Housing Solutions

Our app and customer portal can be used to book appointments, check your balance, and more.

In case of an emergency, our emergency line is open 24/7.

As winter approaches, the colder weather can increase the chances of condensation in your home.

Visit our Safe in Your Place page to read and learn how to prevent mould in the home :
https://bit.ly/48t5kUl/

For any questions about damp and mould, contact us at [email protected], log into our customer portal or app, or call our contact centre at 01628 543101.

Housing Solutions are proud to bring you a new look Resident portal!

We have worked with our digital partners Prodo to develop an improved platform for your housing needs. The new features include an improved repairs process and a sleeker user interface.

Your new portal will also be the foundation for us to bring you lots more improvements and exciting ways to manage your Housing Solutions tenancy in the future.

Your new portal will go live on 5th November 2024. Get ready for the fireworks 🎆

If you're planning to switch on your heating soon, test it now to ensure it's working properly. If it’s not, let us know by contacting us at [email protected], log into our customer portal, or call 01628 543101.

Read more about this on our 'Home Advice' page on our website : https://www.housingsolutions.co.uk/repairs-maintenance/home-advice-and-helpful-videos/

Our emergency number is always available in case of emergencies, otherwise the Housing Solutions mobile app and the customer portal are the best ways to contact us over the weekend.

Housing Solutions is excited to introduce our newly redesigned Resident Portal. In partnership with Prodo, we have developed an enhanced platform to better meet your housing needs.

The updated portal will officially launch on 5 November 2024. Stay tuned for more information on the new features, coming soon.

Our Housing Officers and contractors regularly inspect the communal areas in our blocks. In an emergency, clear escape routes are vital for a swift and safe evacuation.

Please ensure that items such as doormats, footwear, pushchairs, plants, and furniture are not left in these shared spaces. Our staff carry out regular inspections to keep these areas clear, but your cooperation is important for us.

If you notice anything that could block an escape route, please report it to your housing officer so we can address it promptly.

We've developed a set of service standards to make sure you know what to expect from us. These are based on your feedback, and we’ll continue to update them according to what matters most to you.

You can also read our Service Standards on our website: https://www.housingsolutions.co.uk/about/service-standards/

To report an issue, call our contact centre at 01628 543101, use the customer portal, the Housing Solutions app, or our webchat at www.housingsolutions.co.uk.

Did you know that you can get up to 20% off in over 100 shops and brands?

If you haven't done so yet, download the Housing Perks mobile app and register using your unique tenancy reference number.

Download the app by clicking this link https://www.yourhousingperks.com/download-the-app

As winter nights draw in, it’s important to review your home security.

Keep all doors locked and store keys and valuables out of sight, avoiding common hiding spots. Don’t leave spare keys outside, as burglars are aware of typical hiding places.


If you have any concerns, contact us at [email protected], log into our customer portal, or call 01628 543101.

Your safety is our top priority.

While we take every measure to protect you, it is essential that you test your smoke alarms weekly to ensure they are functioning correctly. Remember that if a smoke alarm starts to beep on a regular basis, you need to replace the battery immediately.

If you have any questions regarding smoke alarms, heat detectors, or carbon monoxide alarms, please feel free to contact us at [email protected], log into our customer portal, or call our Contact Centre on 01628 543101.

Have you seen the Northern Lights?

Conditions in the sky mean that the Northern Lights were visible across our region last night - and are expected tonight too!

Please send us your best Aurora Borealis pics! Or post them below!

We'd love to feature the best ones in our newsletter, Streets Ahead, which is coming out very soon!

Northern Lights in the UK: Stunning photos as phenomenon spotted in Berkshire The Northern Lights have lit up the night sky across the UK - including Berkshire.

Today is World Mental Health Day!

Take a moment today to check in with your friends, family, or colleagues, and start a meaningful conversation about mental health.

It’s 🌍 Take that first step to getting help.

Save and share this post and help us make sure there’s no mind left behind.

You could also try 👇

Papyrus Hopeline: 0800 068 4141 PAPYRUS Prevention of Young Su***de

Text SHOUT 85258 Shout

Samaritans Campaign Against Living Miserably The Mix

Heavy rainfall is expected over the next few days, so we are likely to receive a high volume of calls.

If your call is not an emergency or urgent, we kindly ask that you wait until conditions have improved before contacting us.

If you are experiencing a power cut that's affecting you and your neighbours, please contact your energy provider directly.

Please try to contain leaks as much as possible. Guttering may leak due to heavy rainfall, but unless it is at risk of falling and causing harm, please delay calling about this. You can report issues using our portal or app, or by emailing [email protected]

We may not be able to attend to repairs at height at this time, as it is not safe for our repair teams to access roofs or use ladders.

For any communal drains that are overflowing, please report them directly to the water board.

Thank you for your understanding and cooperation.

Housing Solutions has always treated reports of damp and mould seriously.

As winter approaches, the colder weather can increase the chances of condensation in your home.

Visit our Safe in Your Place page to read and learn how to prevent damp and mould in the home.
( https://www.housingsolutions.co.uk/repairs-maintenance/safe-in-your-place/siyp-oct-2023-condensation-and-mould/ )

For any questions about damp and mould, contact us at [email protected], log into our customer portal, or call our Contact Centre on 01628 543101.

The safety and wellbeing of our residents is a priority to Housing Solutions.

As the nights get colder, it's important to ensure your heating is working. Simply turn it on and check that everything is running smoothly.

If you spot any issues, let us know right away so we can get it fixed before winter sets in.

If you have any concerns, contact us at [email protected], log into our customer portal, or call 01628 543101.

Your safety is our top priority. While we do all we can to keep you safe, it’s important for you to regularly test your smoke alarms to ensure they’re working properly.

Visit our 'Tips for looking after your home' guide to learn how to maintain your smoke detectors in good working order.
( https://www.housingsolutions.co.uk/repairs-maintenance/tips-for-looking-after-your-home/ )

For any questions about smoke alarms, heat detectors or carbon monoxide alarms, please contact us at [email protected], log into our customer portal, or call our Contact Centre on 01628 543101.

Housing Solutions supports First Days Children's Charity and believes that every child should have an equal start in life.

You can make a difference by offering a family the first steps towards hope.

Consider making a donation today by following the link below.

https://www.justgiving.com/campaign/firstdaysofhope

All tenants can now access free discounts via the Housing Perks mobile app.

Discounts include Argos, M&S, ASDA, Sainsbury's, Morrisons, Primark and many more.

Simply click on the link, download the app and register using your unique tenancy reference number.

Download the App (yourhousingperks.com)

Housing Solutions is proud to support Gas Safety Month in September 2024.

It's very important to maintain gas equipment at home. An unsafe gas appliance can lead to gas leaks, carbon monoxide leaks and put you and the others around you in danger.

By law Housing Solutions must repair and maintain gas pipework, flues and appliances and ensure an annual gas safety check is done.

If you smell gas or carbon monoxide, open all doors and windows and call Cadent Gas Emergency on 0800 111 999 immediately.

For any questions about gas safety, contact us at [email protected], log into our customer portal, or call our Contact Centre on 01628 543101.