TSA Group

Where does AI sit in the future of contact centres?

We ran a poll with our employees on their feelings towards AI in the workplace and a whooping 49% of respondents see its potential but with reservations.

While we know that harnessing the power of technology can enhance customer service, we are firm believers that the human touch is equally as important. Striking the right balance between innovation and genuine connections ensures that every customer interaction feels personal and valued.

If you’re someone with places to go, we’re the place to grow. 🌱

At TSA, we’re dedicated to providing the support and resources you need to flourish professionally and personally.

Learn more: https://hubs.li/Q02CLKfM0

Are you worried your role will be replaced by AI? We think it’s a lot more complex than that!

We believe the synergy between human connection and AI is what creates the best experience for clients, customers, and our team.

Don’t miss our latest article discussing how AI can make tasks easier for customer service representatives, but are unlikely to replace them all together – https://hubs.li/Q02zWBmW0

Did you know that every day, 69 Australians lose their love ones to a rare or less common cancer.

Rare Cancers Awareness Day, on 26 June, is dedicated to increasing support and research for rare and less common cancers, which, despite their name, affect many lives across our community.

This June, we'll be rallying behind Rare Cancers Australia and their dedication to increasing support and research for rare and less common cancers. We'll be raising funds across our Australian offices, with all proceeds going towards their cause.

For more information: https://hubs.li/Q02z1StZ0

It's National Reconciliation Week and this year's theme is "Now More Than Ever", calling all of us to continue our journey towards action and change.

Throughout the week, we'll be sharing more about the local events with our Australian team members and we encourage everyone to participate to better understand and celebrate the diverse histories of Aboriginal and Torres Strait Islander peoples.

Let's recognise that our collective power can effect positive change and make meaningful conversations this week!

Reconciliation Australia

🌈 The most beautiful day of the year!

We are excited to share that the highly anticipated Mutya ng TSA 2024 is happening today! This pageant, organised by our incredible TSA Philippines team, is a vibrant celebration of our LGBTQIA+ community and provides a powerful platform for the candidates to champion their chosen advocacies.

Join us in wishing the best of luck to all of the inspiring candidates! ✨

Today marks a powerful reminder to stand hand in hand in solidarity with our LGBTQIA+ community. As we observe , let's take a moment to reflect on our collective journey towards acceptance and inclusivity.

Whether you're proudly part of the LGBTQIA+ community, an ally, or simply on a journey of self-discovery, the message is clear: embrace your truth, find joy in your individuality, and above all, practice kindness towards yourself and others. Join the movement for awareness and change and visit https://hubs.li/Q02xvTkg0 to access valuable resources and inspiring stories.

The brands we partner with span across various industries, enriching the work we do. From logistics to automotive, healthcare to tourism, each brand brings unique perspectives and challenges which fuels our growth and innovation.

Janine, our People Officer at TSA Group, shows how that diverse client base creates those opportunities for her personal and professional development, and takes her role one step further.

As technology continues to evolve, so does the importance of safeguarding our privacy. Today kicks off Privacy Awareness Week 2024, and we're thrilled to introduce to you our IT team, the people working tirelessly behind the screens to ensure our safety online.

Our brilliant specialists aren’t just providing desktop support; they are also our digital guardians, protecting both our customers and our team from potential online threats. Their vigilance is key to our success, so THANK YOU for the work that you do 🙂

Meet the newest member of TSA - 🐶 'Dug', the golden retriever who's stealing hearts in our office!

With his pawsitively charming TSA badge, Dug's not just a team member; he's the ambassador of good vibes. If you're having a ruff day, he's got your back with unlimited doses of tail-wagging, sloppy kisses, and endless belly-rub demands!

Stay tuned for more furry companions that may stroll through our offices and we're totally here for it!

Feeling a bit down after the holidays or just some time off? We get it.

Join us as we explore ways to bounce back from a holiday hangover and navigate the return to work. Ease back by prioritising planning and your personal wellbeing, and turn those post-vacation blues into renewed motivation.

Check out those tips in our latest article: https://hubs.li/Q02rMxgY0

We’ve won the Emerging Employer Award at atWork Australia's Perth Employer Awards 2024! 🎉

This award celebrates TSA’s commitment to diversity and inclusion in the workplace. We believe by embracing diverse voices and experiences, we enrich our team and improve our service for clients and customers. Hats off to our incredible team for making this happen!

Read more about the award: https://hubs.li/Q02rz_Vz0

TSA Group has done it again! 🏆

For the second year running, we've been proudly recognized as one of Australia's Best Managed Companies!

Thank you Deloitte Private for recognising our commitment to excellence and to all our incredible team members, this award is for all of you! 🥂 Thank you for being the driving force behind our continued success.

Read more about the recognition: https://hubs.li/Q02qnkMT0

📣 We've got some fantastic news to share! TSA Group has been nominated for not just one, but TWO awards at atWork Australia Perth Employer Awards 2024!

We're in the running for both the Emerging Employer Award and the Champion Employer Award. Thanks to atWork Australia for this incredible opportunity to showcase our commitment to excellence. But more importantly, a BIG appreciation to the TSA team in creating such an inclusive and supportive workplace!

We can't wait for the results to be released later this week on March 14th and we're sending out best wishes to all the nominees and our team.

Find out more about the nomination: https://hubs.li/Q02nDGsZ0

Our TSA Way "Call It Out" is about speaking up and taking action when it's needed, both to resolve challenging situations and to celebrate the success of those around us.

How likely are you to Call It Out when a colleague has done something great?

Drop a comment below and tag someone to let them know you appreciate them ⬇️

Tomorrow is International Women's Day and we are so excited to finally announce our partnership with Ruah Community Services, an organisation dedicated to supporting individuals impacted by homelessness, women and children experiencing domestic violence, and people with mental health challenges. Together, we aim to and champion initiatives that bring about lasting improvements for those in need.

We are kicking off this collaboration with a webinar tomorrow with Debra Zanella, CEO of Ruah Community Services to have a conversation on inclusion and support. Keep your eyes peeled as we dive into this amazing partnership.

Find out more about Ruah Community Services: https://hubl.li/Q02njr5M0

We asked our team and 80% agree that crafting a versatile work wardrobe and blending personal style in a workplace can be tricky. But here's the thing – contact centres are anything but boring!

Discover how to spice up your office look while keeping it professional. Read our latest article for smart styling tips - https://hubs.li/Q02mFDyM0

And let us know, how do you keep your work attire both fun and professional?

We're all about helping global brands thrive by tapping into the incredible talent pools of Australia, New Zealand, and the Philippines.

Picture this: a smartshoring approach that supercharges your efficiency and brings in the right talent to represent your brand. Our global presence ensures seamless support around the clock, scales up and down with customer demands, and helps improve customer experiences.

Find out more about how to create a premium offshoring model: https://hubs.li/Q02m9G3l0

Behind every successful operation at TSA Group, there's a story of unmatched dedication – Today, it's all about our Finance Wizards! ✨

From precise payroll management to strategic financial oversight, they're the unseen heroes ensuring smooth sailing across Australia, the Philippines, and New Zealand. Their expertise doesn't just balance the books – it empowers our team of 5000 and elevates the customer experience we deliver.

💬 Share your shout-outs to our Finance team or let us know which department you're curious about next!

The workplace can be hectic sometimes, but our team stands out for the warmth and support we extend to one another every day. Whether it's through creating a culture of trust in the workplace, treating customers with genuine respect, or even rallying behind a colleague, these acts of kindness can create positive effects even beyond the workplace.

Remember, during this Random Acts of Kindness Week, it's the little things that can make a big difference. Share your stories of kindness, or tag a colleague who has made your day brighter! ✨

At TSA Group, we're not just about service; we're about setting a new benchmark in true partnership. 'The TSA Standard' represents our unwavering commitment to excellence in everything we do. It's in our daily interactions, our solutions, and our dedication to going above and beyond.

This is where exceptional service meets genuine partnership. A place where you can be proud to contribute, grow, and make a real difference.

Join us on a journey where your work doesn't just count – it redefines standards.

Thinking about joining our team? We've put together some essential insights to not only help you land a role with us but to excel in it!

Here’s what you’ll discover:

✅ Effective strategies for navigating the TSA recruitment process.
✅ Crucial tips for making a great impression in interviews.
✅ The key qualities we look for in our contact centre professionals.

Get ready to embark on an exciting career journey with TSA! Read the article here: https://hubs.li/Q02j4-Hf0

Join us in celebrating Kate Twigley's remarkable 20-year milestone with TSA Group!

Starting out at TSA as a mail delivery extraordinaire to her current pivotal role as Group Executive of Workplace Services, Kate's contribution and dedication (and love of F1's Carlos Sainz) doesn't go unnoticed!

Here's what Kate has to say about her time at TSA: "Celebrating 20 of the best best years! I'll be forever grateful for the incredible experiences and opportunities. A truly special workplace, you're one in a million."

Thank you for the positive impact you've made for all of us at TSA and here's to many more years of success! 🥂👏

Back-to-School Time! 📚 Hats off to all the parents adeptly handling the shift from holiday to school routines.

At TSA, we know that finding the right balance between work and family life isn't always easy. That's why we encourage open dialogue between our team members and their leaders. It's about working together to find solutions that respect both family commitments and our client needs.

Looking for tips on managing the transition? Click here to read our article, ‘The Balancing Act of Work, School, and Parenting’: https://hubs.li/Q02g_9sY0