Black Phoenix Digital Media
We help brands spread their message to the world! When wielded poorly, technology has the power to drive us apart. What’s in it for you? MORE PROFIT!
Over the years, we’ve seen major paradigm shifts in almost every industry, from brick and mortar to entertainment, to retail. And wherever we look, the businesses that end up winning are the ones that focus on getting closer to their customers and delivering incredible experiences. But when wielded intelligently, it can bring us closer together. When it comes to conversational marketing and sales,
02/03/2023
Chatrace and UChat are ahead of the game and now support CHATGPT on their platform!
Open AI GPT-3 | Give Your Chatbot a Face and a Voice Discover how you can bring your chatbot to life with OpenAI's GPT-3 technology! In this video, we demonstrate how to integrate OpenAI's advanced AI responses...
Happy New Year! Dream big and make the most of 2023 🎆🎆🎆
02/11/2022
Exciting things ahead for chatbot users!
The new Instagram feature just started rolling out, and it lets you create a “DM Subscriber List” so you can send messages, just like an email list.
This is just like RTN or "Recurring Notifications" on Messenger.
Here’s how it works:
In the DMs, you can invite people to subscribe to a list of yours. You can have multiple lists. The list can be for weekly specials, tips and tricks, how-tos, inspirations, etc...
Here are the 3 TYPES of lists you can have:
Daily List: 1 message per day, up to 6 months.
Weekly List: 1 message per week, up to 9 months.
Monthly List: 1 message per month, up to 1 year.
You can send people reminders to renew their opt-in as you get to the end of the 6/9/12 months.
This also prevents spammers from sending messages out past a certain point.
For example, you could have:
[1] Weekly list for a public/free newsletter you usually send out by email.
[2] Weekly list for announcements to your paid membership community.
[3] Daily list of upcoming sales and promotions.
[4] Daily list for evergreen campaigns like 5-day challenges, webinars, etc.
[5] Monthly list for a monthly roundup newsletter.
It’s in Beta for now, but will be publicly available in the coming months!
CAN’T WAIT to test this out!
*Update from School of Bots
31/10/2022
Be constantly building better experiences for your customers, employees, and for your business!
27/10/2022
UPDATE:
Users can now opt-in to Recurring Notifications (your 'broadcast' list on Messenger) with ONE click.
If you're not familiar, Recurring Notifications allow you to send messages for free to your list, for example:
👉weekly promotions,
👉monthly product recommendations,
👉daily pre-event content,
👉loyalty reward alerts,
👉weekly newsletter
----
What's New:
Previously, there were 2 steps: people had to start a conversation with you, then you would send them the recurring notification request.
Now there's just 1 step: Click on a link and opt-in for recurring notifications before you even enter the conversation.
You can place this opt-in link on your website, email footer or CTA button, QR codes on product packaging or in person, etc. to grow your broadcast list.
Just in time for Black Friday / Cyber Monday / holiday promos!
Start building your list this week to boost your Q4 sales.
*Update and image are from School of Bots
29/09/2022
She wants to help you save a lot of time, but is she more than that?
27/09/2022
Every point of friction in the buyer’s journey reduces customer satisfaction and increases the likelihood of cart abandonment, lost up-sale or missed retention opportunity.
We have a solution for you! Send a DM :)
24/09/2022
Are you going ga-ga answering your customers?
We have a solution for your businesses to streamline responses, giving businesses back valuable time. From automated FAQs to sales.
Send a DM to explore this with us!
22/09/2022
They say nothing’s more important than the number of LEADS coming in.
They clearly haven’t heard about quality leads.
We have a client who would jump on a call on all his leads who booked on their Calendly.
Sounds great, right?
Until he got exhausted jumping from one to another but with only roughly around 30% closing rate.
Until we created a lead qualifying flow.
Now he would jump on a call only a few times a week but with the right people!
Now he's saving a lot of time and has more time to work on his Tiktok videos and email marketing sequence!
20/09/2022
When you chat with a bot, how do you know it's not just another human pretending to be a bot? 😂
17/09/2022
Never stop building conversations with your customers!
15/09/2022
It's hard to scale if half of your day is spent answering messages!
13/09/2022
You're busy making money – Let this chatbot do the rest 👇
DM TO LEARN MORE!
10/09/2022
A lot of business owners are having a hard time automating things because they don't have a system of doing things.
I see a lot of clients wanting to get a chatbot for their businesses but when we ask them about their customer's journey; the process of how they are getting leads and converting them into paying clients, there is no system in place.
Chatbot helps automate processes, so if you don't have one there is nothing to automate.
The first step of our roadmap is making sure to have a solid system and process in place.
The building comes later.
08/09/2022
People don't talk about the way your business is organized! Make sure to understand how your target market communicates.
That's how we slay, conversational marketing 🙂
06/09/2022
06/09/2022
Bot Persona is the key to developing trust when using chatbots! It's used as a trust marker.
It's not your brand entirely. It sits between your brand and your customers.
When we create a bot persona we focus on a human-like feature or a robotic feature.
You have to be clear as to the nature of your bot. If it's in the middle and customers are not exactly sure of what it is, that's when you lose people!
Let's talk more about your chatbot personality next time 🙂
"
03/09/2022
One of the biggest values of a chatbot is that users are already accustomed to getting notifications through their messaging apps, so the engagement rates are much higher!
Chatbots are always evolving and evolving fast.
When I started with chatbots using platforms like ManyChat you can only use Messenger and SMS and can be plugged into other social media channels or websites but now, you can use them with IG, WhatsApp, Viber, Telegram, Line, and more.
It's so exhilarating how chatbot features are developing almost every single day to cope with customers' changing buying behavior.
If you aren't using conversational marketing, it's not yet too late!
01/09/2022
WHAT IS CONVERSATIONAL COMMERCE?
👉 Conversational commerce is a term coined by Uber’s Chris Messina in a 2015 piece published on Medium. It refers to the intersection of messaging apps and shopping.
Meaning, the trend toward interacting with businesses through messaging and chat apps like Facebook Messenger, WhatsApp, Talk, and WeChat.
How can it help your consumers?
👉Consumers can chat with company representatives, get customer support, ask questions, get personalized recommendations, read reviews, and click to purchase all from within messaging apps.
👉With conversational commerce, the consumer engages in this interaction with a human representative, chatbot, or a mix of both.
👉Qualify your leads to make sure you are not wasting your energy on the wrong clients.
👉Let customers purchase and pay via messenger or IG.
👉Create quiz funnels to get to know your customers and provide amazing ways to personalize your recommendations.
👉Drive traffic from different social channels like Tiktok, Pinterest, or Youtube to your messenger with just one click.
👉Give coupons and discounts in a fun way! Heard of a gaming wheel?
👉Data collection without the boring form.
and we can go on and on and on...
The best part is? You don't have to choose!
You don't need to give up what's working on your business, just supplement it with something that would boost engagement, nurture clients, and help your customer service reps focus on more challenging concerns of your customers to give that PREMIUM CUSTOMER EXPERIENCE!
30/08/2022
Freedom Series 🧡
Being an entrepreneur is choosing a life of uncertainty and how you embrace these uncertainties and still rise every time is what makes you successful in the end! Keep going ✨
Choose life!
L-LIVE
I-IN
F-FREEDOM
E-EVERYDAY
📌Chocolate Ville, Bangkok, Thailand
👉Today, nobody thinks of marketing and sales as a “welcome guest.” And that’s a direct result of the impersonal approach businesses have been taking for so long—an approach that values measurement and tracking and form-fills over creating an incredible buying experience.
But the thing is, there’s nothing preventing you from speaking directly with your customers and potential customers. And by doing so, you’ll be able to unlock revenue that your business has been missing out on.
There are many ways you can do this, it can be the use of LIVE CHAT agents, intelligent chatbots, or best the combination of two.
If you are unsure how to go about this, let's hop on a call and see how Chat Marketing can unlock your untapped revenue.
DM us 😍
25/08/2022
Excited to share our new project!
Quiz funnel bots 🙌
If you're looking for ways to generate and qualify leads, drive traffic to your site, capture customer data, personalize your offer, and promote your products while entertaining your customers?
This is the one 🙂
It's not the easiest to make and to be honest, one of the hardest bot to build. It takes logic, research, brainstorming, testing, and more research haha but it's all worth it!
Consumers love to buy, but they’re not exactly interested in being sold. Telling people what they need will only get them out the door. You must allow them to make their own decisions, which is why quiz funnels are so effective!
Marketing should be fun for everyone involved, especially for our consumers. You want to engage with them on a personal level, so give them the chance to spend some time on your site 😉
23/08/2022
With chatbots, you can give your leads a little nudge in order to get them back to the conversation, because sometimes they wander on the internet 😉
That’s where email comes into play as well. You can send emails that include links for triggering real-time conversations. When a lead clicks that link, he or she is automatically connected back to messenger or IG. But if the sales reps aren't available at that exact moment, it isn’t a huge deal.
Chatbots will always have your back and can hop in and keep the conversation going.
This is great for reminders, abandon cart recovery, limited slot webinars, or time-bound promotions 💸
20/08/2022
Exploring a new bot to service you better!
18/08/2022
Chat with potential customers doesn’t just happen on your messenger, which is why chat marketing is bigger than we think. Combining inbound and outbound tactics, chat marketing is all about starting a dialogue with the people who can benefit from what you’re offering from one channel and can end in another 😉
16/08/2022
SPECIAL DEAL
Hey, Friends!
WANT TO NURTURE YOUR LEADS WITHOUT WORRY?
If you've ever wanted a system that can help you nurture your leads AUTOMATICALLY. (to save you a huge amount of time, effort, and resources).
I'm doing a SPECIAL DEAL where I can set up a RECURRING NOTIFICATION CHATBOT for you within 48-72 hours for only $129. A total STEAL!
What is a recurring notification chatbot?
The Recurring Notification allows your business to re-engage your customers after 24 hours of last interaction with prior permission.
*It's FREE for now, so take advantage of it.
*There are no limitations as to what topics can be used for engaging contacts.
*Messenger sends out an auto restart message offering the contact to continue receiving this recurring notification!
*FREQUENCY:
-DAILY (For 6 months)
-WEEKLY (For 9 months)
-MONTHLY (For 1 year)
We can hop on a Zoom call and in 48-72 hours, we can have your flows up and running.
I'll give you FREE Training as well on how to use it if needed and training on how you can best use it for your clients.
This chatbot feature is NEW and one of a kind! Take advantage of it while it's still FREE to use by MANYCHAT and META.
You can use this to:
-Send out reminders and tips (Ex: for gym owners, yoga instructors, etc...)
-Send out coupons and discounts (Ex: eCommerce)
-Send out to an EXCLUSIVE Group of clients (Ex: Real Estate, Coaching businesses, etc...)
-Send out Monthly or Weekly deals or specials (Ex: Restaurants, Hotels, etc...)
What you need:
-page
-Manychat account (PRO)
-RTN topic you want
-Creatives (Photos or videos)
THIS IS A VERY LIMITED PROMOTION at a FLAT $129!
THIS IS NOT A TEMPLATE! This is a customized chatbot flow based on your company's brand and chosen topic.
Customized chatbot flows like this can range from $500-$1000. This is extremely affordable.
We are only accepting 10 clients for this so I can deliver my promise on time.
We already have 3, so 7 more to go!
HURRY! This is only until Sunday (August 30, 2022) or until full!
P.S-To Pinoy CEOs, just convert the $129 and that's the investment amount to have it!
To book a call, DM the word "RTN1".
13/08/2022
13/08/2022
10 BENEFITS of CHATBOTS to eCommerce Businesses! 🚀
1. Provides fast, reliable and cost-effective customer support
2. Allows sales representatives to focus on complex tasks
3. Personalizes your services
4. Empowers you to diplay your products across multiple channels
5. Records real-time interactions
6. Provides fast, reliable, and cost-effective customer support
7. Offers to upsell and cross-sell to drive further sales
8. Drives lead generation and email marketing
9. Collects feedback
10. Offers to upsell and cross-sell to drive further sales
Scale your eCommerce shop to day and slay the remaining half of the year with Chatbots!
✨DM us to learn more!
11/08/2022
That's who we are!
09/08/2022
Make sure to check this out and be updated!
ManyChat Inbox - Live Chat for IG, Messenger, WhatsApp What is ManyChat Inbox? ManyChat Inbox creates a seamless shopping experience for all your customers from the first chat to check out. Inbox helps sales and support teams efficiently manage various customer communications in one central view for...
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