OpenContact

Meet Kelly Sands, our new Business Development Manager!

After just a few weeks, Kelly has already made a positive impact at OpenContact and on our ever-growing team!

Kelly aims to help OpenContact achieve new heights by expanding our market reach and driving sustainable business growth.

Welcome to the team Kelly!

Our latest C-SAT scores are in and we scored an awesome 93%!!! This compares with the UK CSI score of only 79%. We already knew that Team OC were CX champions, but it's great that our client's customers agree too! 🏆

Due to growth we are recruiting, and would love to find some more fantastic people who have a passion for customer service to join Team OC! 🤩

Customer Care Specialist OpenContact Services Ltd is recruiting for this Customer Care Specialist vacancy on Reed.co.uk, the UK's #1 job site.

Please share with anyone you think would be perfect for this awesome job 😊

Customer Care Specialist - Norwich NR1 - Indeed.com OpenContact

We are recruiting! If you know someone who is passionate about customer service and loves variety, please share this link! 😀

Customer Care Specialist - Norwich NR1 - Indeed.com OpenContact

The whole team at OpenContact are deeply saddened at the death of Her Majesty Queen Elizabeth II, and we send our deepest condolences to her family and the rest of the nation.

Team OC have managed to collect an amazing amount of donations for Ukraine, wonderful kindness in these troubling times 😊

Team OC is growing again! We are looking for some more customer focused chameleons who can make our fabulous client's customers smile!
Check out our website for details of our Customer Care Specialist vacancy and please share far and wide 😀:
https://www.opencontact.co.uk/contact-us/

Team OC is growing again! We are looking for some more customer focused chameleons who can make our fabulous client's customers smile!

Check out our website for details of our Customer Care Specialist vacancy and please share far and wide 😀:

https://www.opencontact.co.uk/contact-us/

We are recruiting - If you know someone who has a passion for making people smile and delivering great customer service, please share this link! 😀

https://opencontact.peoplehr.net/Pages/JobBoard/Opening.aspx?v=c7b74eaf-b980-45b2-a8e1-59406b55d0f5

Customer Care Specialist Customer Care Specialist

We are still recruiting, so please share this post far and wide! :-)

https://www.facebook.com/permalink.php?story_fbid=4519308098143795&id=136109039797078

We are recruiting! Please share this link far and wide so we can find some more fabulous Customer Care Specialists to join Team OC!

Thank you 😊

https://opencontact.peoplehr.net/Pages/JobBoard/Opening.aspx?v=5344c234-dab2-432e-86d0-cabba8ef0b1b

Team OC got into the spirit of Pink Priscilla Day today to raise awareness of Priscilla Bacon Hospice and their much needed work to build a new hospice here in Norfolk 💕

Yesterday our office was still occupied by our most of our team. Today we are still operating thanks to a wonderful group of employees who are working from home.

They have been assisted by our amazing senior and technical teams who have performed a number of miracles to achieve something we didn’t think possible a couple of weeks ago.

We can now continue supporting our clients, and their customers/supporters/service users while keeping our team and their loved ones safe during this crisis.

Stay safe, stay well and stay at home ❤️

Its our 20th Anniversary this year, and to celebrate we have launched a campaign to support Norwich-based charity Priscilla Bacon Hospice!

Our "20 for 20 in 2020" campaign will see team OC taking part in a number of fundraising activities throughout the year with the aim of raising £5000.

For more information about the charity and to show your support please visit: https://lnkd.in/dhEkt-R

And please follow our OpenContact LinkedIn page for updates on our activities!

OpenContact's 20 for 20 in 2020

Team OC is officially in the Christmas spirit and our tree is looking fabulous!! Special thank you to the gorgeous Chelsea for creating our personalised tree baubles 😀

Cupcakes ✅
Bunting ✅
Sunshine ✅

Must be go live day for a brand new client!

Due to an exciting new client win, we are recruiting for more lovely chameleons to join our fabulous team!!

Please share far and wide with your friends 😄

https://www.indeed.co.uk/cmp/Opencontact?from=2pane&fromjk=b16869355115b6ef&jcid=dea32c1db2dfb707&attributionid=2pane-name

OpenContact Careers and Employment Find out what works well at OpenContact from the people who know best. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Compare pay for popular roles and read about the team’s work-life balance. Uncover why OpenContact is the best company for you.

OpenContact updated their phone number.

We are recruiting!!

Wanted: Contact Centre Agents who want to change the world (of contact centres) by making people smile!!

Would you like to work for the UK’s no 1 forest adventure company, a luxurious top-end restaurant, and (quite literally) London's biggest tourist attraction; all from a comfortable modern office in the heart of Norwich City Centre?

Open Contact is an award-winning, family-run Contact Centre based in Surrey Street. We manage incoming customer interactions for a wide range of companies spanning the retail, tourism and hospitality sectors. We know that our agents are the most important factor in achieving our mission – making people smile. That’s why we’ve been accredited as 'Investors in People' for 13 years running.

Working with us, you would benefit from comprehensive, ongoing training to become an expert in each of our clients’ fields. You would develop strong communication, sales, and problem-solving skills of a dozen jobs in one, delivering the highest levels of service to our clients’ customers. Agents also benefit from progressive wages, monthly bonuses, a shared parking scheme, and enviable discounts with some of our biggest clients.

We’re looking for dynamic people with a genuine desire to help others. Successful applicants will demonstrate a keen understanding of excellent customer service, strong written and verbal communication skills, great attention to detail, and the ability to work well under pressure. They will be reliable, resilient and enthusiastic whilst showing an active element of care for company, client, colleague and customer alike.

More details:

- Applicants must be educated to GCSE or equivalent in Maths and English
- Starting hourly rate of £8.54 plus £1.03 rolled-up holiday pay
- Achievable monthly bonuses available, pay increase at 9 months continuous service
- Experience in customer service or contact centre environment advantageous
- Outgoing, professional and flexible approach desirable
- Includes evening & weekend shifts

Other benefits include...
- Full training and support provided throughout
- Investment in your development. Recognising and rewarding exceptional performance
- Monthly bonus and annual profit share scheme
- Company pension scheme
- Recommend a friend bonus
- Relaxed and fun working environment
- Fantastic social events
- Client Benefits - Including discounts and FREE experiences
- Engaging incentives with fantastic prizes

Job Type: Full-time

Salary: £9.54 to £9.83 /hour

If would like to apply, please email your CV and a covering letter to [email protected]

Norwich is among the top 10 places to live in the UK! And that's why OpenContact is based there - no wonder our fabulous team make people smile everyday!

https://www.eveningnews24.co.uk/news/metro-norwich-rated-in-top-10-places-to-live-1-5950537?fbclid=IwAR18UUHbSGjXFnaymt0o4V14XvZ9vfdDwOEZZsL6XFZFGvWZrxv_7nw_ZHg

Locals rate Norwich among best places to live in UK Norwich has been named one of the best places to live in the country with people in the city reporting high levels of happiness.

OC ladies past & present representing at Ali’s Masquerade Ball raising funds for Brain Tumour Charity 😀🍾

Check out our brand new shiny website!! www.opencontact.co.uk

A big shout out to Naked Marketing for their support on our rebrand!

We hope it makes you smile :-)

Everyone at OC would like to wish all our lovely clients, suppliers and friends a very Merry Christmas and a happy,healthy and successful new year! 😀

(This was the team at our fabulous Christmas party last night!)

The beautiful and super-talented Mia leaves team OC at the end of this week 😢 we wish her well on her next adventure. Mia is an excellent contact centre agent and a phenomenal baker, and this is an example of her talents that she’s brought in today as her leaving gift 😮🧁🍰 Good luck and all the best Mia 💕

We are recruiting! Please like and share far and wide lovely people 😀

https://www.reed.co.uk/jobs/customer-service-advisor-inbound-contact-centre-agent/36781712?source=searchResults #/jobs/customer-service-advisor-inbound-contact-centre-agent-jobs-in-norwich

Customer Service Advisor - Inbound Contact Centre Agent OpenContact is recruiting for this Customer Service Advisor - Inbound Contact Centre Agent vacancy on reed.co.uk, the UK's #1 job site.

It’s that time of year again, the annual Summer Social!! A time to thank everyone for their hard work 😀

We are recruiting.....
https://www.reed.co.uk/jobs/customer-service-advisor-inbound-contact-centre-agent/36182117?source=searchResults #/jobs/customer-service-jobs-in-norwich?keywords=customer-service&parentsector=customer-service&sortby=DisplayDate

Customer Service Advisor - Inbound Contact Centre Agent - reed.co.uk View details & apply online for this Customer Service Advisor - Inbound Contact Centre Agent vacancy on reed.co.uk, the UK's #1 job site.

It is with deep sadness and regret that we have to announce our founder and former MD Ron Pollin passed away on Friday 31st August after a short but hard-fought battle with cancer.
Ron was the heart and soul of OpenContact, even after retirement, having forged a wonderful culture, ethos and set of values around openness, honesty, fun and a great deal of care for the team, the clients and their customers. He leaves behind a legacy that he would be very proud of and that his daughter Fiona as CEO along with the whole team will continue for many years to come.
Ron’s funeral will take place at 2pm on Thursday 20th September at Horsham St Faiths Crematorium for those who wish to attend. The family are asking for no flowers, but instead donations to Cancer Research would be greatly appreciated.
“The answer is yes, now what’s the question?” - Ron Pollin, 1947-2018