Rent-a-Wheel / Rent-a-Tire

GENERAL DESCRIPTION: Responsible for proper installation of wheels and tires, balancing
wheels, checking for correct fit, rotating tires and repairing damaged tires as necessary.
ESSENTIAL FUNCTIONS:
 Perform wheel and tire installations, balance wheels, check for correct fit, rotate tires and repair
damaged tires in accordance with proper procedures.
 Ensure required paperwork before and after work is performed is complete and accurate when
installing any product on a vehicle.
 Ensure that customer vehicles are treated with great care. Vehicles must be returned to the
customer in the same or better condition than when they arrived.
 Coordinate delivery activities with showroom personnel.
 Coordinate with other store personnel to ensure shop area is clean, organized and safe.
 Follow proper safety and installation measures.
 Advise supervisor of any potential problems.
 Attend ongoing training on safety and new products.
 Provide proper care, service and maintenance of equipment, tools and merchandise.
 Label and engrave products according to company procedure.
 Clean and refurbish merchandise returned from rental.
 Clean, service and maintain company vehicles.
 Protect company assets and maintain company and customer confidentiality.
 Perform additional duties which may include rentals, sales, verifications, collections etc. as
necessary.
 Utilize internal company resources including intranet, fitment guide, etc., when needed.
 Ability to work with minimum supervision.
 Ability to work Saturdays and split days off until 7 p.m. or later.
QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Education/Experience:
ASE Certified Training or one year certified wheel and tire installation experience; or equivalent
combination of education and experience. High School diploma or GED preferred.
Language Ability:
Excellent oral and written communication skills. Ability to read and interpret documents such as
safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before groups of customers or employees
of the organization. Ability to read, speak and understand Spanish desirable.
Math Ability:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to
perform these operations using units of American money and weight measurement, volume and
distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several concrete variables in standardized
situations.
For Internal Use Only
Y://HR/Job Descriptions-Compensation
Rev. 4/8/13 MG
RENT A WHEEL AND RENT-A-TIRE
Operations
Job Descriptions
Page 2
Tire Technician
Job Description
Computer Skills:
To perform this job successfully, an individual should have knowledge of Inventory software.
Certificates and Licenses:
Valid in state driver’s license. ASE Certificate.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne
particles and outdoor weather conditions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, use hands to
finger, handle or feel; reach with hands and arms and talk or hear. The employee is frequently
required to walk and stoop, kneel, walk and sit. The employee is occasionally required to climb or
balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50
pounds. Specific vision abilities required by this job include close vision, distance vision, depth
perception and ability to adjust focus.
The above job description is not intended to be an all inclusive list of duties and standards of
the position. Incumbents will follow any other instructions and perform any other related
duties as assigned by their supervisor.

Sales Representative
Job Description
GENERAL DESCRIPTION: Responsible for assisting customers with selecting rental merchandise to
meet their needs and budgetary requirements, recording and processing transactions, maintaining
showroom appearance and assisting in other areas of the store as needed by management.
ESSENTIAL FUNCTIONS:
 Greet customers and assist customers on sales floor in choosing appropriate merchandise.
 Compile lists of prospective customers for use as sales leads.
 Call on regular and prospective customers to solicit orders.
 Answer phone and conduct telephone sales as necessary.
 Explain rent-to-own program to customers.
 Recommend and quote prices on tires and wheels.
 Assist the customer in completing required paperwork.
 Ensure accuracy of paperwork.
 Assist with order form verifications as necessary.
 Prepare rental agreements or sales contracts for orders obtained.
 Close and explain the rental agreement with the customer.
 Sell and explain any and all peripheral services, products or accessories.
 Coordinate delivery activities with shop personnel.
 Enter new customer data and other sales data for current customers into computer database.
 Update customer records in the computer.
 Process payments, agreements, exchanges and other transactions.
 Investigate and resolve customer service problems with deliveries.
 Keep showroom clean and organized
 Assist in opening and/or closing the store as required.
 Perform duties which include rentals, sales, verifications, collections, installations, etc. as necessary.
 Utilize internal company resources including intranet, fitment guide, etc., when needed.
 Perform additional marketing and sales duties as assigned.
 Maintain the highest level of compliance with all company policies, procedures and applicable laws.
 Ability to work Saturdays and split days off until 7 p.m. or later.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Education/Experience:
High School diploma or GED; or six months to one year sales experience; or equivalent combination of
education and experience. Previous RTO and/or wheel and tire experience is desirable.
Language Ability:
Excellent oral and written communication skills. Ability to read and interpret documents such as safety
rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and
correspondence. Ability to speak effectively before groups of customers or employees of the
organization. Ability to read, speak and understand Spanish desirable.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram
form. Ability to deal with problems involving several concrete variables in standardized situations.

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Staggered 24 inch wheels for Ford F-150
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