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An organization that connects employers and job seekers, in the bio-economy.
NOW HIRING
NOW HIRING
ALORICA CUSTOMER SERVICE REPRESENTATIVES. DAVAO
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; graduation from a college with an Associate's degree preferred
Customer service experience
Phone related customer service
Familiarity with Microsoft Windows, Word, and Excel applications
May require client specific bilingual language requirement, as necessary
Knowledge, Skills and Abilities:
Knowledge of product/procedures
Ability to use phone and computer systems
Customer service skills
Strong interpersonal skills
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Patience/empathetic
Mental Acuity
Conversational
Confident/Assertive
Demonstrate a positive attitude
Work Environment:
Constant work performed in a climate controlled, call-center environment
Constant usage of phone and computer systems
Physical Demands:
Constant sedentary work
ABOUT ALORICA
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
If you are passionate about the ALORICA TELESERVICES INC. DAVAO, please send your resume and cover letter to [email protected]
Thank you everyone who shows interest in joining Alorica. We'll reach out to those selected for an interview.
NOW HIRING
NOW HIRING
PH REGISTERED NURSE ( ASSOCIATE MANILA AND CEBU)
SHEARWATER HEALTH CPO
TAGUIG
SALARY 30,000-40,000
If you are passionate about the PH REGISTERED NURSE please send your resume and cover letter to [email protected]
Thank you everyone who shows interest in joining Alorica. We'll reach out to those selected for an interview.
NOW HIRING
NOW HIRING
ALORICA TELESERVICES INC. DAVAO
TEAM MANAGER FOR TECH BPO OPERATION
Job Description:
Responsible for hiring, training, and developing their respective and profitable team members. responsible to lead effective and profitable results for their team. administer company policies, best practice, and standard operating procedures to facilitate performance that exceeds client expectations. provides the thought leadership and innovation necessary for continues improvement while ensuring a positive work environment.
SKILLS:
Coaching
Root Cause Analyst
People management
Operations management
English communication Skills
Qualification:
Bachelor Degree
Job Type: Full-time
Benefits:
Flextime
Paid training
Schedule:
8 hour shift
Afternoon shift
Day shift
Early shift
Flextime
Shift system
Supplemental pay types:
13th month salary
Commission pay
Overtime pay
Performance bonus
Ability to commute/relocate:
Davao City: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Management: 1 year (Preferred)
Language:
English (Preferred)
If you are passionate about the ALORICA TELESERVICES INC. DAVAO, please send your resume and cover letter to [email protected]
Thank you everyone who shows interest in joining Alorica. We'll reach out to those selected for an interview.
NOW HIRING
NOW HIRING
ALORICA TELESERVICES INC. DAVAO
PRODUCT TRAINER FOR TECH BPO
In greater details, here are the tasks that you will be responsible for:
Responsible for the delivery of consistent high-quality client training programs by embracing the Company's training methodology.
Facilitate alignment to the training approach and adheres to the Company's onboarding, New Hire Training, and A-Bay playbook standards.
Supervise agents through training classes and A-Bay and assist in the successful integration of agents into Operations. Manages policy and procedure concerns through the administration of corrective action up to and including termination.
Oversee agent performance management by evaluating performance and delivering Coaching for Results (CFR) coaching in New Hire Training and A-Bay. Appropriately document agent performance through maintenance of communication logs noting progress, assessment scores, etc.
Responsible for administering training surveys at the end of New Hire Training and A-Bay to measure and report on the effectiveness of training and agent preparedness; receives feedback and continuously improves upon training delivery.
Assesses training needs and learning styles and customizes training approach to be the most effective based on the audience and training content. Utilizes and/or designs role-play scenarios to drive job simulation practice.
Comply & participate in the Company's Trainer Coaching and Development Program and complete action plans created to focus on trainer performance improvement & grow job skills.
Evaluate and recommend training content improvement
Provides additional one-on-one training and coaching support to agents that need additional focus.
Prepare training reports for Training and Operations to record training milestones and progress, as required.
Responsible for obtaining and/or maintaining all relevant certifications to perform job. Participates in ongoing Trainer skill development by attending training classes and participating in ongoing coaching sessions.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Perform other duties as assigned by management.
Minimum of 1-2 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferred Technical support representatives with 3 years of experience in the same company can be considered
Trainers with experience in Technical account is accepted.
If you are passionate about the ALORICA TELESERVICES INC. DAVAO, please send your resume and cover letter to [email protected]
Thank you everyone who shows interest in joining Alorica. We'll reach out to those selected for an interview.
Meet Jerry, our new Marketing Manager at POST Recruitment. Jerry is a creative and strategic marketer with over 5 years of experience in the recruitment sector. he is responsible for managing our online presence, creating engaging content, and generating leads for our business. Jerry is also a fitness enthusiast and a dog lover. We are so happy to have his on board! 🎉
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