Communications Regulatory Authority of Namibia (CRAN)

🚨AVOID PHISHING TRAPS!

This , always verify email senders and content, especially if sensitive information is requested. When in doubt, contact the sender via official channels.

Why it matters:
✅ Prevents data breaches
✅ Protects against identity theft
✅ Maintains business integrity
✅ Strengthens cybersecurity

🔐 Your caution is key to email safety!

💡What is your top tip for spotting phishing? Share below!

🤝MEET THE REGULATOR🤝

We are delighted to introduce you to Mr. Mufaro Nesongano, our Executive for Communication & Consumer Relations at CRAN. His leadership ensures that stakeholders receive timely, accurate, and objective information, enabling them to fully benefit from ICTs.

Mr. Nesongano's office includes the following key units, each contributing to the successful ex*****on of CRAN's mission:

🔹Manager: Communication & International Relations
🔹Manager: Consumer Relations & Advocacy
🔹Manager: Access to Information
🔹Practitioner: Social Media
🔹Practitioner: Consumer Relations & Advocacy
🔹Practitioner: Access to Information
🔹Two Receptionists

Through his strategic guidance and commitment, Mr. Nesongano leads CRAN in promoting a dynamic and inclusive ICT environment that supports the growth and development of Namibia.

Stay tuned to learn more about the professionals driving CRAN's mission.

📢 KNOW YOUR RIGHTS ⚖️

your rights are protected under Sections 79 and 131 of the Communications Act (No. 8 of 2009) and the 2017 & 2019 Regulations for Dispute Adjudication.

💡 Why it matters:
- Ensures fair practices
- Resolves disputes
- Protects consumer interests

Your rights are our priority! 🗣️ Have you exercised your rights? Share your story in the comments!

🚨VOICE SCAMS ALERT! This , be wary of unexpected calls for financial information and always verify caller's identity independently.

Why It Matters:
✅Prevents fraud
✅Protects information
✅Raises scam awareness
✅Promotes healthy skepticism

Stay vigilant! 🔐

Share your experiences in the comments below!

Today, we honour the heroes and heroines who bravely fought for our nation's security and dignity.

🇳🇦 Let us remember their courage and continue to uphold the values they fought for.

The Ongwediva Annual Trade Fair has officially kicked off under the exciting theme, “Bridging Tradition and Innovation”! Make sure to visit CRAN’s stand in the Queen Hall to connect with Namibia's ICT regulator for an informative and insightful experience.

🤝 MEET THE REGULATOR 🤝

Meet Mrs. Maria Uushona, our Acting Executive for Regulatory & Corporate Legal Services at CRAN. She shapes Namibia's ICT legal landscape, promoting equal opportunity and growth.

Her office includes key units:

🔹 Corporate Advice & Legislative Drafting
🔹 Licensing Standards & Regulatory Compliance
🔹 Dispute Resolution & Enforcement
🔹 Legal Advisors and Officers in various sectors

Mrs. Uushona ensures CRAN's compliance with the Communications Act 8 of 2009, upholding regulatory excellence in Namibia's ICT sector.

Stay tuned to learn more about the professionals driving CRAN's mission.

🔍 Complaint Resolution with Service Providers

there is no set timeframe for resolving complaints, but service providers must follow their license conditions and quality standards.

👉 Take action: If your issue remains unresolved, contact CRAN for help.

💡 Why it matters:
- Ensures accountability
- Protects consumer rights
- Promotes service quality
- Enhances transparency

Have issues with a service provider? Share your story in the comments!

Get ready, Namibia! 🇳🇦 We are just 3 days away from the Ongwediva Annual Trade Fair 2024! join CRAN and engage with Namibia’s ICT regulator.

Don't miss out on connecting with us at this vibrant event. See you there! 🎉

🌟 Experience the Future of ICT as CRAN brings innovation to the OATF 2024!

At the CRAN stand, you will find:
👉 Interactive displays on consumer protection
👉 Information on our regulatory role
👉 A platform to voice your ICT concerns

Don't miss this chance to engage with Namibia's ICT regulator and be part of the conversation that is driving our nation forward.

🎯 Visit the CRAN stand at OATF 2024 and help us build a smarter, more connected Namibia!

🚨VERIFY BEFORE YOU SHARE, STOP THE SPREAD!

This , we are emphasising the importance of fact-checking.

👉Take action: Always cross-reference suspicious content with reputable sources before sharing. Your diligence matters!

💡Why it matters:
- Stops misinformation in its tracks
- Promotes digital responsibility
- Enhances information literacy
- Protects your credibility

Remember, sharing is caring - but only when it is true!

What is your go-to method for verifying information? Share in the comments!

🎂Today, we honour His Excellency, Dr. Hifikepunye Pohamba, former President of the Republic of Namibia, on his 89th birthday. 🇳🇦

A lifetime of service, leadership, and dedication to our nation. May this milestone be filled with joy, good health, and cherished memories.

Join us in wishing Dr. Pohamba a blessed birthday! 🎉

🎉 Join us in celebrating the 67th birthday of Deputy Prime Minister of the Republic of Namibia and Minister of Works & Transport, Hon. John Mutorwa.

May his day be filled with joy, health, and prosperity as he continues to lead with excellence. 🎂✨

🤝MEET THE REGULATOR🤝

We are proud to introduce Mr. Tanswell Davies, our Executive for Governance, Risk & Compliance Management at CRAN. Mr. Davies plays a crucial role in developing and implementing effective governance policies, risk management strategies, and compliance protocols.

His leadership ensures that CRAN adheres to regulatory standards while fostering a culture of integrity and accountability. Mr. Davies oversees Governance framework management; Risk analysis and mitigation; Compliance framework development and Enterprise Risk Management (ERM).

Mr. Davies' office encompasses the following key units, each playing a vital role in the successful ex*****on of CRAN's mission:

🔹Administrative Assistant
🔹Governance Officer
🔹Risk and Compliance Officer

Through his expertise, Mr. Davies ensures CRAN operates in accordance with the Communications Act 8 of 2009, PEGA, and Ministry directives, maintaining the highest standards of corporate governance.

Stay tuned as we continue to showcase the dedicated professionals behind CRAN's mission to regulate and enhance Namibia's ICT sector.

On behalf of the Management and Board of CRAN, we extend our warmest birthday wishes to His Excellency, Dr. Nangolo Mbumba, President of the Republic of Namibia, as he celebrates his 83rd birthday today.

Your leadership continues to inspire and guide our nation towards progress and prosperity. May this special day bring you joy, good health, and renewed energy as you lead Namibia forward.

Happy 83rd Birthday, Mr. President! 🇳🇦🎉

🚨 REPORT SERVICE ISSUES, SAFEGUARD YOUR RIGHTS! 🚨

CRAN is here to protect your consumer rights in the ICT sector. If you have experienced issues with your service provider, do not wait—take action!

👉 Common issues you can report:
- Billing: Inaccurate billing or delayed refunds
- Service Quality: Delayed installations or repairs
- Network Quality: Interruptions or dropped calls
- Broadcasting & Postal Violations

Your voice matters! Ensure fair practices by reporting issues promptly.

🗣️ Have you ever reported a service issue? Share your experience below!

📢 Attention Telecommunications Service Licensees! CRAN invites you to apply for a subsidy to provide mobile broadband and voice networks in Kavango East, Kavango West, Oshikoto, Ohangwena, and Kunene Regions. 📡

📅 Obtain bidding documents via email: [email protected] from 12 August 2024. Submit bids by 13 September 2024, 11h00.

📧 For queries, contact Ms. Helene Vosloo at [email protected].

The theme for International Youth Day 2024 is “From Clicks to Progress: Youth Digital Pathways for .” This theme highlights the key connection between digitalisation and accelerating the progress of the Sustainable Development Goals (SDGs), emphasising the crucial contributions of young people in this transformative process.

SPOT THE FAKE, PROTECT YOUR REALITY! 🕵️‍♂️

This , we are focusing on deepfake detection skills.

👉 Take action: Watch for unnatural eye movements, odd lighting, or mismatched audio in videos. If something seems off, verify with trusted sources.

💡 Why it matters:
- Prevents spread of misinformation
- Protects you from digital deception
- Enhances cyber alert awareness
- Maintains trust in digital media

Your vigilance is crucial in combating deepfakes!

🗣️ How do you verify content authenticity? Share your strategies in the comments below!

🤝MEET THE REGULATOR🤝

We are pleased to introduce Mrs. Helene Vosloo, our Executive for Economics & Market Development at CRAN. Mrs. Vosloo oversees economic analyses, market development strategies, and growth initiatives within the telecommunications sector. Her leadership is essential in driving local and foreign investments, ensuring fair tariffs, and promoting universal access to ICT services.

Mrs. Vosloo's office includes the following key units, each contributing to the successful ex*****on of CRAN's mission:

🔹Analyst: Data Collection & Analysis
🔹Analyst: Market Development
🔹Analyst: Universal Access & GIS

Through her strategic vision and dedication, Mrs. Vosloo leads CRAN in fostering a competitive and inclusive ICT environment that supports the growth and development of Namibia.

Stay connected as we continue to highlight more key figures behind CRAN's mission to enhance and regulate the ICT sector in Namibia.

📢HOT OFF THE PRESS! 📰

The CRANICLES Customer Newsletter Quarter 2 | 2024 is out now! Stay informed about CRAN's efforts to enhance your digital experience and discover how we are shaping Namibia's ICT future.

Scan the QR code to read now or visit our website at www.cran.na/cranicles-newsletter. Your feedback drives our progress!

Your Voice Matters at CRAN!

You can easily file a complaint against a service provider with CRAN? We are here to protect your rights as a consumer! If you have engaged your service provider and have not yet resolved your issue after 14 days, follow these steps to get assistance from CRAN:

1️⃣ Visit our website: www.cran.na
2️⃣ Go to the 'Consumers' tab
3️⃣ Fill in the Complaint Form online OR download it
4️⃣ Submit your completed form:
- In person: CRAN @ Freedom Plaza, Courtside Building, (3rd & 4th Floor), c/o Fidel Castro & Rev. Michael Scott Street Windhoek, Namibia.
- Via email: [email protected]

Remember to include any relevant evidence or communication with your service provider as proof. We are committed to ensuring fair practices in Namibia's ICT sector.

Have you ever needed to file a complaint? Share your experience in the comments below!

REPORT INCIDENTS, SAFEGUARD YOUR ORGANISATION! 🚨

This , we are highlighting the critical importance of timely incident reporting in cybersecurity.

👉 Take action: If you notice any suspicious activity or potential security breaches, report them immediately to your IT department or designated security team.

💡 Why it matters:
- Quick response minimises damage
- Helps identify vulnerabilities
- Improves overall security posture
- Protects sensitive data and assets

Remember, your vigilance is key to maintaining a secure digital environment!

🗣️ Have you ever reported a cybersecurity incident? Share your experience or tips on effective reporting in the comments below!

🤝MEET THE REGULATOR🤝

We are pleased to introduce Ms. Ronel Le Grange, our Executive for Engineering & Technical Services at CRAN. Ms. Le Grange spearheads the development of cutting-edge technologies and ensures the seamless operation of technical services. Her leadership is crucial in providing network coverage for telecommunications, broadcasting, and postal services.

Ms. Le Grange’s office encompasses the following key units, each playing a vital role in the successful ex*****on of CRAN's mission:

🔹Manager: Technology & Standards
🔹Manager: Spectrum Management
🔹Manager: Postal & E-Commerce Services
🔹Radio Frequency Specialist: Telecommunication & Satellite
🔹Radio Frequency Specialist: Broadcasting Spectrum
🔹Radio Frequency Specialist: Other Services
🔹Specialist: Postal and Courier Services
🔹Specialist: Numbering & Quality of Service

Through her strategic guidance and commitment, Ms. Le Grange leads CRAN in fostering innovation and ensuring efficient management of radio frequency spectrum and numbering resources supporting Namibia's growth and development.

Stay connected as we continue to highlight more key figures behind CRAN's mission to enhance and regulate the ICT sector in Namibia.

📢 WE HAVE MOVED OFFICES!

The Communications Regulatory Authority of Namibia (CRAN) is excited to announce our relocation to a new office effective Thursday, 01 August 2024. This move signifies a significant milestone for our organisation and underscores our dedication to providing exceptional service to our stakeholders.

📍 New Office Location: CRAN @ FREEDOM PLAZA
Courtside Building (3rd & 4th Floor)
c/o Fidel Castro & Rev. Michael Scott Street, Windhoek.

📞 Contact Information: Please note that our phone numbers and email addresses will remain unchanged. Our address will also change from 56 Robert Mugabe Avenue to our new office location.

We appreciate your support and understanding during this transition. For any questions, queries, or further clarification, please contact the Communication and Consumer Relations department at:

🔹Tel: +264 61 222 666
🔹Email: [email protected]

DID YOU KNOW? 💡🌍

Namibia's Type Approval regulations align with international practices followed by International Telecommunications Union (ITU) Region 1 regulators and standardisation processes prescribed by the ITU.

Alongside Namibia, South Africa, and Botswana, Type Approval is implemented, allowing vendors and suppliers to operate smoothly in these markets.

📈 Join us in promoting efficient telecommunications practices that benefit everyone!

📢 Bidding Invitation Alert!

CRAN is inviting proposals for consultancy services in architectural design and cost estimation for the construction of our new head office building. Interested bidders can request the bidding document via email at [email protected].

🗓️ Closing Date: 03 September 2024, 11H00 (Namibia Local Time)

For more details, visit our website: https://ow.ly/A3YJ50SNR9E

PROTECT YOUR DATA, PROTECT YOURSELF! 🔐

This , we are focusing on the importance of avoiding unauthorised USB devices. Using only authorised or personally owned USB devices and charging cables can help prevent potential security threats.

👉 Take action: Always double-check your USB devices to ensure they are safe and secure before using them.

💡 Have tips on how to keep your devices secure? Share your advice below and help us all stay protected!

🤝MEET THE REGULATOR🤝

We are pleased to introduce Mr. Elton Witbooi, our Executive for ICT & Cybersecurity at CRAN. Mr. Witbooi leads the charge in safeguarding digital assets and promoting a secure IT environment. His strategic vision and expertise are pivotal in ensuring that our digital landscape remains resilient against emerging threats.

Mr. Witbooi's office encompasses the following key units, each playing a vital role in the successful ex*****on of CRAN's mission:

🔹 Manager: Cyber Security
🔹 Manager: Projects & Business Intelligence
🔹 Manager: ICT & Innovations
🔹 I.T Administrator
🔹 I.T Desktop Support
🔹 Analyst Programmer

Through his proactive leadership, Mr. Witbooi is dedicated to enhancing the cybersecurity framework in Namibia, fostering a secure and trustworthy ICT ecosystem.

Stay connected as we continue to highlight more key figures behind CRAN's mission to enhance and regulate the ICT sector in Namibia.