irwinSolutions

Big congratulations to Stewart Jenkins and the incredible team at Werribee Hyundai for achieving the #1 ranking in Customer Satisfaction for a second consecutive year! We are honored to be part of this journey and contribute to their success!

If you are interested to see how we can make a difference for your business, please chat with us on bit.ly/3VU0NWU.

Embracing the Easter spirit, we came together for a special celebration with a fun raffle draw. Our Executive Director Douglas Cheah shared enlightening updates and recognized the achievements of our team members Yadursha Vakeesan Orville Koh Anika Chaudhri Sheena F. Maddox Wong Sam Gorbatov

At irwinSolutions, our dedication to growth and excellence remains unwavering. Wishing everyone a joyful Easter!

Hop into the spirit of Easter with gratitude and joy! This Easter, let's cherish the simple joys of life, surround ourselves with loved ones, and take a moment to appreciate all the blessings around us.
From colorful egg hunts to indulging in delicious treats, may this day be filled with happiness and warmth. Wishing everyone a delightful Easter celebration from us at !

Celebrating the incredible women who make our business thrive.

Today and every day, we honour your strength, resilience, and contributions.

Tag someone in your professional network who inspires you and share with us why!

Yesterday, we ushered in the lunar new year with a Yee Sang toss at irwinSolutions! 🥢 Inspired by this lively tradition that symbolizes prosperity and good luck for the coming year., our commitment to exceptional service remains steadfast as we embrace the spirit of growth and renewal. Here's to reaching greater heights together! Thank you to Charz Ng for organising and curating this with Je-el Leong.

Love is in the air!

Show some business love today.

We appreciate every customer, client, and partner who makes our journey special.

Share one thing you love about our business in the comments. We can't wait to read your messages!

Wishing everyone a prosperous Chinese New Year!

May the Year of the Dragon bring success, happiness, and good fortune to your business.

Share your business goals for the year in the comments below and let's support each other's journeys!

We would like to wish everyone a safe and fun Australia Day long weekend. Our office is close today and will be back on Monday 29th Jan. Enjoy the break!

Gear up for an extraordinary year ahead!

At irwinSolutions, we have developed plans to make 2024 a year filled with innovation, growth, and unparalleled benefits for our valued customers.

We're excited about the opportunities the New Year brings, and we're dedicated to making it a year of triumphs.

Stay tuned for updates on our upcoming initiatives!

Best Wishes for a Prosperous New Year from the irwinSolutions Team!

Season's Greetings from irwinSolutions!

As the holiday season is upon us, we want to take a moment to express our deepest gratitude for your continued support throughout the year.

May the magic of Christmas fill your days with joy, and the coming year be filled with success and prosperity. We are grateful for the trust you've placed in us, and we're excited to continue our journey together.

Get ready for some exciting initiatives coming in 2024!

Best Wishes from the irwinSolutions Team!

Happy holidays!

As we approach the festive season, we would like to inform you about our annual shutdown period from December 25th to January 5th. During this time, our office will be closed, but rest assured we have a plan in place to ensure minimal disruption to your services.

Office Closure
Our offices will be closed from December 25th to January 5th inclusive.

Contact Centre
A dedicated team will be available to service calls during this period, except for public holidays and an additional day on December 27th. Your satisfaction is our priority, and we are committed to providing you with continued support.

We appreciate your understanding and cooperation during this time.

Thank you for partnering with irwinSolutions this year. Wishing you Merry Christmas and a prosperous New Year!

Elevate Your Digital Marketing with irwinSolutions!

Unlock the power of our digital mastery:
- Captivating Social Media Presence
- Personalised EDM Campaigns
- Tailored Lifecycle Communications
- Dynamic SMS and Calling Services

Why Choose Us as Your Digital Partner?
- We understand the automotive landscape inside out.
- Our strategies are custom-built for your success.
- We work together for shared victories.
- Results speak louder than words.

Ready for the Magic?

Supercharge your success now! Contact us for unrivalled digital excellence.

Employee Spotlight: Meet Charmaine Ng!

Join us in celebrating Charmaine, a vital force in our team for over 2 years!

Beyond her contributions to our team, Charmaine is a culinary artist with a passion for cooking and baking. Her creativity extends from balancing the books to crafting delicious treats in the kitchen.

As our Accounts & Office Management Assistant, Charmaine is the backbone of our daily operations. From ensuring the office runs seamlessly to managing company events, she's the unsung hero behind the scenes.

Charmaine's expertise extends to accounting matters, where she navigates numbers with precision and finesse. Her dedication ensures the financial health of our company, allowing us to thrive.

Charmaine's touch is evident in the success of our company events. Her meticulous planning and ex*****on create memorable experiences that bring our team together, fostering a sense of unity.

Let's give Charmaine a round of applause for her incredible contributions and the positive energy she brings to our team!

To finish out the year with our series from our MD we thought we would share an oldie but a goodie – What’s Your Happy Story?

Sharing Happy Stories is like being given a bowl of hot soup on a cold day. Its hearty and invokes warmth & happy feelings. When discussed amongst peers, it creates an air of positivity.

Recently, we ran a session internally sharing examples of great customer service. Individual experiences were discussed, and we had a wide variety of stories… ranging from ‘in-shop purchases’, ‘online shopping’, ‘hospitality’, ‘automotive servicing’ to …. ‘seeking support from utility providers’.

It was quite insightful to see what makes us happy. Sometimes it’s how a problem was dealt with and resolved, and at other times, just a simple smile will suffice.

Regardless of what ticks, the common theme is that happy experiences will always be remembered.

In the current fast paced world, we are easily consumed by our daily activities, and we tend to forget to appreciate the finer things in life. It’s important that we take a time-out once in a while to reflect and find our happy story.

So… what’s yours?

Happy Stories.
Happiness is Bountiful.
Reflect and be Aware.

Share your happy stories for the year with us in the comments!

Transform your dealership experience with our dedicated contact centre services!

We go beyond the ordinary to provide:

1. Seamless communication for enhanced customer satisfaction.
2. Expert handling of customer queries.
3. Proactive support to drive customer engagement and loyalty.

Ready to enhance your customer satisfaction levels?

Let our experienced contact centre be an extension of your team.

Connect with us today here! https://bit.ly/3NnXuC9

As we approach the end of the year we recently recognised some of the exceptional efforts from the team with our annual awards.

We're proud to announce the following winners:
Maleeka - Grit, Professionalism, and Employee of the Year
Sam - A Better Way
Maddox - Making A Difference
Yadursha - Care
Priyanka - Integrity
Camille - Teachability

Great work Team and Bring on 2024!

Meet Jonathan, one of our experts at irwinSolutions, ready to revolutionise your digital presence!

In today’s fast-paced digital world, customer retention is key, and Jonathan is here to guide you through this journey.

Specialising in Customer Retention, Digital Marketing, CRM Data Management, Jonathan is your trusted authority to boost retention and sales.

With a proven track record of delivering high-performing results, he’s well-equipped to make a significant impact to your business.

Ready to take your digital and retention strategy to new heights?

Contact Jonathan at [email protected] and let’s set your engagement on fire!

Revolutionise your dealership's success with our solution!

We bring awareness to your team, unlocking the potential for increased revenue opportunities.

1. Drive staff behavioural change to deliver exceptional customer value.
2. Boost average spend per visit through strategic insights.
3. Measure, analyse, and benchmark performance for informed decision-making.

Transform your business strategy with our game-changing tools!

Ready to elevate your dealership? Let's talk!