Wave Internet Technologies

**📢 Interconnect Customers 📢,**

UPDATE: 11:30 am - tower is back online and all services should be good!

We are currently experiencing technical difficulties with the tower in Licking. Please know that our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding during this time.

Thank you for your continued support.

📣📣Another team introduction for you!! Everyone - meet Jonathan Miller II.

Jonathan is an IT Support Specialist at Wave, bringing valuable experience to the team. Raised in Rolla and a graduate of Rolla High School, he studied computer hardware at the Rolla Technical Institute. Since joining Wave in early 2023, Jonathan has been dedicated to providing excellent customer support, holding certifications in IT Help Desk 2 and Network 1 from Centriq Training.

Beyond IT, Jonathan is a volunteer EMT and has six years of experience as a behavioral health specialist. He enjoys technology, outdoor adventures, and spending time with his wife Mackenzie and their pets. Jonathan is proud to serve the community with Wave and we enjoy having him as part of the team!!

👋Hello to all of our Wave community! 💖

We want to take a moment to share how much your support means to local internet companies like ours. Choosing local over corporate makes a real difference, and here's why:

1. **Personalized Service**: When you choose a local provider, you’re more than just an account number—you’re a neighbor. We take the time to get to know you, providing tailored support that truly meets your needs. Every connection helps support local jobs and families.

2. **Custom Solutions**: We offer unique, locally sourced services and packages designed with our community in mind. Supporting a local internet provider means enjoying faster, personalized solutions that fit *you*, not the masses.

3. **Building Community**: We’re invested in this community because we’re part of it. Your support allows us to create local jobs, sponsor events, and make our town a more connected place for everyone.

4. **Responsive Support**: No need to navigate endless corporate hotlines. With us, you get responsive, hometown service—real people solving real issues, fast. We try and be available as often as possible for our customer’s!

5. **Commitment and Care**: We put our hearts into everything we do, ensuring you receive the best internet service possible. Your reviews, kind words, and referrals keep us going and help us grow stronger alongside our community.

Thank you for choosing to support your local internet company. Your loyalty and trust mean the world to us!

Next up, meet Kyle Bassett.

Kyle, is one of our dedicated field technicians at Wave Internet Technologies LLC. He is a proud Dixon native with a trade certification in welding. Since joining the Wave team in early 2024, he has brought his technical expertise and local knowledge to our field operations. Kyle continues to reside in Dixon with his fiancée, Emily, and their dogs. Outside of work, he enjoys honing his welding skills, spending time on the river, being with family and engaging in various agricultural activities.

It’s that time again… more of our amazing team! Next up - meet Calvin!

Calvin is an Support Specialist at Wave Internet, currently pursuing a bachelor's degree in Information Science and Technology at Missouri University of Science and Technology. He grew up in Saint Clair, where he graduated from Saint Clair High School in 2020. He then attended East Central College in Union, earning an associate degree in a STEM-related field. Calvin joined Wave Internet in May 2023, bringing his skills and dedication to delivering exceptional customer support. Residing in Rolla, Calvin shares his life with his girlfriend, Brandi, and their cat, Monte. In his free time, he enjoys staying active through exercise, spending quality time with family and friends, and exploring the latest advancements in technology.

Since our team has grown- we decided this week calls for 3 introductions! 😁😁
Meet Gaven Smith - Support Specialist

Gaven is currently pursuing a bachelors degree in computer science at Missouri University of Science and Technology. He was born and raised in Russellville, where he graduated high school in 2022. After graduating, he moved to Rolla, where he currently lives with his girlfriend, Sage, and their three cats, Koa, Reed, and Cheese. In his free time, Gaven enjoys spending time at home with his girlfriend, hunting and fishing, and challenging himself with complex computer programs.

For our second introduction this week:
Meet Jeremiah Cardoza- Support Specialist

Jeremiah is passionate about technology and serves as a technical support specialist at Wave. He is working towards a bachelor's degree in computer engineering at Missouri University of Science and Technology, a path inspired by his early interest in technology during his years at Marshfield High School, where he graduated with honors. Jeremiah joined the Wave team August 2024, where he equally enjoys tackling technical problems and assisting others. His long-term ambition is to design innovative computer hardware, a goal that drives his continuous learning and exploration of new technologies. Outside of his professional and academic pursuits, Jeremiah leads an active lifestyle, enjoying time at the gym, camping trips, and volunteering at his church.

We’re so excited about our team that we wanted to share not one, but two team introductions with you today!
Meet Shelby, our Account Specialist.

Shelby, originally from Sullivan, Missouri, joined us nearly five years ago after eight years in healthcare. She brings a polished customer service approach and a positive attitude to every interaction, making her an invaluable part of our team. We’re thrilled for you to get to know Shelby, the smiling face behind our exceptional service!

🌟🌟🌟🌟🌟🌟
Over the coming weeks, we're pleased to introduce the skilled members of our entire Wave team, including both new faces and familiar ones. First up, meet David!

David - (Grandmaster Field Technician) is an essential part of our operations, delivering seamless service in areas like electrical work and appliance repair. His unwavering commitment to excellence and customer satisfaction makes him an invaluable asset to our team. For reliable, top-tier service, David is your guy!

🌐 **A Message from Wave Internet** 🌐

With multiple storms & outages over this past week, your team at Wave internet wanted to share a few things ..

We understand that internet outages can be incredibly frustrating. At Wave Internet, we are committed to keeping everyone connected and work tirelessly to do so. However, there are times when outages are beyond our control, and we want to be transparent about the challenges we face.

Internet service relies heavily on electrical infrastructure. Even if your home has power, a service pole or tower that supplies your connection could be affected by an outage elsewhere. Additionally, we depend on backbone providers to deliver internet to our customers, adding multiple layers of complexity to maintaining service.

We acknowledge that outages can lead to stress, and we hear your frustrations. Our team often handles irate calls and even harsh words, but please know that we are doing everything in our power to restore your service as quickly as possible. We are a small, local company that takes pride in what we do, and we care deeply about our customers.

Our promise to you is this: we will ALWAYS prioritize restoring service during an outage. We will work diligently with our team and any external providers we need to get you back online as soon as possible. We appreciate your patience and understanding as we navigate these challenges.

Thank you for your continued trust in us.

Sincerely,
The Wave Internet Team

🙌🏼**FINAL UPDATE:**🙌🏼. 4:10 pm

We are pleased to inform you that all Melody Lake customers are now back online. We understand that this has been an extended outage for those affected, and we sincerely appreciate your patience.

The disruption was due to both internet outages and electrical issues resulting from the storm that passed through last night. Our team worked diligently to restore services as quickly as possible, and we are grateful for your understanding during this time.

📣📣📣 UPDATE: 9:50 am **📣📣📣The only continued outage at this time is Melody Lake customers in Leslie MO. We are still working on this outage. Thank you for your continued patience.**

To Our Valued Wave & Interconnect Customers** ⛈️🌐

We kindly ask for your patience during these storms. The safety of our team is our top priority, and in the event of any outages, please rest assured that we will work diligently to restore services as quickly as possible.

Thank you for your understanding and continued support.

UPDATE: Services restored! Thank you to our field tech David for putting in the extra hours and getting everyone up and going tonight.

‼️SALEM AND JADWIN AREA CUSTOMERS!‼️

**Service Update: Temporary Outages**

We are currently experiencing service disruptions in the Salem and Jadwin areas. Our team is actively working to restore internet services as quickly as possible.

We appreciate your patience and understanding during this time and will provide updates as soon as more information is available.

Thank you for your continued support.

🙌🏼FINAL UPDATE: All interconnect services restored!!

🔔**UPDATE:** 🔔

Due to downed power lines in front of the water tower, we are still awaiting our contractor’s assistance to restore service. We understand how frustrating this situation can be, and we are working diligently to resolve the issue as quickly as possible.

🌐Thank you for your continued patience and understanding.🌐

📢 **‼️Attention Interconnect customers of Houston & Bucyrus‼️**📢

Please be advised that the City of Houston is currently experiencing a power outage at the water tower. Our WAVE team is en route to install a generator to restore service as quickly as possible.

We appreciate your understanding and patience during this time.

Thank you!

CORE BUSINESS…

Wave is primarily an internet service provider, using wireless and fiber-based technologies to serve almost a dozen counties in south central Missouri. It is our passion to provide internet access to historically under-served areas that has made our company distinctively equipped to handle your needs for reliable internet services.

OTHER SERVICES…

Wave also provides sale, installation, servicing, and monitoring of security systems for your home and business. Security systems include features such as indoor and outdoor cameras, motion and sound detection systems, door and window sensors, video recording, both cloud and on-site, and battery backup options for your valuable data.

🌐📶We have a lot of new followers so we just wanted to share OUR STORY as its been a long time. 😁

📶🌐Wave is a Missouri limited liability company headquartered in Rolla, Missouri. We formed in 2005 as the successor to Wave Computers, Inc., which began business in 1997 and was one of the first internet service providers in the Rolla area. Wave is locally owned and managed. We are proud that many of our original customers are, nearly thirty years later, still with us! We provide high-speed, wireless and fiber-based internet access to customers using a series of radio towers, transmitters, receivers, and optical fiber strategically located throughout the area. With this technology, we provide internet service in rural and remote locations where other providers do not. We are capable of providing high-speed internet access for you at your home or business at prices you can afford. We combine strategy with expertise and ex*****on to deliver clearly measured results to our customers. For over two decades, our commitment to quality has earned us a customer retention rate that far exceeds industry standards. Our customer-centric approach permeates every level of our work. Infusing experience and passion into the services we provide while delivering objective results is what we do best.🌐📶

📣 FINAL UPDATE 10:02 pm: All services should be running smoothly!

‼️Attention Wave Internet Customers‼️
🚨Service interruption/slow🚨

UPDATE 8:48 pm - Lumen has informed us they are continually working on their equipment and will send us an update ASAP.

Earlier today, we experienced a disruption with our primary fiber provider, Lumen. In response, we have redirected all traffic through our backup provider, ShoMe Fiber. While ShoMe Fiber generally handles the load effectively, the increased usage with everyone at home is currently impacting performance.

Lumen is actively working on repairing the fiber, and we expect to receive an update by 8:30 PM.

Thank you for your patience and understanding.

Sincerely,
Your Wave Internet Team

ALL SERVICES IN THIS AREA SHOULD BE BACK UP AND RUNNING

**‼️To Our Valued Customers in the Bucyrus and Houston Areas,**

Intercounty Electric is currently addressing a power outage in your area at the water tower/junction of Hwy 17/38. We appreciate your patience and understanding as their team works diligently to restore service. As soon as they restore electricity to the tower - your service will be restored.

Thank you for your cooperation.

Just a fun little internet knowledge for this beautiful sunny but hot Monday. :) 😁☀️🌐

" As of July 2024, people using mobile devices contribute to 61.95% of all website traffic. Back in 2011, this figure sat at 6.1%. In 2015, this was up to 37.2%. The percentage of people accessing the internet via mobile devices has increased year-over-year. " Published July 3rd, 2024

Reference: exploding topics

Internet Traffic from Mobile Devices (Jun 2024) Updated stats about mobile internet usage, including devices, platforms and more.

It is our pleasure sponsoring such an important event!

Join this generous sponsor as we Take-a-Stand against child abuse on July 12th and 13th. Get your bottle of lemonade, strawberry lemonade, or water at one of 70 stands. All of the proceeds we raise will help local kids.

🌧️💪 A huge thanks to our dedicated Wave Internet field crew, working through the rain the last few days. Your hard work keeps us connected no matter what. Here's to reliable service and sunny days ahead! ☀️💻

Happy 4th of July from Wave Internet! 🎇🇺🇸 May your day be filled with joy, celebration, and seamless connections. Enjoy the holiday!

We are thrilled to share that Wave Internet recently had the opportunity to sponsor one of our valued customers, Wyatt Waneka, for his co****le tournament. Wyatt kindly sent us some wonderful photos from the event, and we are delighted to see the community spirit in action. At Wave Internet, we take pride in supporting our customers and their passions. Thank you, Wyatt, for allowing us to be a part of your journey!

⏰💻We want to ensure all our customers and new inquiries are aware of the availability of each department. While our hours remain the same, here is a clear breakdown of when each department is staffed and ready to assist you: ⏰💻

🚨 Internet Troubleshooting TIP 🚨

In the event that your internet is not working? Avoid pushing the reset button on your wireless router unless instructed by a technician.

Pressing reset means your router will need to be completely set up again.

Instead, try unplugging it and plugging it back in to see if that resolves the issue.

Remember: Stay away from the reset button!

☀️ Good morning, everyone! Let's kick off the week with some breathtaking views captured by our field technician, John. After the weekend's storm, a little sunshine is just what we all need!

We appreciate your loyalty as a valued customer of your local internet service provider.

Enjoy the sunny days ahead and stay connected! 🌼