Regent Orthodontics Ilkley

Please note that the phones lines are down at the moment and we are waiting for virgin media to come and repair. Please email in to [email protected] if you need to change an appointment or get in touch for a problem appointment until the phones are back up and running. Thank you

Unfortunately, due to the continuation of our Wind Down Contract it is necessary for us to reduce our clinical time. Please note that we will now only be open on Monday’s from 8.30am to 12.30pm and 2.00pm until 4.30pm for all orthodontic appointments for all of our patients. This is with immediate effect. You can still contact us by email with any queries to [email protected] or phoning during opening times. If you have an emergency that cannot wait until we reopen please phone 111 for advice. We thank you for your continued support during the Wind Down of our contract.

The practice is now closed for the Christmas holidays until Tuesday 2 January 2024. If you have an emergency that cannot wait please call 111 for advice or speak with your dentist for assistance. Wishing all our patients and families a very happy Christmas and best wishes for the New Year, see you in 2024,

Happy Halloween to all our patients.
Please note that we will close at 4.30pm today and reopen on Monday 6 November at 8.30am. We apologise for any inconvenience caused.

Please note that we are only open this week Monday 23 October 8.30 to 4.30 pm and Tuesday 24 October 8.30am to 5.30pm. We will be closed this Wednesday 25 October as we have no clinician in. Apologies for any inconvenience caused and please note the phone lines are not manned during the hours of 12.30 to 2.00pm.

Today we were spoilt and treated to some lovely presents from a patient who was very happy with their orthodontic treatment and the end of their treatment journey. A massive thank you from all the staff 🥰

Please note our new opening times at the Ilkley practice which have commenced from this week, 31 July 2023. As we continue working towards the end of our Wind Down Contract, our clinical time will reduce. Our new opening hours are
Monday 8.30am to 12.30pm and 2.00pm to 4.30pm
Tuesday 8.30am to 12.30pm and 2.00pm to 5.30pm
Wednesday 8.30am to 12.30pm and 2.00pm to 4.30pm
There will be no clinics on Thursdays and Friday mornings from this week.
Please be reassured that we this will not affect your continuing treatment at the practice, and we thank you all for your continued support. If you have any queries please don’t hesitate to get in touch. Julie Bastow Practice Manager

Please note our new opening hours from 3 February 2023

Monday 8.30am to 4.30pm
Tuesday 8.30am to 5.00pm
Wednesday 8.30am to 4.30pm
Thursday 8.30am to 4.30pm
Friday -Closed

We are closed for lunch between 1 and 2pm

Please note that the phone lines are very busy and we appreciate how frustrating it is trying to get through most days. Whilst you are ringing we are also trying to check patients in and make appointments for those leaving.

You can also email us at [email protected] or message via Facebook or Instagram. Please make sure to include your full name and date of birth so we can trace your clinical notes and we will get back in touch with you.

We are continuing with the Wind Down contract treating all our patients who are in active treatment. Please do not hesitate to get in touch if you have any queries at all.

Please note that we are now closed and will reopen on Tuesday 3rd January 2023 at 8.30am . Wishing you all a very happy new year.

Wishing all our patients a very Happy Christmas and best wishes for the New Year. Our opening times during the festive season are:
Wednesday 28th December 8.30am to 4.30pm
Thursday 29th December 8.30am to 4.30pm
Friday 30th December 8.30am to 12.30pm
We reopen on Tuesday 3 January 2023 at 8.30am
If you have a problem causing you pain out of surgery hours please hang up and dial 111. For everything else please call back when we reopen.

As you are all probably aware by now that we unfortunately lost both of our NHS Contracts that we tendered for 4 years ago to start any new treatment plans, which ceased on 31 March 2022. We have accepted a Wind Down Contract for both of our practices which means that any patients who are in active treatment (with an appliance fitted) will continue to have their appointments with us at the Ilkley practice, until the end of their treatment. Any patients who had been referred to the hospital will be passed onto the new providers to continue with their treatment with them. Any patients who were on a recall for a review appointment, but not started any treatment, have been referred back to their referring dentists to be rereferred to the new providers through the Referral Management System (RMS). Any patient on a waiting list to start treatment were referred back to the Referral Management System so that they would be offered a new patient appointment with the new providers. Those patients who have had teeth removed or other dental procedures in order to start treatment, but do not have any appliance fitted as yet, have been sent onto the new providers as a "priority transfer" ready to start treatment with them. The new providers are slowly getting through the large number of patients that need to transfer to them, and we are helping as much as possible during this transition period. All clinical notes, xrays and photographs have been securely transfered to the new providers now for both practices and it is now a case of waiting for them to contact you directly. In March this year NHS England sent out a letter to all those patients held on the waiting lists to the addresses we held on file. The letter asked patients waiting for treatment to contact them by phone to validate their unique reference number in the letter (URN), to confirm that they still wanted NHS treatment. The numbers began with a YAH or YRK at the front of them. This URN number relates to the patient and will continue with them throughout their orthodontic treatment with the new providers. Once you have this number you can go on line at www.dental-referrals.org/patients/track-a-referral and input the number to track the progress of your orthodontic treatment. If you have lost or thrown your letter away email [email protected] to explain that you've validated the letter to say you want treatment but mislaid the letter and they should be able to confirm your URN number. If you have not received a letter then it may be that your contact details have changed and you need to update them. Alot of patients think that if they've updated their new address or phone number with their dentist, then it is automatically passed o to us. This is not the case so please make sure you let us know too. There are still waiting times for treatment and everyone will eventually get an appointment but it may take a while. We look forward to seeing our patients who are in active treatment and we wish the new providers all the very best in ensuring that our patients are offered treatment very soon. If you have any other queries please do not hesitate to get in touch but please note that our phone lines are extremely busy at the moment and it may take a while to get through. Please be polite to the other person who answers your calls as they are only doing their job and trying to give you as much information as possible. We thank all of our patients for their continued support during this transition period. The Practice Manager Regent Orthodontics

Track a referral | Dental Referrals If you are viewing this on a mobile phone please scroll down the page and enter your Unique Reference Number (URN) in the box entitled: “Track a referral”

We will be closed on Monday 19th September 2022 as a sign of respect for her Magesty the Queen's funeral.

The phones are back up and running. Apologies to anyone trying to get through to us yesterday and this morning. Call 01943 604402 regarding any queries relating to appointments.

Our phone lines are down this morning and we are trying to get this back up and running as quickly as possible. If you need to get in touch please send an email to [email protected] and we will get back to you as quickly as possible.

Regent Orthodontics Ilkley updated their address.

We are very disappointed to have to inform you that after tendering some 4 years ago for the renewal of our NHS Contracts for both practices, the contracts have been awarded to another provider. Some of you will already be aware of this and others will have heard rumours circulating. We have taken a Wind Down Contract over the next three years in order to still see those patients that are currently in active treatment with us; and these patients will continue to finish their treatment under the care of Mr Damian Petrucci. Those patients who are on the waiting list to start treatment will be transferred to the new provider who will be opening from the 1 April 2022. Those patients who have been referred onto the hospitals as part of your treatment will be transferred as a priority to the new provider to continue with your treatment. Those patients who are in the process of having extractions done with their referring dentists will be transferred as priority cases to the new providers to continue with their treatment plan. Any patients who have recently had their next appointments cancelled, who are not in any treatment, will be transferred to the new provider. We can only continue to treat those patients who are in active treatment with appliances already fitted as we are already over our allocated funding for the current financial year and no more funding is available to continue any further new start cases. Please be reassured that all patients will be mobilized as smoothly as possible by NHS England and the Local Area Team. Although the new providers are due to open from the 1st April, there will be a slight delay in them making contact with yourselves. They are unable to give any indication of how long patients will be waiting for treatment but we have been reassured that patients will be called in date order from the date of their original referral from their referring dentist. Any person who has turned 18+ years whilst waiting for treatment, will have their treatment honoured if they still meet the guidelines for NHS treatment. For those patients who are in active treatment with us (have already started treatment with us and have an appliance fitted), Mr Damian Petrucci will continue your treatment at our Ilkley practice. There are no clinics at either of our practices this week and we reopen as normal on Monday 4 April 2022, whilst we prepare to continue with the Wind Down Contract. All appointments from Monday 4 April 2022 will be at our Ilkley address 2a Regent Road, Ilkley, LS29 9EA . Should you have any queries or an emergency, please contact us on 01943 604402. We look forward to seeing you soon.

Please ensure you are still wearing your mask for all appointments at our practice as we are a clinical setting which unfortunately Boris forgot to mention. Thank you

Dear patients of Regent Orthodontics,

Following the advice from the Government that all restrictions are to be lifted today, we would like to kindly inform you that we still require anyone who enters the practice to adhere to the measures set out by the OCDO.

We thank you for your efforts in keeping our staff and other patients safe.

Kind regards,
The Team at Regent Orthodontics

Regent Orthodontics is looking for a motivated individual that can join our friendly team at our Ilkley practice.

This position is to cover maternity leave with the potential of a full-time position for the right candidate.

Applicants must be a fully GDC registered Dental Nurse. Experience in Orthodontics is not required as full training will be provided.

The position is full-time, Monday to Friday.

If you are interested in joining our team please email your CV to: [email protected].

We look forward to hearing from you!

Good morning everyone. I am writing this post to reassure all our patients about the waiting lists at both of our practices. This follows a post from a parent on our page on Tuesday with their concerns and frustrations about the NHS waiting list. I confirm that NO ONE has been removed from the waiting lists that we have. All patients are still on the waiting list in the order that they were put onto it. In April last year, during the lockdown, NHS England decided to set up a new Central Referral System for dentist's to refer patients to all orthodontic practices to replace the paper referral process. All orthodontic practices with an NHS contract in the Yorkshire & Humber region were asked to submit a copy of their waiting lists to them and all of of the patients were put onto this new system in the date order that they were put onto the practices system following their initial appointment with us confirming they were eligible for NHS treatment at that time. The capacity of referrals to the Bradford practice far exceeded the funding being received and because of the high number of referrals that were eligible to bypass the waiting list and to start treatment straight away, using the annual funding allocated, the waiting list at the Bradford practice came to a standstill, with us being unable to take any patients off the current waiting list. Mr Petrucci made the decision to close the waiting list at the Bradford practice over 18 months ago in order to try and start taking patients off the waiting list without causing any further delays. NHS England were informed and NHS England wrote to all referring dentist's in the area that we were not taking on any more patients at the Bradford practice. Local referring dentist's were informed about this directly from NHS England. I confirm that we are re-tendering for our NHS Contracts, with all other practices who have an NHS Contract, at both practices. The re-tendering started in 2018 and has been ongoing since then, and we are still no further on. A lot of hard work has gone into the tendering process for both practices, and it has been a very stressful process for everyone involved with it, and extremely frustrating for Mr Petrucci who has built both practices up over the years.We were requested not to discuss this directly with patients while this process is on going and that all patients would be notified when the tendering process was finalised. Patients will still continue to receive their treatment at the practices and remain on waiting lists for treatment. If we were to loose our contracts then there would be a wind down process whereby patients care would be handed over to another orthodontist to finalise their treatment plans. No patients treatment, or pending treatment, would be jeopardized. I confirm NO ONE has been removed from any waiting list because of the tendering process. We appreciate that waiting for treatment is extremely frustrating for all of you and want you to know that it is also frustrating for us, as we are only wanting to provide a good service for our patients. It's very disheartening that having built two excellent practices up over the years that this could all then be taken away from us. We agree, the waiting times are rediculous, but we can only work with what we have. Putting negative feedback is extremely unfair on other patients and our hard-working staff, without following this up directly with the management of the practice if you've been unhappy with a response. We all have enough negatively at the moment, whilst we are desparately trying to fight for what's best for our patients and their care. We have always put all of our patients first! If you would like to contact us with any concerns please email [email protected] or [email protected] and we will come back to you. We thank you all for your patience and support. Julie Bastow Practice Manager

Congratulations to our newly qualified Orthodontic Therapist, Bethany Tallant who is at our Bradford practice. I am sure you would all like to join the staff at Regent Orthodontics in wishing her well and she's looking forward to seeing everyone soon. A huge thank you also to the patients who have allowed Beth to treat them during her recent training.

Clinics cancelled Friday 15 January 2020 due to the treacherous road conditions and staff and not able to get into work today. Therefore, we are cancelling all appointments today. We will be contacting patients to rebook these and apologise for any inconvenience caused. Julie Bastow Practice Manager

- COVID-19 UPDATE JAN 4TH 2021 -

Further to Boris Johnson's announcement this evening and following the guidance from the Chief Dental Officer and the Government, we are pleased to say that we will remain open.

We have all of our Covid protocols still in place at the practice in order to keep all of our patients and staff as safe as possible.

We thank you for your patience whilst we try to accommodate everyone's appointments and queries, and appreciate that it is extremely frustrating for everyone concerned.

Please stay safe and we thank you for your continued support.

Practice Manager
Regent Orthodontics

The phone lines at the Ilkley practice are now up and running, although you cannot leave a message and we cannot leave a message for patients advising you of our opening times. The Ilkley practice will be open until 4.30pm today and closed tomorrow and Friday and reopen on Monday 4th January 2021. We have a clinic at the Bradford practice tomorrow from 8.00am until 12.30pm for emergency appointments and this is for patients at both practices. Wishing you all a happy new year and look forward to seeing you in 2021.

We are having problems with our phone lines this morning due to water damage over the Christmas weekend. If you need to get a message to us please phone our Bradford office on 01274 202010. We will keep you posted and updated.

Dear patients of Regent Orthodontics,

Unfortunately, our phone lines are down at the moment at our Ilkley practice. If you need to contact us, please call our Bradford practice on 01274 202010 and the members of staff there will gladly help you.

We apologise for this inconvenience and we hope to have the lines up and running as soon as possible.

Let us take this opportunity to wish you all a very Happy New Year, here’s to a prosperous 2021!

From the Regent Orthodontics Team

Our Ilkley practice taking part in the Christmas Elf Trail this year in the town centre, along with all the other shops. 50 elves to find around Ilkley.

Following the Prime Ministers announcement on Saturday evening, we are awaiting clarification as to the position of dental services during the four week period of further restrictions from 5 November 2020. Based on the Government's guidance published so far it is our intension to operate as at present and we will therefore NOT be closing. Our team have risen to the challenges during the pandemic and we are delivering vital care whilst ensuring the safety of our staff and patients. Should this change at any point we will let everyone know. Please note we are still in the process of rebooking patients that had their appointments cancelled and offering emergency appointments. Thank you for your patience and understanding.

Just to keep you updated:

We've had a number of enquires regarding new patient appointments, unfortunately due to the current situation with Covid-19, we are not taking on any new NHS or Private patients at the moment. All patients currently in active treatment will be contacted in due course to rebook their cancelled appointments and we're trying to do this in date order. We thank you for your patience.

Also, a gentle reminder, if you have any coughs, colds, sore throats or symptoms of Covid-19, please cancel your appointment and DO NOT attend the practice otherwise you will be turned away. This ensures the safety of our staff and allows us to continue to provide a service for you.

We thank you once again for your understanding in these unprecedented times.

The Team at Regent Ortho

Dear Patients of Regents Orthodontics,

We hope you are all keeping well and safe.

UPDATE ON COVID APPOINTMENTS :

To All NEW PATIENTS and PATIENTS ON THE WAITING LISTS

We would like to make you aware that at present we are not seeing any new patients or patients who are on our waiting lists, while we work on our backlog of covid appointments during lockdown. We have a duty of care to patients currently in treatment to see them as a priority. These are being processed in date order, dependant on the stages of the treatment when this is all up to date we will then look at the NEW appointments.

This will continue to take several months to do so, so we ask that you bare with us at this busy time. We will contact YOU as soon as we can make your new appointment by text, phone or letter.

Thank you all for your patience at this time.

KEEP SAFE, KEEP SMILING !!!