European Consumer Centre Malta
Information and advice about cross-border consumer rights The ultimate aim of the ECC is to help consumers reach an amicable solution with the trader.
The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network (ECC-Net) with offices throughout all European Union Member States. The aim of the ECC-Net is to help with questions consumers may have concerning their activities in the European market. The objective is to make consumers feel as confident shopping throughout the EU as they do in their country of
20/05/2024
👍Grazzi lilkom kollha talli żortu l-istand tagħna waqt l-Expo tas-Servizz Pubbliku 2024!
Is-Servizz Pubbliku MCCAA - Malta Competition and Consumer Affairs Authority
20/05/2024
👉 Id-drittijiet tal-passiġġiera tal-ajru ✈️
Illum ⏰ fid-09:30, Roderick Aquilina, miċ-Ċentru Ewropew tal-Konsumatur se jitkellem dwar dan fuq il-programm 📻 Campus Breakfast | Campus 103.7 . Segwuna!
European Consumer Centre Malta
13/05/2024
📌We will also be participating in the Public Service Expo 2024!
Join us at the MFCC, Ta’ Qali on 16, 18, and 19 May 2024.
Free admission.
Register here: https://pseregistration.gov.mt/registration/
11/05/2024
Europe Day Gozo
🎉Celebrate Europe Day 2024 with us!
During today's event in Gozo!, various entities will be offering information about the European Union and the roles of each entity.
11/05/2024
Jum l-Ewropa 2024 Għawdex
🎉Ingħaqad magħna illum11 ta' Mejju fil-Ġonna ta' Villa Rundle, ir-Rabat bejn l-10:00 u s-18:00,
diversi entitajiet se jkunu qegħdin joffru informazzjoni dwar l-Unjoni Ewropea u l-irwoli ta’ kull entita.
10/05/2024
Europe Day 2024
🎉Celebrate Europe Day 2024 with us!
During today's event!, various entities will be offering information about the European Union and the roles of each entity.
SEM - European Services in Malta
10/05/2024
Jum l-Ewropa 2024
🎉Iċċelebra Jum l-Ewropa 2024 magħna! 🎉 Ingħaqad magħna illum 10 ta' Mejju, fi Pjazza Helsien, il-Belt, bejn id-09:00 u s-13:00.
Matul dan l-avveniment, diversi entitajiet se jkunu qegħdin joffru informazzjoni dwar l-Unjoni Ewropea u l-irwoli ta’ kull entita.
09/05/2024
Struggling to find the ideal Mother's Day present? 🎁 Why not shop online? Online purchases can be returned within the 14-day cooling-off period if you change your mind! Check out our guide for a smoother shopping experience! Find out more: https://eccnetmalta.gov.mt/shop-online/ 💐 💻
08/05/2024
Europe Day 2024 Gozo celebrations
🎉Join us on 11 May at the Villa Rundle Gardens, Victoria, Gozo between 10:00 and 18:00, to celebrate Europe Day 2024
During this event, various information providers will be on hand to share insights about the European Union and the roles of each organisation. 🌍 Don't miss out! Stay tuned!
07/05/2024
Jum l-Ewropa 2024
🎉Iċċelebra Jum l-Ewropa 2024 magħna! 🎉 Ingħaqad magħna nhar il-Ġimgħa 10 ta' Mejju, fi Pjazza Helsien, il-Belt, bejn id-09:00 u s-13:00.
Matul dan l-avveniment, diversi entitajiet se jkunu qegħdin joffru informazzjoni dwar l-Unjoni Ewropea u l-irwoli ta’ kull entita.
SEM - Servizzi Ewropej f'Malta
07/05/2024
Europe Day 2024
🎉Celebrate Europe Day 2024 with us! 🎉 Join us on Friday 10 May, at Freedom Square, Valletta, between 09:00 and 13:00.
During this event, various entities will be offering information about the European Union and the roles of each entity.
SEM - European Services in Malta
15/03/2024
🎉🌍 Today, we celebrate World Consumer Rights Day! 🌍🎉
The European Consumer Centre Network will celebrate this day by highlighting significant achievements in consumer protection brought forward by the European Union. Read More here: https://shorturl.at/hio01
🌍
08/03/2024
06/02/2024
🌟 A big shoutout to everyone helping us ensure the safety of influencers' followers, especially the younger audience on ! 🌐 If you come across influencers breaking the rules, please guide them to the Influencer Legal Hub of the European Commission(https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/influencer-legal-hub_en).
Let's make the online space safer for everyone!
05/02/2024
🚨 Heads up, especially regarding health claims made by supplement influencers. They must adhere to the EU Register of Permitted Health Claims. 🍏 Check out the approved claims here: (https://food.ec.europa.eu/safety/labelling-and-nutrition/nutrition-and-health-claims/eu-register-health-claims_en).
Let's make the online space safer for everyone!
04/02/2024
🌟 A big shoutout to everyone helping us ensure the safety of influencers' followers, especially the younger audience on ! 🌐 If you come across influencers breaking the rules, please guide them to the Influencer Legal Hub of the European Commission(https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/influencer-legal-hub_en).
Let's make the online space safer for everyone! 💙
03/02/2024
🌐 If you come across influencers breaking the rules, please guide them to the Influencer Legal Hub of the European Commission (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/influencer-legal-hub_en).
Let's make the online space safer for everyone! 💙
02/02/2024
🌟 A big shoutout to everyone helping us ensure the safety of influencers' followers, especially the younger audience on ! 🌐 If you come across influencers breaking the rules, please guide them to the Influencer Legal Hub of the European Commission (https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/influencer-legal-hub_en).
Let's make the online space safer for everyone!
🎄✨ The European Consumer Centre Malta wishes you all a Merry Christmas! 🎅🎁 Thank you for following our social media Christmas calendar. We hope you found it helpful. 🌟
Disappointed with a Christmas present from an online store that doesn't match the description? 🎁✨ Products bought within the EU come with a 2-year legal guarantee. Learn more: https://eccnetmalta.gov.mt/guarantees/ 🌐🛍️
Excited about a free online product sample? 🎁 Proceed with caution! Sometimes, a sample order turns into a subscription. Always read the terms and conditions before placing an order. Learn more: https://shorturl.at/CIJ37 💻🔍
Are you traveling abroad for your Christmas holidays and undecided about renting a car as your means of transport? Read our tips: https://eccnetmalta.gov.mt/car-rental/🚗✈️
Ordering from non-EU sellers, like Chinese online stores? ECC-Net can't mediate, but if paid with VISA or credit/debit card, consider the Chargeback Procedure with your bank. Learn more: https://eccnetmalta.gov.mt/chargeback/ 🌐💳
If your booked hotel or accommodation does not match the description, it is crucial to file a complaint on-site. 🏨✉️ Capture the issue with photos as evidence. Find more guidance here: https://eccnetmalta.gov.mt/accommodation/
Facing issues with online shopping, like scams? 🚨 Here are our top tips for a safer online shopping experience. Stay informed, shop smart! 🌐💳 Read more: https://eccnetmalta.gov.mt/scams/
Wondering if applies to all online store products? 🤔 Not quite! Flights, custom items like engravings or tailored clothing, and specific hygiene products aren't covered by the right of withdrawal. Know your rights before you click 'buy'! 🛍️🚫 Read more: https://www.eccnet.eu/consumer-rights/what-are-my-consumer-rights/shopping-rights/cooling-period
Planning a trip with your pet? 🐾 Make sure to check if your pet needs a passport or any other specific conditions. 🌍🐕 REad more: https://europa.eu/youreurope/citizens/travel/carry/animal-plant/index_en.htm
Seeking information on your rights or assistance in cross-border trade hiccups? 🤝 The European Consumer Centre provides free advice and help. Your peace of mind matters! 🌍💼 contact us here: https://eccnetmalta.gov.mt/contact-us/
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Address
47A, South Street
Valletta
VLT1101
Opening Hours
| Monday | 07:30 - 14:30 |
| Tuesday | 07:30 - 14:30 |
| Wednesday | 07:30 - 14:30 |
| Thursday | 07:30 - 14:30 |
| Friday | 07:30 - 14:30 |
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