Waters & Gate

Merry Christmas and a Happy New Year from the Waters & Gate team

Waters & Gate – Collection Advisor

Location: North Shields, Tyne & Wear

The Company

Waters & Gate is a credit management and debt recovery specialist.

We are a growing and successful business based in North Shields.

We work closely with clients, gaining an understanding of their business and processes and providing bespoke solutions.

From consultancy and debt recovery to training and outsourcing, Waters & Gate are credit management specialists.

See our website www.watersandgate.com for more information

The Position

We are looking for full time Collection Advisors to join our team in North Shields. This role is paid at National Minimum Wage.

The successful candidate will be contacting debtors on behalf of our clients and will be given the support and training needed to successfully complete the role.

The successful candidate will be a confident team player and a hard worker who thrives under pressure.

You must be willing to learn new skills and have strong communication skills.

The details and duties of the role include (but not limited to) the following

35 Hours per week (Monday to Friday 9am to 5pm)

Contacting debtors by phone, email and post

Liaising with clients

Taking payments by debit and credit card

Updating the CRM system

We always promote from within and we will be looking for future team leaders and managers as this team grows.

Reporting to the Collections Manager, this role would suit someone looking for a varied role and offers the right person the potential to grow with the business.

Working for a Debt Collection Agency

THE MYTHS

We don't threaten people

We contact people in a courteous and professional manner to try and agree on how to repay the money they owe

We don't knock on doors

This job is 100% office based. You will be contacting people by phone, text, email and letter

You don’t need any experience

We provide full training and support to give you the skills needed to be successful

THE FACTS

Varied and challenging

Managing your accounts, taking payments, arranging payment plans and liaising with clients - each day is different

It’s a career

By gaining experience in this role you open up the opportunity to progress to senior roles in the industry

You are in charge

You manage your own accounts and time. This isn’t a call centre, it’s a professional role where you make the decisions

Waters & Gate – Collection Advisor - Apprenticeship

Location: North Shields, Tyne & Wear

The Company

Waters & Gate is a credit management and debt recovery specialist.

We are a growing and successful business based in North Shields.

We work closely with clients, gaining an understanding of their business and processes and providing bespoke solutions.

From consultancy and debt recovery to training and outsourcing, Waters & Gate are credit management specialists.

See our website www.watersandgate.com for more information

The Position

We are looking for a full time Collection Advisor Apprentice to join our team in North Shields.

The successful candidate will be contacting debtors on behalf of our clients and will be given the support and training needed to successfully complete the role.

The successful candidate will be a confident team player and a hard worker who thrives under pressure.

You must be willing to learn new skills and have strong communication skills.

The details and duties of the role include (but not limited to) the following

35 Hours per week (Monday to Friday 9am to 5pm)

Contacting debtors by phone, email and post

Liaising with clients

Taking payments by debit and credit card
Updating the CRM system

We always promote from within and we will be looking for future team leaders and managers as this team grows.

Reporting to the Collections Managers, this role would suit someone looking for a varied role and offers the right person the potential to grow with the business.

Working for a Debt Collection Agency

THE MYTHS

We don't threaten people

We contact people in a courteous and professional manner to try and agree on how to repay the money they owe

We don't knock on doors

This job is 100% office based. You will be contacting people by phone, text, email and letter

You don’t need any experience

We provide full training and support to give you the skills needed to be successful

THE FACTS

Varied and challenging

Managing your accounts, taking payments, arranging payment plans and liaising with clients - each day is different

It’s a career

By gaining experience in this role you open up the opportunity to progress to senior roles in the industry

You are in charge

You manage your own accounts and time. This isn’t a call centre, it’s a professional role where you make the decisions

Good article for those with debt. Worth a read through.

https://www.news-journal.co.uk/major-new-campaign-to-help-people-struggling-with-debt/

Major new campaign to help people struggling with debt - Mansfield & Ashfield News Journal The trade body representing the debt collection industry has launched , a campaign designed to encourage customers to actively engage with its members at the earliest opportunity. Poor and misleading advice on the internet, that can often make matters worse and not better for the customer...

Customer debt weighing you down?
We work on behalf of one of the largest utilities company in the country and we could help you too.
We work on a 'No win, No Fee' basis. Meaning if we do not collect the outstanding amount, you don't pay!
Contact us on 0345 646 0186 to see how we could help you today or visit: https://www.watersandgate.com/contact-us/

Contact Us | Waters & Gate Contact Us

As signs of an economic recovery emerge, how can companies now prepare to respond to changes?

https://www.cicm.com/ceoblog/clearer-skies-horizon-guest-blog-esker/

Clearer skies on the horizon - A guest blog by Esker - Chartered Institute of Credit Management As signs of an economic recovery emerge, how can companies now prepare to respond to changes? A blog by CICM Corporate partner, Esker.

Customer debt weighing you down?
We work on behalf of one of the largest utilities company in the country and we could help you too.
We work on a 'No win, No Fee' basis. Meaning if we do not collect the outstanding amount, you don't pay!
Contact us on 0345 646 0186 to see how we could help you today or visit: https://www.watersandgate.com/contact-us/

Insight to the breathing space policy

https://www.gov.uk/government/news/breathing-space-to-help-millions-in-debt

Breathing Space to help millions in debt Government’s new breathing space period will freeze interest, fees and enforcement for people in problem debt, with further protections for those in mental health crisis treatment

Waters & Gate are specialists at recovering debt.
Whether it is customers refusing to pay or simply ignoring you, we can offer the expertise and results your business needs.
We work on a “no collection, no fee” basis, meaning if we don’t collect, we don’t charge!
Give us a call to see if how can help.
Contact us on 0345 646 0186, message us or visit www.watersandgate.com

Credit Management Specialists | Debt Collection | Training Award winning credit management and debt collection specialists. Waters & Gate has one simple mission: to improve the cash flow of our clients.

How did you enjoy the beautiful weather this weekend?

Were lucky to have an office of the coast with beautiful sights even more so in the glorious sunshine!

Who is ready for the final on Sunday?

What do you all think will be the final score?
Our guess is England 3 - 2 Italy

Customer debt weighing you down?

We work on behalf of one of the largest utilities company in the country and we could help you too.

We work on a 'No win, No Fee' basis. Meaning if we do not collect the outstanding amount, you don't pay!

Contact us on 0345 646 0186 to see how we could help you today or visit: https://www.watersandgate.com/contact-us/

Contact Us | Waters & Gate Contact Us

A good link to for frequently used terms regarding debt for consumers and businesses.

https://www.debt.com/dictionary/

Basic Financial Terms for Debt - Debt.com If you’re in debt and struggling to make payments, this glossary of debt-related terms can help you understand what you need to do to find relief.

Nice article from Small Business UK on how to collect debt as a small business!

https://smallbusiness.co.uk/debt-recovery-explained-a-guide-for-your-small-business-26761/

Debt recovery explained - a guide for your small business Debt recovery explained. How to spot those telltale signs over non-payment and when to call in a third-party collection agency

Waters & Gate updated their business hours.

We are recruiting!

We are looking for a full time Apprentice Collection Advisor to join our team in North Shields.

Our successful collection team work for a number of clients across the UK recovering debts on their behalf.

The successful candidate will be given the full training needed to successfully complete the role.

The successful candidate will be a confident team player and a hard worker who thrives under pressure.

You must be willing to learn new skills and have strong communication skills.

The duties of the role include (but not limited to) the following

35 Hours per week (Monday to Friday, 9am to 5pm)
Contacting debtors by phone, email and post
Liaising with clients
Taking payments by debit and credit card
Updating the CRM system

We are a growing company with unlimited potential for future growth and as such as we are interested in highly motivated individuals with a “can do” attitude who can thrive on being given responsibility.

Reporting to the Collections Manager, this role would suit someone looking for a flexible and varied role and offers the right person the potential to grow with the business.

Full training and support is provided.

Waters & Gate is a credit management and debt recovery specialist.

See our website www.watersandgate.com for more information

Credit Management Specialists | Debt Collection | Training

Location: North Shields, Tyne & Wear

The Company

Waters & Gate is a credit management and debt recovery specialist.

We are a growing and successful business based in North Shields.

We work closely with clients, gaining an understanding of their business and processes and providing bespoke solutions.

From consultancy and debt recovery to training and outsourcing, Waters & Gate are credit management specialists.

See our website www.watersandgate.com for more information

The Position

We are looking for a part time Evening Collection Advisor to join a brand-new team in North Shields which launches in July.

The successful candidate will be contacting debtors on behalf of a large national client and will be given the support and training needed to successfully complete the role.

The successful candidate will be a confident team player and a hard worker who thrives under pressure.

You must be willing to learn new skills and have strong communication skills.

The details and duties of the role include (but not limited to) the following

• 15 Hours per week (Monday to Friday 5pm to 8pm)
• Contacting debtors by phone, email and post
• Liaising with clients
• Taking payments by debit and credit card
• Updating the CRM system
• Subject to the National Minimum Wage

The ideal candidate would have the following skills;

• Strong communication skills
• Well organised
• Self-managing

In return Waters & Gate offers a fantastic opportunity for people who want to join a growing company with unlimited potential and as such as we are interested in highly motivated individuals with a “can do” attitude who can thrive on being given responsibility.

We always promote from within and we will be looking for future team leaders and managers as this team grows.

Reporting to the Collections Manager, this role would suit someone looking for a varied role and offers the right person the potential to grow with the business.

Location: North Shields, Tyne & Wear

The Company

Waters & Gate is a credit management and debt recovery specialist.

We are a growing and successful business based in North Shields.

We work closely with clients, gaining an understanding of their business and processes and providing bespoke solutions.

From consultancy and debt recovery to training and outsourcing, Waters & Gate are credit management specialists.

See our website www.watersandgate.com for more information

The Position

We are looking for a part time Saturday Collection Advisor to join a brand-new team in North Shields which launches in July.

The successful candidate will be contacting debtors on behalf of a large national client and will be given the support and training needed to successfully complete the role.

The successful candidate will be a confident team player and a hard worker who thrives under pressure.

You must be willing to learn new skills and have strong communication skills.

The details and duties of the role include (but not limited to) the following

• 7 Hours per week (Saturday 9am to 5pm)
• Contacting debtors by phone, email and post
• Liaising with clients
• Taking payments by debit and credit card
• Updating the CRM system
• Subject to the National Minimum Wage

The ideal candidate would have the following skills;

• Strong communication skills
• Well organised
• Self-managing

In return Waters & Gate offers a fantastic opportunity for people who want to join a growing company with unlimited potential and as such as we are interested in highly motivated individuals with a “can do” attitude who can thrive on being given responsibility.

We always promote from within and we will be looking for future team leaders and managers as this team grows.

Reporting to the Collections Manager, this role would suit someone looking for a varied role and offers the right person the potential to grow with the business.

Evening Collection Advisor.

Location: North Shields, Tyne & Wear

The Company

Waters & Gate is a credit management and debt recovery specialist.

We are a growing and successful business based in North Shields.

We work closely with clients, gaining an understanding of their business and processes and providing bespoke solutions.

From consultancy and debt recovery to training and outsourcing, Waters & Gate are credit management specialists.

See our website www.watersandgate.com for more information

The Position

We are looking for a Part Time Collection Advisor to join our team in North Shields.

Hours: Monday to Thursday 5pm to 8pm.

Salary: Subject to National Minimum / Living Wage

Our successful collection team work for a number of clients across the UK recovering debts on their behalf.

The successful candidate will be given full training needed to successfully complete the role.

The successful candidate will be a confident team player and a hard worker who thrives under pressure.

You must be willing to learn new skills and have strong communication skills.

The duties of the role include (but not limited to) the following

12 Hours per week.

• Contacting debtors by phone, email and post
• Liaising with clients
• Taking payments by debit and credit card
• Updating the CRM system

The ideal candidate would have the following skills;

• Strong communication skills
• Well organised
• Self-managing

We are a growing company with unlimited potential for future growth and as such as we are interested in highly motivated individuals with a “can do” attitude who can thrive on being given responsibility

Reporting to the Collections Manager, this role would suit someone looking for a flexible and varied role and offers the right person the potential to grow with the business.

Full training and support is provided

Waters & Gate are proud to host this free local event for anyone who is interested in setting up their own business. This event is being held in our offices in North Shields on Wenesday from 6pm. Free refrshements will also be provided. Any questions, please click on the below link to register or contact us direct.

CICM North East Branch - Starting Your Own Business - Practical Advice and Avoiding The Pitfalls (2 CPD hours) - Chartered Institute of Credit Management Starting Your Own Business – Practical Advice and Avoiding The Pitfalls 18:00 – 20:30 We are delighted to invite you to hear from Janice Ross on setting up your own business. The Business Factory provides support, help and guidance to start and grow your business. Regardless of your circumstance...

Disputes are one of the major reasons why customers don’t pay or pay late – However there are only two distinct types of disputes.

Real disputes and delaying tactics...

We wrote a blog on how to handle the excuses made.

http://www.watersandgate.com/disputes-and-delaying-tactics/

Disputes and Delaying tactics | Waters & Gate Disputes are one of the major reasons why customers don’t pay or pay late - there are only two distinct types of disputes one of which is delaying tactics.

We speak to a variety of clients on a daily basis and hear lots of reasons why they don't want to chase their customer's for what they're owed.

We've put together the top reasons we hear ... Don't fall into the same traps!

https://lnkd.in/g877Pky

Top Credit Control Myths | Waters & Gate Many businesses are often afraid to assert their right to be paid. What are the credit control myths that we hear too often?

Late payment legislation offers protection for business who are struggling to get paid on time.

Do you own a business?
Have you heard of this legislation?

This week, our blog tells you everything that you need to know!

http://www.watersandgate.com/late-payment-legislation/

Late Payment Legislation | Waters & Gate Late Payment Legislation... does it apply to you? How can it apply to you? How can you use the legislation most effectively?

Terms and Conditions that protect your business are incredibly important. Having good, clear terms & conditions ensures you engage with customers on your terms, not theirs.

As standard, we offer a review of your terms and conditions to put you in the best position possible.

Contact us today to see how we're able to help you - 0191 260 0169 or send an email to [email protected]

http://www.watersandgate.com/terms-and-conditions/

Improving your terms and conditions | Waters & Gate Terms and Conditions that protect your business are incredibly important. What should you include in your terms and conditions?

"I’ve been working within Credit Management for over twenty years and in my experience many Credit Controllers and even organisations don’t understand the different customer types they deal with."

http://www.watersandgate.com/understanding-your-customers/

Understanding your customers | Waters & Gate Understanding your customers is vital. Many Credit Controllers and even organisations don’t understand the different customer types they deal with.