SSDA

to manage your debt obligations better

If you’ve been retrenched or face financial hardship, check if you have credit insurance on your loans and credit accounts. This insurance can cover your repayments for up to 12 months, providing much-needed relief in tough times.

https://www.ssda.co.za/take-control-of-your-debt-and-protect-your-credit-record/

to manage your debt obligations better

Cut back on non-essential expenses like entertainment and dining out. Focus on budgeting and prioritising necessary expenses to get back on your feet.

https://www.ssda.co.za/take-control-of-your-debt-and-protect-your-credit-record/

to manage your debt obligations better

Debt review is a significant step. Once in debt review, you cannot get new credit until all debts are settled. Engage with a reputable debt review agency and understand the implications before proceeding.

https://www.ssda.co.za/take-control-of-your-debt-and-protect-your-credit-record/

to manage your debt obligations better

Using home loan equity to consolidate debt can be risky. It might put your home at risk if you fall behind on repayments. If you consolidate, ensure all overdue instalments are included in the new debt balance.
https://www.ssda.co.za/take-control-of-your-debt-and-protect-your-credit-record/

to manage your debt obligations better

Paying off debts with the highest interest rates first can significantly reduce the overall interest you pay. As you eliminate one debt, redirect those payments to the next highest-interest debt to speed up your path to financial freedom.

https://www.ssda.co.za/take-control-of-your-debt-and-protect-your-credit-record/

to manage your debt obligations better

If you are at risk of defaulting on debt repayments, contact your creditors proactively. Ignoring debt won't make it disappear; it can lead to legal action and asset attachment and will negatively damage your credit score which is crucial to your future creditworthiness.

If you are contacted by a debt collection agent, engage! As debt collection agents, we can open channels and facilitate the discussion and negotiation with your credit provider for a restructure of your debt to more manageable repayments.

https://www.ssda.co.za/take-control-of-your-debt-and-protect-your-credit-record/

Between April 2022 to Feb 2023, 421 permanent employees at Shapiro Shaik Defries and Associates were put through their paces in various training and skills development programmes. In total, 4256 training opportunities were taken up by 421 employees to further develop their skills and competencies, and enhance their career progression within the business.

It’s this exceptional commitment to entrenching a culture of lifelong learning as well as shaping and growing the careers of young South Africans that saw SSDA recently presented an award by the Finance and Accounting Services Sector Education and Training Authority (FASSET) for its commitment to skills development for its employees.

Shapiro Shaik Defries and Associates recognised by FASSET for its commitment to lifelong learning interventions and skills development - SSDA Between April 2022 to Feb 2023, 421 permanent employees at Shapiro Shaik Defries and Associates (SSDA), a leading collections and recoveries BPO, were put

Congrats to our Top Collect Stars for November. We recognise and appreciate the tremendous efforts and experience you bring to the table, striking the balance between ensuring that debt is successfully recovered while every debtor is always treated fairly, with dignity and respect for their unique circumstances. Our Collect Stars are absolute professionals in striking this important and delicate balance.

Glitz & Glamour, a whole lot of fun and most of all, acknowledgement and appreciation for a tough job incredibly well done! Our Alefbet Collections & Recoveries year-end dinner was the perfect opportunity to recognise and thank our colleagues for their efforts and commitment to our business and our clients.

The afternoon kicked off with the awards ceremony for long service awards as well as our top performers who never miss an opportunity to raise the bar and excel at what they do.

After a sumptuous dinner, we got to dance the night away and there were some pretty epic dance moves going down. Overall, a great evening spent with amazing colleagues and an opportunity to wind down and reflect on what has been a rollercoaster year. To every colleague who works hard at collecting what’s due, fairly and efficiently, and keeps the wheels of South African industry and our economy turning – Thank you for what you do!

Hat's off to our Top Collect Stars for August and September who went above and beyond!

We’re incredibly proud of our people, and we recognise and appreciate the tremendous efforts and experience you bring to the table, striking the balance between ensuring that debt is successfully recovered, while the debtor remains a loyal customer that is always treated fairly, with dignity and respect for their unique circumstances.

Congrats to our Top Collect Stars who are absolute professionals in striking this important and delicate balance.

We are recruiting for a Collections Operations Manager.
Job Type: Full-time, Permanent
Location: Randburg, Johannesburg
Salary: Basic + Uncapped Commission

Shapiro Shaik Defries and Associates is recruiting to hire a Collections Operations Manager to lead, manage and support the operations team to ensure the ex*****on of the collection’s strategies through the management of the daily productivity in and output measures required to achieve and exceed the client and internal collections targets.

QUALIFICATIONS & EXPERIENCE REQUIRED
• Minimum Matric qualification is mandatory.
• Tertiary qualification or course in Management is an advantage.
• 7+ years working experience in a large call centre at a debt collection company or in financial services.
• 5+ years proven experience as Collections Call Centre Manager or in a similar role, preferably with retail collections experience.
• Sound understanding of collections KPAs and KPIs within an account delinquency life cycle.
• Good understanding of business functions such as HR, Finance, Marketing.
• Working knowledge of data analysis and performance/operations metrics.
COMPETENCIES & SKILLS
• Aptitude in decision-making and problem-solving.
• Customer Centric.
• Excellent interpersonal and public speaking skills.
• Meticulous and detail orientated.
• Outstanding organisational and leadership abilities.
• Strong leadership skills.
• Strong multitasking and cross-functional skills.

TO APPLY: Forward your detailed and updated CV with qualification copies to us using the link below:
https://za.indeed.com/job/collections-operations-manager-9a7a2e5b3e24e104?_gl=1*2onsh5*_gcl_au*MTgzNjY1MTI1NS4xNjkxMzExMTUz

If you have not been contacted within two weeks, please consider your application as unsuccessful.

We are recruiting for a Compliance & Quality Officer.
Job Type: Full-time, Permanent
Location: Randburg, Johannesburg

Shapiro Shaik Defries and Associates is looking to hire a Compliance and Quality Offer to provide leadership and management, which will play a pivotal role in shaping the Company’s compliance strategies, ensuring regulatory adherence, operational quality and fostering a culture of high quality and compliance.

QUALIFICATIONS & EXPERIENCE REQUIRED
• Tertiary qualification or course in Law, Management, or Compliance.
• 5+ years' experience in a compliance role preferably at a debt collection or financial services company.
• Solid understanding of regulatory requirements in the collections space and NCA.
• Experience in setting up compliance frameworks and driving compliance monitoring.
• Understanding of risk management principles and compliance best practices with the call centre / EDC space.
• Good understanding of business functions such as HR, Finance, etc.

COMPETENCIES & SKILLS
• Self-Starter.
• Strong attention to detail and able to work independently and under pressure in a fast-paced environment.
• Ability to see the bigger picture and plan strategically.
• Excellent communication and interpersonal skills with the ability to build relationships with internal teams, external stakeholders and regulatory authorities.
• Strong problem-solving skills with the ability to identify and mitigate risks effectively.
• Ability to make recommendations to improve performance or risk mitigation.
• Mentor and develop QA Team to drive operational excellence and quality.

TO APPLY: Forward your detailed and updated CV with qualification copies to us using the link below:
https://za.indeed.com/job/compliance-quality-officer-4bac3af18f7f94f3?_gl=1*8v8jb9*_gcl_au*MTgzNjY1MTI1NS4xNjkxMzExMTUz
If you have not been contacted within two weeks, please consider your application as unsuccessful.

Alefbet C&R are behind the Bokke!
Bring the trophy home, boys

Go Bokke!!!

Congrats to our Top Collect Stars for July! At Alefbet Collections & Recoveries, we're proud of our high-performing team of agents who have an unlimited ability to always go above and beyond in all that they do. At the end of it all, the best outcome is one where the debt is successfully recovered and the debtor remains a loyal customer as they were treated fairly, with dignity and respect for their unique circumstances. Our Top Collect Stars are absolute professionals in striking this important and delicate balance.

Hat’s off to our Top for June 2023. At Alefbet Collections & Recoveries, we’re incredibly proud of our people, and we consider ourselves privileged to work with a team of colleagues who always go above and beyond in all that they do. These are people who bring an incredible work ethic, professionalism and empathy to the people they are engaging with, and most importantly keep the wheels of our economy turning by collecting what’s due. Congrats to our Top – onwards and upwards always!

Nelson Mandela said: ”What counts in life is not the mere fact that we have lived. It is what difference we have made to the lives of others that will determine the significance of the life we lead.”

For Mandela Day, we dedicated our 67 minutes to the children at the The Lighthouse Baby Shelter where we got to spend time with them, playing and spoiling them with extra special treats, goodie bags and groceries. It was an incredibly special day, reminding us of the many seemingly simple ways that we can bring so much joy to these precious hearts. Never take simple acts of kindness for granted. Most of all, let’s make every day .

Peter Drucker said that ‘culture eats strategy for breakfast’. At Alefbet Collections & Recoveries, we believe that the best strategy is moot if your people don’t share a defining culture and values. The culture of an organisation is driven and led from the top – this is where the example is set - while our company values influence our culture and drives the ‘how, what and why’ of our business.

It’s one of the reasons why we dedicate focused time to defining, refining and driving these critical aspects in our business, and within our people. Last week, our Alefbet C&R Leadership team were put through their paces, ‘trapped’ in an Escape Room game where they had to find clues and solve a series of puzzles to escape before the time ran out. The crux of the exercise is to boost our team’s ability to work co-operatively, to solve complex problems and think out-of-the-box. We got to debate and refine our values by collectively defining our purpose and vision, inspiring action across all our colleagues by setting the example at the top.

We know that company culture and values will happen, whether we work on it or not. We choose to work on it, creating an environment for our people to thrive, to love what they do and why they do it. In so doing, we get to bring passion, trust, collaboration, curiosity and an enduring entrepreneurial spirit in all that we do for our clients and each other!

‘The strength of the pack is the wolf, and the strength of the wolf is the pack!’ Rudyard Kipling’s Jungle Book.

&Upwards

THIS is what drives us! On 30 June, we got to celebrate with 23 amazing young people who completed their Contact Centre Support learnership – another very successful collaboration with SA Business School which delivered the Contact Centre Support Learnership, and SSDA and ITCBA providing the all-important workplace experience. We are especially delighted that every learner has gone from unemployed, to now gainfully and fully employed in permanent positions within our business network!

Our leadership team got some serious inspiration and motivation following a workshop facilitated by the FutureFit Academy – one of our group companies in the Alefbet Group. The workshop was focused on development within the business, and about reinvigorating and revisiting our company values and culture.

Technology and AI are increasingly playing a huge role not only in our business, but in our personal lives and our way of work and learning. So it made perfect sense to put our leadership team through their paces with an exciting game called “Dawn of Disruption” – developed by SA innovation expert and futurist Dean Furman, which teaches players about the theoretical uses of AI, including the technology’s profit-boosting applications.

Each leader also worked through the Five Lens Report, and discovered more about their personality types and understanding the drivers and motivations behind their behaviours based on the .

Overall, a thoroughly enjoyable and insightful day and a super motivated and amped leadership team ready to roll!

Collections is one of the toughest gigs, and we're proud to celebrate the agents who perform at the highlest levels of professionalism, and most of all empathy with the people they are working with. Super proud of our for April and May who joined the business leadership for a special breakfast in their honour in JHB and CT.

We are hiring! SSDA is looking for a dynamic trainer to join our team, based at our head office in Randburg, JHB. This is a full-time position.

JOB PURPOSE:
• Facilitate induction programs and other training programs for employees.
• Evaluate Call Centre employee’s performance and calls to gauge skills gaps.
• Create training programs and coach to address skills gaps in employees.
• Prepare learning materials for training programs.

QUALIFICATION AND EXPERIENCE REQUIRED
• Minimum Matric qualification is mandatory.
• Training qualification is an advantage.
• 2+ years Call Centre Trainer/Facilitator and Coach experience in a Debt Collections environment.
• Proven experience identifying employee skills/competency gaps.
• Proven experience in the evaluation of calls and on the job coaching.
• Proven experience in compiling training material, applying it and conducting training and coaching relevant to the success of a Debt Collections Call Centre environment.
• Good knowledge on the DCA, NCA and POPIA.

COMPENTENCIES AND SKILLS
• Ability to collate and present information accurately and provide insight into training initiatives.
• Ability to report and communicate with inter-departments regarding training initiatives and coaching.
• Excellent organisational, planning and time-management skills.
• Flexible and able to work under pressure.
• Passionate to drive continuous development.
• Positive attitude and energetic.
• Proficient in MS Office Word, Excel, PowerPoint & Outlook.
• Reliable.
• Self-driven and self-motivated.
• Strong verbal, written and interpersonal communication skills.
• Structured and detail orientated.
• Team-player.

Deadline to apply is 31 May 2023. TO APPLY follow the link: https://za.indeed.com/job/trainer-a4f3e425f2581616

Yesterday, we celebrated , dedicated to the people of Africa who inspire with our warmth, our empathy, our diversity, our energy, our hope, our humanity. What an amazing show of solidarity by our colleagues – the pride and tradition was next level amazing!

This year, marked the 60th anniversary of the founding of the Organisation of (OAU) the precursor to the African Union on 25 May 1963, reflecting on the progress that has made, while highlighting the many common challenges that the continent faces in a global environment.

https://maroelamedia.co.za/geldsake/verbruikersake/verbruikersake-druk-op-saners-se-beursies-neem-steeds-toe/

Verbruikersake: Druk op SA’ners se beursies neem steeds toe | Maroela Media “Hoekom sien ons nie dat meer beslissende stappe gedoen word nie?"

At Alefbet Collections & Recoveries, we’re proud to have a top-class team of collection agents who have honed their skills and deliver exceptional service and returns for our clients. Collections is one of the toughest gigs, and it demands tremendous tenacity, professionalism, and most of all empathy with the people you are working with. Huge congrats go to our Top CollectStars for March, who were celebrated at a breakfast with the business leadership in JHB and CT.

Today is – an awesome cause supported by 340 employees at Alefbet Collections & Recoveries. Slipper Day is the largest annual fundraising campaign for the Reach for a Dream Foundation, with all proceeds raised going towards helping children with life-threatening illnesses fulfill their dreams. What an honour and privilege for us to be part of this!
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Hat’s off to our top performers in our recent Incentive Awards. Collections is a tough gig, but it’s critically important in keeping businesses sustainable and our economy going. Recognising every consistent achievement - small and large - of our colleagues, means the world to an amazing group of collections agents who always strive to go above and beyond!

We’re incredibly proud of our first group of learners who completed their 1-month induction training with ITCBA and have now commenced workplace experience with SSDA through their with the BPO Skills Academy (BSA).

We entered into an agreement with BSA for us to be the host employer for 80 learners on an NQF-accredited learnership with BSA. In total, we will recruit 40 learners to ITCBA and 40 learners to SSDA, based at our Cape Town offices.

We are so proud and excited to be playing a continuous role in shaping and uplifting our youth with the skills and employment opportunities needed to carve out meaningful, sustainable careers. There is really nothing that tops the joy of seeing our young people - with the ambition and commitment to see things through - grow, thrive, succeed and change their lives for the better!