Intermedia

Planning to attend the Channel Futures MSP Summit 2024 in Atlanta, Sept. 16-19? Don’t forget to visit us at Booth #305! Use promo code INTERMEDIA before 9/13 for a discounted pass and explore all the Summit has to offer. Let’s connect and elevate your business together! 👇 https://ow.ly/AWFg50TeiPa

Happy Labor Day! 💪 Today, we celebrate the hardworking professionals who keep our world moving. Thank you for all you do! Enjoy your well-deserved break! 🎉

The San Jose Earthquakes are up against Minnesota United FC tonight at 7:30 PM PT at PayPal Park ⚽️ Let’s fill the stadium with Quakes pride and support our team to victory! https://ow.ly/TH6q50T6Ntz

As service providers transition from legacy PBX/UC platforms to cloud UC, a key decision they face is their branding strategy. Should they sell under their own brand or resell/co-brand with a known name? 🤔

Understanding the right branding strategy can make all the difference in differentiating your service and enhancing customer loyalty. Read more to help guide your decision:

Branding Strategy for Unified Communications: To Brand or Not to Brand | Intermedia As service providers evaluate their move away from legacy PBX/Unified Communications (UC) platforms to cloud UC, one of the decisions they encounter early on is their branding strategy.

Always on the go? We are too. 🚀

That’s why our Unite solution empowers you to host smarter, quicker, and more dynamic meetings no matter where your workday leads.

Discover more: https://ow.ly/EbyN50T6Mnz

Game day loading. ⏳

Don't miss the San Jose Earthquakes take on Real Salt Lake tomorrow at 6:30 PM PT! ⚽ Get your game faces on!

Intermedia Unite is featured in Forbes Advisor for Best VoIP Services of 2024 and named best All-in-One UCaaS. 💪 See how our VoIP services continue to be a leading solution for remote collaboration.

🔗 Read more here: https://ow.ly/XewU50T3XhI

Is your business protected against the latest digital security threats? 🛡 With the rise of remote and hybrid work, secure unified communications are essential.

Intermedia offers a robust security platform to guard against threats like DoS attacks, phishing, and malware. See our 7 pillars of security to ensure comprehensive protection:

4 Threats to Secure Unified Communications | Intermedia Secure unified communications are essential to keep your business running smoothly. Discover four of the top security threats and how Intermedia combats them.

Attention ! 🚨

Intermedia enables Service Providers to deliver modern, high-value, UCaaS and CCaaS solutions to your customers and focus on your success from day one. See how:

Service Providers partner program | Intermedia Intermedia makes it easy for Service Providers and Telecom Carriers to sell UCaaS and CCaaS

Intermedia Archiving is essential for your business. 🤝 See how it securely backs up your organization's phone calls, meetings, chats, and customer interactions. https://ow.ly/n3P250T2iUA

Service Providers, upgrade your cloud communications with Intermedia! 🚀 Our UCaaS + CCaaS solutions offer enterprise-grade PBX, AI tools, and white-label branding. Partner with us to transform your telecom offerings. Learn more in Frost & Sullivan:

Modernizing Cloud Communications Capabilities: a Strategic Imperative for Service Providers Boost service provider growth by aligning portfolios with core competencies and modernizing cloud communications capabilities.

: Intermedia's very own Michael Gold who has been named one of the Top 10 Leading Tech Innovators in CRN's 2024 Top 100 Executives list! 👏

CRN's Top 100 Executives list honors IT and channel leaders who are driving the industry forward. Michael's recognition highlights his visionary leadership and the incredible strides we're making to help businesses connect better from wherever. Congratulations, Michael! https://ow.ly/xLMT50SWRZK

The Top 25 IT Innovators Of 2024 The ability to drive innovation for technology products, solutions and services is the hallmark of CRN’s Top 25 Innovators of 2024 list.

Intermedia Unite for Microsoft Teams Advanced is here! 🎉 Elevate your Teams experience with advanced telephony, SMS, and CRM integrations—all without needing a Teams phone license. Enjoy over 100 calling features and free calls to 33 countries. Learn more in UC Today:

Intermedia Boosts Business Comms With Unite For Microsoft Teams Advanced UC Today covers Unified Communications news including Digital Transformation, Microsoft Teams, UCaaS and more.

Intermedia Unite is named Best All-in-One UCaaS and featured in Forbes Advisor Best VoIP Services of 2024. 🎉 See how our VoIP services lead the way in remote collaboration and efficiency.

Best VoIP Services Of 2024 As technology advances and companies adapt to ever-changing environments, many are ditching traditional landlines in favor of voice-over-internet-protocol (VoIP) services. These cloud-based utilities can help cut costs, improve remote collaboration and increase efficiency by integrating with other s

Experience the benefits of a unified phone system—cost savings, flexibility, and security. 💼 Find out how this cloud-based service can streamline your operations:

Why Your Business Needs a Unified Phone System | Intermedia Find out why every business needs a unified phone system. Learn how the service works and how it can help your company enhance communication and collaboration.

Our Service Provider Program is designed to help you strengthen your brand, keep customer ownership, and drive profitability in the unified communications field. 🚀 Find out more in UC Today:

Communication Service Providers Look to the Cloud as Traditional Technologies Dwindle UC Today covers Unified Communications news including Service Provider and more.

Intermedia Unite for Microsoft Teams Advanced is now available! 🚀

Enhance your Microsoft Teams experience with advanced telephony features, SMS, CRM integrations, and more – all within the Teams application.

Key benefits:
✅ High-quality calls and texting within Teams
✅ 100+ advanced calling features
✅ Effortless CRM integrations
✅ Unlimited calling minutes and free calls to 33 countries

Discover more: https://ow.ly/54mE50ST7E9

Looking to take your business to the next level? 🚀 Our newly enhanced Service Provider Program is designed with your growth in mind. Check out how we help partners amplify their brand, drive revenue, and excel in the dynamic landscape.

Service Providers partner program | Intermedia Intermedia makes it easy for Service Providers and Telecom Carriers to sell UCaaS and CCaaS

Streamline your quality management workflows with our new AI Agent Evaluator features! Equipped with advanced Spark AI features to identify and highlight critical interactions needing attention and perform sentiment behavior analysis for improved decision-making and customer satisfaction. Supervisors can now pinpoint key issues and offer personalized, effective coaching for better outcomes. It’s time to unlock the full potential of your team!

Take your customer service to the next level. Learn more in AiThority.com:

Intermedia Cloud Communications Advances Contact Center Agent Performance with Introduction of AI Agent Evaluator Intermedia Cloud Communications, a global leader in AI-powered cloud communications and collaboration solutions.

Service Providers, it's time to modernize your cloud communications. ⏰ Intermedia offers UCaaS + CCaaS solutions to enhance your portfolio and drive growth. Key benefits include:

• Enterprise-grade PBX with SMS, video, and team collaboration
• AI-enhanced communication tools
• White-label branding and back-office integration
• Partner with Intermedia and transform your telecom offerings.

Learn more in Frost & Sullivan:

Modernizing Cloud Communications Capabilities: a Strategic Imperative for Service Providers Boost service provider growth by aligning portfolios with core competencies and modernizing cloud communications capabilities.

Attention Intermedia partners! Be our guest at 2024 in Atlanta, Jul. 30 – Aug. 1. This $1,200 value is yours at no cost when you register with promo code: SBIntermedia24.

Sync in to the power of ChannelCon. Register today!

BE OUR GUEST! Network with industry experts & learn how to grow your business!

Congratulations to Intermedia's very own Michael Gold who has been named one of the Top 10 Leading Tech Innovators in CRN's 2024 Top 100 Executives list! 👏

CRN's Top 100 Executives list honors IT and channel leaders who are driving the industry forward. Michael's recognition highlights his visionary leadership and the incredible strides we're making to help businesses connect better from wherever. Congratulations, Michael! https://ow.ly/bs9550SMH3X

It's game day, Quakes fans! ⚽️🎉 The San Jose Earthquakes are ready to take on the Chivas tonight at 7 PM PT at Levi's Stadium. Let's go Quakes! https://ow.ly/S8iT50SHGXO

Intermedia Contact Center’s new AI-powered features make it easier than ever for supervisors to review and evaluate customer interactions. From topic tagging to evolving sentiment analysis, AI Agent Evaluator provides valuable insights for improved agent performance. Discover how AI is driving better productivity and customer satisfaction!

Transform your quality management processes with our AI Agent Evaluator. Explore its features and benefits in ChannelVision Magazine:

Intermedia Cloud Communications Unveils AI Agent Evaluator - ChannelVision Magazine Intermedia Cloud Communications Unveils AI Agent Evaluator News ChannelVision Magazine

It’s National Intern Day! 🌟 Today, we celebrate our incredible interns whose dedication, creativity, and fresh perspectives add immense value to Intermedia. We’re proud to support the future leaders of our industry. Thank you for all your hard work and contributions!

We are beyond excited to welcome our summer interns to the global Intermedia family in the country of Georgia! 🇬🇪👏 Your fresh perspectives and enthusiasm are invaluable to us. As part of the 2024 Project Manager Internship supporting Irina Shamkova, let’s make this summer a time of learning, growth, and memorable achievements. Welcome aboard!

Spark AI is a finalist in the 2024 Tech Innovator Awards! 🌟 Our AI technology integrates seamlessly into our communications, collaboration, and contact center platform to help businesses reach their full potential.

Explore the powerful features of Spark AI, including AI Transcription, AI Interaction Summary, and more:

The 2024 Tech Innovator Awards: The Finalists The CRN 2024 Tech Innovator Awards includes more than 150 finalists.

Intermedia has been certified as a Great Place to Work US for the 3rd year in a row AND recognized as one of the Fortune Best Workplaces in the Bay Area! 🎉

These honors reflect our commitment to our team's well-being and professional growth. Thank you to our incredible team for making Intermedia a great place to work!

Update regarding CrowdStrike-related outage:

We can confirm that all Intermedia voice and UCaaS systems are now fully operational. The issue that resulted from the CrowdStrike global outage has been resolved, and our services are back to their normal state.

A full Reason for Outage (RFO) will be released following an in-depth assessment of the incident, including CrowdStrike's plans for corrective actions to avoid a recurrence.

Summary of the Issue:
A CrowdStrike software update affected Microsoft Windows systems globally, including those that support Intermedia's services. This resulted in considerable challenges for our customers and partners, and we deeply regret any inconvenience caused.

Said CrowdStrike CEO, George Kurtz, “Today was not a security or cyber incident. Our customers remain fully protected. We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption. We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on. As noted earlier, the issue has been identified and a fix has been deployed. There was an issue with a Falcon content update for Windows Hosts.”

Technical Details:
As noted above, CrowdStrike identified, isolated, and deployed a fix for the issue. As a result, we progressively restored our systems. Our IT, engineering, system administration, and support teams worked tirelessly to bring everything back online and resolve any issues.

If you are still experiencing issues, please reach out to the support team via the standard channels.

The majority of Intermedia’s systems and services have been restored following the global outage caused by a faulty CrowdStrike update.

For those of you still experiencing deprecated service, please know that our teams will continue to work aggressively, and around the clock, until all systems are functioning in a full, and stable, state.

Updates will continue until the situation is fully resolved.