Citizens Advice West Northants and Cherwell

**Community Help and Information Point Volunteer needed**
Citizen Advice give people the knowledge and confidence they need to find their way forward. Citizens Advice are looking for CHIP volunteers to make a difference in people’s lives. CHIP volunteering is a bit like a triage to explore what the client may want assistance with, and find information in the public domain to help them to understand their options or possibly refer them onto Advice. CHIP volunteering is conducted at venues within your community. Full training and support will be given. The role will be based close to your location, although travel expenses will be reimbursed. We would envisage a minimum commitment of 2 hours a week.

If you are interested or would like further information, please email
[email protected]

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**People need help on multiple issues at different times of their lives**
However they don’t always need the in-depth advice provided by a Citizens Advice Generalist Adviser. We've launched a new "Virtual CHIP" where you can drop in online, without an appointment, to get information and support to help you resolve your issue. If our CHIP team cannot immediately help you, they will help you access someone who can or suggest what you need to do next.
Our CHIP team will be online
Mondays 09:30-12:30
Wednesdays 14:00-16:00
Fridays 09:30-12:30

Please just click the link below to access the Virtual Hub
https://consult.attendanywhere.co.uk/ce/?apikey=315a3b20-785a-43a7-9167-cf47b697e5fe&nid=j17Fh%3fBq2

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We’re celebrating 40 years of Volunteers Week 🎉
Our wonderful volunteers dedicate their free time to help people through life’s many challenges.
Thank you for all your dedication and passion, we couldn’t do it without you!
Curious about volunteering with us? Find out more ⤵️
https://bit.ly/4e9qWrx

We’re celebrating 40 years of 🎉

Our wonderful volunteers dedicate their free time to help people through life’s many challenges.

Thank you for all your dedication and passion, we couldn’t do it without you!

Curious about volunteering with us? Find out more ⤵️
https://bit.ly/4e9qWrx

**Volunteer Taster Day**
As part of Volunteer Week Citizens Advice West Northants and Cherwell are thrilled to invite you to our Volunteer Taster Day 10:30-12:30, Thursday, 6th June, at our Banbury office, 26 Cornhill, Banbury, OX16 5NG. This event is an excellent opportunity for you to learn more about what it means to be a volunteer with Citizens Advice and how you can help make a significant difference in our community. Whether you have previous experience in advice services or are new to volunteering, we welcome individuals from all backgrounds and skill levels.

To book your place please email
[email protected]

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It's Volunteers' Week. Citizens Advice West Northants and Cherwell would not exist if it wasn't for our amazing volunteers. Our volunteers are incredible people doing a wonderful thing. Thank you all for what you do, not just for this week but the 51 other weeks of the year too.

If you are interested in joining our fantastic team of volunteers or would like further information, please email
[email protected]

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

**Volunteer Taster Day**
As part of Volunteer Week Citizens Advice West Northants and Cherwell are thrilled to invite you to our Volunteer Taster Day 10:30-12:30, Thursday, 6th June, at our Banbury office, 26 Cornhill, Banbury, OX16 5NG. This event is an excellent opportunity for you to learn more about what it means to be a volunteer with Citizens Advice and how you can help make a significant difference in our community. Whether you have previous experience in advice services or are new to volunteering, we welcome individuals from all backgrounds and skill levels.

To book your place please email
[email protected]

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

Citizens Advice Community Help & Information Points (CHIPs) take place in venues near you. CHIPs give information to help you find solutions to a wide range of issues in order to move forward. A CHIP takes place at Banbury Mosque, Merton Street, Banbury, OX16 4RX, (by the community fridge) every Wednesday between 10:30 and 11.30. No appointment needed.

This is not a full advice session

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**Paid Role**
Citizens Advice West Northants and Cherwell are looking for someone special to join our amazing organisation.

Community Engagement Manager
Salary £30,988 per annum pro rata, Grade 7
Full Time - 37 hours per week
Contract: Permanent
Responsible to Advice Service Manager
Home & office locations in West Northants and Cherwell

If you would like more information about the role or to apply please email
[email protected]
Closing date for applications 01/06/2024

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Citizens Advice Community Help & Information Points (CHIPs) take place in venues near you. CHIPs give information to help you find solutions to a wide range of issues in order to move forward. A CHIP takes place at The Open Doors Café, Bicester Methodist Church, Bell Lane, Bicester, OX26 6JQ every Friday between 12:00 and 13:30.
No appointment needed.

This is not a full advice session

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

Citizens Advice Community Help & Information Points (CHIPs) take place in venues near you. CHIPs give information to help you find solutions to a wide range of issues in order to move forward. A CHIP takes place at Brackley Library, Manor Road, Brackley, NN13 6AJ every Friday between 10:00 and 12:00. No appointment needed.

This is not a full advice session

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

**Struggling to make contact with Citizens Advice**
You can drop in online using our 'Virtual Hub', without an appointment, to get information and support to help you resolve your issue. If our HUB team cannot immediately help you, they will help you access someone who can or suggest what you need to do next. This is not a full advice session.
Our HUB team is online
Mondays 10:00-14:00
Wednesdays 14:00-16:00
Fridays 10:00-14:00

Please just click the link to access the Virtual Hub

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

Attend Anywhere

Citizens Advice Community Help & Information Points (CHIPs) take place in venues near you. CHIPs give information to help you find solutions to a wide range of issues in order to move forward. A CHIP takes place at Grimsbury Community Centre, Burchester Place, Banbury, OX16 3WT every Thursday between 13:00 and 15:00. No appointment needed.

This is not a full advice session

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

Citizens Advice Community Help & Information Points (CHIPs) take place in venues near you. CHIPs give information to help you find solutions to a wide range of issues in order to move forward. A CHIP takes place at Exeter Hall, Kidlington, OX5 1AB every Thursday between 10:00 and 12:00. No appointment needed.

This is not a full advice session

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From Tuesday 2nd April Citizens Advice West Northants and Cherwell will have two distinct Adviceline telephone numbers.
Cherwell 0808 278 7906
West Northants 0808 812 6901
The lines are open weekdays 09:00-16:00

**Webchat volunteers needed**
Citizen Advice West Northants and Cherwell are looking for webchat volunteers. You'll need to be able to explore what problems the client may want help with and find information to help them to understand their options.
Full training will be given. The role is Banbury based.
We can be flexible about the time spent and how often you volunteer.

If you are interested or would like further information, please email
[email protected]

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

Talking about money isn’t always easy.

Talking about money isn’t always easy.

It's become ‘the elephant in the room’, but not talking about it can trap people.

We’ve teamed up with our experts to create the perfect starter guide to talking and finding out about money ⤵️
https://wearecitizensadvice.org.uk/elephant-savings-your-starter-guide-to-talking-about-money-6fef0d8f4b6d

Citizens Advice West Northants and Cherwell dealt with a staggering 563 housing issues during the period 01/11/2023 to 01/02/2024.

Pat Coomber-Wood CEO of Citizens Advice West Northants and Cherwell makes her debut on BBC Politics South speaking about fuel poverty.
Please have a watch from 7:00 minutes in, lasts for about 8 minutes.

Politics South - 11/02/2024 Peter Henley with the latest news, interviews and debate.

Citizens Advice North Oxon & South Northants have merged to become Citizens Advice West Northants and Cherwell. This merger won't impact our service offering in the Cherwell area. We will still give people the knowledge and confidence they need to find their way forward.

Citizens Advice will close their Banbury and Bicester offices from midday Tuesday 13th February.
Normal service resumed Wednesday 14th February.
We're so sorry for any inconvenience this may cause.

Citizens Advice helping our community

Great to meet the team at this morning in Banbury to discuss their fantastic project working to reduce reoffending for those leaving Bullingdon Prison. The project received nearly £8,000 of funding from my , taking money from criminals and putting it to good causes.

**Christmas Opening Hours**
Citizens Advice West Northants and Cherwell will be closed from 12:00 Friday 22nd December 2023, we will be back 09:00 Tuesday 2nd January 2024.
Have a wonderful Christmas

**Community Information Hub**
Have you spent all night worrying about a problem and don't know where to turn.
Citizens Advice West Northants and Cherwell are hosting a new Community Information Hub at The Open Doors Cafe, Bicester Methodist Church, Bell Lane, Bicester, OX26 6JQ. This is NOT a full advice session, our Hub team are there to talk to you about your problem and discuss the best way for you to get the help you need.

Fridays 12:00pm-13:30pm
No appointment needed

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

**Community Information Hub**
Have you spent all night worrying about a problem and don't know where to turn.
Citizens Advice West Northants and Cherwell are hosting a Community Information Hub at Exeter Hall, Oxford Road, Kidlington, OX5 1AB. This is NOT a full advice session, our Hub team are there to talk to you about your problem and discuss the best way for you to get the help you need.

Thursdays 10:00am-12:00pm
No appointment needed

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**

Citizens Advice Banbury office will be closed for their afternoon and evening drop-in sessions Monday 18th September.
We're so sorry for any inconvenience this may cause.

**Community Information Hub**
Have you spent all night worrying about a problem and don't know where to turn.
Citizens Advice North Oxon & South Northants are hosting a Community Information Hub at Brackley Library, Manor Road, Brackley, NN13 6AJ. This is NOT a full advice session, our Hub team are there to talk to you about your problem and discuss the best way for you to get the help you need.

Fridays 10:00am-12:00pm
No appointment needed

**If this isn't for you PLEASE SHARE as it might be perfect for someone you know**