WELCOME MESSAGE
Established since 2007, Trojan Sports UK pride ourselves on offering high performance and quality sports and fitness clothing for both men and women. We offer a wide range of sizes and styles to provide not only efficient but fashionable attire that can also be used as leisure wear.
TERMS AND CONDITIONS
This page is operated by Trojan Sports Uk, whose registered address is UNIT 10 ELDON GARDENS NEWCASTLE UPON TYNE NE1 7RA
If you have any questions about the page please contact us via email at [email protected] or via Telephone - 0191 649 0733
How to order
1. Select the goods you require from page and click 'Add to bag';
2. Choose the quantity of goods you wish to purchase from Trojan Sports UK (the default will be one (1) unit). Please note that a limit is set to ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact customer services who will be able to assist you with your order;
3. Review your bag making sure all specifications such as size (see our sizing chart) and colour fit your requirements, then click "Secure Checkout";
4. If you are a new user you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address;
5. Once you have set up an account, you will be directed to the (shipping confirmation / delivery options) page where you may enter voucher codes, select the type of delivery, and vary delivery and/or billing addresses.
6. You will then proceed to the secure payment page where you may select the payment type and complete your order. Your payment will be collected from you by Trojan Sports UK. Following submission of your order you will be sent an automated order acknowledgement to the email address provided.
By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts.
How the contract for the goods is formed between you and Trojan Sports UK
After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by Trojan Sports UK. You will receive an email confirming that Trojan Sports UK has accepted your order when your order has been processed and is ready for delivery by Trojan Sports UK.
Once Trojan Sports UK accepts your order, a contract to purchase the goods from Trojan Sports UK takes effect between you and Trojan Sports UK.
The contract to sell goods to you only relates to those goods listed in the confirmation email.
You will not be charged before your order has been processed and is ready for delivery. However, upon receipt of your order, Trojan Sports UK will create an authorisation. This will show on your bank statement as a reservation of funds which allocates the money to your order but this will not be realised until your order has been picked and processed in Trojan Sports UK warehouse. In the event of us not being able to fulfil your order we will immediately request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
Our goods
A description of the main characteristics of goods can be found on the product pages of the Website.
Prices for goods on the Website appear on the product pages and include all applicable taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
Trojan Sports UK is under no obligation to sell incorrectly priced goods to you at the incorrect price.
Some offers carry a maximum quantity per customer. If this is applicable, this is detailed on the individual offer.
Method of payment
You may pay by Mastercard, VISA, VISA Debit, VISA Electron, Maestro, American Express (AMEX), Apple Pay, and PayPal. Please ensure if you are using a credit card that you provide the card holder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.
Fraud Prevention
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.
Returns and exchanges
1) Cancelling your online order within the cooling off period
You have 14 days to change your mind from the day after you receive your order.
You can cancel any item ordered online in accordance with the terms in this section apart from:
• personalised or bespoke items;
• any items which deteriorate or expire rapidly;
• any items that are sealed for health protection or hygiene reasons if you have unsealed them; and
• any items that have been inseparably mixed after delivery.
Your cancellation period ends 14 days after the day on which the items are delivered to you (or someone you nominate to receive the items for you) or you collect your items from one of our stores (UK Mainland only). If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 14 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
How to notify us on cancelling an order
You can cancel by sending an email to [email protected], or by post to
Customer Returns
72-74 High street west
Sunderland
SR1 3DW
You need to give Trojan Sports UK a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
How to send items back
You must return your items by post to above address no later than 14 days after the day on which you informed Trojan Sports UK that you would like to cancel your order. Any returns are at your own risk. For your protection, Trojan Sports UK recommends that you return your items via registered post.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.
The items do not need to be in their original packaging however they must be in a sellable condition.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, Trojan Sports UK may have a right of action against you for compensation. This applies to all items that are returned.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) Trojan Sports UK has received back. If a refund or reimbursement is payable to you, Trojan Sports UK will transfer the money using the same method originally used by you to pay for your purchase.
Trojan Sports UK aims to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that at busy times of the year such as public holidays, these times may increase.
In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:
1. Tier 1: within 30 days* of receiving the defective item, you can choose to receive either:
• a replacement; or
• a full refund.
2. Tier 2: if more than 30 days have passed after you received the goods, you can claim a replacement of the defective item (but not a refund).
3. Tier 3: if the replacement is not possible, or cannot be provided to you in a reasonable time, then you can choose to either:
• keep the defective item and claim a price reduction (the amount of the price reduction will be determined by Trojan Sports UK depending on what is reasonable in the circumstances); or
• return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods).
If you think you have received a defective item, please return the items back to Trojan Sports UK including details where possible of:
• Your Order Number
• Product Code/Product Name
• Details of the fault
• Whether you would prefer a refund or a repair or replacement
Returns address
Trojan Sports UK advises that you send items back via registered post. The return address is:
Customer Returns
72-74 High street west
Sunderland
SR1 3DW
Trojan Sports UK will examine the returned items and notify you of your refund or replacement via e-mail within a reasonable period of time.
Warranty and limitation of our liability
If Trojan Sports UK fails to comply with these terms and conditions, Trojan Sports UK shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of Trojan Sports UK’s failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
Trojan Sports UK will not be liable for losses that result from its failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.
Nothing in these terms and conditions is intended to exclude or limit Trojan Sports UK’s liability for:
(a) death or personal injury caused by Trojan Sports UK's negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987;
(e) any other matter for which it would be illegal for Trojan Sports UK to exclude or attempt to exclude its liability.
Whilst Trojan Sports UK adopts the industry standard protections against computer viruses, it is not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program.
Nothing in these terms and conditions is intended to affect your statutory rights.
Events outside our control
Trojan Sports UK will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations to you that is caused by events outside Trojan Sports UK reasonable control (a "Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Trojan Sports UK's reasonable control and includes (without limitation) the following
(a) Strikes, lock-outs or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Impossibility of the use of public or private telecommunications networks; or
(f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, Trojan Sports UK's performance is deemed to be suspended for the period that the Force Majeure Event continues, and Trojan Sports UK will have an extension of time for performance for the duration of that period. Trojan Sports UK will use its reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations to you may be performed despite the Force Majeure Event.
Written communications
Applicable laws require that some of the information or communications Trojan Sports UK sends to you should be in writing. By accessing the Website, you accept that communication with Trojan Sports UK will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Trojan Sports UK provides to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Trojan Sports UK or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Complaints
Trojan Sports UK takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through the Website please email;
[email protected]
Our right to vary these terms and conditions
Trojan Sports UK reserves the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from Trojan Sports UK unless:-
• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• Trojan Sports UK notifies you of any changes to these terms and conditions before it accepts your order, in which case Trojan Sports UK has the right to assume that you have accepted the change to the terms and conditions unless you notify Trojan Sports UK to the contrary within seven (7) working days of receipt by you of the goods.
Governing law and jurisdiction
These terms and conditions shall be subject to English law.
The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes (whether contractual or non-contractual) arising in relation to, out of or in connection with these terms and conditions including orders for goods.
UK Delivery
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
UK delivery charges will be confirmed to you, before your order is accepted.
If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
UK Delivery options
Trojan Sports UK offers the following options for orders – Standard Delivery (usually £4.99), Express Delivery (usually £6.99) and Next Day Delivery (usually £6.99).
Some orders may also be eligible to use the Click & Collect delivery service.
Delivery times depend on the delivery service selected and the types of goods ordered. Trojan Sports UK always aims to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by Trojan Sports UK with you.
Trojan Sports UK will use third party couriers. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier's first visit they may leave it at a neighbouring address, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. If there is no safe place a calling card will be left with the courier's contact number to arrange re-delivery. Trojan Sports UK couriers will deliver until 9pm in most areas.
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to Trojan Sports UK will issue a refund. Trojan Sports UK reserves the right to re-charge the delivery cost for re-delivery.
Standard Delivery
If you select Trojan Sports UK standard delivery option, Trojan Sports UK aims to have all accepted orders placed before 7pm dispatched in four (4) to five (5) working days, excludes Weekends and Public/Bank Holidays.
BFPO Delivery
If you are ordering to a BFPO address then these shipments will be delivered to the BFPO Headquarters, once delivered there it will be the responsibility of the HQ to send these orders on to you. For only: £7.99.
Express Delivery
If you select the Express Delivery option, and your order is placed and accepted before 7pm Sunday to Thursday, Trojan Sports UK aims to have your order delivered to your door within one (1) to two (2) days provided the next day is not a Saturday, Sunday or Public/Bank Holiday. Orders placed after 7pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).
Express Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. If the delivery destination is located in an area where Express Delivery is not available, your order will be delivered as soon as possible.
Next Day Delivery
If you select the Next Day Delivery option, and your order is placed and accepted before 7pm Sunday to Friday, we aim to have your order delivered to your door within one (1) day provided the next day is not a Sunday or Public/Bank Holiday. Orders placed after 7pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).
Next Day Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. If the delivery destination is located in an area where Next Day is not available, your order will be delivered as soon as possible.
21/03/2024
20/03/2024
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