Talkdesk

Los Angeles, this is for YOU! If you're in the area and have a hunger for sizzling customer experience insights and mouthwatering BBQ, we've got an event that's sure to fire up your enthusiasm at Audio Graph Beer Company!

Team Talkdesk is grilling up something special in LA with the Customer Experience BBQ, a smokin' hot event put together by our VP of Growth Marketing (and BBQ pit boss), Kyle Sutton.

This is where the top dogs of customer experience meet the juiciest BBQ in town!

We're staking our claim at a local craft brewery, serving up the finest BBQ from LA's top pitmaster, and dishing out the latest on how AI is spicing up CX.

If you'd like to meat us there, follow the link below before spots are all sizzled up, and don't worry, if you can make it, we'll hook you up with an Uber voucher to make travels easier:

https://www.eventbrite.com/e/customer-experience-barbecue-with-talkdesk-tickets-1048046945627?aff=oddtdtcreator&utm_source=facebook&utm_medium=Organic-Social&utm_campaign=BBQ-Event-Los-Angeles&utm_term=Today

The CX Innovators Awards are moving along with all gas and no breaks, so without further ado, let us declare BCLC as the AI-Powered CX ATransformation Award winner!

This award was made specifically for organizations that have successfully embraced AI solutions as a strategic differentiator leading to a positive business impact.

Join us as we break down why BCLC won this prestigious award:

🔗 BCLC was able to integrate Talkdesk with both Salesforce and Amazon Web Services (AWS) Polly

📱 They were able to streamline customer identification and eliminate the need for pesky call recording

⏱️ Average handle time has decreased by one minute

⏰ Average hold time has been reduced to 25 seconds

📉 Customer abandonment rates fell to 12%

🤖 Their instance of Talkdesk Autopilot now manages 30% of inbound inquiries

🙋‍♂️ Human agents can now focus on complex issues for customers rather than basic challenges

If you ask us, we'd have to say those results using our platform are nothing short of amazing!

Want to learn more about the 2024 winners and honorable mentions?

Click the link below:

https://www.talkdesk.com/about/cx-awards/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=CX-Innovators-2024-Winners/Honorable-Mentions&utm_term=9/36

Work hard play hard, that is our motto at Talkdesk!

Ok, maybe it is "Companies that love their customers use Talkdesk," but for now, we'll let it slide.

Whether you work in our office across the USA, Asia, Portugal, or the rest of Europe, you're part of a team building something amazing that helps thousands of happy customers every single day (even if you do need a short break for some VR fun)!

Now why are we telling you this? Because we're hiring for over 50 roles, and you could be next to join our team!

We're a global organization of 1,500 employees located in 19 countries (and counting)!

We are a recognized cloud contact center leader, have ~$500 million in funding, and a valuation of more than $10 billion with our Series D.

Now is the time to be part of the Talkdesk legacy and help accelerate our success in a new decade of transformational growth!

Check out our open roles below:

https://careers.talkdesk.com/us/en/about?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=In-office-fun:-VR-Videogames&utm_term=post

Ensuring ethical customer service is paramount at Talkdesk, so we wrote a blog showing how and why we help our customers deliver the best CS in the game!

In this blog, we'll cover:

🤝 Why trusting both virtual agents and agent assistants is an important part of ethical, high-quality customer service

✅ Our approach to ethical AI and customer service

💽 Why we care about data source reliability

📦 How we simulate and test in a sandbox environment

🔎 The need to continuously monitor to ensure ethical AI use and deployment

❗ And so much more

Jump into the full blog by clicking the link below:

https://www.talkdesk.com/blog/ai-under-control-how-to-ensure-ethical-customer-service/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=AI-under-control-blog&utm_term=post

AI

🚨 Calling all CX pros in Los Angeles: Time to fire up your appetite for BBQ & brews!

🔥 Talkdesk is grilling up something special—an exclusive Customer Experience BBQ with ZEF Barbecue at Audio Graph Beer Company. Pitmaster Logan Sandoval will be serving BBQ with influences from cuisines all around the world, including Latin America, the Middle East, Pacific Island cultures, and even California cuisine!

🍖 Sink your teeth into mouthwatering BBQ, sip on craft brews, and chew the fat with fellow CX leaders as we dish out how AI is smokin’ hot in transforming customer experience.

🙌 PS We know the traffic in LA is crazy, so every person who is able to make it will get an Uber voucher on us!

👇 Spots are heating up fast, so register now:

https://www.eventbrite.com/e/customer-experience-barbecue-with-talkdesk-tickets-1048046945627?aff=oddtdtcreator&utm_source=facebook&utm_medium=Organic-Social&utm_campaign=BBQ-Los-Angeles-2024&utm_term=5/5

At Talkdesk, we talk a lot about the companies that use our AI-powered software, but today, we're shining a light on the people who make magic happen behind the scenes: the agents!

Introducing Mike Metzger, an agent and Talkdesk advocate whose life has been drastically improved thanks to the capabilities of our powerful suite of products.

What's even more important is the fact that his increase in capabilities means his customers get the best possible experience possible, and the customers of Leap absolutely deserve it.

Thanks for being a fan, Mike!

Want to learn more about why agents AND companies love our contact center software?

Click the link below:

https://www.talkdesk.com/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Talkdesk-Agent-Quote:-Mike-Metzger&utm_term=Post

📣 Calling all tech professionals near Los Angeles: Team Talkdesk is headed your way!

🔥 Join us for the Customer Experience Barbecue, where we can all connect with fellow customer experience enthusiasts, delve into how AI is reshaping customer interactions, and enjoy some of LA's finest barbecue.

🍖 Food by ZEF BBQ: Savor unique twists on traditional Central Texas barbecue by Logan Sandoval, who was recently featured on Netflix's BBQ Showdown.

🍻 Venue: We're taking over First Draft Taproom & Kitchen, boasting 46 taps of craft beer, wine, cider, seltzer, and more.

👇 You won't want to miss this blend of networking, insights, and exceptional cuisine, so be sure to register via the link below:

https://www.eventbrite.com/e/customer-experience-barbecue-with-talkdesk-tickets-1048046945627?aff=oddtdtcreator&utm_source=facebook&utm_medium=Organic-Social&utm_campaign=BBQ-Event-Los-Angeles-&utm_term=4/5

The 2024 CX Innovators Awards are going strong, so today, we're proud to announce Medela as the CX Transformation Award winner!

The CX Transformation Award is bestowed to businesses that have successfully embraced digital transformation as a strategic differentiator resulting in a positive business impact.

Using our AI-powered platform, Medela has been able to:

🏎️ Turbocharge their customer experience

⚡ Streamline contact center operations

🤝 Improve customer service quality

📥 Implement surveys and real-time feed mechanisms

⌚ Reduce wait times

💪 Maximize agent productivity

😃 Increase customer satisfaction

🎛️ Fine-tune operational efficiency

If you ask us, we'd have to say those results using our platform are nothing short of amazing!

Want to learn more about the 2024 winners and honorable mentions?

Click the link below:

https://www.talkdesk.com/about/cx-awards/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=CX-Innovators-2024-Winners/Honorable-Mentions&utm_term=8/36

Team Talkdesk is headed to Nashville, Tennessee, for Guidewire Connections 2024!

Join us to see how Talkdesk is revolutionizing insurance CX with our purpose-built platform.

From seamless claims management to personalized service, discover a new era of customer experience.

We can't wait to see you there, so be sure to book a meeting with our team before all of our slots are gone by clicking the link below:

https://www.talkdesk.com/events/guidewire-connections-2024/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Guidewire-Connections-2024&utm_term=2/3

Fresh out of the oven, we have a brand new batch of Talkdesk release notes, launches, and product updates for you fine folks to feast upon!

This serving of updates contains:

🎛️ Google partitioning compatibility

🔔 New notification types

📲 Reconnection attempt capability

☎️ Simplified call handling

🙈 Blind transfers

📥 Auditing and reporting capabilities

🗓️ Appointment scheduling updates with calendar integration

💬 Expanded chat touchpoints across multiple domain configurations

📩 Email within a call capability

📊 New reporting types

📝 Customizable data fields

🔗 Connector updates

👥 Workforce management improvements

🚀 AI Launchpad updates

❗And so much more!

⬇️ Click below to jump right in:

https://support.talkdesk.com/hc/en-us/sections/200263245-Release-Notes?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Product-Updates/Release-Notes&utm_term=11/7/2024

The 2024 CX Innovators Awards are carrying on full steam ahead, so with no further ado, let us introduce Fortem Solutions as the CX Innovator Award Winner!

The CX Innovator Award was made specifically for companies that have leveraged our AI-powered contact center technology in unique and innovative ways to solve diverse and complex CX challenges.

Curious why Fortem won the CX Innovator Award? We're here to answer all your questions!

In deploying with Talkdesk CX Cloud and Talkdesk Autopilot, Fortem was able to totally modernize and revolutionize their outdated contact center system, and in doing so, they were able to achieve:

📲 A rise in calls answered within 30 seconds

⏰ Reduced hold times

🙌 Improved call quality monitoring scores to 95%

🤝 Better community engagement between agents and customers

😀 Higher-quality customer interactions between agents and customers

🔗 Simple integrations with Salesforce

If you ask us, we'd have to say those results using our platform are nothing short of amazing!

Want to learn more about the 2024 winners and honorable mentions?

Click the link below:

https://www.talkdesk.com/about/cx-awards/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=CX-Innovators-2024-Winners/Honorable-Mentions&utm_term=7/36

Canada eh? Taldkesk is live, alive, and ready for GTACC 2024!

Be sure to swing by our booth, learn about our newest releases, and dive into all things CX, EX, and AI with our wonderful team!

Click the link below to learn more about this epic event:

https://www.gtacc.ca/gtacc2024?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=GTACC-2024-(Canada)&utm_term=Today

Staying ahead in retail requires innovation, and the 2024 Retail Customer Experience Index shows you how.

Come on, you know Team Talkdesk has your back!

Discover how retailers across various sectors are navigating the challenges of today’s market and learn how brands deliver hyper-personalized, fast, and convenient shopping experiences that meet evolving consumer expectations.

These insights are essential for any brand aiming to boost customer engagement and drive growth, so get the latest data and strategies from this comprehensive report by clicking below:

https://www.talkdesk.com/resources/reports/2024-retail-customer-experience-index/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Retail-Customer-Experience-Index&utm_term=3/3

In our newest case study with Avadian Credit Union, we're dishing the details about how they were able to lower their call abandonment rate while increasing their self-service rate exponentially!

Want to see how they made it happen?

Click the link below:

https://www.talkdesk.com/customers/avadian-credit-union/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Avadian-Credit-Union-Case-Study&utm_term=post

The 2024 CX Innovators Awards is firing on all cylinders, and today we're announcing Teka Group as the winner of the CX Rookie of the Year Award!

The CX Rookie of the Year Award celebrates companies that have successfully adopted Talkdesk technology, showcasing CX excellence through quick setup and fast ROI.

Let's break down why TEKA won the CX Rookie of the Year Award!

Using our powerful contact center software, specifically Talkdesk CX Cloud, TEKA was able to:

📹 Introduce video calls to solve customer challenges

🙌 Increase issue resolution by 10%

📉 Reduce the need for technician visits

💪 Enhance operational efficiency and increase productivity

⭐ Increase customer satisfaction scores to 4.7 out of 5

If you ask us, we'd have to say those results using our platform are nothing short of amazing!

Want to learn more about the 2024 winners and honorable mentions?

Click the link below:

https://www.talkdesk.com/about/cx-awards/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=CX-Innovators-2024-Winners/Honorable-Mentions&utm_term=6/36