Customer Radar

🐾 Calling all animal lovers and professionals in the veterinary field! 🐾
📅 Visit Customer Radar & ezyVet at The Vet Expo📍 Stand C10

Together, we'll make a paws-itive impact! 🐾

Want to know what your customers think about their experience? Customer Radar Founder & CEO, Mat Wylie shares best practices around feedback and survey design.

🎙 Listen here: https://hubs.li/Q01-TDzS0

Improving customer experience in feedback and surveys to generate measurable insights with Mat Wylie - Now that's Significant On this episode of Now that’s Significant, a Market Research Podcast, Michael Howard, the head of marketing at Infotools is joined by Mat Wylie, CEO and founder of Customer Radar, a customer feedback and reputation management platform. We discussed the issue of how much we actually know about our ...

Another great event hosted by the Marketing Association New Zealand and the CX Special Interest Group 👏

Customer Radar CEO & Founder, Mat Wylie had the pleasure of MCing the fascinating research discussion which was led by Carolyn Schofield Brand Strategy Consultant and ex-Head of Brand at Trustpower & Greg Whitham, Consulting Director at Datacom.

The cherry on top was connecting with a fantastic bunch of people and we very much look forward to the next one!

Could you become the business your customers can’t live without?

We know that these days, being 'good' isn't really good enough – at least, not if you want to attract and retain customers in a tough economic climate. If you want to thrive, you need to be great.

In the latest issue of NZBusiness Magazine, Customer Radar Founder & CEO, Mat Wylie shares how you can take your business from Good to Great.

Check it out on the stands for a look at how you can make small changes that will have a big impact – on your team, your customers, and your bottom line.

One of our clients had a customer experience win today. 👏

Something had gone wrong for their customer - who then provided feedback. The business absolutely nailed its service recovery by promptly responding and offering a make-good.

The customer's response? "WOW - I didn't expect that. Thank you."

This example highlights the importance of customer feedback in any business.

Customer Radar CEO and Founder, Mat Wylie shares more on this topic in the latest Retail NZ The Register.

Check it out here >>>

The importance of customer feedback - The Register Though the retail landscape is ever-changing, one thing remains crucial to businesses and that is the importance of customer feedback.

What type of customer feedback gets the spotlight in your business? 🔦

In the latest Infotools, Insights powered by Harmoni Podcast, Customer Radar CEO & Founder, Mat Wylie, discusses CX's vital role in customer feedback and market surveys.

🎙 Check it out using the link below >>>

https://pod.co/now-thats-significant/improving-customer-experience-in-feedback-and-surveys-to-generate-measurable-insights-with-mat-wylie

🗞 Retail NZ Retail Radar Report Out Now

👁️‍🗨️ Check out the trends from 26,000 pieces of customer feedback:

✔ Happy Team = Big Impact
35% of customers mentioned a specific interaction with a team member as part of their experience.

✔ Communication is Key
5% of unhappy customers shared that poor communication impacted their experience.

✔ Value for money
16 % of customers mentioned price and value as being a key part of their experience.

Check out the full report here: https://retail.kiwi/wp-content/uploads/2023/04/RetailRadarReport-FirstQuarter2023.pdf

The Cat’s Out of the Bag!
We're excited to announce that we've partnered with ezyVet - Beautiful Veterinary Software to help veterinary professionals get real-time customer feedback & grow their Google reviews 🤗

Read more 👉 https://loom.ly/22bKH1o

ezyVet ezyVet

The 'R-word' is on everyone's lips these days.

That's right – recession. While no one can predict the future, it's likely that we're coming into tough economic times and we all need to be prepared.

So how can you recession-proof your business and keep the cash flowing?

Check out our founder Mat Wylie's latest piece in NZBusiness Magazine to learn how to protect your business by focusing on your customers.

Click the link in the comments to read the article ➡️

5 Ways Veterinary Clinics Can Get More Happy Customers & Google Reviews.
https://blog.customerradar.com/5-ways-veterinary-clinics-can-get-more-happy-customers

Are you a vet practice looking to grow? Customer Radar would love to help you get real-time feedback and grow your Google reviews.

We’re offering a free 6 week pilot programme to help vet practices get more happy customers and grow faster.

For more information: https://info.customerradar.com/veterinary-sign-up

Or, message us!

Be in to win a $100 pet store voucher by telling us why your vet is paw-some 🐶 🐱 🐰

Tag your favourite vet practice and share your vet-tastic customer experience in the comments below. You’ll automatically enter your vet into the draw to receive some thank-you cupcakes 🧁✨ Plus you’ll also be in to win a $100 pet store voucher for you and your fur-ever friend.

Ready to share the love and give your favourite vet a round-of-a-paws? Get tagging!

At Customer Radar we love celebrating paw-some customer experiences. P.S - we’d love to see your fur-ever friend pics in the comments too! 📸

The winner will be drawn and notified on 22nd July 2022 and shared on our page.

Have you ever wondered how your business compares to others in the Automotive Servicing and Repairs Industry?

Customer Radar set out to answer that question in our latest Customer Experience Trend report.

We looked at feedback from 25,000 customers from 100+ businesses to help local automotive professionals find out what they're doing well, and where there is room for improvement.

Keen to learn more? Download the New Zealand Automotive Servicing and Repairs Industry, 2021 Customer Experience Trend report - today.

https://info.customerradar.com/automotive-industry-report_2021

To find out more visit https://www.customerradar.com/contact or call us on 0800 200 245.