Zoanite Customer Care Training & Consultancy

Nokia CEO ended his speech saying this “we didn’t do anything wrong, but somehow, we lost”.

During the press conference to announce NOKIA being acquired by Microsoft, Nokia CEO ended his speech saying this “we didn’t do anything wrong, but somehow, we lost”.

Upon saying that, all his management team, himself included, teared sadly.

Nokia has been a respectable company. They didn’t do anything wrong in their business, however, the world changed too fast. Their opponents were too powerful.

They missed out on learning, they missed out on changing, and thus they lost the opportunity at hand to make it big.

Not only did they miss the opportunity to earn big money, they lost their chance of survival.

The message of this story is, if you don’t change, you shall be removed from the competition.

It’s not wrong if you don’t want to learn new things. However, if your thoughts and mindset cannot catch up with time, you will be eliminated.

Conclusion:

1. The advantage you have yesterday, will be replaced by the trends of tomorrow.

2. You don’t have to do anything wrong, as long as your competitors catch the wave and do it RIGHT, you can lose out and fail.

3. To change and improve yourself is giving yourself a second chance.

4. To be forced by others to change, is like being discarded.

5. Those who refuse to learn & improve, will definitely one day become redundant & not relevant to the industry.

They will learn the lesson in a hard & expensive way.

No one owes you anything. Get up and work hard for what you want.

Happy weekend 🎉Zoanite Customer Care Training & Consultancy

𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙥𝙡𝙖𝙣𝙣𝙞𝙣𝙜 is vital for success as it provides direction, anticipates challenges, and maximizes opportunities.

Tips for planning;

1. Setting clear goals
2. Regularly reviewing and adjusting plans
3. Involving key stakeholders in diverse perspectives.





Get in touch with us for all your leadership and customer service training
Email: [email protected]
Cell: 968412827

Happy December 👌💕

𝑻𝒓𝒂𝒊𝒏 𝒂𝒏𝒅 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 𝑺𝒕𝒂𝒇𝒇

Ensure that your team is well-trained and supported to deliver exceptional service. Investing in their development pays off in customer satisfaction.

𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒂𝒏𝒅 𝑬𝒎𝒐𝒕𝒊𝒐𝒏𝒂𝒍 𝑪𝒐𝒏𝒏𝒆𝒄𝒕𝒊𝒐𝒏𝒔

Emotions strongly influence customer experiences and purchasing decisions. As a business always strive to create positive emotional connections with customers as they tend to build stronger loyalty and brand advocacy.

Don’t laugh 😇

TikTok · dadrespect 1.2M likes, 8675 comments. “ ”

Mistakes are stepping stones to wisdom. Each stumble is an opportunity to grow, learn, and refine our path.

good morning

Setting and achieving goals is not a straight path 💯

Keep pushing !

Perseverance 💕✅.
have a successful week!

When you change or improve your lifestyle, some people start to criticize and make rude comments about you. This is because you are reminding them of how much they need to do themselves.

So, they can't celebrate your new hairstyle, weight loss, business, or any achievements because they feel insecure about the work you are doing and exposing what they are not doing.

your comments or experience? 😂😂

@ New Week! 🥳
You will succeed this week! Don't give up!

𝑹𝒆𝒄𝒉𝒂𝒓𝒈𝒆 𝒂𝒏𝒅 𝑹𝒆𝒏𝒆𝒘

I know the temptation is high for customer service professionals to run personal errands whenever they get an off day to rest😎 if you’ve been in this field you know exactly what I mean .😅

What we do... 🛍 understandably because we do not get enough time to ourselves
This weekend take time for self-care and rejuvenation. A well-rested and motivated you is essential for providing exceptional service. Remember, you make a difference in the lives of your customers—keep up the great work!"

𝑳𝒆𝒂𝒓𝒏, 𝑼𝒏𝒍𝒆𝒂𝒓𝒏, 𝑹𝒆𝒍𝒆𝒂𝒓𝒏

The world of customer service is ever-evolving. Be a leader who embraces change, encourages a culture of continuous learning, and stays ahead of the curve. 📚

On this Friday, let's reaffirm our commitment to leadership that transforms not just customer experiences but the entire journey. Together, we create moments that matter. 💙

get in touch with us 968412827 to learn more about Zoanite Customer Care Training & Consultancy

Is the customer always right?

Good Morning.

Every business owner and support staff need to understand the needs of customers in order to serve them right.

We try again this week! Have a productive week

Good morning

𝑪𝒆𝒍𝒆𝒃𝒓𝒂𝒕𝒆 𝑺𝒖𝒄𝒄𝒆𝒔𝒔𝒆𝒔, 𝑳𝒆𝒂𝒓𝒏 𝒇𝒓𝒐𝒎 𝑪𝒉𝒂𝒍𝒍𝒆𝒏𝒈𝒆𝒔

Acknowledge your achievements and the impact you've had on customers. Also, don't be discouraged by challenges. They are opportunities to learn and grow, ultimately making you a stronger customer service professional.





Get in touch with us for a bespoke training session.

968412827
[email protected]

𝑮𝒐 𝑨𝒃𝒐𝒗𝒆 𝒂𝒏𝒅 𝑩𝒆𝒚𝒐𝒏𝒅

Delight your customers by going the extra mile. Anticipate their needs and offer solutions before they even ask. This level of service sets you apart and creates loyal, happy customers.

𝑪𝒐𝒏𝒕𝒊𝒏𝒖𝒐𝒖𝒔 𝑳𝒆𝒂𝒓𝒏𝒊𝒏𝒈

Stay updated with the latest trends and techniques in customer service. The more you know, the better equipped you are to handle any situation.

Happy New Month 11.23🕘. May this month bring you Joy & Success.

𝑬𝒎𝒑𝒂𝒕𝒉𝒚 𝒊𝒔 𝑲𝒆𝒚

Put yourself in the customer's shoes. Understand their needs and concerns. Show genuine empathy and let them know you're here to support them. This small act can turn a frustrated customer into a satisfied one.

𝑬𝒎𝒃𝒓𝒂𝒄𝒆 𝒂 𝑭𝒓𝒆𝒔𝒉 𝑺𝒕𝒂𝒓𝒕

Kick off the week with enthusiasm and a positive mindset. Each interaction is an opportunity to make a difference in someone's day. Approach every customer with a smile and a genuine desire to help.

Free men we stand ! Happy birthday mother Zambia 🟢⚫️🔴🟠

Happy Monday folks , have a great week!

Customer care training is a crucial investment for businesses looking to enhance customer satisfaction, build strong relationships, and improve overall performance.

By focusing on effective communication, problem-solving, and empathy, organizations can create a culture of exceptional customer service that differentiates them from competitors.

Investing in customer care training demonstrates a commitment to customer-centricity and ultimately contributes to long-term business success.

Get in touch with us for customized customer care training . Thank you My Hair Is Zambian

Get in touch with us on 0968412827
[email protected]

Remember, you play a vital role in creating positive experiences for customers. Your dedication and passion for excellent service make a significant impact. Happy Monday! You've got this!

Happy Saturday 😂😂

TikTok · Blessings 137.9K likes, 4189 comments. “ 🇰🇪 ”

Good morning

I am excited to share that our recent Customer Service Training session, was a tremendous success! During the training, our dedicated team members came together to enhance their skills and knowledge in providing exceptional customer service.

The training program focused on various aspects of customer service, including effective communication techniques, problem-solving strategies, and empathy-driven service delivery. Our trainers shared valuable insights and real-life scenarios, enabling everyone to grasp the essence of outstanding customer support
Thank you Her Rootz Hair Studio

What are you wait for ! Book your slot now for your self or your team members!

Call 📞 on 0968412827
[email protected]