Ima-Abasi Bassey Videos

My Patient and I Episode 21: Managing Patients' Expectations (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership #goodAttitude #internalCustomer #theGrapevineEffect #patientRetention #managingPatientExpectations

My Patient and I Episode 16: The Grapevine Effect (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership #goodAttitude #internalCustomer #theGrapevineEffect

My Patient and I Episode 13: The often neglected type of healthcare 'customer' (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership #goodAttitude #internaCustomer

My Patient and I What do you think of this video? Give us an alternative way this encounter could have gone🤔🤔🤔 Have you had an interesting frontdesk experience? Share with us. I am eager to hear your thoughts on this. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership #Attitude #firstImpressions

My Patient and I Front Desk Blunders! Can you mention 4 things that are wrong with this front desk interaction? DO NOT include the fact that she spoke rudely to the patient. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership #Attitude #firstImpressions

My Patient and I Episode 8: Positive Attitudes (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership #theArtOfListening #emotionalIntelligence

You also hear with your eyes
My Patient and I Exercise 2: 1. Watch this video 2. Provide a humorous caption for this video (if you are good at cartoons, please leave me a message) 3. Rate this doctor's communication skills on a scale of 1 to 10. You can also click the link below to take the quiz and see how well you fared. https://forms.gle/jzfxKtDpiLUdeSoS7

Episode 7: The ART of listening (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership #theArtOfListening #emotionalIntelligence

My Patient and I Episode 6: Listening is an ART! (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership #theartoflistening

Episode 3: Is the hospital a customer service industry? (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership

Episode 2: HEALTH: A state of complete physical, mental and social well-being (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership

The patient is NOT an interruption.
Episode 1: The patient is NOT an interruption. (Excerpts from my patient-centric care course) More bite-size nuggets from my patient-centric care course. Let's create the change we desire. Join the conversion.... #myPatientAndI #patientlySpeaking #empathy #patientCenteredCare #hospitalCustomerService #doctorPatientPartnership