Vostel Limited

Our Cloud Business Telephony service offers flexibility to your staff and company. With our integrations, features, apps and bespoke solutions, we can design whatever you need. Some staff in the office with desk phones, some working remotely from home, some on the road? we have you covered and give peace of mind. Invest in your technology communications and watch productivity grow 📈

All this in a one month rolling contract! We don't tie you in to long contracts, our customers stay because they want to, not because they have to.

Contact [email protected] for advice on Broadband, Telephony, Mobile Data Packages and IT Wi-Fi Networking or call 01323 884 884

Here's a recent install for a long standing customer. You can clearly see a 'techy' has access to the budget here😆. As cool as we find this - you don't need the lights or the Enterprise equipment in most cases, but it is wonderful when a customer understands the importance of a healthy IT Network and invests in good, reliable equipment. We are all for that!

Do you need to look at your businesses IT network, Telephones, Wi-Fi, or Broadband reliability? Give us a call 01323 884884 or email [email protected] - Treat your business to an IT network it deserves 🚀

Call Statistics
‍Your telephone system should tell you an awful lot about your business. For this reason, Vostel have an extensive call statistics suite with granular data, Team Board & Wall Board with features built for management to support staff training and resources. More added features coming very soon - watch this space!

Enquire for a demo and how we can help your business telephone system make money by utilising data analytics. Have a fantastic bank holiday weekend from Vostel.

[email protected] or call 01323 884 884

Is it time to look at your business telephones and Network Infrastructure? Your business deserves a better system.

Our key features include:
ONE month contract
FREE calls to anyone on our service
Customer Portal (affectionately known as Stan)
Time automations
Click to call
Inbound popup with hyperlink (configurable for CRM integration)
Call Back
Contact Groups
Music on hold
Call diverts, waiting, block
Caller display
Voicemail to email
Missed call alerts
Chrome/Edge web app
Ring group hold music
Ring group join/leave
Global unlimited contacts

Recommended add-ons
Call recording
Statistics
Team Board

Vostel Assist
Vostel Assist gives you complete peace of mind when it comes to managing your network. Let us take care of changes and updates while you concentrate on your business. No more fighting with the manual at Christmas time, trying to work out how to set your phones to holiday mode, we do it for you!

Vostel Assist includes.

24/7 broadband monitoring
Alerting and Quality of Service
Software upgrades to your network
Network troubleshooting
Proactive support
Wireless updates
Firewall rules, port forwarding for CCTV and other services
Phone system updates
The lovely friendly team at Vostel 😉
https://www.vostel.co.uk/

Recently we've been busy upgrading broadband services and providing failover for many businesses. We are getting a head start with 'The big switch off' and ensuring businesses are ready before the inevitable prices increases for those still on older networks.

For an unmatched service in customer support, monthly rolling contract (no 2 to 5 year contracts!), and genuine solutions give us a call 01323 884 884 or email [email protected]

What's your broadband back-up solution for your business?

For failover or improving speeds in areas with poor internet options, we've been fitting more cellular systems. Businesses rely so heavily on a broadband connection to function, if you want to know how to provide business continuity and contingency for connectivity, please give us a call 01323 884884 or email [email protected]

Good morning. BT still experiencing outages for broadband across the UK. Many of you will be experiencing slow internet, they are working to reroute the traffic as a matter of priority so hopefully, you'll be back up and running soon.

Good morning, Some BT broadband circuits maybe experiencing packet loss or slow speeds due to an issue identified on some of the BT bearers. BT are aware and is working on the issue. This is a nationwide issue.

At Vostel Limited we design your network, telephony or IT solution with perfection in mind and as our goal. Our engineers all follow a model of best practice of ensuring all the tiny details are perfect and allowing this to filter up to the bigger details. A photo from a recent install at Lindleys Autocentres below shows how a data cabinet is supposed to look. Don't get me wrong, you could still have issues with a cabinet that looks like this, but if an engineer takes the time to make the small things perfect, you can rest assured they're taking care of the rest of it!

If you have network, wi-fi, broadband, telephone issues - we'll happily advise and see if we can help you figure out the route cause. [email protected]

Happy Friday folks. Been a full on week this week! Install new Gig Fibre line and network configuration at Essex Motor Factors, new customer telephones and broadband install at Saffron Autos Limited, then up to Nottingham for another full network install at Lindleys Autocentres.

Each site needed a different solution, whether FTTP, EoFTTC and Cellular failover or a Gig ethernet leased line. One size doesn't fit all, each network design and set up needs rigorous design, planning, testing and delivering. Thank you for having us on site and for putting up with Andy Collins jokes. 😉

Do you have enough staff to cover lunchtimes, are you losing crucial sales, or need data to help allocate resources in peak hours? Our call statistics will tell you call volumes by hour and also how many calls you are missing. Just one tab in our Data and Analytics package that guides business strategies.

Give us call to discuss how we can design a bespoke package for your business. [email protected] or call 01323 884 884

Happy Friday! Something to think about for your business over the weekend.

If you're stuck in a contract you hate or is bad for business, do you have to put up with it? The bad service may end up costing your business more than paying to get out early. Don't wait until your contract is almost over, it'll still be worth looking at Vostel Limited now.

Give us a call 01323 884884 or email [email protected]

https://www.vostel.co.uk/

At Vostel Limited we are always looking to create more features that other systems don't have. Most of our features are developed directly from our customer's feedback.

Just curious about what YOU want from your telephony system and what features are on your wish list?

Vostel Limited isn't just your local trusted telecoms company, last week we were in Lytham St Annes, Lancashire installing a new network infrastructure and our integrated telephony solution. We love an on site install! We get to geek out with our tech and spend time with the customers!! Our monitoring and alerting ability with the latest tech allows us to support remotely, wherever you are.

If you need to improve your IT network, connectivity, Wi-Fi, Telephony, or want to discuss how much benefit to the business an integrated CRM and telephony solution will be, give us a call 01323 884884 or email: [email protected] we'd love to talk to you.

Such an amazing testimonial for us. thank you Marc's Garage

Great feedback from a recent install! Welcome on board Michael Key Engineering.

''Just a quick note to say the phone system is working great, we've been really impressed with the quality of the system and the service we've received.''

If anyone needs an improved telephony, broadband or Wi-Fi system, please get in touch. We'll design the perfect solution for your business with unrivalled support.

Garage Hive Community

New Feature Alert!

Contact Groups

Don’t want your suppliers, VIP customers, creditors, etc waiting for your IVR/Auto-attendant to finish with the options before they get through to you? You are now able to add these contacts to a designated contact group and point callers to a destination of your choice. This can also help with new customers who will need additional support in the first few weeks and allow them to call straight through and bypass the options.

You can create any number of contact groups to route your callers to specific departments, extensions or users. Thus allowing you to give the customer a real human touch.

Psssst........we can also create groups to hide those annoying callers that cause accounting issues or even those pesky telecoms sales people that drive you up the wall!

Garage Hive Community

Take a quick peak at our services https://www.vostel.co.uk/ or feel free to contact me [email protected]

Business Telephone Systems - Vostel We create tailor-made solutions for your business telephone needs. No matter the operating system you use, our packages work on Windows, Mac, iOS and Android.

Happy New Year from Vostel! A huge welcome to the Vostel Team - Andrew Pugh. Andrew comes with great IT knowledge and a passion for customer service, and joins us as a helpdesk support technician and trainee network engineer.

Garage Hive Community Vostel Community Group

Thank you to every one of our customers. We wish you a Merry Christmas and a Happy New Year.

Please have a look at our recent installation at Cromlix. What a beautiful hotel!

Vostel Case Study | Cromlix, Scotland Cromlix Hotel is a beautiful luxury 5 red star boutique hotel owned by Kim & Andy Murray just outside Dunblane, Scotland. Located in the scenic Scottish countryside, this stunning 35-acre estate offers an exquisite, contemporary aesthetic and refreshingly relaxed vibe.

We'd like to say a special thanks to Mark Wight Ltd for being our test subject for our telephone system running with StarLink. A few growing pains and learning from our side, but we got there!

Happy Friday Everyone!

Happy Friday! Next week we'll be launching our Facebook community group for existing and future customers. We want a central place for our customers to discuss ideas on their products, support, and for us to send updates on coming features in development. Watch this space!

Have an amazing weekend

Garage Hive Community Royal BNI - Eastbourne

‘Unified communications’ – you hear this a lot. To most of us it means the same, but some ‘solutions’ that claim to be in the ‘Unified communications’ camp, do the opposite.

Take cloud telephony for example, the field we work in; we’ve seen so many bloated cloud telephony systems that mimic each other and in theory provide unification, however in practice almost create disunity and duplication. We’ve taken the decision to not include video messaging in our system. This may prove wrong in time but now seems the right decision. We can add if needs be in the future, but for now, none of these video conferencing features can compete with the existing giants.

Hear me out! What is unified about having a telephony product that has a video messaging service? Most businesses have Microsoft, G-suite or Mac offering Teams, Google Meet, Apple FaceTime, etc, etc. Lots of businesses have their own already very good video conferencing/messaging system. Not to mention many CRMs that have this anyway. Or Zoom, Slack, WhatsApp for business. I could go on. Also, you’re duplicating costs. Because your telephony system provides video conferencing, will you cease your 365 license for Teams? Doubt it.

Instead, we at Vostel focus on and develop telephony features that no one else has and nothing else has, providing true unification… not duplication. More unique features coming soon!

What our customers say:

'Super service and always flexible. Has helped with many broadband and telephone issues.

Love the monthly contract- useful in this ever changing world'

Matthew Cox
Charles Cox Group

Thank you Matthew at Charles Cox Property Group for your kind words!

Royal BNI - Eastbourne

Giving your customers the best experience when they contact you by telephone is, of course, super important. But what about when you don't manage to answer the call? In our experience some callers do not want to leave a voicemail and hang up at this stage. We have found the best solution to resolve this is to give the caller an option of what they would like to do if you can't answer the call.
We are delighted to announce a brand new feature has been released. Introducing CallBack.
What is CallBack? CallBack gives the caller the opportunity to request a call back from you by pressing a key.
How does it work? Here is an example of how CallBack works.

1. Call arrives and phones ring for 30 seconds
2. If the call isn't answered a menu option will play
a. Press 1 to request a call back
b. Press 2 to leave a voicemail
c. Press 3 to continue to hold

If the caller selects the call back option our system will send you an email alert with the callers number so you can call them back.
If the caller selects the voicemail option and leaves a message this will be emailed to you.
If they continue to hold your phones will start to ring again.
This puts the decision of how the caller would like to continue and gives you a much better chance of retaining the callers interest.
To add a cherry on the top... If the caller selects voicemail but doesn't leave a message we can also email you a missed call alert.

Stay tuned for some more cool features coming!

Garage Hive