BOQ 455 Bourke Street

We're giving BOQ internet banking a fresh new look! While we make these exciting updates, there will be a brief service interruption. Don't worry, all the great features, tools, and functions you love will still be there.

During the service interruption, BOQ internet and mobile banking will be unavailable between 11:00pm Saturday, 9 November to 9:00am AEST Sunday, 10 November.

Here are a few tips to help you prepare:
👉 You won’t be able to access your BOQ internet or mobile banking to make transfers during the maintenance window, so we recommend making any transfers you might need for the weekend into your transaction account on Friday, 8 November.
👉 Instore and online payments using debit and credit cards (including digital wallets) will be available.
👉 Withdrawals at ATMs using your debit card will available.
For more information and further updates on this maintenance, visit our website: https://www.boq.com.au/IBHelp/IBStatus

We’re completing system maintenance on our banking platforms this weekend. This maintenance is a crucial step in our ongoing digital transformation journey, aimed at not only launching new products and features but also enhancing your customer experience.

The myBOQ app will be unavailable between 1:00am – 8:00am AEST Sunday, 3 November.

Here are a few tips to help you prepare:

👉 You won’t be able to access your myBOQ app to make transfers during the maintenance window, so we recommend making any transfers you might need for the weekend into your transaction account on Saturday, 2 November.

👉 During this period, instant payments into your account using PayID will be delayed and expected to land later in the day on Sunday, 3 November.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available, reduced limits may apply.

👉 Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday, 2 November if you think you’ll need it.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply. We recommend withdrawing cash on Saturday, 2 November if you think you’ll need it.

For more information and further updates on this maintenance, visit our website: https://www.boq.com.au/IBHelp/IBStatus

🛑 Scam alert 🛑

We’re seeing an increase in reports of bank impersonation scams, with scammers calling customers and notifying them of an unauthorised transaction, and requesting the customer provide a one-time password to stop the transactions. If a one-time code is provided, it can be used to complete a fraudulent card transaction.

🚩 Red flags to look out for:
👉️ Scammers have been known to typically call anonymously from private numbers or landlines that may impersonate genuine BOQ phone numbers.
👉️ The scammer often emphasise urgency and allude to your account being compromised to pressure you to provide your personal information quickly.
👉️ Scammers may seem knowledgeable and recite personal details that you have recently entered in an online form. Consider calls received soon after clicking online links or entering your phone number into online forms.
👉️ Multiple calls from the same number claiming to be from different organisations or financial institutions.

If you believe that you’ve been a victim of a scam, call us immediately on 1300 55 72 72 (Mon – Fri 8am-8pm, Sat 9am-5pm AEDT)

For more information and tips on keeping you safe from scams, visit scamwatch.gov.au.

Visit boq.com.au/fraud-and-scams to keep up to date on how we’re supporting customers.

It's Cyber Awareness Month, so let's focus on keeping your accounts and devices secure with 4 simple safeguards. 🔐 📱

We’re completing system maintenance on our banking platforms this weekend, so the myBOQ app will be unavailable between 12:00am – 5:00am AEST Saturday, 7 September.

Here are a few tips to help you prepare:
👉 You won’t be able to access your app to make transfers during the maintenance window, so we recommend making any transfers you might need for the weekend into your transaction account on Friday, 6 September.

👉 During this period, instant payments into your account using PayID will be delayed and expected to land later in the day on Saturday, 7 September.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available, reduced limits may apply.

👉 Transfers made to your transaction account on Saturday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Friday, 6 September if you think you’ll need it.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply. We recommend withdrawing cash on Friday, 6 September if you think you’ll need it.

For more information and further updates on this maintenance, visit our website: www.boq.com.au/IBHelp/IBStatus

We’re completing system maintenance on our banking platforms this weekend. The myBOQ app will be unavailable between 1:00am – 9:30am AEST Sunday, 18 August, and BOQ internet and mobile banking will be unavailable between 12:00am – 4:00am AEST Sunday, 18 August.

Here are a few tips to help you prepare:
👉 You won’t be able to access your myBOQ app and BOQ internet or mobile banking to make transfers during the maintenance window, so we recommend making any transfers you might need for the weekend into your transaction account on Saturday, 17 August.

👉 During this period, instant payments into your account using PayID will be delayed and expected to land later in the day on Sunday, 18 August.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available, reduced limits may apply.

👉 Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday, 17 August if you think you’ll need it.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply. We recommend withdrawing cash on Saturday, 17 August if you think you’ll need it.

For more information and further updates on this maintenance, visit our website: https://www.boq.com.au/IBHelp/IBStatus.

In celebration of our 150th anniversary, we commissioned First Nations artist and proud Kamilaroi woman Merinda Walters to create a piece that reflected our 150 years of history, legacy, and ties to the state of Queensland.

A range of people from the business took part in yarning circles with Merinda, where they reflected on their personal experience at BOQ, which helped to form the final piece.

The resulting artwork, called Burrul gi-gi Magula (meaning growing together in Kamilaroi, an original language of southern Queensland and northern New South Wales areas), is a celebration of the past 150 years and a promise for the future.

Recently revealed in Brisbane at our NAIDOC week celebrations, the artwork will now take pride of place in our corporate offices and branches across Australia - keep an eye out.

Read more about Merinda’s creative process here: https://www.boq.com.au/blog/local-community/celebrating-naidoc-week-and-150-years-of-boq

We’re completing system maintenance on our banking platforms this weekend, so the myBOQ app will be unavailable between 3:30am – 7:00am AEST Sunday, 4 August.

Here are a few tips to help you prepare:
👉 You won’t be able to access your app to make transfers during the maintenance window, so we recommend making any transfers you might need for the weekend into your transaction account on Saturday, 3 August.

👉 During this period, instant payments into your account using PayID will be delayed and expected to land later in the day on Sunday, 4 August.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available, reduced limits may apply.

👉 Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday, 3 August if you think you’ll need it.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply. We recommend withdrawing cash on Saturday, 3 August if you think you’ll need it.

For more information and further updates on this maintenance, visit our website: https://www.boq.com.au/IBHelp/IBStatus.

We’re completing system maintenance on our banking platforms this weekend, so the myBOQ app will be unavailable between 12:00am – 5:00am AEST Sunday, 28 July.
Here are a few tips to help you prepare:

👉 You won’t be able to access your app to make transfers during the maintenance window, so we recommend making any transfers you might need for the weekend into your transaction account on Saturday, 27 July.

👉 During this period, instant payments into your account using PayID will be delayed and expected to land later in the day on Sunday, 28 July.

👉 Instore and online payments using debit and credit cards (including digital wallets) will be available, reduced limits may apply.

👉 Transfers made to your transaction account on Sunday morning may be delayed. We recommend making sure you have sufficient funds for any planned purchases, bills or transactions available on Saturday, 27 July if you think you’ll need it.

👉 Withdrawals at ATMs using your debit card will available, reduced limits may apply. We recommend withdrawing cash on Saturday, 27 July if you think you’ll need it.

For more information and further updates on this maintenance, visit our website: https://www.boq.com.au/IBHelp/IBStatus

🚨 Following the global IT outage that occurred last week, we’re encouraging all customers to take extra precautions towards scammers. Following outages, scammers often impersonate bank/company officials or create fake websites to steal your information.

Be wary of receiving cold calls or messages from individuals posing as BOQ, Microsoft, Crowdstrike or other official parties offering to help with ‘issues’ caused by the outage.

How to Protect Yourself:

• Verify Contact: Always verify the legitimacy of any communication. If in doubt, contact the company via a trusted method to confirm if the contact was from them.

• Be Cautious: Be wary of unsolicited assistance or requests for sensitive information.

• Secure Your Information: Do not share personal or banking details unless you are certain of the recipient's identity.

• Delete Suspicious Messages: If you receive suspicious links or messages, avoid clicking anything and contact the company to verify the communication.

• Stay Informed: Keep up to date with official communications from BOQ Group through our verified channels.

If in doubt, contact BOQ. To report a fraud or scam, attend your local branch or call us immediately on 1300 55 72 72.

Report a cybercrime or cyber security incident to the ACSC via ReportCyber at www.cyber.gov.au/report, or call the Australian Cyber Security Hotline on 1300 CYBER! (1300 292 371).

For more tips and resources, visit: https://www.boq.com.au/help-and-support/fraud-and-scams

Cass is a friend of Orange Sky Australia, and one of 120,000 Australians experiencing homelessness right now. That’s why BOQ is joining forces with Orange Sky Australia for our fifth year supporting Orange Sky, raising donations and awareness for those doing it tough. Find out how the power of conversation is helping to transform Cass’ life – and how you could help give someone like Cass a hot shower, fresh laundry, and human connection here: https://www.boq.com.au/blog/local-community/orange-sky-delivering-care-everywhere

Online and mobile banking have been available since 8am following the global technology issue. myBOQ customers can now generate statements in the app. All services are now available as usual. Thank you for your patience and understanding.

UPDATE 8am AEST: Online and mobile banking is back online. Account balances may take several hours to update. myBOQ customers may be unable to generate a statement in the app, we’re working to restore this service as soon as possible. This will be our final update on socials, but we’ll continue to keep you updated on our website: www.boq.com.au/IBHelp/IBStatus

UPDATE 10pm AEST: We’ll be restoring services progressively overnight and our banking systems should be back online soon. Account balances may take several hours to update. We’ll continue to keep you updated on our website: www.boq.com.au/IBHelp/IBStatus

UPDATE 7:30pm AEST: We’re continuing to experience intermittent impacts across online and mobile banking, and some transactions, due to a widespread global technology issue. Our teams will keep working on restoring services and we’ll continue to keep you updated on our website: www.boq.com.au/IBHelp/IBStatus

We are aware of a widespread and global system issue impacting online and mobile banking, and some transactions. We're sorry for any inconvenience. We're investigating and working to restore services as quickly as possible.

To support Orange Sky July, our BOQ branches are turning orange. Check out the fantastic fundraising activities that our branches are getting up to!

We’re in our fifth year of partnering with Orange Sky Australia, and all donations go towards supporting those experiencing homelessness.

Donate to help provide clean laundry and meaningful conversations to those in need: https://give.orangesky.org.au/event/boq-orangesky-july24/donate

We might be blue on the outside but tonight we bleed maroon! Enjoy the big game – from the team at BOQ. We're a 'Go Queensland' kind of bank.