Learning Dynamics

Meet Gloria Becker

Gloria Pritchard-Becker is a Senior Learning Consultant with Learning Dynamics. She specializes in designing and delivering training programs for financial services firms on such topics as leadership, communication, customer service, supervision, conflict management, and team building.

Prior to joining Learning Dynamics, Gloria was the Program Director for the American Bankers Association’s National School of Banking program, where she was a mentor to hundreds of bankers. She also created a number of banking schools such as the Seminar for Presidents and the Directors’ Forum.

𝟳 𝗦𝘁𝗲𝗽𝘀 𝘁𝗼 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲

1. Create a culture of service
2. Ensure all employees understand their roles and responsibilities
3. Set clear performance goals
4. Develop clear service standards
5. Develop standard processes and procedures
6. Train employees
7. Recognize employees who provide stellar internal service

Kudos to our client the Baltimore Ravens for reinforcing the importance of a fair and respectful work environment. Our Senior Consultant Reid Bowman recently facilitated a customized session of our award-winning "Common Decency" program for a large group of their employees.

The Importance of Accountability

Employ the following steps to ensure employees are on the right track to achieving goals with a system of accountability.

1. Help employees understand that the work they do contributes to the organization’s overall success through the attainment of personal, departmental and, ultimately, organizational goals.

2. Together with each employee, develop SMART goals.

3. Ensure that you have some type of reporting mechanism in place that enables you to monitor each employee’s progress against their goals.

4. Be the role model for your employees. Holding yourself accountable will show your employees that you practice what you preach.

When employees see that you systematically approach goal setting and monitoring as a process of accountability, you also build an environment of trust and respect.

At Learning Dynamics, we practice what we preach. Here are photos from our recent annual consultants meeting. It was a day of sharing of best practices, team building, and fun.

Over the years, we have found that communication is one of the most important skills for leaders. Our popular "Leadership Communication" workshop provides practical strategies and tools.

Leaders who stand out often have strong executive presence. They have the “it” factor that can lead to their success. They demonstrate confidence yet are not over-confident. They also tend to be emotionally intelligence. Our popular “Executive Presence” webinar or workshop provides strategies on how one can enhance their executive presence.

Consultant Spotlight: Vice President, Calvin Morgan.

For nearly 30 years, our Calvin Morgan has facilitated training programs for clients in just about every industry. He has facilitated our award-winning “Common Decency” (Managing Fairly and Legally) program more than anyone. Calvin has also presented many workshops on customer service, supervision, conflict management, and presentation skills. Calvin is a member of the Toastmaster’s Hall of Fame.

More on Calvin here: https://www.learningdynamics.com/calvinmorgan.htm

We continue to see organizations utilizing a hybrid workforce. In doing so, it’s important that managers modify their approach to supervising staff. Our popular “Managing a Hybrid Workforce” webinar provides valuable information for managers to put to use immediately.

In today’s competitive environment, excellent customer service can be a difference maker. Unfortunately, some organizations implement processes and procedures that impede their service. Make stellar service part of your culture by implementing skills-based training. Our popular “Exceeding Customer Expectations” program has been implemented in many industries.

https://www.learningdynamics.com/training-exceeding-customer-expectations.htm

Reponsive HTML Template - Learningdynamics Organizations that win in today's highly competitive marketplace know the importance of exceeding their customers' expectations and providing superior customer service. This workshop is aligned with the organization's mission and service standards are customized to meet the needs of the department a...

Our Vice President, Patty Franco, recently facilitated a Team Building session for one of our manufacturing clients.

We continue to see the key role that Emotional Intelligence (EI) plays with effective leaders. Conversely, the lack of EI is almost always a derailer for leaders. Our engaging EI workshops continue to be popular.

https://tinyurl.com/22fkhazz

Our spotlight this week features Senior Learning Consultant Cheryl Chester. Cheryl has developed her more than 25-year career as a human resources professional, focused in the areas of leadership and organizational development.

Find out more about the workshops Cheryl leads at www.learningdynamics.com

Our Vice President Patty Franco, CPC presented Emotional Intelligence at Mass Bankers New England Leadership Program at Babson College.

Find out more about this program at https://lnkd.in/gYZD5Tu6

Our spotlight this week features Vice President Mark Ricca. Mark's distinguished career includes that of Bank President, General Counsel, and Professor. Mark's energetic style makes his workshops engaging and interactive, whether the topic is sales, customer service, leadership, or team building.

Find out more about the workshops Mark leads at www.learningdynamics.com

How effective are your employees at delivering excellent customer service? Exceeding customer service expectations will certainly set any organization apart. Equip your employees with our expert delivered programs: “Exceeding Customer Expectations” and “Mastering Difficult Customer Conversations.” Get in touch with us at www.learningdynamics.com.

Our popular award-winning Safe and Sound® program will soon become available as a micro-learning e-module. Get in touch with us to find out how you can take advantage of this newly formatted program for your employees.

www.learningdynamics.com

Meet Sonia Ellis-Taylor who has 25 years as a learning and development professional. Sonia is a results-oriented facilitator with comprehensive skills in instructional design and program delivery. She has facilitated topics such as leadership, DE&I, customer service, performance management, and interviewing skills for clients in just about every industry.

www.learningdynamics.com

"Many companies have long known the benefits of hiring interns. Benefits for the company include finding bright, new talent to bring a fresh perspective to the organization as well as a conduit for filling the talent pipeline in the future..."

Read the full blog, "Interns: A Valuable Company Resource" here:
https://lnkd.in/ghXKH7Cd

Interns: A Valuable Company Resource | Learning Dynamics Blog Interns: A Valuable Company Resource Leave a reply Many companies have long known the benefits of hiring interns.  Benefits for the company include finding bright, new talent to bring a fresh perspective to the organization as well as a conduit for filling the talent pipeline in the future.  Benef...

Congratulations to our Vice President Calvin Morgan, who recently presented his 600th session of our award-winning Common Decency® training program. The program emphasizes the importance of a fair, legal and respectful work environment. Several clients also use Common Decency® as a fresh approach to harassment training.

Please join us in celebrating with Calvin!

May is Mental Health Awareness Month. During this time, it's important to focus on our wellbeing and resilience. Both can enhance our interpersonal relationships, problem-solving skills, and goal-setting skills, ultimately contributing to meaningfulness in our lives. Learning Dynamics offers engaging webinars to help employees boost wellbeing and resilience. See our program choices by selecting the link below, and get in touch with us today.

https://buff.ly/3cQhHwg

Is there a difference between coaching versus training? Indeed, there is. Training is used to add new information, introduce new behavior or new procedures with prescriptive information. Coaching, on the other hand, focuses on the individual and can be viewed as an introspective exploration of one’s own performance or behaviors to identify ways to strengthen those areas needing development. Check out our latest newsletter edition of “News to Peruse” on these differences.
http://www.learningdynamics.com/news-to-peruse-march-2021.pdf

Don’t forget about Investing in People! Our cost-effective webinars remain as popular as ever.

• Assessing Your Call Center
• Building a Winning Sales Culture
• Business Writing
• Diversity without Adversity
• Emotional Intelligence for HR Leaders
• Employee Engagement as a Business Strategy
• Essentials of Project Management
• Exceeding Customer Expectations
• Executive Presence
• Managing Stress and Multi-Tasking
• Leadership Communication
• Leading Transformational Change
• Leading with Resiliency and Support
• Managing a Multi-Generational Workforce
• Managing Remote Staff
• Master Your Day! Get More Done in Less Time
• Maximizing Your Multi-Gen Workforce
• Meetings that Get Results
• Motivating High Performance Teams
• Multi-Tasking and Juggling Multiple Priorities
• Performance Management
• Resiliency in the Face of Change
• Servant Leadership
• Strategic Planning
• Succession Planning Strategies
• U.S. Employment Law

For more info contact: [email protected] | 203.265.7499.

? Our Vice President Bill Florin facilitates a wide variety of topics. Through workshop or webinar, Bill facilitates traditional topics such as customer service, supervision, project management, and communication. His engaging style makes the learning relevant and interactive. Find out more about his highlighted topics with the links below:

Data-Driven Decision Making https://buff.ly/3k17Yr9
Servant Leadership https://buff.ly/2ZvrC5c
Prioritizing and Multitasking https://buff.ly/3u9yHXl

"As 2021 fast approaches there has been consistent news of the high unemployment rate and what the job picture will look like in the New Year. Outplacement services have been offered to existing workers for the past 50 years. It evolved from high-touch support to high-tech support over the years. But, like all change, you take the best parts and make certain that users of outplacement services are supported to meet current challenges. At Learning Dynamics, a Career Partners International firm, our..." Read the entire blog post here: https://buff.ly/386LhfB.

Looking for a bank training solution? Meet our banking expert, Senior Learning Consultant Gloria Becker. Gloria directed the National School of Banking for 20+ years. She specializes in designing leadership and management development programs for financial institutions. For more information get in touch with us at http://www.learningdynamics.com/index.htm.

Has your organization completed the mandated sexual harassment training? Consider Learning Dynamics to complete this required training for your employees. This interactive e-module reinforces an organization's harassment policy and procedures. Find out more here: http://www.learningdynamics.com/have-you-completed-sexual-harassment-training.pdf.

Learning Dynamics is happy to celebrate Customer Service Week! We appreciate our partners and take great pride in our 80%+ retention rate as we continue our mission of investing in people. Consider us as your next training partner in delivering top-tier training solutions that yield first-class customer service. Visit us at http://www.learningdynamics.com/index.htm.

Understanding how to effectively lead members of a remote team in different locations is important in today's workforce. This webinar closely examines the critical issues that leaders, supervisors and managers will face in a highly diverse and disbursed workforce. Visit us at www.learningdynamics.com or email [email protected] to schedule a session of this engaging webinar with your team.

"As we are approaching the six-month mark of the COVID crisis in the Northeast, it is appropriate to take stock of what has worked and what has not in our new, physically distanced, technology-dependent work environments. At Learning Dynamics, we have been collaborating closely with our clients to equip their supervisors and managers to be effective leading remote teams..." Read our entire new blog article, "Company Culture When Many Are Home" here: http://blog.learningdynamics.com/591/

Company Culture When Many Are Home | Learning Dynamics Blog Company Culture When Many Are Home Leave a reply As we are approaching the six-month mark of the COVID crisis in the Northeast, it is appropriate to take stock of what has worked and what has not in our new, physically distanced, technology-dependent work environments. At Learning Dynamics, we have....