SinglePoint Calls

✨ SPECIAL OFFER ✨

£45 per month - contact us today to claim your 7 day free trial 👏

Let our dedicated PA's handle your calls so you have time to focus on getting the job done 🛠️

Northamptonshire Chamber of Commerce

🎉 Exciting news! 🎉 We have partnered with The George at Kilsby to give away a £100 voucher, and you won’t want to miss out!

Here’s how to enter:
Follow & on Instagram.
Share the post to your story.
Tag three friends who would love this giveaway!

Get ready to enjoy some delicious food and drinks at The George – like and share away! 🙌🏼✨

WE ARE HIRING !

Title: Dedicated PA
Location: Daventry
Hourly Rate: £11.56 - £13.56 (DOE)
Start date: 20/08/2024 **(Training 20th August to Saturday 24th August)**

Schedule: You will work 30 to 32 hours per 8-day block between the hours of 7 am and 10 pm, following a 4 on 4 off shift pattern.

Are you a friendly, caring person with an empathetic nature, who has a passion for making a positive impact on people's lives? If so, we have an exciting career opportunity for you!
Would you like to be a part of the team where people are the heart of our business? We have worked hard to create a comfortable, friendly, and inclusive environment where our team and clients feel happy, and most importantly, at home. This role is an excellent opportunity for individuals who are passionate about customer service and are looking to make a significant impact in a dynamic and growing call center environment.

What we do:

We’re SinglePoint Calls, a local company based in Daventry! We provide 24/7, 365 Telephone Answering Services to ensure no customer call goes unanswered!
Missed calls often mean missed opportunities. That’s why we’re here to catch those calls when our clients can’t.

Over the last 18 months, the business has achieved a remarkable milestone by doubling in size. This significant growth is not just a one-time surge, but rather a part of an ongoing expansion plan, we invite you to be part of this exciting journey!

We offer a variety of customer service solutions, such as managing inbound and outbound calls and carrying out numerous administrative tasks for our clients. We are an important point of contact for our clients, answering queries, handling their calls, and accurately relaying messages within our system as if we are based in their office.

Our company is guided by five core values that reflect our commitment and professionalism:

Respect
Efficiency
Honesty
Diversity and inclusion
Accountability and integrity
The role:

You will begin your week-long training, where you will learn a lot about customer service, telephone answering, how to use our internal system, and about our clients.

You will serve as a crucial point of contact for our clients' callers, addressing their queries, managing their calls, and accurately conveying messages within our system.

What you’ll need:

While call-taking experience is appreciated, it is not required! We will provide full training! What you will need is:

Demonstrated commitment to delivering a demanding service.
Drive and passion to make a difference in people’s lives.
Resilience to work in a high-pressure environment.
Proficiency in IT, especially Outlook, Excel, and Web Applications.
Ability to work well within a team and independently.
Fast and accurate typing skills.
Calm under pressure, good problem-solving skills, excellent interpersonal skills, and an empathetic nature.

Thank you to everyone at Single Point Calls (based in the Icon) for this amazing donation which came in this morning. This will help us enormously. 🤩🤩🤩

📢 Flexible Call Centre Work! 📢

Join our call centre team as bank reserve workers. This is a fantastic chance to earn extra cash! Whether you're looking to supplement your main income or need a flexible schedule that fits around your family commitments!

Interviews will be conducted via Teams on June 11th, 12th, and 13th, and training will run from Monday 17th to Wednesday 20th June, from 9 am to 3 pm.

As part of our reserve workforce, you'll have the flexibility to cover shifts in our 24/7 call centre, ensuring that you can work when it suits you best.

💵 £12.00 - £14.50 - Monthly Pay!
🏢 Office based role, Daventry, NN11 0QB

Email CV to: [email protected]

Role Responsibilities:

Manage a high volume of inbound and outbound calls.
Oversee online bookings, pre-bookings, and chat forum management.
Accurately and promptly input all essential information into our systems.
Identify available workers to dispatch upon receiving a call.
Coordinate workers nationally to attend the requested location.
Maintain the highest standard of customer service at all times.

Applicant Requirements:
Demonstrated commitment to delivering a demanding service.
Drive and passion to make a difference in people’s lives.
Resilience to work in a high-pressure environment.
Proficiency in IT, especially Outlook, Excel, and Web Applications.
Ability to work well within a team and independently.
Fast and accurate typing skills.
Good standard of education or equivalent experience.
Calm under pressure, good problem-solving skills, excellent interpersonal skills, and an empathetic nature

📞 Never Miss a Call Again! 🌟
Are you a small business owner or a self-employed drowning in calls?
Introducing our 24/7 Telephone Answering Service tailored just for YOU!
✨ Affordable Packages - Starting from just £15 a month for 20 minutes of call handling. ✨ 14-Day Free Trial - Experience our exceptional service, absolutely risk-free! ✨ Flexible - No long-term commitments with our 1-month rolling contract.
Let us handle your calls, so you can focus on what you do best! 🚀
👉 Sign up now via our website and be up and running within 48 hours!

SinglePoint Calls SinglePoint Calls is your premier destination for professional Telephone Answering Services.

🌟 Out of the Office? 🌟 Why not take advantage of our FREE 14-day trial? Our experienced team has got you covered! We’ll handle your calls, book appointments, and manage your diary while you’re away. Packages start from just £15 a month! 📅📞✨

**SPONSOR SHOUT OUT**

SinglePoint Calls

The team at Davfest are excited to be working with Singlepoint Calls, who have given us great support in delivering the festival for the town.

“We wanted to be part of one of the biggest events this town has, and when we saw what the festival has become over the past few years, we wanted to help and support it as much as we can”

SinglePoint Calls is your premier destination for professional Telephone Answering Services.

Their dedicated team of specialists ensure your customer receives an exceptional level of service, indistinguishable from having an in-house team.

With 24/7, round the clock availability, you can trust Singlepoint to be the friendly and efficient voice of your business.

Co-founders of SinglePoint Calls, Leon Aldridge, Alex & Ben Hawkins, combine a passion for creating bespoke solutions with an innovative and individual approach.

“The aim was to create cost effective services which exceed the expectations and requirements of all our clients with innovation and creativity.

After years of working for various businesses and outsourcing telephone calls and administrative tasks, we decided to create something exceptional”
Their mission?
To be the best-kept secret behind seamless client interactions

www.singlepointcalls.co.uk
Contact 0333 2421 996
[email protected]

SinglePoint Calls
Icon Innovation Centre,
Daventry,
Northamptonshire,
NN11 0QB

Exciting times here at SinglePoint Calls Ltd as we launch our brand new website! 🚀 ✨
After months of hard work and dedication, we are proud to unveil a digital space that truly represents who we are and what we stand for 😄
Check us out at www.singlepointcalls.co.uk

SinglePoint Calls SinglePoint Calls is your premier destination for professional Telephone Answering Services.

🌟 EARLY BIRD DEAL - ENDS 31ST MAY 🌟

Unlock the potential of your business with our FREE 30 DAY TRIAL and enjoy 25% OFF FOREVER! 🚀

We’re dedicated to empowering small and medium-sized businesses with:
ZERO contract 📄
NO commitments 🤝
Just EXCEPTIONAL customer service ✨

Don’t miss out on this limited-time offer! Say goodbye to complicated contracts and hello to simplicity and savings.

📧 Get in touch at [email protected] 📞 Or give us a call on 0333 2421996

Take the first step towards effortless communication solutions today!

You got yours yet?
https://shorturl.at/zFQWZ

The Early Bird Deal ends at the end of MAY so don't miss out!
Sponsor slots still available for 2 more weeks - please contact Scott if interested!

Plumbase Daventry Page; Singlepointcalls; Mugleston's Plumbing & Heating; KCI Complete Office Solutions; Macmillan Cancer Support; LD Events Ltd; Juice Sound Ltd; Attic Radio; Junk Monkey; Everyone Loves Sausage; 5 Star Loos; Jilted Generation - The Prodigy Tribute Band; Ultimate Green Day - Green Day Tribute Band; Meteora - The Linkin Park Tribute Show; Let's Dance 90's; Escher Rocks; Mizz Pink- Stacy Green as Pink- tribute artist; Abba Tribute Band - Abba's Angels; Flashback Photograph; Tony Shaw; Rocket Max - Tribute To Elton; DJ Darren James

Camping available for both nights (fri/sat ticket holders only, Terms and Conditions apply)

The Sun is finally out!!

Now we can all start thinking about beer gardens and FESTIVALS!

We are steaming ahead with the planning - few more hoops than normal to jump through, but we are getting there.

We have a list of things to get sorted - including the ticket details and things like camping! (will be done soon we promise!)

In the meantime, we are looking to increase our sponsors for the event, so if you are interested please contact me on [email protected] for a prospectus.

We already have some amazing companies on board, Plumbase Daventry Page, Singlepointcalls, Mugleston's Plumbing & Heating, KCI-Commerical & Domestic Interior Solutions working with LD Events Ltd Juice Sound Ltd and Attic Radio

The 2 day event will be the biggest one yet, and with some top cover artists delivering amazing tunes, and is a great way for local companies to get involved in an event for the Daventry people.

Tickets are on sale here : https://ticket247.co.uk/Event/245403

Everyone Loves Sausage Junk Monkey Jilted Generation - The Prodigy Tribute Band Suzy Hopwood Tony Shaw Ultimate Green Day - Green Day Tribute Band Meteora - The Linkin Park Tribute Show Abba Tribute Band - Abba's Angels Mizz Pink- Stacy Green as Pink- tribute artist Escher Rocks Flashback Photograph Ticket247 Ticket247 Daventry RFC Daventry & District Sports Club
Green Day The Prodigy ABBA Elton John P!nk

SinglePoint Calls Ltd is a customer service company that provides 24/7 assistance to our clients. We offer various customer service solutions and are committed to delivering exceptional service. We are looking for a Learning & Development Manager to develop and oversee training programs for call centre employees. The ideal candidate should have proven experience, excellent communication and IT skills, strong leadership, and a passion for continuous learning. We offer a starting salary of £28,000 - £33,000, comprehensive training, and long-term career progression. You'll work 37.5 hours per week on a rotating shift pattern, including one weekend out of every four weeks.

Team Manager
Are you an experienced and passionate Team Manager looking for a new challenge?
Do you have the skills and knowledge to lead our call centre operations and deliver excellent customer service and satisfaction?
If so, we have an exciting opportunity for you!

We are looking for a Team Manager to join our team in Daventry. You will be responsible for managing a team of call coordinators and team leaders, ensuring that they meet the contracted SLA’s and provide a high-quality service to our customers. You will also be involved in the recruitment, training, coaching, and performance management of your staff, as well as preparing and analysing contact centre reports and data. You will be a key player in driving continuous improvement and innovation in our contact centre processes and systems.

To be successful in this role, you will need:
• Proven experience as a Team Manager or a similar position
• Experience in a contact centre environment, preferably 24/7
• A proven record of managing absence, sickness, and disciplinary issues
• Excellent service delivery and customer service skills, with the ability to handle complex customer problems and complaints
• Excellent organisational and leadership skills, with a problem-solving ability and a results-oriented mindset
• Leadership skills and the ability to motivate and develop your staff, as well as build strong relationships within the team and with external stakeholders
• Ability to work well under pressure and cope with changing demands and priorities
• Ability to effectively prioritise, plan and organise your workload and that of your team
• Strong attention to detail and accuracy
• Proficiency in the Microsoft suite of products, including Outlook, Word, Excel, and PowerPoint

What we offer:
• A competitive salary of £25,000 to £33,000, depending on experience
• A full-time, permanent contract, working Monday to Friday 9am to 6pm, with the occasional weekends & evenings.
• 28 days of holiday, including bank holidays
• An Employee Assistance Programme, offering confidential support and advice on various personal and work-related issues
• An Employee Benefit Platform, giving you access to discounts and offers on a range of products and services
• Free parking on-site, as well as easy access to public transport
If you are interested in this role, please apply with your CV and a cover letter, explaining why you are the ideal candidate for this position. We look forward to hearing from you!

Davfest24 IS HERE!

We are back for year 3 of Daventry's biggest and best music festival, brought to you by LD Events Ltd & Juice Sound Ltd

And this year we are going BIG!

Kicking off the weekend early, from 5pm on Friday 26th July, get your dancing shoes on as Darren James spins the club classics and dance tunes, with amazing 90s dance covers band Let's Dance 90's in support before the epic Jilted Generation - The Prodigy Tribute Band take to the stage for what will be no doubt an absolute banger of a show. Something the likes of which town will have never seen before!

Saturday the 26th we start a bit gentler, with town favourite Tony Shaw kicking off the proceedings.

Throughout the day we have Davfest legends Escher Rocks, Flashback Photograph, P!NK by Mizz Pink- Stacy Green as Pink- tribute artist, Elton John by Max Bresnahan, ABBA by Abba Tribute Band - Abba's Angels tributes, and our headliners Ultimate Green Day - Green Day Tribute Band and Meteora - The Linkin Park Tribute Show as Linkin Park !

Tickets are ON SALE NOW - https://ticket247.co.uk/Event/245403

The first 500 tickets sold (excluding VIP) are on at a discounted price, so make sure you grab yours quickly.

In the New Year there will also be outlets for purchasing tickets for cash, from charlies_boutique_x, Collective 13 Clothing and Plumbase Daventry Page, who are also returning as the VIP sponsors.

Other sponsors on board already are Singlepointcalls and KCI-Commerical & Domestic Interior Solutions, along with Attic Radio

Please contact the page if you are interested in being part of the event.

More details will follow soon, including our camping options!

But for now, put a note in the diary, spread the word, grab your tickets, and start looking forward to another epic weekend in the town!

All the best from the Davfest team!

Green Day Elton John The Prodigy ABBA P!nk

**Night Shift Supervisor**

The salary range for the role is £26,000 to £31,200, depending on your experience.

The working hours are based on a 4 on 4 off shift pattern, with 40 to 46 hours per 8 day block. The night shifts run from 17:00 to 07:00 (Hours to be confirmed)

Location: Daventry, Northamptonshire

Company Overview
Established in 2022, SinglePoint Calls Ltd is a customer service company that strives to exceed the expectations and requirements of our clients.
We offer a variety of customer service solutions, such as managing inbound and outbound calls and carrying out numerous administrative tasks for our clients.

Our company is guided by five core values that reflect our commitment and professionalism:

Respect
Efficiency
Honesty
Diversity and inclusion
Accountability and integrity
Job Duties

Leading and managing a team of evening/night staff
Managing call coordinators to achieve contracted SLA's
Building strong relationships with the team to work most effectively
Train and coach in group and individual settings
Performance monitoring of staff
Conduct 121 reviews
Addressing performance issues within the team and have direct input into the disciplinary process.
Managing the shift rotas and annual leave requests
Dealing with sickness and absences
Direct input into the recruitment process
Provide support to call coordinators
Cover sickness, absences and holiday
Handling emergencies
Skills required for the role

2 to 5 years minimum supervisor experience, Ideally in call centre/office environment.
Organisation and planning skills
Experience in managing rota's/shift scheduling
Excellent organisation and leadership skills with a problem-solving ability
Leadership skills and the ability to motivate and develop staff
Strong attention to detail
Proficiency in Microsoft products, Including Outlook, Word, Excel and PowerPoint
We can offer you the following:

● 28 days' annual leave inclusive of Bank Holidays (pro rata)

● Flexible working hours

● Free Parking

● Employee perks package

● EAP (Employee assistance program)

● Training and Development

● Basic DBS

● Providing a warm, friendly environment within our Call Centre

Job Types: Full-time, Permanent

Salary: £26,000.00-£31,200.00 per year

Please email us a copy of your CV: [email protected]

**Night Call Coordinator - Immediate Start - Daventry**

Details:
Working Hours: 20:00 until 07:00
Hours per 8 day block: 42
Shift Pattern: 4 on 4 off
Hourly rate: £11 - £13 (Depends on experience)
Unsociable hourly rate (21:00 -06:00) : £13.00 - £14.50 (Depends on experience)

Salary: £24,181.00-£27,238.00 per year

Location: Icon Innovation Centre, Daventry, Northamptonshire, NN11 0QB

Company Overview
Established in 2022, SinglePoint Calls Ltd is a customer service company that strives to exceed the expectations and requirements of our clients.
We offer a variety of customer service solutions, such as managing inbound and outbound calls and carrying out numerous administrative tasks for our clients.

Our company is guided by five core values that reflect our commitment and professionalism:

Respect
Efficiency
Honesty
Diversity and inclusion
Accountability and integrity

Role of a Call Coordinator:

● Handling a high volume of inbound/outbound phone calls

● Handling online bookings/pre-bookings and managing a chat forum

● Answering calls from the police, youth offending teams and other contracts and document their requirements

● Entering all essential information into our systems in an accurate and timely manner

● On receipt of the call, find available workers to dispatch to the call out

● Facilitate the coordination of workers nationally to attend the requested location

● Always ensure the highest standard of customer service at all times

What makes a great Call Coordinator:

● Our Call Handlers are all caring and empathetic.

● They all have great communication skills.

● They're able to work flexibly and problem-solve effectively.

● They enjoy making a difference to people's lives.

Applicant Requirements:

● Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a demanding service.

● We need individuals with the drive and passion to make a difference in peoples’ lives and the personal resilience to work in a high-pressured environment.

● Good overall IT skills, especially using Outlook, Excel and Web Applications.

● You will need to be able to work well within a team and independently, have fast/accurate typing skills and have a good standard of education or equivalent experience.

● This role is suited to people who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature.

We can offer you the following:

● 28 days' annual leave inclusive of Bank Holidays (pro rata)

● Flexible working hours

● Free Parking

● Employee perks package

● EAP (Employee assistance program)

● Training and Development

● Basic DBS

● Providing a warm, friendly environment within our Call Centre


Please email us a copy of your CV: [email protected]

Join Our Expanding Team at Singlepointcalls

We are excited to announce that we have multiple positions available at SinglePointCalls.

Available Positions:

Evening Call Coordinator - 17:00 until 02:00 - 4 on 4 off
Morning Call Coordinator - 06:30 until 14:30 - 4 on 4 off
Weekend Call Coordinator - 07:00 until 17:30

Role of a Call Coordinator:
- Handling a high volume of inbound/outbound phone calls
- Handling online bookings/prebookings and managing a chat forum
- Answering calls from the police, youth offending teams, and other contracts and documenting their requirements
- Entering all essential information into our systems in an accurate and timely manner.
- On receipt of the call, find available workers to dispatch to the call-out
- Facilitate the coordination of workers nationally to attend the requested location
- Always ensure the highest standard of customer service at all times.

What We Offer:
Competitive salary
Flexible working hours
Free Parking
Perkbox - Employee benefits platform
Training and Development opportunities

What We’re Looking For:
Excellent communication skills
Ability to work flexibly and problem-solve effectively
Good overall IT skills, especially using Outlook, Excel and Web Applications
Fast/accurate typing skills
Good standard of education or equivalent experience
Personal resilience to work in a high-pressure environment

If you’re interested in joining our team and making a difference in people’s lives, please send your CV to [email protected].

We look forward to hearing from you!

**JOIN OUR EXPANDING TEAM**

Current Vacancies
📌Night Call Coordinator
📌Administrator
📌Weekend Administrator

Details Below 👇

Job Details

Role of an Administrator:
• Quality check and process internal reports/referral forms
• Chase outstanding reports/referral forms
• Support remote staff with queries via email/phone
• Upload reports/referral forms to client portals
• Handling inbound/outbound phone calls
• Handling online bookings/pre-bookings and managing a chat forum
• Answering calls from the police, youth offending teams and other contracts and documenting their requirements
• Entering all essential information into our systems in an accurate and timely manner
• On receipt of the call, find available workers to dispatch to the call-out
• Facilitate the coordination of workers nationally to attend the requested location
• Always ensure the highest standard of customer service at all times
• Any other general administrative support as required by the team

Role of a Call Coordinator:
● Handling a high volume of inbound/outbound phone calls
● Handling online bookings/pre-bookings and managing a chat forum
● Answering calls from the police, youth offending teams and other contracts and document their requirements
● Entering all essential information into our systems in an accurate and timely manner
● On receipt of the call, find available workers to dispatch to the call out
● Facilitate the coordination of workers nationally to attend the requested location
● Always ensure the highest standard of customer service at all times

Applicant Requirements:
• Good organisational skills
• Problem-solving approach
• Adaptable to change
• Able to multi-task under pressure
• Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a demanding service.
• We need individuals with the drive and passion to make a difference in people’s lives and the personal resilience to work in a high-pressure environment.
• Good overall IT skills, especially using Outlook, Excel and Web Applications.
• You will need to be able to work well within a team and independently, have fast/accurate typing skills and have a good standard of education or equivalent experience.
• This role is suited to people who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature.

We can offer you the following:
• 28 days' annual leave inclusive of Bank Holidays (pro rata)
• Flexible working hours
• Free Parking
• Employee perks package
• EAP (Employee assistance program)
• Training and Development
• Basic DBS
• Providing a warm, friendly environment within our Call Centre
• Overtime available

Administrator
Days: Monday to Friday
Hours: 09:00 – 17:00 (37.5hours per week)
**Flexible start/finish times**
Hourly rate: £10.42 to £12 (Depends on experience)
Approx salary range: £20,319 to £23,400

Weekend Administrator
Days: Saturday and Sunday
Hours: 09:00 – 15:30 (12 hours per week)
Hourly rate: £10.42 to £12 (Depends on experience)
Approx salary range: £10,836 to £12,480
Location: Icon Innovation Centre, Daventry, NN11 0QB

📧 Send your CV to: [email protected]

Role of an Administrator:
• Quality check and process internal reports/referral forms
• Chase outstanding reports/referral forms
• Support remote staff with queries via email/phone
• Upload reports/referral forms to client portals
• Handling inbound/outbound phone calls
• Handling online bookings/pre-bookings and managing a chat forum
• Answering calls from the police, youth offending teams and other contracts and documenting their requirements
• Entering all essential information into our systems in an accurate and timely manner
• On receipt of the call, find available workers to dispatch to the call-out
• Facilitate the coordination of workers nationally to attend the requested location
• Always ensure the highest standard of customer service at all times
• Any other general administrative support as required by the team

Applicant Requirements:
• Good organisational skills
• Problem-solving approach
• Adaptable to change
• Able to multi-task under pressure
• Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a demanding service.
• We need individuals with the drive and passion to make a difference in people’s lives and the personal resilience to work in a high-pressure environment.
• Good overall IT skills, especially using Outlook, Excel and Web Applications.
• You will need to be able to work well within a team and independently, have fast/accurate typing skills and have a good standard of education or equivalent experience.
• This role is suited to people who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature.

We can offer you the following:
• 28 days' annual leave inclusive of Bank Holidays (pro rata)
• Flexible working hours
• Free Parking
• Employee perks package
• EAP (Employee assistance program)
• Training and Development
• Basic DBS
• Providing a warm, friendly environment within our Call Centre
• Overtime available

We are looking for call coordinators to join our Daventry based office team!
📞4 on 4 off shift pattern
Hours: 18:00 - 03:00
Hours per 8 day block: 34 hours
Shift Pattern: 4 on 4 off
Standard hourly rate: £11 - £13 (Depends on experience)
Unsociable hourly rate (21:00 - 06:00) : £12.50 - £14.50 (Depends on experience)
Approx salary range £18,706 to £21,808 (Depends on experience)

📞Reserve Worker
Standard hourly rate: £11.00 - £13.00 per hour (Depends on Experience)
Unsociable hourly rate: £12.50 - £14.50 per hour (Depends on Experience)
No Contracted Hours
Hours of work: This vacancy will have no set shifts, and applicants would be required to make themselves available to cover absences within a 24/7 call team as and when required.
This opportunity will be available on a casual arrangement and there will be an understanding that the Company would not have to offer you work; and if offered, you would not be required to accept it.

📌 Location: Icon Innovation centre, Daventry NN11 0QB
💷 Standard hourly rate (06:00 -20:58) : £11.00 - £13.00 per hour (Depends on Experience)
💷 Unsocial hourly rate (21:00 - 05:59) : £14.50 - £15.00 per hour (Depends on Experience)
📧 Send your CV to: [email protected]
Role of a Call Coordinator:
● Handling a high volume of inbound/outbound phone calls
● Handling online bookings/pre-bookings and managing a chat forum
● Answering calls from the police, youth offending teams and other contracts and document their requirements
● Entering all essential information into our systems in an accurate and timely manner
● On receipt of the call, find available workers to dispatch to the call out
● Facilitate the coordination of workers nationally to attend the requested location
● Always ensure the highest standard of customer service at all times
What makes a great Call Coordinator :
● Our Call Coordinators are all caring and empathetic.
● They all have great communication skills.
● They're able to work flexibly and problem-solve effectively.
● They enjoy making a difference to people's lives.
Applicant Requirements:
● Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a demanding service.
● We need individuals with the drive and passion to make a difference in peoples’ lives and the personal resilience to work in a high-pressured environment.
● Good overall IT skills, especially using Outlook, Excel and Web Applications.
● You will need to be able to work well within a team and independently, have fast/accurate typing skills and have a good standard of education or equivalent experience.
● This role is suited to people who remain calm under pressure, are good at problem-solving, and have excellent interpersonal skills, with an empathetic nature.
We can offer you the following:
● 28 days' annual leave inclusive of Bank Holidays (pro rata)
● Flexible working hours
● Free Parking
● Employee perks package
● EAP (Employee assistance program)
● Training and Development
● Basic DBS
● Providing a warm, friendly environment within our Call Centre
📧 Send your CV to: [email protected]