient organization.

How utilizing cloud technologies can lead to better, data-driven decisions Data-driven decision-making is all about identifying business choices based on real-time data rather than just using intuition, best practices, or the age-old excuse, "because that’s the way we’ve always done it."

We had a great time and were in good company at the Rvatech/ Gala last night, cheering on our peers and in support of our CEO, Mark Wensell, who was honored to receive a nomination for Technology Executive of the Year. Congrats to all of the winners who took home hardware for creating innovative tech products and solutions in our hometown! 🏆

If you're at InsureTech Connect in , be sure to stop by booth #2458 today or Thursday and learn how Terazo and Twilio can help you automate and integrate your systems and run a more efficient organization. We'd love to see you!

Terazo is excited to announce the acquisition of EU-based contact center integration specialist c20y! Read on to learn about how this strategic acquisition will benefit our team members, customers, and partners: https://bit.ly/3x2N6ru