Zendesk
The intelligent heart of customer experience. Follow us on LinkedIn: https://zdsk.co/ZendeskLinkedIn2024 Zendesk products are built with love to be loved.
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, revi
We see you showing up for yourself today. πͺ Keep up the great work.
β Here's how Zendesk's latest AI-powered QA solutions will ensure unparalleled consistency across 100 percent of your support channels: https://zdsk.co/3zH04PS
π₯ Import data, apply dynamic filters, and set triggers based on custom objects.
Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/4bC0Ryw
π When done right, AI for customer service is like a slice of watermelon on a hot day: refreshing, efficient, and exactly what you need.
β Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research: https://zdsk.co/3zJdvP2
ππ Happy ! Because sometimes great customer service is just a π away.
π Use artificial intelligence (without losing the human touch) with our free AI for customer experience guide: https://zdsk.co/4bBw6d9
π How global retailer Next uses Zendesk AI to boost efficiency and savings: https://zdsk.co/3RVdVYP
π After using a homegrown solution for nearly 20 years, NEXT implemented Zendesk to power its global CX operations, leading to increased agility and efficiency and reducing the cost of ownership while delivering improved customer service.
Just like sunscreen is a must-have for summer, great customer service is essential for any business. βοΈ
Zendesk is No. 1 β again! π G2 has ranked Zendesk as the leader in multiple categories in their Summer 2024 reports, including:
π₯ #1 for Most Implementable, Best Results, and Best Usability in Enterprise Help Desk Index Reports
π₯ #1 in Mid-Market Help Desk Grid Report
οΈWe were included in 591 reports and earned 219 badges for chatbots, help desk, live chat, customer service, and more.
π See why users love us: https://zdsk.co/4cARjFz
π Don't miss Next Level CX: https://zdsk.co/3zwQI9k
π‘ Next Level CX is a webinar series designed to help you maximize team productivity, optimize operations, and deliver trusted customer service with Zendesk products like AI, workforce engagement management, and more.
You'll get access to live and on-demand programming, including:
π₯ How-to webinars
π Jump start product demos
π Q&As with our product experts
Let's close out the week in a productive way. Who else is clearing out their inbox today? πββοΈ
βοΈ A ticketing system streamlines customer inquiries into a structured process. Dive into this Zendesk guide to learn all about this process β and how AI can be used to enhance it: https://zdsk.co/45StczB
π‘ You told us in a poll last month that you wanted to learn more about Zendesk AI. Get started with the basics and learn more here: https://zdsk.co/4eZxtVV
π Assist your agents to solve issues faster with Zendesk AI: https://zdsk.co/3RXLg5w
π From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.
β Here's everything you need to know about a customer service scorecard, including how to embrace AI and automation in the process: https://zdsk.co/3XN1m5S
π Unlock the full potential of AI in HR and IT for seamless employee service with this Zendesk webinar: https://zdsk.co/4eMURG8
π‘ Join Zendesk and our partners from Capgemini, EZO, Snapcall, and Sweethawk on July 23 to learn how to create efficient, personalized experiences that exceed employee expectations.
Apply to attend the Zendesk AI Summit in New York City: https://zdsk.co/3VSENKs
π€ Connect with CX industry leaders and experts
π Get an exclusive first look at innovations
π Manage Zendesk WFM roles, permissions, and audit logs efficiently.
Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/4cIusaL
π‘ How Tesco uses Zendesk to simplify the employee self-service journey: https://zdsk.co/3L591F7
π The British grocery store chain turned to Zendesk to make it easier for employees to get the help they needed, with a focus on help centers. Now those help centers are receiving over 5 million visits each year, with over 380,000 hours of content being viewed.
β‘οΈ Learn how to automate your customer service experiences with Zendesk AI in this free white paper: https://zdsk.co/3xL7TmT
π‘ Ensure quality assurance for voice calls and AI agent interactions effortlessly with Zendesk.
Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/3LnmbNX
π Quality assurance automation can streamline your QA process, improve agent performance, and boost customer loyalty. Here's how you can bring AI to your QA: https://zdsk.co/3xMbkcV
π Esusu switched to Zendesk for faster, AI-driven experiences: https://zdsk.co/3RKUH8o
π‘ The fast-growing fintech company saw major efficiency increases after consolidating three CX tools into Zendesk. Now they are leveraging Advanced AI for automation and planning for AI agents to create a next-level customer experience.
The first of the month falling on a Monday just feels right. π
π‘ Create better employee experiences with Zendesk Marketplace apps: https://zdsk.co/3RGnQBF
Discover 5οΈβ£ ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.
π³οΈβπ Happy from the Zendesk family. π³οΈβπ
This month we came together virtually and in person across the globe to celebrate the diversity, resilience, and contributions of the LGBTQIA+ community.
π§ Wishing you a very relaxing end of Q2.
π Track your teamβs usage of GenAI tools with Zendeskβs new pre-built dashboard.
Watch more product spotlight videos like this one in the Zendesk Community: https://zdsk.co/3xuAoVV
βοΈ How the International Rescue Committee is redefining customer service in the humanitarian sector: https://zdsk.co/3VYkTyX
π While many of their workflows are similar to other companies, the inquiries are very different β and the stakes are a lot higher, the IRC's AndrΓ© Heller tells the podcast.
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