Healthwatch Hartlepool

GOODBYE: Jess Philips and other Labour MPs say they are either cutting back on using Twitter or leaving it entirely due to 'hate'.

What do you think?

Feeling worried about memory loss or dementia? 😟 The Bridge is here to help! Get support, advice, and information for free. 💙

Our services include dementia advice, support for carers, and guidance on living well with dementia. We also offer access to supported living, community services, and residential care in Hartlepool. 🏡

Contact us today to speak to our team - we're here to help! 📞

📧 [email protected]
📍Greenbank, Waldon Street, Hartlepool, TS24 7QS
⏰ 9am-5pm, Mon-Fri

Do you live in Hartlepool and have Lived Experience of poor mental health personally or as a Carer? If so our Lived Experience Forum can give you the chance to have your voice heard.

Our next Forum is on Wednesday 14th August at 3pm. The Forum is a safe space where you can talk about your experience and help to transform services. We will ensure your voices are heard.

Patient data helps the NHS plan and buy health services to meet the needs of the population – find out more and complete our survey👉https://ow.ly/XFZW50SL3fa

In the North East and North Cumbria, we're dedicated to improving women's healthcare.

Share your views today👉https://www.smartsurvey.co.uk/s/WomensHealthBIGConvo

And not a single Waterstones was looted that day ❤️

Shape the future of mental health services in the region and join with

Share your views on the quality of mental health services, what works well and what needs to change. Your ideas and insights are important and will help to continue the conversation and make a positive difference.

Join the conversation today: www.tewv.nhs.uk/OBC

HARTLEPOOL HOME CARE SURVEY - SERVICE USER/CARER QUESTIONNAIRE
We would like you to help us by taking a few minutes to give us your views about the home care services you receive. Whether you do or do not answer the questions will not affect the services you personally receive.
By home care services we mean services you receive in your home that are provided by paid workers and not help that you might receive from family members or friends. A home care worker should help you take care of yourself by helping you with, for example, bathing, dressing, using the toilet, preparing and eating meals, taking medicines and getting in to and out of bed. This could be physical help or simply a prompt or reminder to do things yourself.
Home care workers may also help you to get out and about, and accompany you to the shops, library, or other places in the community.
Please click on this link to complete the survey. Thank you🙂

HARTLEPOOL HOME CARE SURVEY - SERVICE USER/CARER QUESTIONNAIRE Take this survey powered by surveymonkey.com. Create your own surveys for free.

North East Ambulance has launched new BSL relay service to improve emergency communication with Deaf/British Sign Language users.

A new British Sign Language (BSL) Video Relay Service for Deaf and BSL (British Sign Language) users across the region. Has been launched. The new initiative enhances accessibility and communication between frontline staff and patients.

From May 2024, all ambulances have access to an iPad with the SignVideo app, which will allow staff to access BSL video relay services to communicate with Deaf and BSL users. This will help paramedics to undertake a triage and ensure Deaf/BSL user understand the next steps in their treatment 24 hours a day, 7 days a week, 365 days per year.

It is estimated that there are 151,000 people in the UK who use British Sign Language and, of these, 87,000 are Deaf. It is important this on-demand accessibility allows BSL users to communicate and respond in emergency situations when paramedics ask questions about their health needs and medical history.

Engagement, Diversity and Inclusion Manager, Mark Johns said: “As an emergency service, we are committed to delivering high quality patient care and ensuring all patients receive prompt and effective communication during emergency situations.

“Recently, our crews have attended emergencies and upon arrival, we have faced challenges communicating with the people with hearing loss as the current provision stops after the call is made and staff arrive at the scene. This communication barrier is something that we wanted to resolve and therefore have partnered with SignVideo to address this service gap.”

Rachel Austin, Coordinator from Hartlepool Deaf Centre said: “Deaf BSL users struggle to access the Ambulance service and many other services because of the communication barriers and the lack of support and assistance that is available.

“It’s great to see this new service being introduced by NEAS as it will hopefully remove a barrier that people experience and provide a useful tool to support Deaf BSL users and paramedics to communicate with each other in challenging and difficult circumstances. It will help to save more lives, ensure people get the best outcome and help achieve equality between Deaf and hearing people.”

95% of staff have received training as we roll out this BSL video relay service. Effective and timely communication is hugely important to ensure people receive the best care and can access the full range of services at North East Ambulance Service.

Please click on this Youtube video for information in BSL https://www.youtube.com/watch?v=95ev28zYwiE.

BSL Relay Service - External Version We have recently launched a BSL video relay service that allows our paramedics to access a British Sign Language (BSL) interpreter to improve how we are able...

Book your place and have YOUR say on how to improve Hospital Discharge.

Join the Movement are hosting a Long Term Health Coffee & Chat session, which will be held on Monday 29th July, 11:30am - 1pm at Community Hub South.

The focus will be around heart health and we'll be joined by Heart Support and New Perspectives North East Wellness Walking Group. There will also be an opportunity for attendees to see/find out more about the pulmonary session that runs at the hub immediately after the session.

Long Term Coffee & Chat sessions are free to attend, all we ask is that attendees fill in a quick Microsoft Form so they have an idea of numbers - https://forms.office.com/e/85e8KqNeW9

Best of all, there is coffee, tea and biscuits for everyone.

🌙Need an evening or weekend appointment?

By using the enhanced access service you can be seen up to 8pm on weeknights or 5pm on Saturdays.

Contact your GP surgery to book an 7 appointment or see your practice website for more details.

Did you know?

Women are 50% more likely than men to be misdiagnosed for a heart attack, according to British Heart Foundation research.

That's why we're dedicated to improving women's healthcare.

Complete our BIG conversation survey and share your thoughts on what matters to you👉https://www.smartsurvey.co.uk/s/WomensHealthBIGConvo

Women's health... the BIG conversation Please take a few minutes to take our survey.