Jemena

Do you close all your curtains/blinds at nighttime?

Winter energy tip: When the sun goes down, closing curtains and blinds around your home can keep your home warmer throughout the night.

You can find more practical winter energy-saving tips at https://jemena.com.au/electricity/monitor-my-electricity-usage/energy-saving-tips

Tomorrow is Wear it Purple Day, and we’re proud to show our support for young people from the LGBTQIA+ community.

Wear It Purple Day was established in 2010 to empower and foster inclusive environments for young people identifying as a part of the LGBTQIA+ community.

In this vein, we hosted a webinar for our team today – ‘You Can’t Ask That’ – which was inspired by the ABC series of the same name. Our panellists answered questions about gender identity, gender expression and the important role we all have to be an ally.

As a Group, we aspire to be a place where our people are comfortable bringing their whole selves to work, a place where we can all feel safe being our authentic selves, a place where our diversity is supported and celebrated.

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We’ve been a proud supporter of the Royal Flying Doctor Service in Queensland for the past few years, so we were incredibly pleased to see the first sod turned at their new Mt Isa aeromedical base.

As an owner and operator of energy infrastructure in remote and regional parts of this country, we are very aware of the value of RFDS to those communities. We’re really pleased to make our contribution to improving their services and keeping them flying.

The new base is expected to be completed mid-2025. It will have a dedicated ambulance bay, patient transfer facilities and admin space – the RFDS says it will provide a significant improvement in patient care across Queensland’s growing north-western region.

Congratulations to the RFDS!

👏👏What an honour to be recognised by Energy Networks Australia and on the shortlist for the 2024 Consumer Engagement Award! 👏👏

As a part of Jemena’s Electricity Network’s 2026-31 Price Reset, a comprehensive engagement strategy was developed and implemented over 18 months to shape the future of our electricity network.

We created six dedicated Customer Voice groups for customers experiencing vulnerability. Undergoing this process meant Jemena has greater insights and increased knowledge of our customers’ needs.

Customers told us they felt like they were being included, heard and having a direct influence on the future of Jemena’s electricity network.

That’s a win-win for both parties!

To learn more about our Price Reset process and pricing and services plan for our electricity network visit:

Jemena electricity Jemena electricity

Jemena’s Major Users Customer Forum is always a great opportunity to bring together NSW’s largest gas users for information sharing and networking and this year was no different.

In the morning, attendees took a tour of the Malabar Biomethane Injection Plant. It was helpful for customers to see the process in action, and it sparked valuable discussions about the future of renewable gas ahead of the forum itself.

The event brought together speakers from across Jemena including Managing Director, David Gillespie who spoke about the current state of play and how Jemena is navigating the energy transition while at the same time ensuring our customers have access to reliable gas.

A huge thank you to all who attended including our external speakers from Valorify, Australian Energy Market Operator (AEMO), Ramboll, Future Fuels CRC and Energy Users Association of Australia

Have your say and go into the draw to win an Eftpos gift card valued at $1,000!

We're Jemena, the operator of the electricity network in the north-west area of Melbourne.

Our customers are at the heart of our business, and they told us what was important to them when preparing for the future of our electricity network. We heard their views and have developed our Draft Plan for the financial years 2026 to 2031 that sets our pricing and services. We have engaged deeply with a diverse range of customers who have given us rich insights into the role we can play as we transition to a more sustainable energy future.

We're now seeking feedback on this Draft Plan to ensure all voices are heard.

If you'd like to help shape our Draft Plan complete the survey by Monday, 16 September 2024.

Our Draft Plan aims to respond to the set of recommendations our customers made, and will:

🔵ensure all customers receive an average two per cent reduction in distribution charges during the next regulatory period (excluding inflation).
🟢create an efficient and sustainable solution that incorporates the latest technologies to strengthen the safety and security of our electricity network
🔵develop resilience initiatives to withstand and recover from more extreme events
🟢develop simple and accessible content to improve customer communications
🔵utilise technology to help educate customers on what we do and increase energy literacy.

We welcome your feedback by Monday, 16 September 2024.

If you complete the survey you will go into the draw to win an eftpos gift card valued up to $1000.

Take the survey now! Visit www.gridtalk.com.au/draftPlan

Jemena We bring energy to life for millions of Australian homes and businesses, with 1 in 5 Australians rely

Join our talent pipeline and help us shape the energy system of the future.

We are looking for an experienced Pipeline Engineer to join our team in Melbourne. We own and operate some of the country’s most important gas pipelines including the Eastern Gas Pipeline, Queensland Gas Pipeline, and the Northern Gas Pipeline.

Our people enjoy a friendly, supportive working environment where a healthy work-life balance is encouraged and promoted. We’ve made it our priority to create an exceptional workplace with competitive salaries, educational assistance and salary packaging options, and many more benefits.

Does this sound good to you? Come and energise your career with us! Apply at www.jemena.com.au/careers.

It was great to host Kim Curtain, Deputy Secretary of the NSW Department of Climate Change, Energy, the Environment and Water and senior colleagues at our Malabar Biomethane Injection Plant recently.

We welcome the release of a discussion paper by the NSW Government on the development of a renewable fuels industry in NSW, and look forward to working with the Government to develop a thriving local renewable gas industry.

We see renewable gases, such as the biomethane already being produced at Malabar and injected into our NSW gas network, as having an important role to play in achieving emissions reduction goals, particularly for the NSW industrial sector. You can learn more about our vision for the future of gas at https://ow.ly/RGlY50SY9aj.

Have you cleaned your heater’s air filter this winter?

Winter energy tip: Cleaning air filters on heaters allows them to work more efficiently. This means your heater doesn’t have to work as hard to keep your home warm.

You can find more practical winter energy-saving tips at https://jemena.com.au/electricity/monitor-my-electricity-usage/energy-saving-tips

Do you want to help us deliver safe, reliable, affordable energy and sustainable performance for our customers?

We’re looking for a Senior Network Planning Engineer to lead the short to long-term power system planning and development of our electricity network in Melbourne’s north-west. If you’re interested in power system assessments, network development options and scoping major customer connection projects, then we want to hear from you! Learn more and apply at www.jemena.com.au/careers

Cold air coming through doors or windows?

Winter energy tip: Installing draft stoppers around doors and windows can be an easy fix to stop cold air from coming inside. This can make a big difference to the temperature inside your home, especially during the early hours of the morning.

You can find more winter energy tips at https://jemena.com.au/electricity/monitor-my-electricity-usage/energy-saving-tips

Could you walk 35km in one day? That’s exactly what our Stakeholder and Approvals Manager Jodi Wood did last month when she took part in the Bloody Long Walk in Brisbane to raise money for mitochondrial disease - a genetic disorder that robs the body’s cells of energy, causing organ dysfunction or failure. Jodi raised more than $1,200 to help fund essential research and support people affected by the disease. What an amazing effort Jodi!!

Jemena is proud to support the volunteering and fundraising efforts of our people by contributing $500 towards eligible fundraising events and organisations where our people regularly volunteer their time.

Senior leaders across our Group recently embarked on an Environment Leadership Walk, visiting the Zinfra Pakenham Depot, and the Longford Compressor Station which delivers gas to VIC, NSW, ACT, and TAS.

The immersive walk was designed to deepen understanding of the environmental aspects associated with the work we do each day to deliver energy to homes and businesses.

It was a memorable experience for all involved - especially getting up close to the compressors and turbines at the compressor station. Importantly, the walk facilitated discussions on opportunities for enhancements in line with our commitment to caring for our people, the environment, and the community. You can learn more about this commitment at our Sustainability Hub: www.sustainability.jemena.com.au.

Did you know we have a proud history of partnering with Indigenous communities throughout the development of major projects and in areas where we operate?

Our partnerships have included the ‘Pipeline to Success’ program with Saltbush Social Enterprises which has evolved into the ‘Foundation to Future’ program, a wholistic support service that will target Aboriginal people from a number of entry pathways.

And through our annual Community Grants program, we have provided support to a range of Indigenous led and focused initiatives. We also donate to groups that support young people’s education, health and wellbeing and connection to culture.

We have a strong desire to continue to build on these foundations through the commitments we make in our recently launched Innovate Reconciliation Action Plan (RAP), which will see us develop more opportunities for Indigenous community involvement through our RAP commitment of Connecting to Country – Connecting with Community.

You can read our Innovate RAP at our Sustainability Hub: https://www.sustainability.jemena.com.au/innovate-reconciliation-action-plan-rap/

Great to build relationships during a recent visit to our Western Sydney Hydrogen Hub with an Australian Government Department of Foreign Affairs and Trade (DFAT) delegation of energy officials from Greater Mekong Subregion (GMS) countries.

The visit was part of DFAT’s ongoing support to the Asian Development Bank as secretariat for the GMS Energy Transition Taskforce. Broadly, the group supports GMS cooperation on promoting regional power trading and enhancing energy efficiency.

We were able to share insights on our renewable energy programs, such as the Western Sydney Hydrogen Hub which is demonstrating how hydrogen could play a leading role in emissions reduction. You can learn more about our vision for the future of gas at www.jemena.com.au/future-energy/future-gas/

Are you a policy wiz looking for a new challenge?

We are seeking a diligent and experienced Senior Policy Advisor to join our Government Relations and Policy team and play a crucial role in shaping the energy landscape by engaging with policymakers, regulators, and industry stakeholders.

It’s an important role at an important time for our business. If this sounds interesting to you, you can learn more and apply at www.jemena.com.au/careers.

Have you seen our amazing Innovate RAP artwork by Chern'ee Sutton Art, a proud Kalkadoon woman & Aboriginal artist from Mount Isa?

Some fun facts about this artwork:
🟠 The orange circle in her painting represents the sun, and just like the sun, we provide energy
🐍 The rainbow serpent represents respect, connection to the land and Aboriginal people and culture, with the coloured dotted circles in the background symbolising the rugged Australian landscape on which we work.

We thank Chern’ee for sharing her culture and history through her art.

There is so much more meaning included in this artwork – you can learn more about it and our commitment to ‘Connecting to Country – Connecting with Community’ in our recently launched Innovate RAP: https://www.sustainability.jemena.com.au/innovate-reconciliation-action-plan-rap/

Jemena's systems are currently impacted by a global IT outage.

Our electricity and gas services are not impacted by the systems outage.

For any urgent enquiries or fault reporting please contact our 24/7 Faults & Emergency line on 131 626 for Victoria or 131 909 for New South Wales.

What temperature is your heater set to today?

Winter energy tip: We know it can be tempting to turn the heating up high first thing on those cold mornings, but keeping the temperature on your heater between 18-20 degrees is cost effective while also keeping your home warm. Each additional degree can add between 5-10% to your energy use.

You can find more winter energy tips at https://jemena.com.au/electricity/monitor-my-electricity-usage/energy-saving-tips

In case you missed it...our Gas Networks’ 2025 Plan was submitted to the Australian Energy Regulator (AER) this month.

If you don’t know us, we’re your local gas network. We transport the gas you use every day, and we’ve been on a journey with our customers that has spanned more than 18 months, 206 hours' worth of engagement, and just under 100 separate engagement events.

Our 2025 Plan details our pricing and services for the 2025-30 period and reflects what our customers have told us is important to them. It includes 10 initiatives, shaped by our customers, for us to action:

🔵 Invest in renewable gas connections
🟢 Speed up the recovery of $300m in assets
🔵 Take a targeted approach to gas mains replacement
🟢 Invest in technology (Picarro cars) to detect gas leaks
🔵 Increase the user pays portion of new connections
🟢 Enhance our vulnerable customer program
🔵 Replace 8,000 aging, defective and hard-to-reach meters with new digital meters
🟢 Retain a user pays approach to permanent disconnections
🔵 Implement changes to our tariff structures
🟢 Implement a hybrid form of price control

We believe our 2025 Plan balances the needs of our customers today with future generations, mainly through upfront actions and investment that is aimed at supporting a fair and equitable energy transition. The AER will now review and assess our plan.

To find out more visit https://yournetwork.jemena.com.au/2025-plan

It was a big NAIDOC Week across our Group!

From a performance by the Djirri Djirri Wurundjeri female dance group at our Melbourne office, to taking part in a Traditional Owners community meal in Mount Isa, to enjoying morning tea supplied by Indigenous caterers in our North Sydney office, to a dot-painting activity at our Greystanes Depot, there were plenty of opportunities for our people across the country to get involved.

We were also proud extend our partnership with Saltbush Social Enterprises to support their Foundation to Future initiative, which launched during NAIDOC Week and will help disadvantaged and regional Aboriginal job-seekers into meaningful work.

And we’re working towards our Group’s new Innovate RAP as we explore further how we can support local Indigenous communities with education, health, employment and commercial initiatives while also listening to the stories and experiences of our Indigenous team members, customers, and communities.

Learn more about our commitment to Aboriginal and Torres Strait Islander Peoples: https://ow.ly/k2tG50P2beK

It’s here! Proudly announcing that our Innovate Reconciliation Action Plan (RAP) has been formally approved and endorsed by Reconciliation Australia.

When we started our journey towards reconciliation through the launch of our Reflect Reconciliation Action Plan in 2020, it became a key platform for building strong relationships, and gaining a better understanding of Aboriginal and Torres Strait Islander Peoples, cultures, and histories.

Our Innovate RAP builds on this and will see us embed cultural awareness and understanding across our Group, develop more opportunities for Indigenous employment, and engage Traditional Owners on our projects and in communities through our RAP theme and commitment of ‘Connecting to Country – Connecting with Community’.

Check it out! You can read our Innovate RAP at our Sustainability Hub here: https://ow.ly/VA1u50Szhrm

Are you an experienced Key Accounts Manager looking to make a difference in the energy industry? Then come and join our team at Jemena!

We’re looking for a talented individual to develop relationships with key customers and drive commercial outcomes. Apply now at www.jemena.com.au/careers