ResultsCX Bulgaria

𝗣𝗿𝗼𝘂𝗱 𝗠𝗼𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗥𝗲𝘀𝘂𝗹𝘁𝘀𝗖𝗫! 🚀

We’re thrilled to announce that ResultsCX bagged 𝘁𝗵𝗿𝗲𝗲 awards at the 𝟮𝟬𝟮𝟰 𝗦𝘁𝗲𝘃𝗶𝗲 𝗔𝘄𝗮𝗿𝗱𝘀 𝗳𝗼𝗿 𝗚𝗿𝗲𝗮𝘁 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗿𝘀! 🏆

𝗚𝗼𝗹𝗱 𝗦𝘁𝗲𝘃𝗶𝗲 𝗔𝘄𝗮𝗿𝗱𝘀:

• 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗧𝗲𝗮𝗺 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 (𝗨𝗦): Our innovative AI-powered recruitment approach brought fill rates from 64% to 100%+ in under a year and has sustained excellence since.
• 𝗪𝗼𝗺𝗲𝗻 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: A testament to our ongoing commitment to empowering women through professional development, mentorship, and leadership opportunities.

𝗕𝗿𝗼𝗻𝘇𝗲 𝗦𝘁𝗲𝘃𝗶𝗲 𝗔𝘄𝗮𝗿𝗱:

𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗪𝗼𝗿𝗸 𝗠𝗼𝗱𝗲𝗹: Recognizing our dynamic, hybrid work environment that fosters collaboration and sparks innovation.

These awards highlight our dedication to creating a supportive, inclusive workplace where our 21,000+ colleagues worldwide can thrive.

A big thank you to our amazing team for making this possible! Together, we’re shaping the future of work.

Read the full PR here: https://lnkd.in/efQ9DbjC
The Stevie Awards
🌟

🎒🌟 At ResultsCX Bulgaria, we believe in the power of education and the importance of providing every child with the resources they need to succeed. We are honored to support Каритас Витания incredible initiative, "With Full Backpacks."

Since its inception in 2021, this campaign has made a tangible difference in the lives of children from vulnerable groups and low-income families. Thanks to the generosity of people with huge hearts and the dedication of young volunteers from "Caritas Rakovski," gift sets with school supplies are prepared and distributed to children in the Rakovski municipality at the start of the school year.

Additionally, sports equipment and accessories are provided to support local child athletes, supporting their academic and athletic aspirations.

Join us in making a difference! Learn how you can help a student with essential school supplies by visiting here: https://vitania.caritas.bg/s-pulni-ranici/

Together, we can ensure every child starts the school year with the tools they need to thrive. 📚💪

At ResultsCX, our commitment to sustainability and working towards a better, greener environment is paramount.

🌟 Less than a year ago, we completed a buildout of 1,100 square meters in the state-of-the-art OfficeX building in Sofia, Bulgaria.

OfficeX, a LEED Platinum-certified building, exemplifies green innovation with cutting-edge technologies that optimize energy efficiency, air quality, and environmental impact. 🏢✨

Situated in a meticulously planned urban business garden, OfficeX promotes a healthy environment, natural light, fresh air, and quiet work conditions amidst cutting-edge technology.

Find out about our job openings in Bulgaria here: https://careers.resultscx.com/bulgaria

Together, we are building a greener, more sustainable future. 🌍💼

Awards Time!

ResultsCX bagged two 2024 Fortress Cybersecurity Awards! Our recognition came across two categories- Compliance and Incident Response, showcasing our proactive and innovative measures to combat digital threats. These awards underscore our commitment to ensuring the highest level of protection and security for our clients. Thanks to the Business Intelligence Group for this prestigious acknowledgment.

Read the press release: https://resultscx.com/press-release/resultscx-wins-two-2024-fortress-cybersecurity-awards/

Welcome, Jordan Armstrong!

Jordan joins our senior leadership team as Chief Revenue Officer and will be instrumental in cultivating new business opportunities and driving our market strategy forward.

This World Environment Day, we celebrate the collective efforts of our ResultsCX family to make a positive environmental impact. From reducing energy consumption to embracing eco-friendly technologies, every step brings us closer to a sustainable future.

Our colleagues worldwide are champions of environmental responsibility, and together, we're making a significant impact.

Discover how we're driving change and promoting sustainability at ResultsCX: https://resultscx.com/esg/. Let's continue to be the change we want to see.

Laura Hourican, VP of HR, recently joined our Huntswood colleagues in South Africa. Over two weeks, our talented and passionate teams in Cape Town and Durban united to support and learn from each other, reinforcing our collective strength.

A standout moment was the insightful sessions led by our talent development and learning teams, including Niven Naidoo, Magdalene Chetty, and Sarika Maharaj. Their efforts highlighted the spirit of teamwork and camaraderie within our South Africa team.

We also extend our gratitude to Helen Maslin and her team for their incredible hospitality. Together, we are stronger and more connected than ever.

We are a Great Place to Work!
Being a Great Place to Work consistently for three years is a perfect testament to our people-first culture and continuous efforts to improve.

After being certified as a Great Place to Work in 2022 in the US, in 2023 across the US, Philippines, Mexico, and Honduras, this year, we bagged the badge for Bulgaria as well. We are a Great Place to Work in five countries!

At ResultsCX, company culture has always been a top priority, and it feels great when our people say the same.

Read the press release here: https://buff.ly/4dXioDX

Great Place to Work US
Great Place to Work México
Great Place to Work Caribe & Centroamérica
Great Place to Work Philippines

🌟 Join the ResultsCX Bulgaria team at the upcoming job fair hosted by Caritas Bulgaria in partnership with the Regional Center for the Development of Social Economy Focus Point Sofia and Plovdiv.

🗓️ Date: Monday, May 27th, 2024
🕑 Time: 2-6 pm
📍 Location: Regional Center RSI Plovdiv, Building "Alexander Stamboliyski" Room 113

Explore a career in CX. Don't miss this chance to connect with ResultsCX recruitment team and start your journey toward a fulfilling career! 🚀 https://careers.resultscx.com/bulgaria

🎉 ResultsCX wins the 'Highly Commended' Award for "Excellence in Remote Working Culture" category at the 2024 CCA Excellence Awards held in Glasgow, Scotland!

🏆 This recognition celebrates our company's unwavering commitment to creating a flexible and empowering remote work culture that prioritizes employee well-being and productivity while continually enhancing customer satisfaction.

We are honored to be recognized among the best in customer service excellence, especially in such a challenging and competitive category. Let's keep raising the bar and pushing the limits of innovation to deliver world-class customer experiences!

Learn more about us: https://resultscx.com/about-us/

🌟 Inspiring Change: Our Colleagues in Bulgaria Leading the Way with 'Role Models' Initiative
We're thrilled to highlight the impactful work of our colleagues in Bulgaria and their community educational initiative, 'Role Models,' - a platform for our colleagues to share their experiences and wisdom with the next generation.

Stefaniya D, Sr. Talent Scout at ResultsCX Bulgaria, recently donated her time at Kocho Chestimenski Middle School in Dinkata village as a guest speaker for their 3rd-grade elementary classroom and also presented the kids with a collection of books. She had the opportunity to meet with students one-on-one, sharing about her line of work and overall life experiences, but most importantly, inspiring them to always reach for opportunities.

To all our colleagues in Bulgaria, thank you for leading by example and showing us the true meaning of impact. Together, let's continue to inspire, uplift, and empower one classroom at a time.

ResultsCX has been named a 'Horizon 1 Disruptor' in the HFS Horizons: Customer Experience Service Providers, 2024 report. This recognition underlines our commitment to pioneering customer experience innovations and delivering exceptional value to our clients.

As a leader in digital-led CX solution, our focus remains on providing agile, personalized, and efficient CX solutions.

Thanks to our dedicated team and our partners for making this possible. Together, we are setting new standards in the CX domain and are excited about the future!

Read more about our recognition and what it means for the future of customer experience in this press release.
https://resultscx.com/press-release/resultscx-named-horizon-1-disruptor-in-hfs-horizons-customer-experience-service-providers-2024-report/

ResultsCX: Bridging Continents, Cultivating Culture!

In the last two weeks, our ResultsCX family united across borders as our incredible teams from the Philippines and Mexico flew to Bulgaria to deliver our leadership certification program to our colleagues from Bulgaria and Ireland!

From the vibrant cities of Plovdiv to Sofia, it was a whirlwind of excitement, learning, and personal growth! Our Leadership Program experienced a powerful global transformation infused with knowledge and inspiration from our dynamic leaders.

Our Global Leaders didn't just teach; they brought the learning to life! With engaging sessions, they instilled the culture and knowledge for our leaders to support our frontline heroes.

These sessions were great for new leaders and also supported experienced leaders in further enhancing their skills.

Together, we're shaping the future, one inspiring session at a time!

Who doesn't like a swanky office to work out of?

✨ Discover our new office space located in Sofia, Bulgaria, where work meets comfort and functionality.

Since its launch just six months ago, our office has become a hub for collaboration, designed to cater to the needs of our SG&A functions while promoting creativity and productivity. 💼

🏢 Situated in a prime location with easy access to transportation, including tram, bus, and the Vitosha metro station, commuting to work has never been more convenient.

This exciting milestone reflects our continued dedication to investing in Bulgaria and placing our colleagues and brand at the forefront of all we do.

ℹ️ Discover more about our new office space and what it means for your career growth at https://careers.resultscx.com/bulgaria.

Our colleagues in Plovdiv, Bulgaria, had the privilege of spending a day at St. Vasiliy, the Great Home for the Elderly, not just as visitors but as contributors to a project that brought us closer to understanding the beauty of giving back.

🌱🌍They engaged in a day of gardening, planting summer flowers to add a splash of color and joy to the garden areas of St. Vasiliy's. The smiles and enriching stories shared by the residents turned a simple act of volunteering into a memorable exchange of kindness and warmth.

We're deeply grateful for the opportunity to make a slight difference in the lives of the residents of St. Vasiliy. Our team is already looking forward to our next visit to continue fostering these newfound relationships and to keep the garden blooming with the care and love it deserves.

Recently, colleagues from our Bulgaria team had the opportunity to visit the Parallel World Foundation, a beacon of hope and support for adults and children with special needs. 🌟 Сдружение "Паралелен свят"

💌In the spirit of Easter, we came together to share moments of creativity and joy, providing materials and assisting in making Easter cards. The smiles, gratitude, and the unforgettable experience of being part of a community that thrives on kindness and support were the highlights of the day.

To everyone at Parallel World Foundation, thank you for allowing us to be a part of your journey. Your resilience, strength, and unwavering spirit inspire us every day. Together, we look forward to creating more moments that light up lives.

🌟Celebrating Hristina R., Training Specialist in Bulgaria

With a rich experience of over two decades in customer care, intertwined with a genuine passion for mentorship, Hristina's contribution to the Bulgaria team is immeasurable. Her transition from an agent to a trainer unveils a story of growth driven by an innate desire to foster learning and development.

Hristina's unique approach to training exceeds conventional methods. "Training, for me, is about connection and understanding. It's about preparing our team not just for the challenges of the job but for personal growth," she says.

Her perspective on training as a continuous, evolving process speaks volumes about her wisdom. "There's no one-size-fits-all solution in training. Each journey is unique, and that's what makes it so rewarding,"

🙌Hristina, we celebrate you and all our trainers for guiding with unwavering dedication and heart and reinforcing the warm, inclusive culture we cherish at ResultsCX.

Celebrating Women's History Month at ResultsCX 💜🙌

We are proud to spotlight an inspirational leader in Operations Management from our Bulgaria team. Joining ResultsCX in May 2023 as an Operations Manager, Maria brought a fresh approach to leadership with over three and a half years of management experience. She believes that consistent improvement and meaningful target-setting are crucial for success. Her journey teaches us the importance of humility for learning, curiosity for improvement, and self-confidence for teaching.

What truly drives her is the transformative power of employee engagement. She views it as the cornerstone of every successful company, capable of moving mountains and bridging gaps between professional fulfillment and fair remuneration. Her story at ResultsCX is a testament to the impact of passionate leadership and a culture of continuous improvement. Join us in celebrating her contributions and the pivotal role of women in shaping the future of leadership.

ResultsCX has been recognized as a ‘Promising Provider’ in Everest Group’s Service Provider Compass™ – Global Services Delivery from Mexico report. Our achievement in the ‘CXM services in Mexico’ category is the direct result of our teams’ commitment to delivering exceptional nearshore capabilities that cater to our clients’ needs. This recognition also highlights our focus on employee satisfaction and our strategic expansion efforts in Mexico.

Read the full PR: https://resultscx.com/press-release/resultscx-named-promising-provider-in-everest-groups-service-provider-compass-global-services-delivery-from-mexico-report/

💮As we celebrate Women's History Month, let's highlight the journey of a remarkable leader at ResultsCX from our Bulgaria office. Verginia joined the team as a Payroll Manager in November 2023. Her 15-year career is marked by her dedication to professional development, mastery of payroll management, and leadership.

Facing challenges head-on, she navigates the complexities of balancing work and family life with resilience and trust in her abilities. Her journey is a testament to the power of determination and self-belief in overcoming obstacles.

As we share her story, we celebrate the strength, leadership, and achievements of women at ResultsCX. Her narrative not only inspires but also reinforces the importance of supporting each other toward a more inclusive and equitable workplace.💜

This Women's History Month, we put the spotlight on Nadezhda G., Operations Manager at ResultsCX. Her story is one of resilience, innovation, and leadership, embodying the spirit of women who pave the way for progress and empowerment.

A few years ago, Nadezhda embarked on a transformative career path with ResultsCX, turning the opportunity into a journey of personal and professional growth.

💡 With a deep-rooted passion for operations management, her role has evolved significantly to larger projects that challenge and reward equally.

🤝 Nadezhda credits her journey to the supportive environment at ResultsCX, the wisdom of mentors, and the camaraderie among colleagues. This collaborative spirit has fostered a culture of continuous improvement and professional respect, creating a conducive atmosphere for growth.

As we celebrate Women's History Month, let Nadezhda's journey inspire you to embrace challenges, seek growth, and champion the values of resilience and leadership. Her story is a testament to the incredible impact women can have when they step into their power and lead with vision and determination.

Today, on International Women's Day, we stand tall and proud to celebrate the extraordinary women of ResultsCX. 🌷

From the innovative thinkers who push boundaries to the resilient spirits who overcome challenges, our women are the heartbeat of our success. They are more than colleagues; they are trailblazers, mentors, and leaders who inspire change and drive us forward.

As we honor their achievements and the rich diversity they bring to our workplace, let's renew our commitment to equality, respect, and empowerment for all.

💜 Here's to the incredible women of ResultsCX - your strength, intelligence, and compassion make our company and the world a better place.

🌐 ResultsCX expands Irish Operations with 200 new sales roles in Fintech!

We're adding 200 new roles for the fintech sector, reinforcing our commitment to innovation and local economic development. This move, stemming from our strategic growth initiatives and recent acquisitions, marks a significant milestone in expanding our European footprint.

We are not just investing in our future; we're investing in Ireland's. Join us in celebrating this leap forward! 🌍💼

For detailed information about this expansion and what it means for ResultsCX and the fintech industry in Ireland, click here: https://bit.ly/3TcXoQa.

To explore career options and join our growing team in Ireland, check out the open positions at https://lnkd.in/exykiabW.

🌷Embracing the vibrant spirit of Spring and bidding adieu to Winter!

We were honored to celebrate Baba Marta with the heartfelt symbol of strength, health, and happiness - the Martenista.

A heartfelt thank you to Parallel World, Сдружение "Паралелен свят", an incredible foundation supporting adults and children with special needs, for crafting the beautiful Martenista we were proud to share with our colleagues.

Their dedication adds a deeper meaning to this celebration, intertwining the joy of new beginnings with the essence of compassion and support.

Here's to a season filled with blossoming hope and enduring strength. 🌷

Today, we stand in unity to commemorate Bulgaria Liberation Day, a day that marks a day in history, of freedom and self-determination. On this day in 1878, Bulgaria was liberated from centuries of Ottoman rule, and paved the way for a future filled with hope, progress, and national pride.

Let us all remember the sacrifices made for freedom, and honor those who fought with bravery and determination. As we reflect on our past, let us also look forward with optimism, carrying the spirit of determination and resilience.

We're excited to spotlight an exceptional member of our ResultsCX Bulgaria team, Ivan S., Training and Development Specialist.

Ivan's journey in training began with a solid foundation in English and a brief stint as a teacher, which paved the way for his true calling - from his early days as a customer care agent to becoming a passionate Training and Development Specialist.

With a non-formal approach and fostering a friendly atmosphere, he ensures that learning is both effective and enjoyable. 📚
Ivan's story highlights the essence of our internal development programs and the transformative impact of genuine connections.

Here's to Ivan for being more than a trainer; he's a true friend and foundation to those he guides. 🎊

Exciting news!
We have just completed the rebranding of our former 60K operations in Bulgaria under the ResultsCX name. Our customer support operations in Sofia and Plovdiv will continue to provide the same high-quality support in English and other languages that our clients have come to expect and value from our Bulgaria-based employees.
Read the press release: https://results-cx.com/press-release/resultscx-finalizes-rebranding-of-former-60k-operations-in-bulgaria

Aко си готов да промениш своя кариерен път и се намираш в град Пловдив, не пропускай да ни посетиш в Комплекс СИ²ЛА от 11:00ч. на 11 февруари на Bulgaria Wants You

🙌Очакваме те, да поговорим за кариерните възможности, които може да откриеш при нас. 🧐

Днес тържествено отбелязваме Деня на народните будители 🇧🇬📚✏️