Intouch with Health

This week at Arab Health in Dubai, our VitalHub UK CEO, Mike Sanders, finalised a partnership deal with the prestigious M42 group.

Mike Sanders

🤝 Malaffi and ADHDS partner for digital healthcare solutions in UAE. | VitalHub UK posted on the topic | LinkedIn 🤝 Yesterday at the Arab Health Exhibition in , we unveiled a strategic partnership between the operator of Malaffi (Abu Dhabi Health Information…

Our VitalHub UK CEO, Mike Sanders with our International team in Dubai today.

Just one week to go, and we'll be attending the Partnership Awards with the University Hospitals Dorset NHS Foundation Trust for the innovative and groundbreaking Dorset Health Village project.

About the Dorset Health Village Project:
In April 2021, facing a backlog of more than 110,000 pandemic-delayed outpatient appointments, UHD began a ground-breaking project to open a remote outpatient assessment clinic in a department store. As part of the trust’s innovative and ambitious ‘ThinkBIG’ initiative to help them tackle their backlog of outpatient appointments, clinically-led plans were drawn up to transform what was an empty shop floor into 1,600 square metres of partitioned clinical space, taking the trust’s services into the heart of the community. The Dorset Health Village opened on 20 December 2021, with 98% of patients that have attended the facility rating the experience as ‘good’ or ‘very good’.

See you there!

One year ago... South Tees Hospitals NHS Foundation Trust launched a trust-wide roll-out of the Intouch Platform following a successful proof-of-concept project.

A spokesperson at South Tees said: “After a relatively short pilot programme using Flow Manager across we have seen improvements in clinic and performance, and a better for our .

“Staff can view the status of each patient, including if they have arrived and checked-in or if they are late, if they have been called to be seen, and when their appointment has started.

“They can plan, manage and update the entire patient journey through Flow Manager which integrates with our EPR and has helped improve care coordination across and deliver significant operational efficiencies.”

Learn more: https://bit.ly/3ILNbn7

South Tees launches trust-wide digital patient flow management tech following successful proof-of-concept South Tees Hospitals NHS Foundation Trust is launching a new digital dashboard to manage patient flow across both of its hospital sites.

We're excited to be attending the Partnership Awards next month - not long to go now! We are nominated in partnership with the University Hospitals Dorset NHS Foundation Trust for the innovative and groundbreaking Dorset Health Village project.

About the Dorset Health Village Project:
In April 2021, facing a backlog of more than 110,000 pandemic-delayed outpatient appointments, UHD began a ground-breaking project to open a remote outpatient assessment clinic in a department store. As part of the trust’s innovative and ambitious ‘ThinkBIG’ initiative to help them tackle their backlog of outpatient appointments, clinically-led plans were drawn up to transform what was an empty shop floor into 1,600 square metres of partitioned clinical space, taking the trust’s services into the heart of the community. The Dorset Health Village opened on 20 December 2021, with 98% of patients that have attended the facility rating the experience as ‘good’ or ‘very good’.

See you there!

The Christie's £26m cancer centre in Macclesfield has marked its first anniversary this month.

Funded through £23m from The Christie charity, The Christie at Macclesfield has transformed cancer care for NHS patients, providing a total of over 32,000 appointments in its first 12 months.

Intouch with Health supported the launch of the cancer centre by supplying digital patient flow solutions. This PAS-integrated technology enables staff to view the status of each patient in real-time - including if they have arrived and checked-in or if they are late, if they have been called to be seen, and if the appointment has started.

Using free-standing digital kiosks, patients can self-check-in, or they can attend the reception area if they prefer. Using the self-check-in kiosks, patients can avoid any queues and help reduce time spent ‘checking-in’ for their appointment. Once the patient has checked in for their appointment using the kiosks or the reception area, the Flow Manager dashboard is automatically and immediately updated, alerting all staff to the patient's arrival. Using Intouch with Health’s Calling solution, patients can then be digitally called forward to see the clinician, when the clinician is ready to see them.

Learn more: https://bit.ly/3KvlNgX

First birthday for The Christie at Macclesfield The Christie's £26m cancer centre in Macclesfield has marked its first anniversary, with over 32,000 appointments in its first 12 months.

We’re delighted to be nominated at the HTN Now Awards 2023, in the Excellence in and Change category - alongside the University Hospitals Dorset NHS Foundation Trust - for the Dorset Health Village Project.

The HTN Now Awards 2023 share and celebrate innovations, teams and suppliers that have made a difference. Digital HTN Now Awards evening will take place at 7 PM on 18 January.

The Dorset Health Village Project was the Trust’s vision to create a remote outpatient on the top floor of a department store, delivering high-volume, low-complexity face-to-face outpatient screening and appointments.

If you’d like to learn more about this innovative project and how it is supporting the trust to tackle their , watch our recent webinar with the Trust, here: https://bit.ly/3h2xGhw

Intouch with Health is delighted to announce its success at 2022 Global Excellence Awards after being named the winner of the 'Best Patient Flow Management Solutions Provider UK' category!

Now in their third year, the 2022 Global Excellence Awards have been designed to recognise the companies, teams and individuals who are excelling in the ever-growing industry of human and environmental health - those who set the highest standards by pushing boundaries and creating the most cutting-edge healthcare solutions.

Intouch with Health is delighted to announce that alongside University Hospitals Dorset NHS Foundation Trust the Dorset Health Village project has been shortlisted in the Best Elective Care Recovery Initiative category at the HSJ Partnership Awards 2023, recognising the dedication to improving healthcare and effective collaboration with the NHS.

The HSJ Partnership Awards recognise and honour the most effective partnerships, innovative projects and collaborations in the UK health system. The prestigious award programme, now in its sixth year, is not just a celebration of success stories but also a platform to shape the future of our new integrated health and care system.

About the Dorset Health Village Project:
In April 2021, facing a backlog of more than 110,000 pandemic-delayed outpatient appointments, UHD began a ground-breaking project to open a remote outpatient assessment clinic in a department store. As part of the trust’s innovative and ambitious ‘ThinkBIG’ initiative to help them tackle their backlog of outpatient appointments, clinically-led plans were drawn up to transform what was an empty shop floor into 1,600 square metres of partitioned clinical space, taking the trust’s services into the heart of the community. The Dorset Health Village opened on 20 December 2021, with 98% of patients that have attended the facility rating the experience as ‘good’ or ‘very good’

Learn more: https://bit.ly/3VtuR8G

Has it been a week already? Last Thursday, we were at the Awards with the University Hospitals Dorset NHS Foundation Trust and Dorset Integrated Care System teams, as the Dorset Health Village project was nominated in the Performance Recovery category - and picked up the High Commendation award!

The Dorset Health Village is a highly ambitious and innovative approach to tackling the post-pandemic elective backlog in Dorset. Intouch with Health was asked to join the project ahead of the trust’s initial design and scope session, which would see the trust and the ICS transform the top floor of a department store into a remote assessment clinic in the heart of the community.

The project has been very successful, making meaningful and immediate impacts in reducing the backlog whilst delivering an excellent experience for patients using the remote clinic. For example, Dermatology has nearly tripled its pre-pandemic capacity, now seeing up to 96 patients in a 3-hour morning clinic (compared to the previous average of 33 patients per clinic), and 98% of patients rate the experience as ‘good’ or ‘very good’.

The Dorset teams invited our very own Pete Beaumont along to the awards, in recognition of all of the hard work Pete has put into the project himself, along with the wider Intouch with Health and VitalHub UK teams.

Many, many congratulations to all involved!!

Digital patient flow technology will play a key role in managing outpatient appointments at the recently opened new Royal Liverpool University Hospital, which is part of the Liverpool University Hospitals NHS Foundation Trust.

The hospital, which opened in October 2022, has also launched 15 digital patient self-check-in kiosks located throughout its main outpatient atrium, and 20 digital calling screens in the outpatient waiting areas, that are used to notify patients to proceed to a specific clinic room for their appointment.

Jo Pepper, Deputy Head of Patient Access Services at Liverpool University Hospitals NHS Foundation Trust, said: “Flow Manager allows us to monitor our patients; where they are, and where they're going. We’re also working towards launching Intouch with Health’s Activity Manager module, which will allow staff to move patients to and from different locations across outpatients."

Learn more: https://bit.ly/3G4RxqP

New Royal Liverpool University Hospital opens with digital patient flow Digital patient flow technology will play a key role in managing outpatient appointments at the new Royal Liverpool University Hospital.

We're excited to be heading to the Building Better Healthcare awards today, at The Brewery, in London! We're nominated in the Best Use of Technology (Acute Care) category in partnership with the University Hospitals Dorset NHS Foundation Trust, for the innovative project which saw the trust transform the top floor of a department store into a remote diagnostic centre.

If you missed our recent webinar on this project, you can watch it on demand here: https://bit.ly/3h2xGhw

Congratulations and best of luck to all nominees!

We're looking forward to the Health Tech Awards tonight. We're nominated alongside the University Hospitals Dorset NHS Foundation Trust in the 'Major Project Go Live' category.

About the Project:
The Dorset Health Village project was a innovative and ambitious vision to transform the top floor of a department store into an , to support the Trust in tackling a backlog of more than 110,000 pandemic-delayed appointments across Dorset.

The Dorset Health Village is currently within Phase One of the Trust’s approach, operating at 56% utilisation, and when full clinic use is achieved, it is estimated that around 1,300 outpatients per week will pass through its doors.

When interviewed by the BBC during her visit to the Dorset Health Village, Amanda Pritchard, Chief Executive of NHS England, commented “This is a remarkable facility. I can see from walking around here the energy of the staff who have been able to not only bring their services here, and run them in a way that is offering more access more conveniently but also to innovate, and provide something which is truly is world-class care.”

The Dorset Health Village - an innovative and ambitious project to transform the top floor of a department store into a remote clinic to help tackle the .

In early 2021, facing a backlog of more than 110,000 pandemic-delayed appointments across Dorset, University Hospitals Dorset NHS Foundation Trust began a ground-breaking project with partners to create a remote outpatient assessment clinic on the top floor of Beales department store in Poole.

Now ten months since opening, Pete Beaumont, Sales Director at VitalHub UK explains how the digital management of patient flow and the integration of multi-site data has helped take the project from concept to reality.

Read the feature: https://bit.ly/3rxfA9u

South Tees Hospitals NHS Foundation Trust has launched Intouch with Health's dashboard to manage outpatient flow at the Friarage Hospital in Northallerton.

The trust has launched Flow Manager, alongside other patient flow solutions within the Intouch Platform, including Room & Resource Manager, Kiosk & Mobile Check-in, Patient Calling and eOutcomes.

Flow Manager is now being used to manage outpatient flow across six of the eight outpatient departments at the Friarage, including Main Outpatients; Paediatrics Outpatients; Ophthalmology Outpatients; Maternity & Gynaecology Outpatients; Respiratory Outpatients and the Scott Suite.

Learn more: https://bit.ly/3Vik9Cj

South Tees NHS Foundation Trust launches Flow Manager South Tees Hospitals NHS Foundation Trust has launched a new digital patient dashboard to manage outpatient flow at the Friarage Hospital in Northallerton.

We're looking forward to attending and presenting at the MEDITECH Users Network (MUN EU) 2022 event in Liverpool tomorrow and Thursday.

The conference provides an opportunity for MEDITECH EU users to learn more about the MEDITECH developments, implementations and innovative solutions directly from their peers and have a chance to catch up with how member organisations are using MEDITECH to their best advantage.

The Intouch with Health team will be presenting 'Improving Outpatient Pathways
Through Integration' at 2pm tomorrow.

Contact the team at [email protected] to learn more. See you there!

We're looking forward to attending and presenting at the forthcoming MEDITECH Users Network (MUN EU) 2022 event in Liverpool, on the 28 & 29 September, at the Crowne Plaza Hotel in Liverpool.

The conference provides an opportunity for MEDITECH EU users to learn more about the MEDITECH developments, implementations and innovative solutions directly from their peers and have a chance to catch up with how member organisations are using MEDITECH to their best advantage.

The Intouch with Health team will be presenting 'Improving Outpatient Pathways
Through Integration' at 2pm on the 28 September.

Contact the team at [email protected] to learn more. See you there!

We are delighted to announce that Intouch with Health has been named as a supplier on the Crown Commercial Service (CCS) G-Cloud 13 framework, ensuring that our NHS customers have a stress-free route to procuring our industry-leading, digital solutions.

G-Cloud 13 will replace G-Cloud 12, a digital marketplace helping organisations in the UK public sector to find and procure the latest cloud software and support services. The framework enables UK public sector organisations to purchase technologies and related specialist services quickly, easily, and compliantly, and we are thrilled to once again be placed.

Crown Commercial Service supports the public sector in achieving maximum commercial value when procuring common goods and services. In 2019/20, CCS helped the public sector to achieve commercial benefits worth over £1bn.

To find out more about our listing on the framework, please contact the team at [email protected]

# VitalHub UK

Ahead of the on the 5th of October covering the innovative and ambitious project to transform the top floor of a department store into a remote outpatient clinic to help tackle the elective backlog, we look back on the Health Tech Digital feature on The Dorset Health Village – A blueprint for Diagnostic Community Centres nationwide.

Register for the webinar here: https://bit.ly/3esYjee

In early 2021, facing a backlog of more than 110,000 pandemic-delayed appointments across Dorset, University Hospitals Dorset NHS Foundation Trust began a ground-breaking project with partners to create a remote outpatient assessment clinic on the top floor of Beales department store in Poole.

Now six months since opening and with more than 6,000 appointments completed, Peter Beaumont, Sales Director at VitalHub UK explains how the digital management of patient flow and the integration of multi-site data has helped take the project from concept to reality.

Learn more: https://bit.ly/3vs5wRI

The Dorset Health Village - A blueprint for Diagnostic Community Centres nationwide - Digital Health Technology News In early 2021, facing a backlog of more than 110,000 pandemic-delayed appointments across Dorset, University Hospitals Dorset NHS Foundation Trust (UHD) began a ground-breaking project with partners to create a remote outpatient assessment clinic on the top floor of Beales department store in Poole....

North Bristol NHS Trust has renewed its contract with Intouch with Health following more than ten years of successful partnership.

Staff and patients at the Trust have been using digital patient flow technology from Intouch with Health for over a decade via the Flow Manager dashboard. The Trust also uses Intouch with Health’s patient Check-in and patient Calling modules.

Greg Patel-Harris, Project Manager from North Bristol NHS Trust says “The Intouch with Health check-in kiosks have improved patient flow into the hospital as well as the patient experience and patient safety when attending their outpatient appointments. It gives patients the flexibility of choosing when and how to check in.”

Learn more: https://bit.ly/3wnGa7X

North Bristol renews relationship with Intouch following ten years of succes North Bristol NHS Trust has renewed its contract with Intouch with Health following more than ten years of successful partnership.

The Royal Berkshire NHS Foundation Trust is working with Intouch with Health to support the digital transformation of its outpatient coordination, in a project that will help deliver an improved hospital experience for patients while also alleviating pressure on its admin and clinical teams.

Learn more: https://bit.ly/3QXb7Yv

At the core of this digital transformation project is Intouch with Health’s Flow Manager solution, a central digital dashboard accessed by staff across the Outpatient department that will allow teams to monitor the location and status of each visiting patient in the department throughout the duration of their appointment.

Patient flow platform to streamline the patient journey at Royal Berkshire The Royal Berkshire NHS Foundation Trust is deploying a patient flow platform to streamline the patient journey across its 6 sites.

We're delighted to have been named in the UK's - the annual ranking of the top 50 UK companies creating original technology for personal and preventative healthcare - for a third consecutive year!

The final rankings were decided by a combination of selections from an independent judging panel and a public vote on the 108-strong shortlist, which attracted around 1,600 votes.

More: https://bit.ly/3PqThvQ

We'd like to thank everyone who voted for us!

HealthTech 50 - UK's most innovative health technology creators for 2022 UK companies creating original technology for personal and preventative healthcare, as well as GP practice management and messaging platforms