FOTC UK

Artificial intelligence ( ) is rapidly changing the world, and businesses are no exception. AI can help businesses save time and money in a number of ways, including automating tasks, improving decision-making, and personalizing customer experiences.

offers a wide range of AI solutions that can help businesses of all sizes reap the benefits of AI:

1. Contact Center AI
Contact Center AI can be used to handle various communication channels such as phone calls, chats, SMS messages, emails, and many more. By leveraging advanced natural language processing, machine learning, and speech recognition technologies, Contact Center AI is able to analyze and respond to customer questions and requests in real time.

With the use of Contact Center AI, companies can automate certain aspects of customer service, such as providing answers to frequently asked questions, handling simple inquiries, scheduling appointments, tracking orders, and more. This allows agents to save time and focus on more complex and important tasks.

Furthermore, Contact Center AI can be integrated with existing (Customer Relationship Management) systems and other tools to enable seamless information transfer and provide a consistent customer experience across different communication channels.

As a result, Contact Center AI helps businesses streamline customer service processes, increase customer satisfaction, optimise agent efficiency to save time and resources.

2. Vision AI
Vision AI is an environment that offers several key Google Cloud services combining machine learning capabilities (Vertex AI Vision) with image recognition and search (Vision API, AutoML Vision).

Thanks to Vision AI tools for extracting text (OCR) from images, we can create and search through rich datasets more quickly. This is valuable for both archiving and content organisation purposes.

3. Vertex AI
It allows to create models, by giving you easy access to pre-trained models through a user-friendly API in the Model Garden.

For data analysts, using Vertex AI is an effective tool that speeds up the process of training, fine-tuning, and deploying ML models. Shorter training time also means lower costs. This is possible thanks to an optimised artificial intelligence infrastructure.

Without Vertex AI, specifically without tools like Vertex AI Pipelines or Vertex AI Feature Store, managing models would be a complex and time-consuming task. The mentioned MLOps tools streamline the deployment of machine learning pipelines.

What challenges do you face in your business in which AI could be a gamechanger?

🏆 We received the Google Cloud Partner of the Year 2023 award in three categories! This is undoubtedly one of the most important days in the history of FOTC.

“The Awards recognize the significant impact and support they have provided to customers over the past year,” said Kevin Ichhpurani, Corporate Vice President, Global Ecosystem and Channels at Google Cloud.

This is great distinction for us, confirmation of the value we have been bringing to the cloud technology market for 10 years and that the decision on exclusive partnership with turned out to be right.

📢 Every day we support organizations that move their activities to the cloud. We are proud to be part of the digital transformation.

Thank you!

➡ “We need to collect as much information about the state of resources and the state of infrastructure as possible to keep improving security.”

➡ “The development process of any service or app has become so complicated that there is always a way to find a vulnerability and compromise the build of a system.”

Cloud is more secure than on-premise infrastructure, largely due to the sheer number of security specialists working to ensure its resilience.

Two types of threats to cloud that can cause a lot of damage are:

❗ User-related cyber security breaches (access and authentication). has implemented the Zero Trust policy, which replaced the old VPN (“castle wall”) method in that it verifies the credentials of every user, every asset and every request at any time in order to prevent any data loss or theft.

❗ Supply chain vulnerabilities - a largely underexplored area of cloud security, which focuses on the process of developing applications rather than on the final outcome, like backdoors injected into builds from open source repositories. With assured OSS Google makes sure the repositories developers use are secure and cannot be used by malicious actors to compromise our apps.

Read our blog post on cloud infrastructure security ⬇

https://fotc.com/blog/how-secure-is-my-cloud-infrastructure/

Tired of filtering important business emails from ?

Test suite to upscale your team's collaboration.
With FOTC UK - Google Cloud Partner you get longer testing period than Google's - 30 days free of charge.

Anti-spam filters and advanced anti-phishing protection make a perfect environment for the team to manage their mail without unnecessary distractions. It detects and flags suspicious content continuously before it reaches your inbox, keeping .

Contact FOTC UK Team to help you with smooth migration, setup and training your team.

If you want to stay on top of all the new features and tools that Google Cloud is developing, follow our social media and read our blog.

What content do we publish?
➡ Articles explaining the functionalities of individual Google Cloud products.
➡ Tutorials that will show you step by step what you can do with each tool.
➡ Comparisons between different products so that you can select the ones that suit your needs best.
➡ Expert tips on how to make your cloud infrastructure faster, cheaper and more secure, and more.

Be up to date and always step ahead in cloud ecosystem thanks to expertise and knowledge of partner.

Google tweaks Chat for large organisations

Previously, in a room, you could add a maximum of 8,000 participants. As of the end of July, this number has been increased to accommodate up to 50,000 people.

➡ This change was made with large organisations in mind, where significant communities exist, technical support rooms are in operation, or public announcements are frequently made across the entire organisation.

In addition, a search function has been added to rooms. It will quickly help determine if a person is a member of a particular space or check the role they hold within that space.

Direct replies in announcement mode

That’s not all the improvements in for large corporations.
In April of this year, it was announced that Chat rooms would have an announcement mode. This mode facilitates one-way, controlled communication.

➡ However, in July, engineers decided to enrich it with a reply feature, making it easier for team members to discuss the contents of published announcements.

Read more about on our blog:

Google Workspace July updates Google Workspace updates in July include more widely available AppSheet, event scheduling from Gmail, chats up to 50k people and more.

How much can it cost to inadequately secure a Google Workspace instance?

Join the webinar and find out if your Google Workspace instance is secure against data leaks, cyberattacks, and fraudulent employee actions.

You will learn:
✅ About advanced security settings for Google Workspace applications.
✅ How to audit the security of Google Workspace instances.
✅ And how to reduce the risk of unauthorised access to Google Workspace accounts on mobile devices.

Find more information on the webinar page and reserve your free spot ⬇

Google Workspace Security Audit / Webinar / 20 June, 2023 Find out if your Google Workspace instance is secure against data leaks, cyberattacks, and fraudulent employee actions.

Google Chat – what is it, and what is it for?

Most of us cannot imagine everyday life without efficient text communication and direct messages with family, friends, or colleagues.

Google Chat is one of the most popular messaging platforms developed by Google that enables users to communicate with each other via text, audio, and video messages. It allows users to join conversations, share documents and files, and set up group chats.

In this article, we’ll explore how Google Chat works, how to use it, and how businesses can leverage it for effective communication ⬇

Google Chat - what is it, and what is it for? Google Chat is an instant messaging app created to improve contact in teams whether it's a 1:1 conversation or a group chat.

Sales, marketing, HR, and customer success are the main topics of our meeting in Google Meet. Today we summarised the results of the first quarter of the year.

In addition to being able to share plans and everything that has happened in recent months, this is also one of the few times we get to see the whole international team.

Mark a Google Chat message as unread

Watch this learning video to find out how to mark a message as unread in Google Chat in one easy step. Try Google Chat for yourself ⬇

Mark a Google Chat message as unread Try Google Chat for yourself → https://goo.gle/436hnntTry Google Chat for yourself → https://goo.gle/436hnntIn this episode, Laura teach us how to mark a mes...

Lock it up: Safeguarding your company’s data with Google Vault

Don't leave your data protection to chance - choose Google Vault. The ultimate solution for businesses seeking to protect their critical data and streamline their eDiscovery processes.

By leveraging Google Vault, your business can ensure legal and regulatory compliance, reduce the risk of data loss or tampering and retrieve relevant data easier than ever before.

Read more about how to safeguard your data with Google Workspace and Google Vault ⬇

Safeguarding your company's data with Google Vault | FOTC Google Vault is a data loss prevention and retention tool that can help you retain, hold, search, and export users' Google Workspace data.

Meet our customer - Innowise Group, a global IT company providing IT outstaffing, outsourcing, and custom software development services.

We recently helped Innowise Group purchase Google accounts, which has helped them streamline their business operations and improve their online presence. We are proud to have supported them with our reliable and efficient services, and we look forward to continuing our partnership with them in the future.

"Looking for the best solution to our internal infrastructure, we found that instead of contacting Google directly, it was more convenient to contact the FOTC experts, who proved to be a quick and effective solution to most of our problems. With their help, we are confident that our technical issues will be resolved quickly and efficiently.” - Matvey Matveev, Head of Partnerships at Innowise Group commented on our cooperation.

Top 5 use cases for cloud AI in business

AI capabilities are expanding, and so is the range of their applications in business: using cloud solutions collects data, through transactions, websites, social media interactions, video footage, and many more. If you want to focus your efforts where they can yield the most, you need to identify the areas of the highest importance to your business, and to do that you need to make the best use of your data possible.

We asked businesses where they apply AI in their everyday business and here are the top 5 use cases for how to make the latest achievements in cloud computing work for your business ⬇

Top 5 use cases for cloud AI in business Find out the most common use cases of artificial intelligence cloud solutions for businesses that provide companies with the most added value

Gmail with your own custom domain

Having a professional and credible online presence is essential for any business. One way to enhance your business’s online presence is to use Gmail with your domain name. Using this customisable Gmail domain feature can add a professional touch to your business communication and a professional image in the eyes of email recipients.

In our new article, you can figure out all advantages of using a custom Gmail domain through Google Workspace ⬇

How to get Gmail with your business' domain? | FOTC Get custom email for your business with Google Workspace. Learn how to set up a custom Gmail domain for everyone on your team.

How to add video clips in Google Slides?

Watch this learning video to find out how to add video clips to your Google Slides with just a few simple steps, and you can also decide which parts to play in your presentation and which no ⬇

How to add video clips in Google Slides Learn how to add video clips in your Google Slides with just a few simple steps, so you can add videos into Slides, and decide which parts to play in your pr...

Google Workspace price hike? We know how to optimise your services

Have you heard Google changing its pricing, commitment plans, and term options for Workspace and Google Cloud services already? If you're still not up to date on the headlines, we want to better explain to you what will change in your Google invoices and how we can help you find solutions to further optimise costs for your Workspace ecosystem.

Jump into our new article to learn all ins and outs ⬇

Google Workspace price hike? We know how to optimise your services Protect your company from the price hike – find out 6 ways to optimise your Google Workspace plans after the April 2023 price increase.

Meet our customer - Web INnovative Software, a software house operating under the WINS brand, which has maintained its leadership position in web-based software development as well as a top online consultancy in Poland for several years.

“We finally know whom to ask for help. We never contacted Google directly with our technical issues. Now, we are free to ask FOTC experts, and we know all our problems will be solved quickly and effectively.” - Bartłomiej Lazarowicz, Head of Quality Assurance at WINS commented on our cooperation.

Jump into our new success story to check out how Google Sheets and Google Drive integration help develop one of the top accounting systems in Poland ⬇

WINS Check out how Google Sheet and Google Drive integration help develop wFirma, one of the top accounting systems in Poland

What does development mean to us ❓ At FOTC, we strive to ensure that each member of our team uses their potential in everyday work and has knowledge in line with the best practices in the industry.

We believe that if we take care of the right development path, all people in our company will be better prepared to perform their roles, and this will contribute to positive changes, both in their lives and in the entire organization. We are open to suggestions and talks regarding expanding competencies in order to be able to better respond to current needs. One of the forms of support in our company is free to access to materials and training that help in obtaining Google certificates.

In 2⃣0⃣2⃣2⃣, our FOTCers working in the sales, marketing, customer success, and tech departments on a daily basis obtained as many as 1⃣2⃣1⃣certificates! The undoubted leaders here are technical specialists, for whom deepening knowledge in the field of cloud and IT technologies is necessary due to working in an environment that is constantly changing. Among the certificates obtained are Cloud Digital Leader, Associate Cloud Engineer, or Professional Cloud Architect Certification.

Google Meet vs. Zoom: Which one is better for video conferencing?

You definitely know about this eternal confrontation of these two super popular services for video conferences. Today, both apps are some of the best and most popular remote work and communication tools. But what exactly is the difference between Zoom and Google Meet?

We want you to dive deeper into the following head-to-head Google Meet vs. Zoom comparison so you can decide which tool will be the best fit for your organisation ⬇

Meet vs. Zoom - a comparison of video conferencing tools | FOTC Google Meet vs. Zoom - Take a look at how two of the most popular video conferencing apps on the market match up right now.

Dear business associates, clients, and friends!

Warm wishes for a happy Valentine’s Day. May this year you are surrounded with joy and lots of love at every stage of your activity to fill your life with happiness. We hope you celebrate it by following the golden rule: Do what you love, love what you do! 💗

Yesterday we returned with two Google Cloud partners of the year 2⃣0⃣2⃣2⃣ in Poland awards: Corporate Growth and Demand Generation&BrandAwarness! 🎉

This success would not have been possible without the hard work of our entire team and the support of the Google Cloud team. Great thanks! Ahead to new tops! ✈

Meet our customer - feeCOMPASS, a Polish tech startup whose solution can be used by businesses with different profiles – from e-commerce selling electronics through beauty stores ending with online wine sellers.

“GCP services enable us to scale the system stress-free, which also translates into business scalability. Thanks to the infrastructure's high availability and the monitoring of service performance, we have the confidence to engage and work with big clients – who have big expectations.” - commented Piotr Buszka, Co-Founder of feeCOMPASS.

Read the full case study to find out how e-commerce takes CX to the next level by combining the knowledge of sales specialists with AI possibilities in the cloud ⬇

Case study - feeCOMPASS - app development on Google Cloud Platform feeCOMPASS is an IT startup founded in 2018. It combines the knowledge of sales specialists with the possibilities offered by artificial intelligence and creates software that takes customer experience to the next level. See how Google Cloud Platform supports the dynamic development of feeCOMPASS.

Draw.io online – a step-by-step guide for users

Diagrams are a well-known tool to improve the assimilation of data using a visual and easily understandable format. They can make it easier to understand complex systems, processes, or structures, and can be used to communicate information more effectively to others. Used in a business sense, diagrams can be useful for professional planning, organising, and problem-solving. This is why we will introduce you to Draw.io online, a free browser application with strong collaboration features via Google ⬇

Draw.io online - a step-by-step guide for users | FOTC A web-based application, Draw.io online is a tool for diagrams, flowcharts and more visual formats, fully integrated with Google Drive.

Timeline view in Google Sheets

Do you know the importance of managing project plans, project lists, team members, and more in Google Sheets? In this quite useful episode of Google Workspace Productivity Tips, you can find out how you can use the timeline view in Google Sheets ⬇

Timeline view in Google Sheets Learn how you can manage project plans, project lists, team members and more in Google Sheets. In this episode of Google Workspace Productivity Tips, we show...

Our blog regularly publishes information about Google Workspace, Google Cloud, and Chrome OS. It's time for a short recap. Check out the list of the most readable articles in 2⃣0⃣2⃣2⃣.

1⃣ Google Drive – How to store business documents and files in the cloud? ⤵

https://url.fotc.com/fb/googledriveforbusiness

2⃣ Cloud SQL – a cloud database. What is it and why is it worth using? ⤵

https://url.fotc.com/fb/cloudsql

3⃣ TOP 10 tricks to work faster in Google Forms ⤵

https://url.fotc.com/fb/top10tricksingoogleforms

4⃣ Google Workspace vs free Gmail – what will work for a company? ⤵ https://url.fotc.com/fb/googleworkspacevsfreegmailwhatwillworkforacompany

5⃣ Simple Mail Transfer Protocol – what is it, and how to configure it in Gmail? ⤵
https://url.fotc.com/fb/smtpwhatisit

6⃣ Mobile Device Management – 8 Google Workspace Configurations ⤵ https://url.fotc.com/fb/mobiledevicemanagement

7⃣ Gmail alias - what is it and how to create one? ⤵ https://url.fotc.com/fb/howtocreategmailalias

8⃣ 10 areas how to optimise Google Cloud costs I FOTC ⤵ https://url.fotc.com/fb/optimizinggooglecloudcosts

9⃣ Website builder – how to create a website without coding? ⤵ https://url.fotc.com/fb/websitebuilderwithoutcoding

🔟 What is Google Cloud Storage, and how to use it? ⤵ https://url.fotc.com/fb/googlecloudstorage

Yesterday was definitely not a day. We were entering the new week full of exceptional energy and inspiration!

For the first time this year, we met the whole team via to summarize the last 12 months of our successful activities in key areas of the company and share plans for 2023.

What are the basic differences between Outlook and Gmail?

Outlook and Gmail are both email services that offer a range of features to help users manage their email communication. With both companies offering free email services, the real stake of these tech giants is business clients. Plenty of organisations need to ensure safe and reliable email services for their employees, researching Outlook vs Gmail.

You will find a comparison of the features of the two services in the article below ⬇

Outlook vs Gmail – What to use and why? | FOTC Are you looking for an email service for your business and are hesitating between Outlook vs Gmail? Read our comparison to help you decide.

Meet our customer - LTTM Group, the largest group in Poland providing video and influencer marketing services.

Despite the fact that the companies had used (formerly ) from the very beginning, it became necessary to merge instances – to solve this problem, LTTM contacted FOTC. Data migration and configuration of email accounts were carried out in cooperation with the technical department.

‘The cooperation with FOTC went very smoothly and effectively. Their team efficiently reacted to any difficulties we reported.’ - Łukasz Szklarski, IT department at LTTM Group commented on our cooperation.

Read the full case study to find out how FOTC supported LTTM in combining several instances of Google Workspace into one ⬇

Case Study - Combining several Google Workspace instances into one in the LTTM Group Find out how the process of merging several Google Workspace instances into one in the LTTM Group proceeded and what the effect was.