South African Council of Shopping Centres

2025 is almost here, we’re excited to see how shopping centres are adapting to the changing behaviours of consumers! 🛒✨

With sustainability, community engagement, and digital innovation at the forefront, shopping centres are transforming into multifaceted spaces that offer more than just shopping.

What features do you wish to see in your local shopping centre this year? Let us know in the comments!

Every year, shopping centres evolve to incorporate the latest trends that shape their customers' retail experiences!

From the rise of experiential shopping in malls to the integration of technology enhancing customer engagement, the South African shopping landscape is evolving rapidly. Retailers are now focusing on creating immersive experiences and personalised services that cater to your needs.

Are you ready to explore the new wave of shopping? Share your favourite shopping centre experiences with us!

Exciting news! A new shopping centre is scheduled to launch in Limpopo this September.

Be sure to check it out: https://bit.ly/MadombidzhaMall

New shopping mall opening in South Africa next month A new mall is opening in rural Limpopo next month, adding to a growing retail development trend in South Africa.

Get ready to explore the economic landscape of a new South Africa!

Join us for a captivating Western Cape Chapter Breakfast event on Thursday, September 5th.

Isaac Matshego, Senior Economist at Nedbank, will delve into the critical challenges and opportunities shaping our nation's economic future.

Don't miss this chance to gain valuable insights and network with industry leaders.

Email [email protected] for more information

📅 Save the Date!

SACSC Congress 2025
Date: 5 - 7 August 2025
Location: CTICC, Cape Town

Join us at the South African Council of Shopping Centres (SACSC) Congress 2025. Immerse yourself in groundbreaking discussions, innovative retail strategies, and unparalleled networking opportunities.

This is where the future of retail begins.

Stay tuned for more details. We can't wait to see you there!

Online shopping is convenient, sure, but there's something special about experiencing things in person.

Shopping Centres offer more than just stores – they offer an experience you won't find online:

-Try it before you buy it
-Instant gratification: No waiting for deliveries! Find what you need and walk out with it the same day.
-Family fun & social connection
-Expert advice & support
-Community vibe: Feel the buzz of people around you, discover new stores, and support local businesses!

P.S: Physical shopping is still winning!

Thank you for attending SACSC Congress 2024!

A huge thank you to all our attendees, speakers, and sponsors for making this year's congress a resounding success!

Stay tuned for updates as we prepare for SACSC Congress 2025! Exciting developments are on the horizon, and we can’t wait to see you again!

Final day of the SACSC Congress 2024!

Our speakers are dropping brilliant insights, and the energy is electric. From groundbreaking research to inspiring discussions, we've been blown away.

If you're not here soaking up the knowledge and networking, you're missing out!

As the delegates gather for lunch, we get an opportunity to network and collaborate! It's not just about the food - it's about exploring the latest innovations and marketing tools from top exhibitors like Hungry Lion, Bootlegger, Absa, Tomtoc and many more!

The SACSC Congress creates the perfect opportunity for like-minded industry professionals to connect, collaborate, and learn from each other. Networking is at the heart of this annual event, and we can't wait to see the meaningful connections and partnerships that will be formed.

Great news for SACSC members attending the Congress! ‍

A fantastic Google Walk-Through of the venue has been created by our fellow SACSC member, Polygonprop! This will be a huge help for familiarising yourself with the layout and planning your time at the Congress.

Huge thanks to Polygon Prop for their contribution to the SACSC community!

Here's the link to the Google Walk-Through: https://shorturl.at/s6JaG

Google Maps Explore a place through a 360° photo.

Day 1 of the is off to an amazing start! Over 1400 industry leaders have descended on the CTICC for three days of networking, learning, and inspiration.

Our innovative 'speed dating' networking format has received enthusiastic feedback. The presentations have been exceptional, and we are thoroughly enjoying the opportunity to explore the remarkable exhibitors.

Can't wait to see everyone tomorrow!

A moment of tranquillity before the excitement begins at the SACSC Congress 2024!

Our exhibition hall is currently preparing to welcome a vibrant community of innovators and thought leaders.

Stay tuned for updates as this space transforms into a dynamic hub for connection and collaboration.

We're looking forward to seeing you at the SACSC "Think Again" Congress 2024!

We have something to warm you up in the Cape Town winter weather to keep the inspiration flowing throughout the congress! ✨

See you soon 💥

Prepare yourself for a transformative experience as leading speakers discuss innovation, inspiration, open-mindedness, and more.

Don't miss out on our premier networking event of the year!

Join us for a thought-provoking session on "The Changing Roles of Stores" as we delve into the dynamic landscape of retail reshaping in response to evolving digital commerce and a diverse customer base. Discover how physical stores are adapting to meet the needs of today's complex consumer and the innovative ways brands are redefining the in-store experience.

Headlined by international speaker Jack Stratten, Head of Trends at INSIDER TRENDS, this presentation will highlight the latest customer and ecommerce trends driving transformative shifts in physical retail.

Secure your spot at SACSC Congress and be part of this engaging discussions.

Contact: [email protected] to find out more!

Speaker Announcement 📢

Prepare to be captivated by Léan Boezaart, the Co-founder & CEO of Freedom of Movement, as he shares key milestones from their 11-year journey, insights into their partnership with Siya Kolisi, and a glimpse into the future plans for FOM in the DTC retail landscape in South Africa and beyond.✨

Explore the groundbreaking strides made by South African brands in the direct-to-consumer space, focusing on product innovation, customer connections, and strategic growth strategies. Freedom of Movement, a success story since its inception in 2013, has evolved into a powerhouse with 26 stores nationwide and a strong online presence.

👉For more information email [email protected]

Are South African brands winning with connection & innovation?

Customers crave connection, and local brands are building genuine relationships, fostering trust and loyalty. Plus, innovation keeps things fresh, with new products meeting evolving needs.

Is this setting South African brands apart? Stay tuned to discover how they're revolutionising the retail experience with ingenuity and heart at the SACSC Congress 2024!

Join us at SACSC Congress 2024!

We dive into Collective Individualism - Sustainably Relevant Through Participation. Discover how co-creation, strategic design, and rapid transformation shape vibrant retail spaces that celebrate both individuality and unity.

Don't miss out!

Did you know that increasing dwell time by just 1% can lead to a 1.3% increase in sales?

Investing in a comfortable and engaging environment pays off!

In the last 5 years, the retail and shopping sector has refocused its attention on building strategies that keep shoppers in the centres for longer, understanding the needs of individual shoppers, and providing them with a more tailored experience than ever before. While spending and foot traffic are invaluable statistics for measuring the success of a shopping centre and the brands within, dwell time—how long a shopper, their family, or their use of working environments will be using the space—is equally crucial for creating customer satisfaction, retention, and overall brand loyalty. Co-creation, strategic design, and the speed of transformation converge in the dynamic landscape of retail environments.

Find out who our next speaker highlight is this week!

Get ready to rethink and reshape your retail strategy!

Join us at the upcoming SACSC Congress to discover the latest insights on modern shopper behaviour and the emerging trends reshaping the retail landscape.

Hear from Sharon Yourell Lawyor, an industry and retail expert on how to harness the signals of change and stay ahead of the curve. Don't miss out on this opportunity to transform your business and win with the modern shopper!

Why Shopping Centres Need Loyalty Programmes and Customer Engagement Techniques

In today's competitive retail landscape, attracting and retaining customers is crucial for shopping centres. Here's why:

Customers crave experiences: Today's shoppers want more than just products. Loyalty programmes that offer points for visiting or participating in events like cooking classes or live music create a reason to choose one centre over another.

Data drives decisions: Loyalty programs gather valuable customer data. Shopping centres can use this information to personalise offers and promotions, making customers feel valued and increasing the likelihood of repeat visits.

Building a community: Loyalty programmes can foster a sense of belonging. Exclusive discounts, member-only events, and early access to sales create a community feel, keeping customers coming back for the experience, not just the stores.

By implementing strategic loyalty programmes and engaging customers through exciting experiences, shopping centres can transform themselves from retail spaces into vibrant hubs, ensuring their success in the ever-evolving retail world.

Shopping centres are facing a makeover! Forget sterile stores lined up in a row. The future is all about creating a welcoming community atmosphere. Here's why this shift is crucial:

Firstly, it's a matter of survival. Today's shoppers crave experiences, not just products. Community-focused centres offer that "something extra" – a place to gather, relax, and connect. Think art exhibits, cooking demonstrations, or even play areas for kids. These events draw people in and keep them coming back for more.

Secondly, strong community ties mean loyal customers. When a centre feels like an extension of their neighbourhood, people are more invested in its success. They're more likely to shop there regularly, support local vendors within the centre, and recommend it to friends.

Finally, community centres become economic powerhouses. Local businesses can thrive alongside established chains, offering unique products and a personal touch. This diversity attracts a wider range of shoppers, boosting the centre's overall appeal and economic impact on the area.

In short, building community isn't a fad – it's the future of shopping centres. By fostering connections and creating a vibrant atmosphere, these centres can ensure their success in an ever-changing retail world.

Only 6 Weeks to Go!

Get ready to THINK AGAIN at the most anticipated event of the year! The SACSC Congress 2024 will share executive-led insights, cutting-edge trends, and game-changing innovations that are transforming the global retail landscape.

Why you can't miss this:

✨ Exclusive insights from industry experts
✨ Discover the latest trends reshaping shopping centres, brands and retail
✨ Network with top retail decision-makers and industry thought leaders

Email: [email protected] to book your seat! Join us in 6 weeks and be part of the future of retail!

The past few years have been tough across the world, but particularly for South Africans. Declining interest rates should make the world, including South Africa, feel a bit better, providing support for SA assets and the rand.

Electricity, rail and ports can’t be worse than last year, and despite government mismanagement, should show some improvement. But risks remain. Two wars plus elections – not only in SA, but also in the US – could darken an otherwise reasonably positive picture.

Join us as we welcome Jeremy Gardiner back to the SACSC Congress, to share insights on investment trends 2024, and talk about the social and economic landscape for local and global markets.

2024 SACSC International Tour - Day 1

The retail and shopping centre industry is a dynamic, fast paced and exciting one filled with situations where one needs to be able to be agile and adapt! We used those skills well today when the first flight after landing at London Heathrow was cancelled. The group did well, three different train groups, a plane group, a few tubes, taxis and change overs but all made it to the hotel by mid-day 😀.

We then got to explore The Trafford Centre in Manchester over 200 000m2 including the adjacent Trafford Palazzo which opened 3 years ago. We could see some similarities of centres back home.

Look forward to commencing the 2024 SACSC International Tour tomorrow. Our group of 52 delegates meet in Manchester.
Follow our tour on Facebook for daily updates

The future of seamless payments is here! ️

Gone are the days of fumbling for cash or swiping endless cards. At SACSC, we're embracing the future of retail payment! Here's a breakdown of some trends that are replacing cash:

Scan & Pay: Apple Pay, Google Pay, and Samsung Pay services allow users to store their credit/debit card information securely on their smartphones and pay with a simple tap or scan at contactless terminals.

Tap to Pay: Tap your contactless credit card, phone or even your smart watch on designated readers for a speedy checkout experience.

SnapScan: Snap scan when you fuel up at selected petrol stations.

Loyalty Programs: Customers can simply scan their loyalty cards at checkout, which automatically deducts the payment and adds any loyalty points.

What's your favourite way to pay? Let us know in the comments below!

Our retailers are getting involved! Make Your Vote and Enjoy a Sweet Treat!

Exercising your right to vote is a crucial part of democracy, and we're excited to see you make your mark! As a special thank you, flash your "I voted" thumb mark and enjoy a complimentary treat at your nearest shopping centre to redeem a free doughnut at selected Krispy Kreme's or a cup of coffee from Wimpy SA and Spur.

Data Privacy Challenges & Solutions

Until now, third-party cookies have been key to gathering customer data, but privacy concerns are seeing their rapid demise. According to recent GWI research, 52% of consumers worry about how companies use their personal data online, while 32% revealed that they were concerned about governments tracking them online.

This creates something of a quandary: If you want your business to succeed, you really need to understand who your customers are, where they are, what they want and how to reach them. But how do companies excel at this if they don’t have the ever-reliable cookie to depend on? Read more to learn about the solutions: https://www.linkedin.com/pulse/data-privacy-challenges-solutions-uu2lf/?trackingId=HPQANHyUIfcIsAy8xi3I5A%3D%3D