Zendesk

The intelligent heart of customer experience. Follow us on LinkedIn: https://zdsk.co/ZendeskLinkedIn2024 Zendesk products are built with love to be loved.

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, revi

07/22/2024

We see you showing up for yourself today. πŸ’ͺ Keep up the great work.

07/22/2024

βœ… Here's how Zendesk's latest AI-powered QA solutions will ensure unparalleled consistency across 100 percent of your support channels: https://zdsk.co/3zH04PS

07/19/2024

πŸ–₯ Import data, apply dynamic filters, and set triggers based on custom objects.

Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/4bC0Ryw

07/18/2024

πŸ‰ When done right, AI for customer service is like a slice of watermelon on a hot day: refreshing, efficient, and exactly what you need.

07/18/2024

βœ… Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research: https://zdsk.co/3zJdvP2

07/17/2024

πŸŒπŸŽ‰ Happy ! Because sometimes great customer service is just a πŸ‘ away.

07/17/2024

🌌 Use artificial intelligence (without losing the human touch) with our free AI for customer experience guide: https://zdsk.co/4bBw6d9

07/16/2024

πŸš€ How global retailer Next uses Zendesk AI to boost efficiency and savings: https://zdsk.co/3RVdVYP

πŸ”‹ After using a homegrown solution for nearly 20 years, NEXT implemented Zendesk to power its global CX operations, leading to increased agility and efficiency and reducing the cost of ownership while delivering improved customer service.

07/15/2024

Just like sunscreen is a must-have for summer, great customer service is essential for any business. β˜€οΈ

07/15/2024

Zendesk is No. 1 β€” again! πŸ† G2 has ranked Zendesk as the leader in multiple categories in their Summer 2024 reports, including:

πŸ₯‡ #1 for Most Implementable, Best Results, and Best Usability in Enterprise Help Desk Index Reports
πŸ₯‡ #1 in Mid-Market Help Desk Grid Report

️We were included in 591 reports and earned 219 badges for chatbots, help desk, live chat, customer service, and more.

πŸ‘‰ See why users love us: https://zdsk.co/4cARjFz

07/15/2024

πŸš€ Don't miss Next Level CX: https://zdsk.co/3zwQI9k

πŸ’‘ Next Level CX is a webinar series designed to help you maximize team productivity, optimize operations, and deliver trusted customer service with Zendesk products like AI, workforce engagement management, and more.

You'll get access to live and on-demand programming, including:

πŸ–₯ How-to webinars
πŸ›  Jump start product demos
πŸŽ™ Q&As with our product experts

07/12/2024

Let's close out the week in a productive way. Who else is clearing out their inbox today? πŸ™‹β€β™€οΈ

07/12/2024

βš™οΈ A ticketing system streamlines customer inquiries into a structured process. Dive into this Zendesk guide to learn all about this process β€” and how AI can be used to enhance it: https://zdsk.co/45StczB

07/11/2024

πŸ’‘ You told us in a poll last month that you wanted to learn more about Zendesk AI. Get started with the basics and learn more here: https://zdsk.co/4eZxtVV

07/11/2024

πŸš€ Assist your agents to solve issues faster with Zendesk AI: https://zdsk.co/3RXLg5w

πŸ‘‰ From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.

07/10/2024

βœ… Here's everything you need to know about a customer service scorecard, including how to embrace AI and automation in the process: https://zdsk.co/3XN1m5S

07/10/2024

πŸ” Unlock the full potential of AI in HR and IT for seamless employee service with this Zendesk webinar: https://zdsk.co/4eMURG8

πŸ’‘ Join Zendesk and our partners from Capgemini, EZO, Snapcall, and Sweethawk on July 23 to learn how to create efficient, personalized experiences that exceed employee expectations.

07/09/2024

Apply to attend the Zendesk AI Summit in New York City: https://zdsk.co/3VSENKs

🀝 Connect with CX industry leaders and experts
🌌 Get an exclusive first look at innovations

07/09/2024

πŸ›  Manage Zendesk WFM roles, permissions, and audit logs efficiently.

Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/4cIusaL

07/08/2024

πŸ’‘ How Tesco uses Zendesk to simplify the employee self-service journey: https://zdsk.co/3L591F7

πŸ‘‰ The British grocery store chain turned to Zendesk to make it easier for employees to get the help they needed, with a focus on help centers. Now those help centers are receiving over 5 million visits each year, with over 380,000 hours of content being viewed.

07/08/2024

⚑️ Learn how to automate your customer service experiences with Zendesk AI in this free white paper: https://zdsk.co/3xL7TmT

07/03/2024

πŸ’‘ Ensure quality assurance for voice calls and AI agent interactions effortlessly with Zendesk.

Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/3LnmbNX

07/03/2024

πŸš€ Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Here's how you can bring AI to your QA: https://zdsk.co/3xMbkcV

07/02/2024

πŸš€ Esusu switched to Zendesk for faster, AI-driven experiences: https://zdsk.co/3RKUH8o

πŸ’‘ The fast-growing fintech company saw major efficiency increases after consolidating three CX tools into Zendesk. Now they are leveraging Advanced AI for automation and planning for AI agents to create a next-level customer experience.

07/01/2024

The first of the month falling on a Monday just feels right. 😌

07/01/2024

πŸ’‘ Create better employee experiences with Zendesk Marketplace apps: https://zdsk.co/3RGnQBF

Discover 5️⃣ ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.

Photos from Zendesk's post 06/28/2024

πŸ³οΈβ€πŸŒˆ Happy from the Zendesk family. πŸ³οΈβ€πŸŒˆ

This month we came together virtually and in person across the globe to celebrate the diversity, resilience, and contributions of the LGBTQIA+ community.

06/28/2024

🧘 Wishing you a very relaxing end of Q2.

06/27/2024

πŸ“Š Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard.

Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/3xuAoVV

06/27/2024

⛑️ How the International Rescue Committee is redefining customer service in the humanitarian sector: https://zdsk.co/3VYkTyX

πŸ‘‰ While many of their workflows are similar to other companies, the inquiries are very different β€” and the stakes are a lot higher, the IRC's AndrΓ© Heller tells the podcast.

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Videos (show all)

Zendesk custom objects data importer, dynamic filters, object triggers | Zendesk product spotlight
Free AI for customer experience guide | Zendesk
πŸš€ How global retailer Next uses Zendesk AI to boost efficiency and savings: https://zdsk.co/3RVdVYPπŸ”‹ After using a homeg...
Next Level CX webinar series | Zendesk
Zendesk Workforce Management roles, permissions, and audit logs | Zendesk product spotlight
πŸ’‘ How Tesco uses Zendesk to simplify the employee self-service journey: https://zdsk.co/3L591F7πŸ‘‰ The British grocery sto...
Zendesk QA for Voice and AI agents | Zendesk product spotlight
πŸš€ Esusu switched to Zendesk for faster, AI-driven experiences: https://zdsk.co/3RKUH8oπŸ’‘ The fast-growing fintech company...
πŸ’‘ Create better employee experiences with Zendesk Marketplace apps: https://zdsk.co/3RGnQBFDiscover 5️⃣ ways HR and IT t...
Who's ready for a chatbot revolution? πŸ€–
Zendesk pre-built dashboard for GenAI | Zendesk product spotlight
Dispatch from the frontlines of critical customer service with the IRC | Conversations with Zendesk podcast

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