Glenroyd Care Home - Barchester Healthcare

📢 Exciting News 📢

We’re thrilled to share a podcast episode featuring Sue Sheath, our Director of Regulation and Quality Improvement.

In this episode of the Care Leaders Network podcast, Sue sits down with Simon Parker to dive into the latest updates on CQC assessments, what providers can expect and how to stay prepared.

🎧 Listen now to gain insights straight from an industry expert:
https://www.youtube.com/watch?v=5rzTZsgWpdA

Barchester’s experience of undergoing 15 CQC assessments | Sue Sheath, Barchester Healthcare 051 In this episode of the Care Leaders Network podcast, Simon Parker chats to Sue Sheath, Director of Regulation and Quality Improvement at Barchester Healthcar...

🌟🪔 Celebrating Diwali 🌟🕯️

Diwali celebrations were in full swing across our care homes and hospitals as residents, patients, colleagues, families and friends came together to mark the Festival of Lights in style.

Dressed in vibrant attire, everyone enjoyed a variety of fun-filled activities throughout the day, from tasting homemade dishes and listening to traditional music to firework displays and dance sessions.

It was a memorable day for all involved.

Please see a selection of photos below.

To find out more about life at our care services, please visit our website: https://www.barchester.com/

🎃 Trick or Treat 🎃

Residents, patients and colleagues got into the spooky Halloween spirit of things by creating beautiful autumnal displays with painted and carved pumpkins, flowers and wreaths.

Many of our care homes and hospitals hosted fun-filled Halloween events with delicious treats, mocktails, live music entertainment, costume competitions and community celebrations.

It's safe to say that everyone had a spooktacular time. 👻

Please see a selection of photos below.

To find out more about life at our care services, please visit our website: https://www.barchester.com/

🌟 Celebrating Dorothy's 105th Birthday 🌟

Residents and colleagues at Hilton Park Care Home in Cambridge recently had the pleasure of celebrating Dorothy’s incredible milestone.

A special event was arranged at Bottisham Airfield Museum, where hundreds of visitors, including Dorothy’s lovely family, joined the home’s activities team to help decorate the venue. Dorothy was overjoyed to receive 113 birthday cards, including a very special one from His Majesty, King Charles.

She was in wonderful spirits, singing along and delighted to be surrounded by her family.

Dorothy, who was born on 21st October 1919, led an extraordinary life, including her time as a codebreaker during World War II, decoding German messages to send to Bletchley Park.

It was a magical celebration from start to finish.

Happy Birthday, Dorothy! 🥳

To find out more about life at Hilton Park Care Home - Barchester Healthcare, please visit their website: https://www.barchester.com/home/hilton-park-care-home

🌟 We’re thrilled to announce that Barchester Healthcare has topped the Social Media Power List 2024 for the UK’s Large Care Home Groups – for the second consecutive year! 🌟

According to the report produced by PR consultancy Bridgehead Communications, we now have an impressive 276,678 followers across all our social media channels. This recognition reflects our commitment to keeping families, friends and local communities connected and informed about the care we provide.

A big thank you to all our dedicated colleagues who work hard to keep our pages up to date with news, activities and heart-warming stories from our care homes and hospitals. Your hard work ensures that our residents and patients, and their families stay connected in meaningful ways every day.

Thank you to everyone who follows and supports us – we couldn’t have achieved this without you! 🎉

🔒 Jail and Bail Fundraiser 🔒

Kind-hearted colleagues at Laurel Bank Care Home in Lancaster are gearing up for their Jail and Bail fundraiser tomorrow, 30th October, to support St John's Hospice - a wonderful local charity close to their hearts.

Although the event hasn’t started yet, the dedicated team has already raised the £999 bail needed to release their General Manager, Lyndsay Scott, from her “cell” at Lancaster Castle.

Residents and staff at Laurel Bank are incredibly grateful for the support, which will help St John’s Hospice provide 11 home visits, 5 palliative night-sitting sessions or 50 hours of nursing care on their wards.

Ahead of the event, Lyndsay Scott shared, “I am so proud of my brilliant team, they always go above and beyond and they have the kindest hearts. Collectively we have raised over £2,000 for St John’s Hospice this year, a really fantastic amount and we’re very much hoping to get to £3,000 with our latest endeavour! I can’t say I’m particularly looking forward to spending time in a prison cell but it is all for a very good cause so it will be worth it.”

To learn more about life at Laurel Bank Care Home - Barchester Healthcare, please visit their website: https://www.barchester.com/home/laurel-bank-care-home

🇫🇰 Westlake House Welcomes Falklands Government Representative 🇫🇰

Residents and colleagues at Westlake House Care Home in Horsham were delighted to welcome Mr Richard Hyslop, The Falkland Island Government representative to the UK, to their home.

Richard was appointed as the UK representative for the Falkland Islands Government in 2020. The Governor generally oversees the Territory’s external affairs, defence, and internal security, including the police, and holds powers to make or veto laws.

Sheila, Resident Ambassador at Westlake House, was part of the welcoming committee and accompanied guests on a tour of the home. Richard spent time with residents and members of the team and they were also joined by Cllr Nigel Emery, Chairman of Horsham District Council, local Veterans from The Crawley & Horsham Armed Forces & Veterans Breakfast Clubs and representatives from The Horsham Royal British Legion who also launched their annual Poppy Appeal on the same day.

Richard also gave a talk, sharing updates on developments since the 1982 conflict, including economic activities like tourism and agriculture, environmental conservation efforts, healthcare, education, and key internal policies and legislation. It was noted that the UK Government retains responsibility for foreign affairs and defence and maintains a military presence on the islands.

Everyone had a wonderful time.

To find out more about life at Westlake House Care Home - Barchester Healthcare, please visit their website: https://www.barchester.com/home/westlake-house-care-home

Falklands in UK

👏 Huge congratulations to all National Winners! 👏🏆

It’s the last award of the afternoon, the Carer of the Year award, presented by Sue Sheath, Director of Regulation and Quality Improvement. This award recognises the vital role of the carers in providing person-centred care to the residents and patients and relatives we support. This individual will show dedication to those in their care, taking into account their life story, the things they love and the things they don’t in order to deliver the best possible care and enhance their lives. This individual will also play an active part in supporting the home or hospital team demonstrating their attitude to whole home/service approach.

⭐ The winner of Barchester’s Carer of the Year 2024 award is Katie Kirk from Hundens Park. Congratulations! ⭐

Julia Atherton, Director of Nursing and Dementia, now presents the Registered Nurse of the Year award for 2024. This award recognises the dedication, commitment and professionalism of the Registered Nurse across all of our services. This individual acknowledges and is committed to achieving success by delivering the highest standards of care. They demonstrate the value and importance of leading a dedicated care team, in addition to showcasing outstanding clinical and leadership skills. This nurse is able to demonstrate a sustained track record of delivering high-quality person-centred care and making continuous quality care improvements.

⭐ The winner is Merline Geevamony from Overslade House. Congratulations! ⭐

The Team of the Year award is presented by Genevieve Glover, Chief People Officer. Teamwork is key at Barchester. By working as a team with our colleagues on shift, in the wider home, with support teams or with external partners we can make a positive impact on the care delivered to our residents, patients and relatives. This award will be made to a staff team who through great communication have developed and maintained an outstanding standard of care and customer experience, and an inclusive team ethos within their care setting.

⭐ And the winning Team of the Year is Hurstwood View. Congratulations! ⭐

The Activities Coordinator of the Year award recognises the exceptional contributions of an individual to the health and happiness of the residents or patients they support in organising and delivering person-centred, engaging and stimulating activities, events, outings and entertainment. They will engage, enrich and inspire residents, patients and colleagues alike in their creativity, and be able to showcase and evidence a wide range of activities that stimulate the mind, body and soul.

⭐ Sally Turton, Head of Life Enrichment, presents the award for Activities Coordinator of the Year 2024 to Jenny Szabo from Hilton Park. Congratulations! ⭐

Up next is the Dementia Care Champion award, presented by Claire Peart, National Lead Dementia Nurse Specialist. This award is for the dementia champion who has championed person-centred care for those living with dementia in line with the seven domains of well-being and our person-centred approach. The winner will be able to showcase how they have made a real difference to the lives of residents and patients living with dementia in our services and demonstrate examples of leadership, best practice and achievements to create a positive living environment and life experience for those in our care.

⭐ And the award goes to Fergal Naughton from Highview House. Congratulations! ⭐

It’s now time for the General Manager or Hospital Director of the Year award, presented by Dr Pete Calveley, CEO of Barchester. This award recognises the outstanding commitment and 'can-do' attitude of a General Manager/Hospital Director. This person leads their team to deliver high standards of care, and creates a welcoming, safe and happy environment in which to live and work. This GM/HD ensures commercial and quality success for their home or hospital.

⭐ This year’s deserving winner is Vicky Strickland from Arbour Lodge. Congratulations! ⭐

The Hospitality Champion of the Year award is presented by Anna Shirley, Director of Customer Experience and Marketing. Providing excellent hospitality within a care home or hospital is vital for the well-being of residents, patients and relatives. This award will be made to an outstanding individual within a hospitality role who can demonstrate the passion, commitment and teamwork needed to make a real difference to those living within our homes and hospitals.

⭐ This year’s deserving winner is Brunda Palanivelu from Queens Court. Congratulations! ⭐

The next award is for the Maintenance Champion of the Year, presented by Mark Bennett, Director of Property Services. This award recognises a maintenance team member who has displayed excellence and diligence within their discipline. This individual will have positively influenced residents, patients, relatives, and colleagues whilst carrying out the responsibilities of their role.

⭐ The 2024 Maintenance Champion of the Year award goes to Paul Bennett from Cadbury Hall. Congratulations! ⭐

We’re back again for the Lifetime Achievement award, presented by Mike O'Reilly, General Counsel and Director of Quality, Risk and Compliance. The Lifetime Achievement award will go to a person who has been with Barchester for 20 years or more. Additional to their commitment to Barchester over the years, the Lifetime Achievement award also recognises the delivery of care or support that goes over and above their job role. The recipient of this award goes the extra mile to make a difference to those around them, in their care or support office role.

⭐ The winner is Mandy Smith from Overslade House. Congratulations! ⭐

Next is the much-anticipated Chef of the Year award presented by Mervyn Knights, Hospitality Development and Standards Manager. This award will be made to a chef who shows exceptional ability in providing well-balanced, nutritious and delicious food, whilst tailoring menus to the preferences and dietary requirements of those in our care. The winner will be someone who regularly interacts with their residents/patients to encourage feedback, and proactively participates in life enrichment events within the home.

⭐ The decision was really difficult with the standard so high, the chefs in this category had to compete in a heated cook-off, and the winner of Chef of the Year 2024 is Alain Fadonougbo from Upton Bay. Congratulations! ⭐

The next award is for the Volunteer of the Year presented by Laura Evans, Assistant General Counsel. This award will be presented to an individual who shows real passion and dedication by freely giving time and energy at one of our homes or hospitals. The winner will be someone who has enriched the lives of the residents and patients we care for, while providing support to the home or hospital team in making the environment a happy place to live.

⭐ The award for 2024 goes to Julie & Mike Shields from Alice Grange. Congratulations! ⭐

The Garden of the Year award presented by Mandy Macara, Head of Brand Marketing. This award recognises an outstanding garden that significantly enhances the quality of life of residents, patients, relatives and staff. This well maintained and beautifully created garden will use a variety of seasonal plants and colours to provide interest all year round, as well as creative displays and provision for wildlife.

⭐The winner of the Garden of the Year award is Lindum House. Congratulations! ⭐

After a short break, the Foundation Champion of the Year award is presented by Simon McCall, Commercial Director & Chairperson of the Foundation. This award recognises a Barchester employee or resident or patient who has demonstrated outstanding support to Barchester's Charitable Foundation and its work within the community.

⭐ The Foundation Champion 2024 is Mervyn Knights. Congratulations! ⭐

Next up is Sarah Lander-Scott, Director of Customer Experience, to present the Resident Ambassador of the Year award. This nominee should share their zest for life with others, be well respected and loved by staff and residents alike, acting as a voice on the views of other residents and patients within the home on the day-to-day management in the home, supporting with tasks such as monthly meetings, planned activities and events, or meeting visitors looking for a home for a loved one to share their positivity and experience of living there.

⭐ The winner is Harold Tasker from Chorleywood Beaumont. Congratulations! ⭐

The award was accepted by Razvan Nica, General Manager at the home.

Michael Beresford, Head of Learning Programmes, now presents the Care Practitioner of the Year award for 2024. This award recognises the outstanding contribution of an individual to the clinical team within the home. The winner will be able to demonstrate how the Care Practitioner role has enhanced the care delivery for their residents and patients, and has supported and developed carers within the home.

⭐ And the winner is Zoe Brown from Lawton Rise. Congratulations! ⭐

The award was accepted by Kelly Tatton, Regional Director.

It’s now time for Learner of the Year award, presented by Gareth Williams, Director of Learning and Development. This award is for an individual who exhibits enthusiasm and commitment to their learning and on-going career development. They will have developed their skills through opportunities provided by Barchester, and can demonstrate how their training has helped them to provide a higher standard of care and support, and show how it has contributed to them attaining excellence in their role.

⭐ And the award goes to Mary Ellen McPhee from Highview House. Congratulations! ⭐

Fiona Sievwright, Head of Operational Finance, is up next to present the Home Administrator of the Year award. This award will be made to a team member who carries out the daily tasks of their role to a high standard and who demonstrates a high level of customer care for residents, patients, families, colleagues or the wider community including health care professionals. The winner will be able to demonstrate how they engage and interact with others in a positive, enthusiastic and cheerful manner acting as a role model for others and creating a warm, friendly and supportive home or hospital environment.

⭐ And the winner is Paulina Pronczyk from Oxford Beaumont. Congratulations! ⭐

🤵👰 || WEDDING DAY MAGIC || 👰🤵

Today was a truly touching day at Glenroyd as our beloved resident, Jean, experienced the joy of watching her granddaughter Amy's wedding live on TV. Although Jean couldn't physically be at the ceremony, we were determined to make this moment as special as possible. Surrounded by her friends, Jean was able to share in the love and celebration from afar.

Our team worked hard to recreate the wedding atmosphere in the lounge. From the colour scheme to the carefully prepared buffet, every detail was designed to reflect the beauty of Amy and Dave's big day. Our talented catering team prepared a menu that matched the wedding feast, earning compliments from everyone present.

Jean's family added their own personal touch, including a beautifully crafted buttonhole and a personalised wedding place card, making Jean feel even closer to the event. She was emotional and overjoyed watching Amy and Dave exchange vows. It was a beautiful afternoon filled with smiles and celebration.

We are so proud to have been part of this precious moment and wish Amy and Dave all the love and happiness on their new journey together. May their lives be filled with as much joy and love as they brought to all of us today.

Let's continue to cherish these beautiful moments together.💍👰🤵🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

☀️|| SUNSHINE AND DELICIOUS TREATS ||☀️

Our residents truly embraced the sunny weather, spending a delightful day in the garden. They enjoyed music, singing, and indulging in delicious treats crafted by our amazing chef, Ella. Refreshing melons and drinks prepared by our catering team were a big hit!

Spending time outdoors and socialising brings so many benefits, from boosting mood and reducing stress to enhancing overall well-being. It was wonderful to see everyone enjoying each other's company in the fresh air!

It was a fantastic day for everyone, including our wonderful staff who joined the fun. A heartfelt thank you to all who visited us for our Open Day. It was such a pleasure getting to know you all! 😊🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

⭐️ || THE OPEN DAY HAS ARRIVED || ⭐️

Today is our open day, we would like to invite you to meet our friendly and dedicated team and to find out more about the care services available at our home, alongside our person-centred well-being and life enrichment programmes.

If it matters to you, it matters to Barchester.

To book an appointment please call 02045338956 or pop in on the day.
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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

🌟 || EMPLOYEE OF THE MONTH || 🌟

We are delighted to announce that Bev, our cherished care assistant, has been named Employee of the Month for August at Glenroyd!

Bev has been recognised by our residents for her exceptional ability to adapt to new environments and cater to their needs and wishes. One resident expressed, "I couldn't have asked for anyone better to meet my needs and expectations. She is top class, and I am grateful to be looked after by such an amazing person."

Bev consistently goes above and beyond, even in her own time, to ensure the smooth running of our home. Her dedication and outstanding care provide our residents with that extra time and attention, showcasing her leadership and knowledge.

We are so grateful to have her as part of our team! Join us in congratulating Bev on this well-deserved recognition! 🌟👏🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

Did you know that all our team are highly trained in specialist dementia care? Training provided by our Dementia Care Specialists and academic partners.

We strive to create a relaxed dining experience as this is so important for people living with dementia.

Our residents can enjoy delicious and nutritious meals as part of an inclusive community or they can choose to eat individually based on their personal preferences.

Please visit our website: https://www.barchester.com/home/glenroyd-care-home to find out more or get in touch with our friendly team on 01253 972 102.

To find out more, please visit: https://www.barchester.com/dementia

🎱 || BARCHESTER BINGO BONANZA || 🎱

Yesterday, our residents had a blast participating in the Barchester Bingo Bonanza! We joined forces with Barchester care homes and hospitals nationwide for this incredible virtual event, bringing the joy of bingo right to our community.

Our residents loved the thrilling virtual games as part of Barchester's very own game show series. It was a day filled with fun, laughter, and some friendly competition!

Thanks to technology, even residents staying in their rooms could join in on the excitement. Rob, one of our cherished residents and a huge bingo fan, shared how much the event meant to him. "It was wonderful to connect with others and have such fun from my own room. Bingo always lifts my spirits, and this was a real treat!"

A big thank you to everyone who made this event possible. We’re already looking forward to the next one! ✨🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

⭐️ || OPEN DAY || ⭐️

The open day is nearly here, this Saturday, 31st August.

We would like to invite you to meet our friendly and dedicated team and to find out more about the care services available at our home, alongside our person-centred well-being and life enrichment programmes.

If it matters to you, it matters to Barchester.

To book an appointment please call 02045338956 or pop in on the day.
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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

🐾 || DOG SHOW COMPETITION || 🐾

What a pawsitively wonderful National Dog Day we had at Glenroyd! We celebrated in style with our annual dog show competition, complete with a lovely garden buffet filled with sweet treats for our human guests and tasty snacks for our four-legged friends.

With plenty of attendees, our residents had an amazing time cheering on the contestants. Our judges had the tough job of selecting the best dogs in each category: prettiest bitch, most handsome dog, best trick, waggiest tail, and the dog the judges want to take home.

Bob The Dog truly stole the show with his charming presence! Congratulations to all the winners in each category!

Thank you to everyone who joined us for this wonderful afternoon of community love. Here’s to many more joyful events like this! 🐾🦴🐕🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

🚗 || GEOFF’S WISH GRANTED || 🚗

Today was an extraordinary day for Geoff, one of our cherished residents. A former mechanic and business owner, Geoff has always had a passion for cars, especially Fords - his beloved Cortinas - and his dream of owning a Jaguar finally came true in 2009 with a stunning Jaguar X-Type!

During our Resident of the Day discussion in June, Geoff shared his wish to see a classic car exhibition. We jumped into action and arranged a delightful outing to a classic car show at Stanley Park today. Despite the rainy weather, Geoff, along with his lovely wife Janet, daughter Debbie, and friends, had a fantastic time soaking in the beauty of these classic vehicles.

After the show, they all enjoyed a delicious McDonald's lunch back at Glenroyd, where Geoff savoured his cheeseburger surrounded by the people he loves most.

We are so grateful for the joy this outing brought to Geoff and his family, creating precious memories outside of our care home. A heartfelt thank you to Jason for supporting our activities team in making these wishes a reality!

Here's to more dreams coming true! 🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

Did you know that our Memory Lane Community provides specialist care and equipment for people living with dementia? We celebrate life together in this safe and caring environment.

Find out more at: https://www.barchester.com/memory-lane-communities

You are always welcome to visit us here at Glenroyd and our team will talk you through how we can support.

Memory Lane Communities | Barchester Healthcare Breadcrumb Home  /  Memory Lane Communities Memory Lane Communities Barchester’s Memory Lane Communities are specialised resources for people living with dementia. They reflect Barchester’s model of care based on hospitality, comfortable surroundings and high quality care but are designed to b...

🥇🏃‍♀️|| RUN AMY RUN! || 🏃‍♀️🥇

Excitement is building! In just over two weeks, our amazing Divisional Sales & Marketing Manager, Amy Melia, will be taking on the challenging Great North Run to raise funds for Barchester's Charitable Foundation.

This incredible foundation supports older people and adults with disabilities or mental health challenges, helping them connect or reconnect with their communities—a cause close to our hearts at Glenroyd Care Home.

We're all cheering for you, Amy—you're going to do great!

If you'd like to support Amy, please visit👇

https://ajbellgreatnorthrun2024.enthuse.com/pf/amy-melia

Any donations will be greatly appreciated.🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

🧑‍🍳👩‍🍳 || BAKING CLUB || 👩‍🍳🧑‍🍳

What an amazing day we had at Glenroyd!

This morning, our weekly baking club brought so much joy as residents created delicious chocolate buns, filling the kitchen with laughter and smiles. Baking not only sparks creativity but also promotes fine motor skills and teamwork!

In the afternoon, we gathered in the conservatory with warm cups of tea and tasty cakes, singing along to our favourite tunes. Music is such a wonderful way to boost mood, enhance memory, and strengthen friendships!

Feeling grateful for these wonderful moments that connect us all. Here’s to many more fun-filled days ahead! 🧁🎶🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

🌟 || MEET THE TEAM TUESDAY || 🌟

We're excited to introduce Adrian Harrison, our new Head of Maintenance at Glenroyd Care Home!

Adrian, or Ady as we call him, joined our team in May 2024 and brings a wealth of experience from the care industry. His passion for ensuring a safe, comfortable, and beautiful environment for our residents shines through in everything he does.

Ady says, "The residents are paramount to everything that me and the maintenance team do. We strive for the highest standards to keep the environment as safe, comfortable, workable, and aesthetically pleasing as possible for the residents and Glenroyd team."

In just a short time, Ady has already made a positive impact and appreciates the professionalism and support of the Glenroyd team.

Welcome to the family, Ady! Join us in giving Ady a warm welcome in comments section below. 👏🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home

🐾🐶 || CALLING ALL DOG LOVERS || 🐶🐾

Join us at Glenroyd Care Home for our Dog Show Competition next Monday, August 26th, at 2:30 PM! Bring your furry friends and show off their unique talents and adorable tricks.

Enjoy a sweet buffet for humans while your pups indulge in tasty bones! It’s a perfect afternoon of fun, laughter, and community spirit.

Don’t miss out on this pawsitively delightful event! We can’t wait to see you and your four-legged companions there! 🐕🖤


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For more information on life at Glenroyd, please visit our website www.Barchester.com/home/Glenroyd-care-home