ART Global - Call Center and Virtual Assistant

Dedicated customer services
Customer satisfaction is a pivotal aspect of every company.

Therefore, every small business owner must be able to put identity and reputation to their brand through the voice that’s heard when a client makes contact.

However, handling customer service can be pretty demanding, especially when you receive a high volume of calls. You don’t want to answer clients with a weary voice. Besides, you are prone to anger when tired, and some queries may set you off.

You must have someone dedicated to responding to customer queries with patience and a smile.

Flexibility
Flexibility is one of the many things virtual assistants bring to businesses.

As a business owner, you can adjust the scope of virtual assistance you get according to your current needs.

Virtual assistants work remotely with flexible schedules. We do not work according to time of day; we either charge you by project or hourly.

Less stress, more productivity
Imagine having to run your business all by yourself. The daily pressure can leave you stressed, and that’s not good for your productivity.

When a business owner hires a virtual assistant, their workload reduces considerably. Therefore, they can complete their scheduled work with finesse and have enough free time for strategic thinking toward business growth.

This enables you to look at the bigger picture and set long-term goals.

Limited maintenance
When working with your in-house team, you’re often concerned about building good relationships with them. Think about office end-of-year parties, awards, etc.

With virtual assistants, you can keep things purely professional. Most communications you make are strictly for work-related updates.

Increased online presence
Online presence and fast response time are crucial for your social media marketing campaigns in today’s landscape.

But when you close for the day, you can’t offer customers:

- Timely customer support service
- Engaging content
- Ads
Even during business hours, handling those things amid your day-to-day operations would be challenging, especially when you’re a solo entrepreneur.

You could hire a virtual assistant to handle your social media. Since they’re dedicated to that task, they can post more frequently and reply to queries quickly. Again, this engagement fosters customer satisfaction.

Saves time
Most other benefits you get when hiring a virtual assistant to revolve around time savings. The hiring process can be almost instant instead of sourcing, training, and onboarding internal employees.

Furthermore, hiring virtual assistants allows you to get more done in less time. You don’t have to finish sending the emails before doing your accounting. While executing one task yourself, your VA can be handling the other simultaneously.

You get access to qualified talents.
One of the benefits of hiring a virtual assistant is that it makes it easier to find qualified talents than when sourcing in-house teams. For starters, you’re not restricted by geography, meaning you can source candidates continents away.

You don’t have to scour your city for available talents, of which the best ones are most often already hired by top firms. But since virtual assistants assist multiple clients concurrently, they don’t have to be unemployed before they can be available for you.

24-hours availability
In the present business landscape, being available to customers for only 9 hours just isn’t enough anymore. Having round-the-clock availability ensures you obtain a wider reach, and clients can reach you whenever they need you. This will improve customer experience and boost your brand reputation.

Having 24/7 availability is even more essential for businesses offering services to states or countries in different time zones. For example, a client may call when it’s nighttime in your city.

By having a virtual assistant in another time zone, you’d have someone to offer timely customer support service.

Additionally, virtual assistants are ready to assist you on weekends and holidays, something an in-house team wouldn’t readily do.

Besides, you never have to worry about a shortage of workforce. How? Because you can always hire a new virtual assistant when yours is unavailable or away in an emergency!

Virtual assistants can help you scale quickly.
Since you can hire virtual assistants on a task basis, you don’t have to worry about undergoing the time-consuming recruitment process when work demand increases.

You can easily use a virtual assistant to deal with impromptu tasks and sudden work volume increases. Then when things quiet down a bit, you can hire and train new in-house employees.

Promote business growth
No matter how efficient and vast you think you are, and you cannot do it all by yourself. Having extra hands is essential to driving business growth. How?

Collaboration is key to taking your business to the next level. For example, you’re a solopreneur. You have big dreams and visions for your company. As you expand, securing strategic partnerships is vital.

A virtual assistant can be that helping hand who will collaborate and offer novel business ideas and tactics to push you forward.

Virtual assistants work with many entrepreneurs and fledging businesses, meaning they have a wealth of ideas and experience to guide you as you grow.

Increased efficiency
Efficiency is all about getting more done with minimal resources (including time and money).

Hiring a virtual assistant can increase efficiency by helping you handle tasks you would have otherwise handled yourself.

Small business owners often get too engrossed with administrative tasks that do not directly contribute to the growth of their companies.

For example, scheduling meetings, responding to customer queries, internet research, sending emails, etc. Although you may be able to do these things, you don’t have to because they detract from your valuable time.

If there were extra hands to take care of those responsibilities, you would have time for core tasks like building your product or service to stay competitive.

We help you avoid employee-related expenses.
A virtual assistant is more cost-effective than a PA or in-house staff. The business owner does not need to spend money training the virtual assistant as they’re already experts at what they do.

You also get to avoid purchasing specialized equipment and finding space to set up the VA’s workstation at the office. That’s because a virtual assistant works from a remote location.

Furthermore, you typically don’t pay virtual assistants employee benefits or provide insurance and internet connection.

You only pay for working hours.
Most virtual assistants charge on an hourly or task basis rather than the fixed monthly salaries that a full-time employee attracts.

Even though employees work 8 hours a day, they don’t spend the entire time productively. Therefore, you may pay fixed monthly salaries that are not proportional to the amount of productive work done.

So, rather than hiring a full-time employee to do a small job, you can delegate it to a virtual assistant and pay only for their time on the task.

Cost-saving
A virtual assistant saves money for your company in diverse ways, from how they charge to how you collaborate. This is one of the foremost benefits small business owners derive from hiring virtual assistants. A virtual assistant serves multiple clients concurrently, meaning you only pay for the time they spend assisting you.

Having understood what virtual assistants are and when it makes sense to hire one, let’s briefly highlight the benefits.

How Can a Virtual Assistant Help My Business?
As a entrepreneur, you’ll get to shoulder so many tasks yourself as you probably haven’t gotten a large team. You may get too much pressure from phone calls and administration to social media and content management.

Therefore, you may not find time to focus on the core tasks directly affecting your business revenue.

This will also leave you with little time to spend with your family as you discover you still have some unfinished tasks to do when night comes. Consequently, your physical and mental health may suffer.

Hiring a virtual assistant can help you free up time to focus on your core business areas

Virtual assistants are a great resource for online businesses and entrepreneurs who need specialized support for their businesses but don’t want to hire an additional set of employees.

Virtual assistants were introduced in the 1990s offering the ability of working remotely with the help of various technological developments like high internet speed, document sharing, and many more.

The best virtual assistant companies offer virtual assistants who operate from a remote location but can access the shared planning documents, for example, shared calendars and more with great ease.

We perform our duties as per the client’s needs and terms of the contract. Even though we work on a contractual basis, we offer flexibility with the terms of contract and deliver the virtual assistant services we have been hired for.

Take your business to the next level of success and finances.
There is a great misconception among the clients regarding the VA industry. They think that a VA can perform any task for the client. Even though it is true that a VA is a multitasking individual, but, in order to ensure that your work is performed effectively, you need to delegate the task to the right individual.

So, when your inbox starts flowing with mails and you need to juggle among multiple tasks, spare yourself some free time by delegating your tasks to a virtual assistant who would happily share your work load.

Not sure what to delegate or where to start?

Listed below are 12 important tasks that you can outsource to your virtual assistant.

A virtual assistant is worth every cent. Invest in the right things, and you’ll see exponential growth. Handoff your tasks positively to virtual assistants and explore essential areas of business & life. Enjoy your life! Enjoy your business!

No one can possess all the qualities which business requires, but hiring a virtual assistant can put you ahead of the pack- you don’t have to do it all by yourself. Stop spending too much time stressing over the day-to-day tasks and start working on the real purpose of the business.

Are you missing deadlines?
You may be missing deadlines or meetings because of your hectic schedule. You may not be able to remind yourself of the tasks for the day. A virtual assistant is all you need to help you in hitting your goals or tell you about your deadlines.

Does your business require technical skills?
Many activities require unique talents, and if you lack skills your business needs, then you may need a virtual assistant possessing required skills.

Are you unable to achieve balance in life?
Notice an increase in stress and you are continuously waking up throughout the night, you surely need a virtual assistant who can help you in your several recurring tasks and can help you achieve balance in life simply by affording you the benefit of time.