Ima-Abasi Bassey

Ima-Abasi Bassey

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Videos (show all)

My Patient and IEpisode 21: Managing Patients' Expectations(Excerpts from my patient-centric care course) More bite-size...
My Patient and IEpisode 16: The Grapevine Effect(Excerpts from my patient-centric care course) More bite-size nuggets fr...
My Patient and IEpisode 13: The often neglected type of healthcare 'customer'(Excerpts from my patient-centric care cour...
My Patient and IWhat do you think of this video?Give us an alternative way this encounter could have gone🤔🤔🤔Have you had...
My Patient and IFront Desk Blunders!Can you mention 4 things that are wrong with this front desk interaction?DO NOT incl...
My Patient and IEpisode 8: Positive Attitudes(Excerpts from my patient-centric care course) More bite-size nuggets from ...
You also hear with your eyes
Episode 7: The ART of listening(Excerpts from my patient-centric care course) More bite-size nuggets from my patient-cen...
My Patient and IEpisode 6: Listening is an ART!(Excerpts from my patient-centric care course)More bite-size nuggets from...
Episode 3: Is the hospital a customer service industry?(Excerpts from my patient-centric care course)More bite-size nugg...
Episode 2: HEALTH: A state of complete physical, mental and social well-being(Excerpts from my patient-centric care cour...
The patient is NOT an interruption.

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