UNIFIED COMMUNICATIONS INTEGRATORS

The FCC requires your business communications to be in compliance with their Ray Baum's Act & Kari's Law protocols.

Are you in compliance?

https://mailchi.mp/df52b109140c/are-you-in-fcc-compliance

As an atmospheric river brings historic rainfall to Southern California, check out our Inclement Weather Checklist at the link below!

https://mailchi.mp/2fa58c9c9fb3/inclement-weather-contingency-plan

Achoo! Flu season is upon us. Learn how to save time and resources while fulfilling simple patient requests and streamlining patient outreach.

Watched the UNIVERGE BLUE ENGAGE + EHR Integration demo below to learn more about Engage and Interactive Voice Response (IVR)!

UNIVERGE BLUE ENGAGE + EHR Integration – Patient Engage Demo Learn how this EHR integration can deflect inbound calls for simple requests using NEC's UNIVERGE BLUE ENGAGE Interactive Voice Response (IVR). ENGAGE IVR us...

Opening a restaurant? Own a diner but desperately need to upgrade your technology? Looking for a cost-saving, scalable solution for your eatery? We've got you covered!

Contact us today for a FREE demo of our phone systems and cloud services. Let us take care of your tech so you can take care of your customers.

www.unified-comm.com

It’s critical that your organization has a data archiving solution in place to satisfy the requirements set forth by the SEC, FINRA, and other regulatory bodies for the capture and retention of your business communications (calls, chats, voicemails, and files).

Learn how NEC’s UNIVERGE BLUE ARCHIVE helps you preserve, search, and retrieve your essential business communications the moment you need to.

Learn more: https://www.unified-comm.com/data-services/

Thank you for your kind words, Mike! It's been our pleasure to serve you and JPMS over the years. Here's to another 20 years of partnership!

👍

Imagine if we tracked the health of our businesses like we track our own physical health.

We use our personal health data to adjust our calorie intake; exercise intensity; sleep schedules, and weight management.

Now imagine translating that to your business. You've put in the time & effort to hire the right people; launch the correct marketing campaign; close the deals; attract and retain customers, etc. and all without capturing the health data.

Data that will allow you to measure your employees' experiences, customer’s experiences, performance, and workforce needs.

Data that will provide you with the information you need to reward, improve, and expand resources.

Data is king! Let's start tracking and get your business into optimal health with Univerge Blue Engage.

https://www.univergeblue.com/cloud-services/engage/

Nervous about upgrading to the cloud? You might be wondering:

*How difficult is it to set up and maintain cloud communications?
*How long does it take to add or change users?
*What about the call quality?

We’ve assembled and answered some common questions business owners might ask when researching the cloud. Check out our FAQ below!
http://www.unified-comm.com/wp-content/uploads/2023/05/THE-BUSINESS-OWNERS-CLOUD-COMMUNICATIONS-FAQ.pdf

Increasingly, consumers are ditching visits and spending more time online researching and shopping for cars.

Do you have the tools in place to provide the digital, omnichannel ?

UNIVERGE BLUE CONNECT and ENGAGE can help! Find out more here:
https://bit.ly/3UaJApf

The need for flexible communications tools is at an all-time high. Customers shopping for an automobile expect a digital-first communication model.

NEC’s UNIVERGE BLUE CLOUD SERVICES have the tools to help improve sales, service, and the . Learn more: https://bit.ly/3MesN2D

Contact us today for a FREE demo of what can do for you.

🚨 We are hiring! 🚨

UCI is looking for a part-time technician for our voice, data, and surveillance projects.

Requirements include:
- Experience with modern business phone systems
- Experience running cable
- Experience with CCTV systems
- Must have reliable transportation
- Must be willing to be trained

If this sounds like you--or someone you know--please email your resume to us at [email protected].

A recent Bloomberg article detailed how "41% of workers surveyed said they felt burned out."

Additionally, workers with "more freedom to choose where and when they work are usually more satisfied, productive and less likely to quit."

Coupled with the mandates is the rise in redundant technology that companies have been implementing.

This causes their workforce to "toggle between different apps and websites 1,200 times each day, leading to a 'toggling tax' that can cost workers time, productivity and peace of mind."

Fortunately for you and your business, NEC's allows for seamless in-office & remote flexibility with its turnkey features and integrations that eliminate the need for multiple apps.

No more burn out or "toggle tax" with Connect. It truly is crazy simple.

Read the full article here: https://bloom.bg/3ZtfgYa

A massive storm is moving through Southern California. There is even a blizzard warning! Is your business prepared?

- Set up call forwarding for when the weather forces you and your employees to work remote.

- Record updated greetings to reflect changes to hours of operation or closures.

- Make sure your phone system is compliant with FCC 911 regulations.

- Back up computers, hard drives, and anything not connected to the cloud to avoid data loss in the event of power outages and/or power surges.

- Contact UCI for any and all help!

Stay safe and warm!
www.unified-comm.com | 877.824.8880

Happy Valentine's Day! How are you honoring your partner today?

Here's a partnership we can definitely get behind:

NEC Corporation of America and Microsoft teamed up to successfully implement a solution that incorporated both NEC's features with Microsoft Teams for Wichita Unified School District 259 during the early days of the pandemic.

Click below to read the case study, and to learn how we can incorporate MS Teams into a communication solution for your business.

bit.ly/40U8WuE

Due to inflation "73% of consumers said they’ll first cut providers and subscriptions with the worst CX or user experience, app or platform." - According to UJET Inc.

starts with a customer's first interaction with your business, and many times it's via phone, chat, or SMS. With the right business communications tool you shouldn't have long wait times, burnt-out employees, or lack of service.

Learn about UNIVERGE BLUE ENGAGE here: http://www.unified-comm.com/voice-services/

Contact us today to get started with UNIVERGE BLUE ENGAGE!

“We saved a half-a-million dollars upfront on capital expenditure.”

Upgrading your communications system does not have to cost you an arm-and-a-leg. Look at Mizell Memorial Hospital who *saved* $500,000 by upgrading to !

"The hospital chose NEC’s UNIVERGE BLUE CONNECT cloud-based phone system because of its attractive feature set, low cost and the ability to scale up on demand...They were able to implement the new system with 174 initial users in just 30 days in spite of the complexity and size of the hospital."

Wow!

https://www.uctoday.com/unified-communications/nec-enhances-patient-experiences-with-uc-upgrade/

NEC Enhances Patient Experiences with UC Upgrade UC Today reports on the latest technology news from around the globe. Read similar Unified Communications news to 'NEC Enhances Patient Experiences with UC Upgrade' here

We had a wonderful time at the NEC Corporation of America Roadshow on Tuesday!

NEC has gone above and beyond to develop and deliver a full suite of services for businesses in all industries.

The Power of Choice was the resounding theme of the roadshow, and it's reflected in the canon of solutions.

Whether your operations require a turnkey solution, a la carte selections, or system-integration, we've got the solutions for you.

New for the New Year!

Introducing two new amazing services for 2023: Video Surveillance as a Service (VSaaS) and Video Conference Rooms!

UNIVERGE BLUE MONITOR is a complete, cloud-based, Plug-and-Play Video Surveillance solution.

It is a highly flexible, scalable and reliable cloud-based security monitoring and analytics solution with a multitude of rich functionality like real time alerts, secure direct-connection and remote mobile access.

UNIVERGE BLUE CONNECT ROOMS allows your hybrid workforce to fully and seamlessly participate in in-office conference room meetings without requiring in-office employees to use their own computer/laptop.

With UNIVERGE CONNECT ROOMS you’ll experience:

Extended collaboration capabilities of CONNECT to any of your meeting or conference rooms.

In-office workers ability to join video conferences with a touch of a button.

Seamless integration with existing audio and video equipment that only requires a small PC and Android™ tablet, all of which are available off-the-shelf.

Learn more at our website http://unified-comm.com or contact us directly at 877.824.8880!

Happy New Year! A great resolution for the new year is streamlining and optimizing communications between you and your employees, and you and your customers.

Check out how David Hunter of Epic Web Studios was able to streamline and optimize his operations with and expand his client base.

https://youtu.be/khQscCYjQjw

UNIVERGE BLUE Customer Success Story - Epic Web Studios Learn how UNIVERGE BLUE CLOUD SERVICES helped David Hunter, CEO of Epic Web Studios enable remote work for employees and expand his operations and client-bas...

Wishing you a holiday season that is merry and bright!

Don't forget to set your holiday greetings before leaving the office. If you need help doing so, we know a couple elves that can assist you 😉

Contact us today at [email protected] or 877.824.8880.

Happy Holidays!

From Melanie, our Director of Business Development:

"Personal anecdote time!

I am a hybrid employee, meaning I work partially at the office and work partially remote during the week. I was at home today when we experienced a power outage.

Our power is back, but the internet service provider doesn't estimate being back up until 2pm PST (!) so, I headed into the office.

I seamlessly answered a call on my cell phone via my smart phone app; opened my documents that I was working on at home and was able to continue where I left off; and texted a client I'd be in their area from that very same app.

Going hybrid is truly the way of the future!"

Return To Work or Work From Home?

We have hybrid cars and trucks. Hybrid foods (cronut, anyone?), and now hybrid work environments.

Coupled with cloud technology, a hybrid workplace can lower your overhead and increase your bottom line.

Click the link below to learn why the future is hybrid!

http://www.unified-comm.com/rto-or-hybrid-workplace/

Happy Veterans Day! Thank you for your service. 💙

Did you know that in 2021, only 33% of team conversations happened in person? Gartner Surveys predicts that number to drop to 25% by 2024.

This means your team needs a way to communicate, meet, and collaborate while . Do you have the right collaboration tools in place?

UNIVERGE BLUE CONNECT increases workforce flexibility with virtually anywhere, anytime and on any device accessibility. CONNECT integrates chat, text messaging, video conferencing, screen sharing, file sharing, and file backup for greater productivity and collaboration.

Learn about UNIVERGE BLUE CONNECT: http://www.unified-comm.com/voice-services/

Join us tomorrow 11/1 at 11:00am PST for NEC Corporation's Training Tuesdays on the system!

If you'd like a demo of Connect but are unable to make it tomorrow, contact us today for your *FREE* & private invite!

877.824.8880 | [email protected]

What is the cost of ineffective communication?

Somewhere around $37 billion. 😱

According to 400 surveyed companies with 100,000+ employees, barriers in communication (lack of communication skills, time needed to communicate, etc.) can cost businesses upwards of $62.4 million each year in lost productivity alone - that's $26,041 per employee per year!

Luckily for you, UCI has the business communications tools to keep your employees connected so they can efficiently and effectively communicate with other staff and customers.

Contact us today to learn more!