Luka's Technology Page
Nearby computer & electronics services
Jason Moyo Avenue
Eastgate Market
#
Corner Angwa and Jason
Jason Moyo
Sam Nujoma Avenue
George Drive Msasa
00263
48 Nelson Mandela/Angwa opp Fbc Centre@ Roslin house 1st floor suite 108
Chadcombe
5598
123 Street
Shop G13 Angwa City Ground Floor
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We find solutions where others find problems. Concentrate on ur bizness, leave the tech aspect to us. CPME (Certified Primergy Maintenance Engineer).
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Troubleshooting Techniques
1 Ask questions: ask good questions and do not ever make the user feel you are witch-hunting.
2 Come up with a theory or a probable cause (be on the lookout for obvious things).
3 Test the probable cause or theory developed in step 2 to determine the cause.
4 If the theory or probable cause is relevant proceed to step 6.
5 If the theory or probable cause is denied develop another theory and test it again.
6 Develop an action plan to tackle the problem.
7 Implement the solution.
8 Verify the problem has been resolved and the system is functional. If necessary apply preventive measures.
9 Findings, actions, and results have to be documented for future reference.
10 Get the customer to sign off the job.
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