Probe CX

Empathetic, talented and passionate people are the bread and butter of our success. Keep up to date with current roles and opportunities available at Probe CX.

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Our vibrant Eastwood, Global One team is searching for their next Workforce Lead (Supervisor). If you're ready to make an impact in a fun and dynamic environment, apply today.

https://hubs.ly/Q02PD0W_0

🏆 We’re proud to announce that our Probe CX technology team has been nominated for the ‘Team of the Year - Culture’ award at Foundry's Global CIO Online Awards!

⭐ This nomination is a testament to the amazing culture we've built —one that celebrates diversity, empowers growth and nurtures future leaders. Whether it's through mentoring, celebrating team wins, or creating a sense of family, our team continues to raise the bar in fostering a vibrant and inclusive workplace.

A huge thank you to our dedicated team for inspiring excellence every day. Let’s continue this journey together.

Well done, team! 👏

CIO50 Australia: Team of the Year 2024 finalists Part of Foundry’s global CIO50 awards program, the Team of the Year awards recognise IT teams that exemplify excellence in culture, customer value and talent development.

By implementing Generative AI, our client, a leading insurance group, achieved a 90% accuracy rate in triaging customer queries and reduced labour costs equivalent to three full-time employees.

https://hubs.ly/Q02PD1vq0

Today is R U OK? Day - a reminder that a simple conversation can make a big difference. Let's make an extra effort to check in on our colleagues, friends and loved ones. It can be as simple as asking, "Are you OK?".

Global spending on digital transformation is estimated to reach $2.8 trillion in 2025. Here are the key digital transformation stats you need to know before starting your journey.

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A heartfelt thank you to ISG (Information Services Group) for hosting an outstanding event and to our valued clients for their continued trust and partnership with Probe Group. Together, we look forward to driving success as we continue to innovate and lead in customer experience.

Probe Group is honoured to be recognised as a Leader 🏆 among our peers.
🏆Contact Centre – CX Services Australia 2022
• Digital Operations — Leader
• Social Media CX Services — Leader
• Work From Home Services — Leader

🏆Contact Centre – CX Services Australia 2023
• Digital Operations - Leader
• Hybrid Working Solutions - Leader
• Social Media CX Services - Leader

Looking for an environment that fosters team spirit and a sense of belonging? Check out our current career opportunities and join the bright, bold, and buzzing atmosphere we all love.

https://hubs.la/Q02NgSFx0

Probe Group has been recognised as an ISG leader for numerous years, consistently setting high standards in our industry. To support and celebrate these achievements, we are thrilled to be attending the @ ISG Provider Lens Awards Ceremony tonight at the Fullerton Hotel, Sydney.

This special event is an opportunity to reflect on our industry leadership in the ISG Provider Lens studies and to celebrate our commitment to excellence. Our achievements include:

🏆Awarded 3 years in a row 2021-2023
Leader in Customer Experience Services Australia
- Digital Operations
- Hybrid working Solutions
- Social Media CX Services

We are proud of our accomplishments and remain dedicated to upholding the highest standards in our field. Here's to many more years of innovation in customer experience.

Discover how intelligent automation and generative AI can make reporting three times more cost-effective. This leading telecom company leveraged these technologies to boost customer satisfaction and enhance productivity. Learn how.

https://hubs.la/Q02JRgXy0

Our Group Executive, Digital - Jon Stone, is passionate about innovation and artificial intelligence. Dive into his latest blog to explore how AI is set to make the customer experience more human. Discover how we can leverage this technology to seamlessly blend human and digital interactions, and what the future holds for CX and our contact centres.

https://hubs.la/Q02JRjvf0

Are you a quick thinker and enjoy tackling complex problems? Our Biggera Waters, Queensland office is looking for Customer Solutions Specialists to join our dynamic and fun team. Apply today.

https://hubs.la/Q02JRcPC0

How did a partnership with Probe CX boost voice channel revenue by $4 million? Discover how a leading airline achieved impressive results through a strategic sales optimisation program.

https://hubs.la/Q02JR5LP0

Are you a natural problem solver? Our Joondalup, Western Australia office is seeking Customer Solutions Specialists to join our team. We offer comprehensive training and an exciting career opportunity. Apply today to take the next step in your professional journey.

https://hubs.la/Q02JR7sW0

Our Springfield office in Queensland is looking for their next customer service superstar. Apply today to join the team as a Customer Service Specialist.

https://hubs.la/Q02DFTfQ0

89% of customers expect access to self-service. How can we use Generative AI to improve the customer experience?

https://hubs.la/Q02DFQ6K0

Probe Group is looking for a visionary HR leader who is passionate about driving strategic initiatives and fostering an exceptional workplace culture.

Join us as the Group Executive - People Experience and help shape the future of Probe Group. Apply today.

https://careers.probecx.com/global/en/job/JR10471/Group-Executive-People-Experience

Looking to start a new career in customer service? Join our Maroochydore team as a Customer Service Specialist. Apply today.

https://hubs.la/Q02DFNNm0

Our client, a leading energy provider, utilised AI platforms to manage an influx of 160 calls per minute. By partnering with Probe CX, they leveraged AI platforms to enhance their fault and emergency response capabilities. This transformation significantly improved their contact centre operations and staffing model. Read the full story here.

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Become a Customer Service Champion with Probe CX. Join our Melbourne CBD office and start your new career journey today.

https://hubs.la/Q02DxchJ0

In today's fast-paced world, cloud contact centres are revolutionising the way we connect with customers, surpassing traditional contact centres in numerous ways.

Our NZ Country Manager, Glen Finlayson, delves into the key features and benefits of cloud contact centre technology. Discover how this cutting-edge solution is transforming our customer interactions and elevating the overall experience.

https://hubs.la/Q02Dxg7Y0

This week, we honour the history and remarkable achievements of Aboriginal and Torres Strait Islander people as part of NAIDOC Week. NAIDOC Week, which first began in 1975, provides an opportunity for all Australians to learn about First Nations cultures and histories and participate in celebrations of the oldest, continuous living cultures on earth. Learn more here: https://hubs.la/Q02Dx5Z90

Our Springfield office in Queensland is looking for their next customer service superstar. Apply today to join the team as a Customer Service Specialist.

https://hubs.ly/Q02BFBfk0

Looking to start a new career in customer service? Join our Maroochydore team as a Customer Service Specialist, apply today.
https://hubs.ly/Q02BFQ030

Our MicroSourcing and Beepo CEO, Haidee C. Enriquez, is currently touring across North America.

During her visit, she’s been connecting with clients and our dedicated North American team. She has even managed to fit in a Dallas Cowboys game with our Group Executive of Americas, Tracey Hinkle, while in Texas at our Probe CX Group HQ.

We can’t wait to hear the insights and experiences Haidee will bring back to further drive success.

With decades of experience, our Head of Customer Delivery, Mark Spencer, shares his invaluable insights on creating exceptional customer journeys. As he says, “Customer experience is all about setting expectations and delivering on them.” Discover the key factors in designing a CX strategy that stays in touch with the human element of customer service.

How to design outstanding customer experience - from a CX expert Learn how a major retailer teamed with Probe CX to transform their contact centre experience.

Become a Customer Service Champion with Probe CX. Join our Melbourne CBD office and start your new career journey today.
https://hubs.la/Q02BdX2P0

Yesterday, we had the pleasure of hosting an exceptional lunch with some of the brightest minds in the Superannuation industry. We delved into the key imperatives impacting member engagement.

A special thanks to Linda Elkins from KPMG for sharing her invaluable experience and knowledge and helping us highlight crucial industry learnings and insights. Thank you to Bharad Swaminathan and Platon Chris for their valuable contributions.

We also extend our gratitude to David “DJ” Baker from Microsoft for joining Linda and Jon Stone in our engaging panel discussion. Your insights and expertise were truly captivating.

Finally, thank you to all the delegates for attending. Here's to continuous learning and growth in the Superannuation sector.

Happy Pride Month from the team at Probe CX. June is a time to celebrate love, diversity and the right to equality.

Today we celebrate World Environment Day, a time to reflect on our impact on the planet and embrace our ability to drive positive change. Discover more about this important initiative here.

World Environment Day World Environment Day is the United Nations day for encouraging worldwide awareness and action to protect our environment.