Universal Connectivity

A stark reminder of why you need to choose the correct communication tool and medium for the info you want to share. https://hubs.ly/Q02Hd9bN0

If your business had to spend money to save money and, as a result, make money, would you do it?

A common concern I hear about investing in cloud technology is the initial financial outlay needed to implement a cloud strategy. However, consider this: the long-term cost savings and benefits often far outweigh the initial investment.

Have you and your team sat down with a strategic partner to create a plan and analyze these long-term savings? What exactly is the tipping point that will compel your company to invest in new, flexible, and scalable telecommunication strategies?

If your business's pain points have become too significant to ignore:
1. Persistent Operational Inefficiencies
2. Increased Customer Dissatisfaction
3. Competitive Pressure and Market Demands
4. Technological Advancements and Scalability Needs
5. Strategic Alignment with Business Goals
6. Cost-Benefit Realization
7. Regulatory and Compliance Pressures
8. Protecting Data and Operations from Cyber Threats
9. IT Resources Overwhelmed
10. Lack of Modern Tools Hindering Employee Productivity and Satisfaction

Discover how optimizing communications can be your next game-changing strategy to drive your business forward.

Got a question? We would love to answer it! https://hubs.ly/Q02DBNWB0

I am honored to volunteer and support the Geno for the Kids initiative (https://hubs.ly/Q02CvH5K0)
which provides vital resources to Connecticut Children's Foundation, an outstanding organization dedicated to the well-being of young patients. This wonderful committee works tirelessly throughout the year to organize such amazing events that raise funds for the greatest needs at Connecticut Children's.

Together, we have an incredible opportunity to make a real difference in the lives of children and bring hope to their families. It was a fantastic day, and being with some of the UConn Women Huskies made it even more special. Witnessing the power of collective action and seeing firsthand the positive impact we can create when we unite for a noble cause is truly heartwarming.

A huge thank you to everyone who has contributed their time, energy, and resources to this cause. All proceeds are donated to Connecticut Children's, making a lasting impact on these young lives

As the quarter winds down, challenge your team with this pivotal question: "What are the three most important actions to propel our business in the next quarter?"

Imagine discovering that communication inefficiencies top your list of challenges. From juggling multiple vendors, battling legacy systems to ensuring 911 compliance, avoiding downtime, addressing security issues, and dealing with poor customer service - the issues are many.

What if the solution lies in embracing cloud technology?

Someone in the meeting will say..."We have more immediate priorities right now." (common pushback)

However...While it's understandable to focus on immediate priorities, investing in a cloud-first communication strategy can actually address many of those urgent issues more effectively. Cloud technology offers significant cost savings, reduces downtime, enhances security, and improves overall efficiency, freeing up resources and time to tackle other critical business needs. By proactively addressing communication inefficiencies, you position your business for smoother operations and long-term success.

Can't argue with that. Consider starting next quarter with a strategic shift towards a cloud-first communication strategy:

Part 1: Develop a comprehensive business case with a trusted industry partner to support, design, and plan your current and future telecommunications needs. This roadmap will help you forecast cash flow and savings from now to five years out, aligning with your strategic goals.

Part 2: Make the initial investment to move to a cloud strategy, a step that promises saving money and realize your business's' full potential.

Discover how optimizing communications can be your next game-changing strategy.
Our approach is collaborative—we do it with you and for you. What will your company gain? Discover more at:
https://hubs.ly/Q02yFY_n0

Have you ever asked your telecommunications partner this insightful and comprehensive question to effectively evaluate the partnership and the solutions being considered?

"How will your communication tools integrate with our current systems to enhance our operational efficiency and scalability as our business grows?"

This question is beneficial because it addresses several critical aspects:

1. Integration: Ensures that the new tools will work seamlessly with existing systems.
2. Operational Efficiency: Focuses on the impact of the tools on day-to-day operations (how easy will it be for employees to adopt and use the new tools effectively).
3. Scalability: Considers the future growth of the company and whether the tools can accommodate that growth.

Your needs dictate the solution.
Find out more at: https://hubs.ly/Q02xrCtm0

Ever found yourself repeatedly asking, "Hello? Can anyone help me?" when trying to reach your telecommunications provider?

It’s frustrating when long wait times and slow resolutions stall your business operations.

What's worse is when these issues threaten your business continuity, leading you to wonder, "Why would I renew our contract with them?"

If you've ever felt stranded at critical moments, perhaps it's time for a change.

We understand the urgency of your needs and are ready to address them with 100% US-based support, available 24/7.

Round-the-clock local support ensures a greater understanding of your needs and delivers quicker resolutions, keeping your business operations running smoothly. High-quality service and expertise, along with in-depth knowledge of regulations and compliance, provide peace of mind. This combination delivers unparalleled value through immediate customer service and professional expertise.

What will your company gain working with the team at Universal Connectivity? Find out at:
https://hubs.ly/Q02x1GSq0

Getting Ahead in the Race: More Than Just Running for the Roses.

In business, success isn't just about the finish line—it's about every step you take to get there. Telecommunications play a crucial role, deeply integrated into nearly every aspect of how you operate, communicate, and grow.

But have you considered the transformative potential of your business phone system? It's not just a tool; it's a strategic asset that can fuel innovation and drive your organization toward future success.

Think beyond the budget line item. Telecommunications is a pivotal strategic investment. What advantages could you unlock by rethinking your approach?

Did you know that Webex introduced a feature called "Quiet Hours"?

This feature allows users to set periods during which notifications are paused, creating a schedule that informs others of your "Quiet Hours." When set on a schedule, your phone will automatically go into "Do Not Disturb" mode during the set window. This is great for users who want to be available to answer calls on the go but prefer not to receive business calls after hours.
Whether you're winding down at night or focusing on a project during the day, Webex's Quiet Hours can help you maintain your productivity without compromising your peace of mind.

What features of Webex do you find essential, or which ones are giving you trouble? Comment below with your questions or concerns, and we provide tailored guidance to help you optimize your Webex experience!

April 25th is National Telephone Day, a day to celebrate the invention of the telephone and its impact on technology and communication. Alexander Graham Bell's invention of the telephone in 1876 revolutionized the way people communicate. This invention paved the way for many other advances including the first payphone (invented by William Gray in 1889), which was installed at a bank located right here in Hartford Connecticut on the corner of Main Street and Central Row!
Despite all the advances in technology, picking up the phone to hear someone's voice and talk remains an important and valuable practice. It provides a level of human connection that cannot be replicated through text messages or emails. National Telephone Day serves as a reminder of the importance of the telephone and its impact on our lives.

When the goal is to keep people safe, loud notification methods can sometimes be counterproductive compared to more discreet solutions.

Our Emergency Notification System has five different panic button options to enable people to discreetly send alerts directly to specific security teams or throughout a facility for rapid response.

Learn more with this short video from our partners at SingleWire:
https://hubs.ly/Q02tdC-q0

Get a free demo. https://hubs.ly/Q02tdGhh0

How do you know if your customers are happy with your business after interacting with your call center?

Beyond call center metrics like agent utilization rate, first call resolution (FCR), and average call abandonment, surveying customers provides key insights into call center performance. After all, customers are the best judges of their own experiences. Their satisfaction serves as a vital indicator of your call center's effectiveness in meeting their needs.

One proven method to measure satisfaction is the Net Promoter Score (NPS), which measures loyalty and satisfaction with just one question: “On a scale from one to 10, with one being unlikely and 10 being likely, how likely are you to recommend this business to a friend?” The feedback received from NPS surveys can help identify specific areas of the business that need improvement. This can help address customer pain points and improve overall customer satisfaction.

What's the 'Aha!' moment with NPS? Discover insights on the Net Promoter Score here: https://hubs.ly/Q02tdGlR0

📊 What strategies do you use to assess customer satisfaction? We would love to get your feedback!

The waters are teeming with phishing threats, do you know how to protect your business's continuity?

Universal Connectivity's tip of the day: Strengthen your business's continuity against phishing by educating your team on identifying suspicious emails, implementing advanced email filtering tools, and regularly testing your defenses with simulated phishing exercises. Quick, smart, and savvy—your best shield in the digital ocean.

Learn more. https://hubs.ly/Q02sjHmb0
We have the solutions to help shield your business. Let's start a conversation: https://hubs.ly/Q02sjG3M0

Commoditized Connections: Are you shortchanging your business success?

This common approach leads to fragmented experiences, inadequate support, and confusion over your infrastructure's current state and future needs — from telephony to connectivity, cybersecurity, and networking.

Leaders across industries share these frustrations, pinpointing that critical mistake: treating telecommunications as mere commodity shopping. Treating VoIP as just another expendable app or wondering why scaling becomes a Herculean task with every new vendor you add as well as constantly being faced with situations where no one steps up when things go wrong only causes more headaches than solutions.

Yet, it doesn't have to be this way.

Telecommunications is not just another line item in your budget; it's a pivotal strategic investment.

By choosing a partner who understands the full spectrum of telecommunications — offering end-to-end solutions — you can sidestep the hassles of juggling multiple vendors. Transform telecommunications from a frequent source of frustration into a formidable strategic asset.

Have you experienced the transformation of telecommunications into a strategic asset? Share your journey in the comments below.

Learn more about us at: https://hubs.ly/Q02sh3dY0
Or, let's start the conversation now to help get your business .
https://hubs.ly/Q02sh6Tg0

Here's a thought-provoking question for your team: "What advantages could we unlock by transforming our business phone system into a strategic asset to fuel innovation and drive our organization towards future success?"

I'll give you the answer 😜- it will propel you by:
Enhancing Collaboration
Supporting Scalability
Facilitating Integration
Increasing Operational Efficiency
Improving Customer Experience
Enabling Mobility and Remote Work
Ensuring Business Continuity and Disaster Recovery
Strengthening Cybersecurity Measures
Expanding Market Reach
Driving Innovation and Competitive Advantage
Reducing Costs and Complexity

Telecommunications are deeply integrated into nearly every facet of a business, influencing how it operates, communicates, and grows.

Our approach is collaborative: we work with you to identify, discuss, and resolve your most critical challenges.
Discover more about what your company will gain at: https://hubs.ly/Q02rq17M0

Why isn't buying a phone system for businesses as easy as buying a car?
Buying a car is easy because the sales process has been clarified to speak to people’s needs and requirements, not their specific knowledge of an automobile.

Think about it. When you buy a car does the salesperson begin describing the numerous benefits of direct injection and variable cam timing? The answer is, No. They ask need-based questions, moving from general to specific understanding of the buyer and making feature/model recommendations based on those needs.

Like buying a car, choosing a phone system should be straightforward, focusing on needs rather than technical details. It’s about finding what fits your business.

Learn more about the basic costs: https://hubs.ly/Q02qCxqF0

Or, we can just start the conversation now to help get your business .
https://hubs.ly/Q02qCBPT0

How do we meet amazing new people and make a difference? By showing up, valuing the connections we forge, and supporting an extraordinary community with a powerful mission. We're proud to align with the Connecticut Assisted Living Association (CALA), dedicated to enhancing life quality for those they serve. At Universal Connectivity, we're committed to contributing to this mission with our services designed to streamline operations and foster seamless communication. It's about driving meaningful change in an industry where clear communication is essential for top-notch patient care and operational efficiency. Let's make a positive impact together.

Grateful to be here as a sponsor supporting CALA's 29th Annual Conference & Trade Show!

Christopher Carter, MPA

Great demonstration of the Poly Studio X30 within a healthcare environment! The ability to extend the use cases by bringing in content from specialized medical cameras like the JEDMED Horoscope is very cool.

Using Poly Studio X30 in Healthcare The Poly Studio X30 is a perfect fit for healthcare applications. The size of the video bar combined with the functionality and ease-of-use, makes it an ide...

Will I save money using a VoIP business phone system?

Yes... switching to a Voice over Internet Protocol (VoIP) solution can lead to significant savings for your business and is often cheaper than an analog phone system. Studies have demonstrated that small businesses can reduce their phone bills by up to 45% each month after transitioning to VoIP. Beyond cost savings, VoIP offers several advantages over traditional landline systems, including increased flexibility, scalability, enhanced mobility, features & integrations (like call analytics, CRM), and improved security. Additionally, VoIP services support both traditional voice calls and video calling, providing a versatile communication platform for modern businesses. Given these benefits, VoIP presents a compelling value proposition for companies looking to optimize their communication expenses and capabilities.

Let's connect and propel your business forward together. Download this free Business Phone Systems Checklist to help identify and describe your phone system needs: https://hubs.ly/Q02pkd_m0

Wondering what questions to ask when looking to invest in the right Emergency Notification System for your organization?
Here are some of the questions we will answer to help guide you:

1. Does the system reach on-site and mobile devices?
2. Does it offer tools (like roster and roll call) to help account for students to know where they are and if they are safe?
3. After an incident ends, does it carry out an efficient reunification process?
4. Does it broadcast to desk phones, or does it call them?
5. Can I leverage my existing paging system?
6. Can you show me how the system does a live-audio broadcast?
7. Does it work with other systems and devices?
8. What kind of support do you offer?
9. How quickly can I implement it?
10. How much does it cost?

Watch this quick video from our partners at InformaCast on consolidating your devices, people and systems into one tool by InformaCast:
https://hubl.li/Q02ngBY20

Then, discover how we tailor systems to fit your industry and request a free demo: https://hubl.li/Q02ngCVK0

Today's Universal Connectivity tip: Elevate Your Cybersecurity by Mastering Access Control in Password Managers.

In a world where digital security is paramount, leveraging a password manager isn't just smart; it's essential for safeguarding your business's valuable assets.

Why It Matters? Secure passwords are your first line of defense in the digital realm, protecting your data from unauthorized access and cyber threats. In addition, controlling who gets access to passwords for certain accounts within a password manager is essential for maintaining tight security protocols and ensuring that sensitive information is only accessible to authorized personnel. Here’s a quick guide to how businesses can manage access control within a password manager:🔐

1. User Roles & Permissions: Tailor access rights - from admin to view-only permissions - based on job roles and data sensitivity.
2. Shared Folders/Vaults: Group passwords by department or team, ensuring that only those who need access have it, from marketing's social media accounts to IT's server credentials.
3. Two-Factor Authentication (2FA): Add an extra security layer for accessing your password vault, making it tougher for unauthorized eyes.
4. Audit Logs: Monitor who accesses what and when, spotting any unusual activity early on.
5. Regular Access Reviews: As roles evolve or employees move on, adjust access rights accordingly to keep your data secure.
6. Training & Policies: Establish clear policies giving your team the knowledge and rules they need to use the password manager safely and effectively.

🛡️ By putting these practices into play, you're not just securing passwords; you're safeguarding your business's future.

Curious who the top picks are from Forbes Advisor and Gartner on the best password manager tools? https://hubs.ly/Q02lQJrB0
https://hubs.ly/Q02lQMt_0

Is your workforce feeling frustrated and disconnected? It's time to take note. Tackling workforce frustration can dramatically transform company culture, boost engagement, and secure retention, effectively stopping the spread of dissatisfaction that could jeopardize your organization's success.

Investing in telecommunications goes beyond mere costs; it's a strategic win-win. By thoroughly understanding and addressing the gaps in your telecommunications with strategies devised alongside a trusted provider, you can tailor a budget that fits your needs, significantly enhancing internal collaboration and employee satisfaction. This approach is key to driving greater efficiency and success in your business operations.

So, empower your teams by investing in cutting-edge telecommunication systems and tools, reinforcing their critical value to your company. Why? Because a team that feels valued and is not just happier but more engaged and productive, driving your organization towards greater heights.

Let's connect and start creating a more engaged and productive workplace: https://hubs.ly/Q02ldKP60

As a part of our commitment to LTC, senior care, and assisted living healthcare facilities, we have developed a comprehensive technology scorecard assessment. This assessment provides a meticulous review of your facility's technology and communications systems, allowing us to identify opportunities for improvement and growth in areas like:

1. Secure Communications
2. Internet Access options
3. WiFi coverage, security and guest access
4. Revenue Generating Telco and Internet options
5. Phone system requirements and 911 compliance
6. Emergency Notifications and Paging
7. Security (physical, video and Network / Cyber)
8. Medical Device Security
9. Disaster Recovery and Business Continuity
10. Nurse Call

We can help you navigate your current infrastructure, identify areas of risk and strategically plan your IT budgets.

Our specialized telecommunications services and technology scorecard assessment can support your organization's commitment to providing superior resident care.

Learn more. https://hubs.ly/Q02jSvLg0

Today, Universal Connectivity celebrates 29 amazing years! A huge shout-out to our incredible team, whose talent and dedication have been the cornerstone of our success. We also want to give special thanks to our good friend and EOS Implementer, Rick Fawcett from Outpace Enterprises , for celebrating with us and for his invaluable guidance. Here's to another year of delivering the tailored solutions your business needs to be . Thank you for being part of our journey!


Outpace Enterprises

Are you fully confident that your current telecommunications partner supports your business at every stage? Reflecting on whether they truly meet your needs is crucial.

We don't just offer communication solutions; we customize them to fit your unique business requirements - guaranteed. As your link to your world, we're committed to planning, developing, tailoring, and enhancing your vital communications systems to ensure your success.

Our consultative approach is designed to align your telecommunications systems, networks, and collaborative tools with your business objectives.

Let's start a conversation and explore more about how we can support your business goals. Learn more: https://hubs.ly/Q02j0JwR0

What is keeping you awake at night?
Does your business have multiple paths to the internet? The internet plays a large and impactful part in your business's everyday workflow, being used to communicate with clients, collaborate with colleagues, and access cloud-based systems like Office 365 and Salesforce. So an outage or gap in your service could be a big problem.

Internet service provider (ISP) outages can be hard to predict and devastating. It keeps your organization from being productive and available to customers.

We solve the problems that keep you up at night; avoiding costly outages by backing up your network with a secondary internet connection.

Learn more: https://hubs.ly/Q02j0mXQ0

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Want to confidently protect your digital world? Consider using Next-Gen Antivirus (NGAV) software. NGAV stands out by integrating modern technologies such as artificial intelligence, machine learning, and behavior analysis, offering enhanced protection against a wide range of cyber threats—well beyond the capabilities of traditional antivirus software. This smart combination effectively spots and stops new threats. Curious about how it works?
Let's start a conversation and elevate your cybersecurity strategy to stay a step ahead of rapidly evolving digital threats: https://hubs.ly/Q02g1QzP0

What is keeping you awake at night?
We know that cyber threats don't discriminate by size. We also know that prevention is easier than recovery.
If you don't have an understanding of risk and a working knowledge of your organizations level of cybersecurity and compliance preparedness, how can you take the necessary steps towards a safer, more resilient future?

We solve the problems that keep you up at night: navigating the cybersecurity landscape with confidence. Protect your networks, protect your data.

Learn more: https://hubs.ly/Q02f2wxc0

Safeguarding your team and ensuring seamless daily operations should not be separate goals but rather a unified strategy. Transform chaos into a coordinated, effective response from the initial stages of a crisis to the resumption of normal activities with an Emergency Notification System. Why should every organization engage in this conversation? Because it directly impacts safety, resilience, and operational continuity, ensuring that organizations are well-prepared. It instills confidence among employees, clients, students, and visitors, while equipping your organization with tools that address a wide range of security and safety concerns, including daily communication and operations.

Plan - Respond -Communicate - Manage. Learn more:
https://hubs.ly/Q02fv1wt0

What is keeping you awake at night?
Ensuring the safety of your workforce, patients, visitors, and students while maintaining seamless daily operations should not be separate goals but rather a unified strategy.

Have you equipped your organization with tools that address a wide range of security and safety concerns including daily communication and operations? Consider the immense value of having accessible resources that enable you to evaluate unfolding situations and make informed decisions. It's priceless.

We solve the problems that keep you up at night: having an emergency management system in place.
Learn more: https://hubs.ly/Q02f2z4T0

Then book an appointment: https://hubs.ly/Q02f2q3k0

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Remember, a well-trained team is your best defense against cyber threats! Here are four things to keep in mind to ensure everyone is in alignment:

1. Be In Sync: Ensure that all team members are on the same page regarding cybersecurity protocols.
2. Consistent Practice: Regularly exercise and reinforce security practices to build a strong cyber defense culture.
3. Stay Updated: Keep abreast of the latest security trends and threats, and train your team accordingly.
4. Engagement is Key: Engage employees through interactive training sessions, making cybersecurity an integral part of their daily routine.

We can help you navigate the cybersecurity landscape - let's start a conversation:
https://hubs.ly/Q02fl4ZW0