Ciptex

We are thrilled to share some fantastic news! 💫 Our apprentice, Rosie Llewellyn-Jones, has been shortlisted for "Apprentice of the Year" with the Made In Manchester Awards. Good luck to Rosie and all the other MiMA candidates. ⭐

Congratulations on this well-deserved recognition! 💫

pro.manchester pro-manchester Pro Manchester

We're thrilled to be at the Automotive Management Live event, at NEC Birmingham– the heart of modern automotive retail in the UK! Join us at the country's premier event for contemporary automotive retailers. Discover firsthand how Twilio Segment utilises live data to skyrocket your sales. Don't miss this chance to revolutionise your business!

Excitement is building at SIGNAL London! 🚀
Join us at our stand with as proud TwilioTwilio Gold partners. Today, Twilio is taking customer engagement to new heights, exploring the possibilities of artificial intelligence (AI), and helping you build a robust, customer-focused business that truly resonates.

Massive thanks to Veronica Lumbrera for kickstarting the event today! 🙌 We are incredibly thankful for the opportunity to attend and proud to be valued gold partners of Twilio.

We are thrilled to see whats to come for tomorrows event with SIGNAL London, Twilio’s biggest event of the year!

Excitement is building in Ciptex for Twilio Segment CPD week! 🚀 We look forward to seeing real-life examples of personalised customer journeys combined with the use of rich customer data. ✨

Please take a look at our interactive demo, where we have utilised Twilio Segment with Twilio Flex to boost sales in the top UK car dealerships. 🚗

Car Dealership - A guided tour

💡 AI is a game-changer, and we must keep in mind that the quality of data it's trained on determines its effectiveness. That's why your customer data is the key to successful AI applications. Together with Twilio and Twilio Segment technology, this provides the AI's potential for personalised customer experiences. The future looks bright! 🚀 "

Find out more from us below.

Downloads Are you looking to learn more about our company and the solutions we offer? Our download and white paper resources are the perfect place to start!

🚗 Ready to supercharge your car dealership's success? Join us at Stand P6 at Automotive Management Live! Discover how our data-centric sales solution can help you sell more cars and provide top-notch service.

Using Twilio and Twilio Segment lets your agents view multiple platforms in a single-pane view. Improve customer satisfaction and answer all their questions in one call with our one-pane view approach.

Stop by Stand P6 at NEC Bringham on the 9th of November, 2023, to revolutionise your dealership's performance. 🌟

Automotive Management LIVE 2023 | 9th November, 2023 | Registration The UK’s leading event for modern automotive retailers.

We couldn't agree more! 🙌 NFCC Connect 2023 was an incredible experience. We thoroughly enjoyed presenting the value of our Kiosk. Here's to many more unforgettable moments in the future! ✨

Debt Free Advice has helped their customers be over £22,500,000 better off through professional debt advice.

Matt Dronfield held his DFA team updates at Toynbee Hall, a historic institution with a 150-year legacy of supporting those in need. The team discussed exciting initiatives, such as expanding the Video Advice Kiosks in community locations.

They are a first of their kind in the United Kingdom - there to help improve digital accessibility for those without smartphone, internet or computer skills to speak to an advisor.
The most recent improvement to the customer journey for the Kiosks is the ability to personalise customer service further. Customers can receive correspondence with their unique QR code directing them to their suitable advisor, focusing on providing the best financial advice service during the debt process.

We also heard about the launch of multiagency kiosks, a one-stop shop connecting multiple agencies to further support debt advice in the UK.
It was a privilege to listen to the impact the technology developed by Ciptex and Twilio is making on debt advice delivery and the real-life stories of those helped by the expert team at DFA.

Housing 2023 Day Two begins!
- Are you ready to take your Housing Contact Centre to new heights with Twilio Flex? Join us at stand B27 and discover how the power of "Atomic Habits," the UK's no.1 best-selling book, can boost your contact centre!

Small changes can lead to monumental improvements in your Tennant satisfaction rate. Implementing the principles outlined in “Atomic Habits” can create a ripple effect of positive transformations within your organisation.

At stand B27, our experts will demonstrate how these small changes can revolutionise your Housing Contact Centre. Learn how to optimise your workflows, enhance communication, and foster stronger tenant relationships.

Don't miss this opportunity to gain valuable insights and practical strategies to boost your tenant satisfaction rate. Get your hands on a copy of "Atomic Habits" and unlock the potential for significant improvements in your Housing Association.

Join us at stand B27 and let us show you how seemingly small changes can create extraordinary results in the contact centre!

"60% of brands say that investing in digital customer engagement has improved their ability to meet changing customer needs."

Satisfied customers cost less to serve and are more likely to become repeat customers. Having an impressive customer experience has never been so crucial to the future success of every business. Ciptex RACE with Twilio Flex provides the ability to transform customer experience through the power of a modern customer engagement platform.

Take a look at some examples of brands that have invested in their digital customer engagement and reaped the rewards. - https://ciptex.com/resources/our-customers

2023 Twilio State of Customer Engagement Report Check out Twilio’s 2023 Report, highlighting the latest digital customer engagement trends

The Bank of England is on heightened alert for more banking turmoil. After all, food prices are still rising. There will be increased emotional customer calls to discuss their financial problems. - Financial Services need to be able to support customers through this cost of living crisis, offering the best customer service support via the channel of the customer's choice.

Look at our quick 10-minute read on the top 3 essential ways Financial Services can respond to their customers in times of crisis. - https://ciptex.com/2023/03/14/financial-services-e-book/

Bank of England on heightened alert for further banking turmoil Bank of England says it remains vigilant after US bank collapses spark fears over financial stability.

Satisfied customers cost less to serve.
A remarkable customer experience has never been so important.

Customers expect to reach multiple ways - phone, SMS, web chat, WhatsApp, video & more. Take a look at sectors our customers have already achieved remarkable customer service.

Sectors We Serve - Ciptex Ciptex worked with brands across the globe to bring frictionless, meaningful customer engagement to every channel imaginable.

We enjoyed being part of Manchester Metropolitan University degree apprentice open evening last night and speaking to future apprentices. Apprentices bring vital attributes such as taking on new ideas and knowing about best practices in their departments and sectors.

We currently have three apprentices learning at Manchester Metropolitan University, making up more than 10% of our workforce. Our degree-apprentices have been pivotal to the growth of Ciptex.

Please look at our employer case study written by Matthew Duggan to see the benefits degree-apprentices bring to your organisation.

Matthew Duggan Ciptex design, build, and implement cloud communication platforms. They are based in Manchester and deliver projects all over the world.

ChatGPT will revolutionise the way we use AI. It will offer many benefits when utilised correctly and has the potential to transform an organisation's customer service.

ChatGPT in the Social Housing sector will provide virtual assistance to tenants and staff, automating repetitive tasks, and conducting data analysis to enhance program performance.

We believe the initial implementation of ChatGPT will act as an assistant to an agent, listening in to conversations, and supporting a discussion with facts and recommendations - like an electronic manual that is continually going to the relevant page.

Take a look at Ciptex’s blog, which goes into more detail about the benefits of AI-powered engagement.

https://ciptex.com/Our-2023-predictions

https://lnkd.in/eFSRUP3P

ChatGPT: How can it be utilised in social housing? Active Housing takes a look at how ChatGPT can be used to streamline and improve social housing management.

Rents are so high, and service levels are so low. Despite rent costs reaching record highs, a poll reveals that more than half of individuals in England who rent private housing are still living in chilly, damp, or mouldy houses.

We can help prevent a customer backlash to poor service. Avoid tenant churn, empty property, and refurbishment costs.Use the latest technology for easy communication through voice, video, social or automated conversation to ensure that your tenant's issues are heard and dealt with.

Take a look at how Ciptex can help you get the most from your contact centre and ensure your tenants feel valued and heard.
https://ciptex.com/housing

https://lnkd.in/egSdMHZM

Cost of living latest: Supermarkets impose purchase limits on some items after 'sourcing challenges'; four-day week breakthrough after trial Asda and Morrisons have imposed purchase limits on selected fruit and vegetables; a four-day week trial in the UK has been hailed a success.

We believe trust is a two-way street that can be solidified by providing the right environment for customers and contact centre agents to feel safe sharing vital information to help deal with the query.

We have all heard about ChatGPT. Ciptex has used Twilio to give ChatGPT a voice. This enabled ChatGPT to engage with customers more efficiently than standard IVR. We would love to hear your views on ChatGPT. Please respond to this post with your comments.

It’s no secret that the customer experience is the backbone of any business, and the need for innovation in contact centres has never been more pressing. We’re exploring 8 major contact centre trends of 2023 and how you can stay ahead of the curve.

2023: The Year of the Rabbit - Ciptex Here’s 8 contact centre trends you’ll want to hop on The last few years have (understandably) led to major shake-ups in the world of contact centres. But as your customers seek to engage you on channels of their choice and communicate with lofty expectations on speed and quality of their interac...

We build on top of Twilio Flex, the world's most flexible contact centre, to make sure the community managers have the best tools provided to have the time to engage with their audience and make them feel heard. The commitment to customer service is at the core of our value.

Have a look at the world's best customer service tools:

Our Products - Ciptex Twilio Flex provides the building blocks for a world-class contact centre and Ciptex help you optimise customer engagement.

As of this April, social landlords will be obliged to start gathering data on tenant satisfaction measures. From April 2024, these will then form part of their compliance with consumer standards, which the regulator is gaining new powers to enforce.

The Housemark research combined early results from 100 social landlords that are already gathering data in preparation for the new regime. The results showed some interesting areas where performance may need to improve to satisfy requirements.

In particular, complaint-handling looks like a weakness, with only 56% of residents satisfied with their landlord’s performance.

Ciptex provides an omnichannel engagement platform that brings tenants are the core to provide the best experience. If you want to improve your tenant satisfaction, have a look at ciptex.com or email [email protected].

Revealed: how landlords are performing against new tenant satisfaction measures Inside Housing, news, analysis, and comment about the social housing sector in the UK.

Could you clarify the differences between CCaaS and CPaaS? You can take a look at our blog to learn more about what they are, their benefits and how you can get the best from both of them.

CCaaS vs CPaaS - Ciptex Contact Centres? Communications Platforms? Why not the best of both? Customer engagement is critical for modern businesses to get ahead of their competitors, but doing so effectively is rarely straightforward. Recent years have seen two different approaches for cloud-based customer engagement emerge...

Thank you to Manchester Metropolitan University for inviting our colleagues to share our experiences of employing degree apprentices with the board of ifATE. As a Manchester SME, it is important to contribute to our local society and provide opportunities for training and skills alongside the world-class universities on our doorstep.

It’s never been more important for organisations to deliver a great customer experience. The little changes are what count when it comes to achieving the best customer experience.

Check out our blog on Big Bang or Iteration:

Big Bang or Iteration - Ciptex Ciptex Blog: Big Bang or Iteration. It’s the little things that count: Getting ahead with customer experience

We are proud to announce our achievement of being on G-Cloud 13, and we look forward to working with GOV.UK Digital Marketplace through the G-Cloud Framework.

Ciptex is deeply saddened by the passing of Her Majesty The Queen Elizabeth II. We recognise her life dedication and commitment to her duties as Britain’s longest-reigning monarch.