GLiNTECH

🎉 Huge congratulations to Mark Higgins from GLiNTECH for winning the Changemaker Award at Atlassian Team '24! 🏆 Mark’s commitment to the Atlassian Community, from organising top-notch events to his incredible charitable work, truly embodies the spirit of collaboration and support. We’re thrilled to have such a dedicated ITSM leader on our team. 🌟 Read more here: https://bit.ly/3Sx2vuT

If you’re looking 👀 to really get the best value out of your Atlassian tools like Jira & Confluence, we’ve taken a deeper dive into why people choose to invest in a more structured style of learning 👨‍🏫. Whether you're undergoing an Agile Transformation or looking to improve the uptake of Atlassian tools across multiple teams, our Certified Trainers have got you covered 🤝.

Read the blog here: https://bit.ly/3YgvFSB

Did you miss our recent Atlassian AI🤖 event in Sydney? Catch the full 🎥HD recording now. Robin and Jehan discussed how Atlassian Intelligence is transforming IT Service Desks, and gave us a sneak peek 👀 at the new products announced at Atlassian Team’24. Check it out here: https://bit.ly/3PsDUG7

We often encounter organisations struggling with disconnected legacy project management tools 🛠 causing poor communications and collaboration. In our latest blog we talk through how we helped one of our clients move from MS project and Excel to Jira, dramatically improving teamwork 🤝, visibility 👀, and overall user experience. Read more: https://bit.ly/3Ruleqs

Atlassian has announced📢 a new feature for Jira Service Management. You can now restrict the visibility of internal notes, based on your project roles and groups. 🎉 Check out this community blog📰 from Atlassian's Sarah Campbell for more: https://bit.ly/3Kw8bRy

One of the more exciting revelations to come out of Atlassian Team ‘24, was the announcement 🎺 of the next chapter in cloud security, Atlassian Guard🔐 . With data classifications, expanded threat detection & investigation, and robust audit logging, you’ll have the advantage of responding to threats before they become incidents 🔍.

Find out more about strengthening your security posture today with Atlassian Guard here: https://bit.ly/455ckoS

🎉 We had some insightful presentations last week at our “How Atlassian AI is Transforming Service Desks” event at the QT hotel in Melbourne, featuring Jehan from Atlassian and Robin from GLiNTECH 📣 . If you missed it, the recording 📹 from our Sydney event is available for you to watch now. Check it out here: https://bit.ly/4bwMBbr

📢 At Team'24 Atlassian announced that they were combining Jira Software with Jira Work Management creating a tool for all teams called, Jira! Catch up on the announcement, by watching 📺 the on-demand session, and see what makes it the project management tool for all teams🤝.

https://bit.ly/3QP6YYX

'24

Ever wondered🤔 how Jira Service Management (JSM) and Jira Product Discovery (JPD) could work together? Check out our latest blog to discover how these tools work hand in hand🤝 to streamline feedback, prioritise ideas, and drive innovation👩‍💻. https://bit.ly/3K2V3TB

📢At Team-24, Atlassian unveiled their latest product, Atlassian Rovo. Discover the latest evolution of human-AI collaboration and see how you can:

✔Expedite the process of discovering, learning, and taking action on information spread across various tools 🛠

✔ Access quicker solutions through an AI-driven platform ⚙

✔ Get precise and in-depth insights for your organisation's data

✔ Transform your workflows with virtual collaborators 🤖

Read more here!
https://bit.ly/3yqH9Ib

Catch up on the Founders' Keynote from last week's Atlassian Team’24 conference. Mike Cannon-Brookes and Scott Farquhar announced so much goodness😍:

✔ Atlassian Rovo, Atlassian's newest product and the next stage of human-AI collaboration; helping you find information, learn through AI-driven insights, and take action through agents

✔ Guard, an enhanced security offering for the Atlassian cloud☁

✔ Instant Service Desks, which allow every team - no matter how technical or non-technical they are, to create a service desk

✔ Over 30 new AI-powered features and enhancements🤖

Watch it here!
https://bit.ly/4ah82vz

’24

📣 If you missed the Atlassian product updates from Team’24 last week we’ve got a wrap up here for you 🎁. With significant announcements around JSM and Jira Work Management, along with a new AI tool 🤖, this 3 minute read will catch you up. Check it out: https://bit.ly/4dIbzWO

Calling all Melbourne based Jira Service Management fans🥳 our hugely popular Atlassian AI seminar is happening at the QT Hotel on the 23rd of May, and there’s still some seats available!⏳

Guest speakers Jehan and Robin will discuss how Atlassian Intelligence🤖 can elevate your service operations, along with some takeaways and information hot off the press📰 from Atlassian’s Team '24 conference last week.

Reserve your spot today. https://bit.ly/3JktnsY

The GLiNTECH & Valiantys - Atlassian Platinum Solution Partner team was on hand to receive the partner of the year award for Services APAC🏆 for the 2nd year in a row🥳 from Atlassian's Scott Farquhar and Ko Mistry at Team’24. Read more here: https://bit.ly/4bjsnBq

We're honored to be named the Tempo Software Rising Star 🌟 for APAC. This award 🏆 reflects our commitment to excellence in product and portfolio management and our flourishing partnership with Tempo. Our team really enjoyed the partner awards event yesterday, especially the Tempo Tomahawk 🥩! A huge thank you to our customers, our team and the Tempo community.

A great welcome to the GLiNTECH team on the Valiantys booth at Atlassian Team'24 in Vegas.

If you're lucky enough to be there, stop by booth #129-130 or attend a Valiantys session for a chance to engage with top Atlassian experts including GLiNTECH team members. There's also the chance to hear from customers onsite, sharing their own journeys and expertise, and a whole lot more, such as comprehensive live demonstrations to showcase the latest in the Atlassian toolchain.

So come and say hi!

GLiNTECH - a Valiantys company has won the Atlassian Partner of the Year 2023 Services (APAC) award for the second year running🏆. Valiantys - Atlassian Platinum Solution Partner and GLiNTECH were further declared finalists for the Team Excellence and ITSM Solutions awards, respectively.

This is an acknowledgement of our teams' outstanding work for Atlassian customers during the calendar year 2023💪, including exceptional efforts in developing new business and driving innovative solutions for customer success.🌟

🎉 Today our team received the 2023 Tempo Partner award at Atlassian Team ‘24 in Las Vegas, from the CEO of Tempo Software, Mark Lorion. This award 🏆 recognises partners that have played a significant role in assisting their customers use Atlassian and Tempo solutions to improve their organisations 🛠. Thanks to the team at Tempo for this honour 🤝!

We sat down with Mark Edwards - Principal, Partner Technical Architect (ITSM) APAC at Atlassian to hear 👂 what he’s most excited about that’s coming in JSM 🛠️ including some enhancements as a result of Atlassian's acquisition of AirTrack Software. Check out the full video here 👇 : https://bit.ly/4dbAyBD

Mark Edwards - Principal, Partner Technical Architect (ITSM) APAC Atlassian talks AI Mark Edwards - Principal, Partner Technical Architect (ITSM) APAC Atlassian talks AI and what's he's most excited about that's coming in JSM.

We sat down with Jehan Gonsal, Senior Product Manager for JSM at Atlassian, to find out the three things he’s most excited about with Atlassian Intelligence (AI) 🤖 . Check out the full video here 👇.

https://bit.ly/3Qaxbkc

Jehan Gonsalkorale - Senior product manager for Jira Service Management, Atlassian - talks AI Jehan Gonsalkorale - Senior product manager for Jira Service Management, Atlassian - tell about the 3 things he's most excited about in AI

Melbourne! Our recent and hugely popular event “How Atlassian AI is transforming Service Desks” is coming your way🎉. This is your chance to hear from thought leaders in the space as they discuss advances on how Atlassian Intelligence is helping organisations create the IT Service Desks of the future🤖. Book your seat today!⏳

https://bit.ly/3JktnsY